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MobileHelp

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7.5

Overall Score

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Nancy Neoga, IL

Quick to answer. Very understandable when grandkids accidentally pushed button.

4 years ago

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Natalie Karol Palm Desert, CA

Seems to be ok.Havnt had reason to use. Like fact that I have both pendants and wristbands

4 years ago

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star star star star star

Nadine Podgorsky Unionville, NY

Did the test and responded immediately . Have confidence in there response

4 years ago

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star star star star star

James Griffith Eagle River, AK

They are very fast to reply to alarms and very patient with me.

4 years ago

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star star star star star

Edward Kovalcik Levittown, PA

Always prompt and courteous quick response time and always there

4 years ago

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star star star star star

Pat carbery Arlington Heights, IL

Accidentally, the mobile went off and the paramedics were here in no time.

4 years ago

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star star star star star

Ray Leander, TX

Everyone I have dealt with has been great. Very helpful & informative.

4 years ago

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star star star star star

Richard Boone Exeter, CA

Easy to set up and haven't had to use it but hope it works like it says

4 years ago

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star star star star star

Ronald Grandstaff Lawrence, KS

it is easy to operate, has all the bells and whistle I want.

4 years ago

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Sheron sheron ireland Phoenix, AZ

All works well except fall pendent gives false alarms. i would prefer being able to speak into the device.

4 years ago

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Reply from MobileHelp

Thank you for your feedback. We would love to speak to you, so that we can provide you ways to limit false alarms. Please give us a call at 877-827-6207, Option 1.

Aug. 11th, 2020

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A.J. Shew San Angelo, TX

Good service and knowledgeable people that answer questions quickly

4 years ago

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star star star star star

Stephen Reynolds Clovis, NM

Product was easy to set up and works fantastically. Quick response time.

4 years ago

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star star star star star

Sandra Demuth Roscommon, MI

Always pleasant, helpful, and prompt, even when testing my equipment.

4 years ago

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Janet Benhase for Virginia Callis. Virginia Beach, VA

Service response time is excellent, your staff is very courteous

4 years ago

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Beverly Cordray Edmond, OK

I fell one week after I got my nelace they responded right away

4 years ago

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Bernie Stock Chaska, MN

they have been there even though i pushed the button by mistake

4 years ago

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star star star star star

Teresa Sims Charleston, IL

Used it twice the response was Awesome they sent help when needed

4 years ago

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star star star star star

Beverly Ryan Reeds Spring, MO

the response time is very fast and the responders are calm and helpful/

4 years ago

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Connie Chapman Amarillo, TX

fall detect button keeps going off while my parents are sleeping in bed. My father fell outside and alarm did NOT go off.

4 years ago

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Reply from MobileHelp

We are sorry to hear about your experience, however, we do see that you have already spoken to Technical Support and they have resolved your concerns. If you need further assistance, please contact us at 877-827-6207.

Aug. 10th, 2020

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star star star star star

Sylvia A. Farkas Englewood, CO

Always so very polite when I accidentally set off the call button.

4 years ago

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star star star star star

Helen Sorenson Tucson, AZ

RESpond to any bump of the medical alert, even if not a fall.

4 years ago

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star star star star star

Jessica Eng-Hall Monrovia, CA

Prompt response, friendly personnel. Always there when I need them

4 years ago

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star star star star star

Deborah Molzen Lebanon, OR

Prompt response to activation and notification of responding unit, then me.

4 years ago

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star star star star star

Judy Johnson Sublimity, OR

I feel safe with it.It went off for no reason and boy did they got right on it.

4 years ago

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star star star star star

Merry Wynkoop Massapequa Park, NY

They were very helpful in the setup. It is so easy to contact them.

4 years ago

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star star star star star

Edward L. Croushorn Manassas, VA

Not hard to use. Everything is organized in case you need it.

4 years ago

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star star star star star

Elaine Tuchman Baltimore, MD

Every request /question has been satisfied professionally & politely.

4 years ago

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star star star star star

christine reeves Keysville, GA

They are very patient . I have accidently hit it 5 times , thanks

4 years ago

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star star star star star

Gene B Warner Robins, GA

Vry helpful and setup was easy for the person requiring the service

4 years ago

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prefer not to answer Savannah, GA

They have responded quickly so far, polite, and professional

4 years ago

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star star star star star

Lois Rosenthal Fort Lauderdale, FL

Very quick to respond to a call and extremely polite and courteous

4 years ago

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star star star star star

Alpha Huddleston Punta Gorda, FL

customer service personnel are very helpful and informative.

4 years ago

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star star star star star

Bonnie Posson And Beverly Lunsford Indianapolis, IN

Immediate response by equipment and by MobileHelp response team.

4 years ago

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Barbara Lake Worth, FL

I think it is an okay company. I like the security it provides and it is a good service.

4 years ago

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Anonymous Humboldt, KS

Customer support is well informed on everything. The device seems like it is a pretty good deal.

4 years ago

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Milton Collins, MS

Everybody is so nice and do what you need when you need an answer.

4 years ago

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star star star star star

Linda Corsicana, TX

I like it because I live alone and if something happened to me, I can get help.

4 years ago

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Mary Leesport, PA

They do what they are supposed to do. It works. I am satisfied with it.

4 years ago

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Bernice Garland, TX

Customer service does not follow through. It took me two or three callings to get things resolved and I wasn’t pleased. The device is too sensitive.

4 years ago

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Reply from MobileHelp

Hi Bernice,

We are sorry to hear that you were not happy with your experience with Customer Care. We would love to speak to you, regarding this. Please email us at CS@mobilehelp.com so that we can reach out to you.

Jun. 20th, 2020

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Mary Proctorville, NC

I like to have it when I am alone because I don’t have anybody to call on.

4 years ago

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J Concord, CA

It is for my elderly mother. It’s best to have security and it seems to be fine and handy and convenient.

4 years ago

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Reply from MobileHelp

We appreciate your feedback. Is there anything we can do to earn a higher rating?

Jun. 20th, 2020

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Anonymous Brooklyn, NY

When I call with questions, I found the help line very helpful.

4 years ago

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David Canton, OH

My mother wears it. They’ve always been very helpful when I’ve called them.

4 years ago

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Ray Bend, OR

Customer support is good and overall they are good and I like it.

4 years ago

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star star star star star

Anonymous Flemington, NJ

It's absolutely fine. They’ve been very courteous and helpful on the phone.

4 years ago

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star star star star star

Gloria Athens, AL

I like the set up and really all of it. I don’t dislike anything.

4 years ago

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star star star star star

John Rochester, NY

I like it. It’s affordable. They always answer in customer support.

4 years ago

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star star star star star

Judy Hot Springs National Park, AR

It is convenient and there when I need it. It’s just a good company.

4 years ago

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Mary Washington, DC

I’ve had mobile help for about a year and it is working beautifully.

4 years ago

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star star star star star

Brenda Hector, MN

Obviously working, though it is very touchy, my cat set it off the other day.

4 years ago