Name: MobileHelp
Rating: 4.6

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Verified Customer

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Gary

Great customer service getting help setting up the equipment and information

4 years ago

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Eddie Ormonde (Mary's Son)

Good service. Only negative is the fall detection is too sensitive leading to false alarms daily

4 years ago

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Angela De Silva

So far customer service was good & my Mum has said she feels more secure.

4 years ago

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Janice Newell

Very helpful feel safe and are able to go anywhere and feel safe with system

4 years ago

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Sherri Dady

They respond so quickly and stay on the line till help arrives.

4 years ago

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Dominick DeCarlo

The system seems to work, not sure my wrist band and neck peneat is working properly.

4 years ago

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Merrill kaegi

So far so good. Instruments seem alive ready to go when tested.

4 years ago

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Dot Ricci

I've only recently purchased it and haven't had an emergency to use it yet. The set up was easy.

4 years ago

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Dominique McCier

Super easy to set up and register and very friendly customer service

4 years ago

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Joseph Lowenthal

People are pleasant to work with, unit was easy to set up, easy directions.

4 years ago

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R&R

All good. Good volume. Several accidental pushes. Great responses.

4 years ago

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Nancy McGahey

everything was so easy, getting info and ordering for my husband and sister

4 years ago

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Mimi Westerfield

The company is well organized and the customer service rep was lovely!

4 years ago

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Martin Star

I was impressed by their service. They are very upbeat and competent.

4 years ago

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Virginia Glover

as a new customer they have been available when I have questions

4 years ago

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Suzanne Miller

products and ,service are excellent. satisfied with service

4 years ago

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Sandra Maddox

Equipment seems to be reliable and customer service is efficient and helpful.

4 years ago

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Arvilla

Reasonable price. Good help from customer service. Easy to use

4 years ago

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annoymous

professional, courteous, caring, since, great customer service

4 years ago

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Barb

Good customer service.have not had to use yet.Only put in service 1 week ago.

4 years ago

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Georgeann Lambert

I haven't had to use it but they have been very helpful getting everything set up.

4 years ago

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Gary B

They are very prompt and dependable. Great customer service when I call

4 years ago

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Joel R. Schrank

Good customer support. High quality equipment. Easy to use.

4 years ago

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Kim Robinson

Not had to use (thankfully) but the customer service is outstanding

4 years ago

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Patricia

Customer service is very friendly and it's a trustable system

4 years ago

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Miriam Angie

Wonderful response time and very helpful when accidentally goes off

4 years ago

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Rebecca Choco

The system works satisfactorily as explained, but no emergency for me to date.

4 years ago

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Sandi

I had to use my necklace button and the EMTs came quickly to help.

4 years ago

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Rose Rogozinski

There product is easy to us and covers all aspects of protection for the user

4 years ago

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steve omtvedt

everything was easy to get and set up/ priced affordable, and we hope

4 years ago

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Steve Moore

We were sent the incorrect version of the system. We have not yet been able to activate the system for the person who it was purchased for.

4 years ago

Reply from MobileHelp

We are sorry to hear about your experience! However, we were not able to locate an account under your name. We would love to remedy this situation for you. Please reply to this message with your account information or give us a call at 877-827-6207.

Mar. 17th, 2020

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Thomas Brown

Easy to setup. Quick response in notifying the emergence contacts

4 years ago

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CJH

Customer service has been very helpful with ordering system and set up.

4 years ago

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June Boyer

well thought out in every way - top notch equipment and customer service

4 years ago

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Jan Hough

Still figuring it all out. 97 year old mother is still on the learning curve with hearing impairment being an issue.

4 years ago

Reply from MobileHelp

Hi Jan,

Thank you for your feedback. Is there anything we can do, to earn a higher rating? Thank you for being a valued part of the MobileHelp family!

Feb. 27th, 2020

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Verified Customer

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Gary

Cost, ease of use, ease of set up. Peace and comfort knowing that they are ther

4 years ago

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jim

simple to use. Customer service was able to answer all questions

4 years ago

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Darlene Rooney

So very helpful, knowledgeable, and comprehensive during my phone call.

4 years ago

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P. Knight

Excellent help and response. No issues with any of the questions or information

4 years ago

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Margaret Davis

Good information on first call. Very courteous. Fast delivery.

4 years ago

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Karen Basick

The gentleman that help me set this up for my mom was VERY helpful.

4 years ago

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Paul Besonday

all good good product and follow up. good value for the cost

4 years ago

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Dan Cockrum

Easy set up and know it works, due to a couple of accidental alerts!

4 years ago

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Ann Armour

When you pish button they are right there in a matter in minutes

4 years ago

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Mary Tolentino

Very prompt on the two occasions button was accidentally pushed

4 years ago

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Russel Blatt

Great customer service. Multiple levels of help. Cost is reasonable.

4 years ago

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Ralph Annicelli

Customer service was very helpful in processing my order on the phone.

4 years ago

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Winford Nance

Very nice equipment. On the test, response time on call was 15 seconds on less.

4 years ago

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Tina Keeble

Very prompt! I feel my mother is in very good care when I am not around.

4 years ago

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Teresa Singletary

Every time my mother has needed help, they have been quick to respond.

4 years ago