Name: MobileHelp
Rating: 4.6

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Verified Customer

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David

It's convenient. I don’t have any problems with mobile help.

4 years ago

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Verified Customer

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Beth

Good product and quick responses. Everybody should have it to live alone.

4 years ago

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Verified Customer

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Bernice

So far it’s working okay. I don’t like the idea of having to take a bigger piece when I leave the house.

4 years ago

Reply from MobileHelp

Thank you for your feedback! By having the GPS separate from the help button, you never have to take off your help button to charge it - which would leave you unprotected! If you have any other questions or concerns, please feel free to reach out to us at 877-827-6207, Option 1. Thank you for being a valued part of the MobileHelp family!

Aug. 11th, 2020

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Verified Customer

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Betty Lucerne, CA

The team is great. It went off when I tested it but I don’t like the bracelet, it is too stiff.

4 years ago

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Verified Customer

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Anonymous Eugene, OR

Customer support is lovely and prompt and the device is good. I would recommend.

4 years ago

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Verified Customer

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Jimmy Walker Mount Dora, FL

Responds quickly to activations, and calls seem loud and clear

4 years ago

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Verified Customer

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Audrey Abaari Brooklyn, NY

Everyone is courtesy and willing to help and explain services

4 years ago

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Verified Customer

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Marie Blandford Springfield, KY

The service has been what they said it was and we have had no problems with it.

4 years ago

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Verified Customer

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MICHAEL F MCMANUS Niagara Falls, NY

superb device - i couldn't use because of morphine pain pump

4 years ago

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Verified Customer

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Mary Schewe Mason, OH

Respond to push of button right away. So far everything is working fine.

4 years ago

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Verified Customer

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Nancy Neoga, IL

Quick to answer. Very understandable when grandkids accidentally pushed button.

4 years ago

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Verified Customer

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Natalie Karol Palm Desert, CA

Seems to be ok.Havnt had reason to use. Like fact that I have both pendants and wristbands

4 years ago

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Verified Customer

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Nadine Podgorsky Unionville, NY

Did the test and responded immediately . Have confidence in there response

4 years ago

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Verified Customer

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James Griffith Eagle River, AK

They are very fast to reply to alarms and very patient with me.

4 years ago

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Verified Customer

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Edward Kovalcik Levittown, PA

Always prompt and courteous quick response time and always there

4 years ago

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Pat carbery Arlington Heights, IL

Accidentally, the mobile went off and the paramedics were here in no time.

4 years ago

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Ray Leander, TX

Everyone I have dealt with has been great. Very helpful & informative.

4 years ago

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Verified Customer

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Richard Boone Exeter, CA

Easy to set up and haven't had to use it but hope it works like it says

4 years ago

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Verified Customer

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Ronald Grandstaff Lawrence, KS

it is easy to operate, has all the bells and whistle I want.

4 years ago

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Verified Customer

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Sheron sheron ireland Phoenix, AZ

All works well except fall pendent gives false alarms. i would prefer being able to speak into the device.

4 years ago

Reply from MobileHelp

Thank you for your feedback. We would love to speak to you, so that we can provide you ways to limit false alarms. Please give us a call at 877-827-6207, Option 1.

Aug. 11th, 2020

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Verified Customer

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A.J. Shew San Angelo, TX

Good service and knowledgeable people that answer questions quickly

4 years ago

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Verified Customer

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Stephen Reynolds Clovis, NM

Product was easy to set up and works fantastically. Quick response time.

4 years ago

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Verified Customer

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Sandra Demuth Roscommon, MI

Always pleasant, helpful, and prompt, even when testing my equipment.

4 years ago

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Verified Customer

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Janet Benhase for Virginia Callis. Virginia Beach, VA

Service response time is excellent, your staff is very courteous

4 years ago

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Verified Customer

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Beverly Cordray Edmond, OK

I fell one week after I got my nelace they responded right away

4 years ago

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Verified Customer

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Bernie Stock Chaska, MN

they have been there even though i pushed the button by mistake

4 years ago

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Verified Customer

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Teresa Sims Charleston, IL

Used it twice the response was Awesome they sent help when needed

4 years ago

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Verified Customer

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Beverly Ryan Reeds Spring, MO

the response time is very fast and the responders are calm and helpful/

4 years ago

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Verified Customer

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Connie Chapman Amarillo, TX

fall detect button keeps going off while my parents are sleeping in bed. My father fell outside and alarm did NOT go off.

4 years ago

Reply from MobileHelp

We are sorry to hear about your experience, however, we do see that you have already spoken to Technical Support and they have resolved your concerns. If you need further assistance, please contact us at 877-827-6207.

Aug. 10th, 2020

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Verified Customer

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Sylvia A. Farkas Englewood, CO

Always so very polite when I accidentally set off the call button.

4 years ago

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Verified Customer

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Helen Sorenson Tucson, AZ

RESpond to any bump of the medical alert, even if not a fall.

4 years ago

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Verified Customer

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Jessica Eng-Hall Monrovia, CA

Prompt response, friendly personnel. Always there when I need them

4 years ago

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Deborah Molzen Lebanon, OR

Prompt response to activation and notification of responding unit, then me.

4 years ago

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Verified Customer

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Judy Johnson Sublimity, OR

I feel safe with it.It went off for no reason and boy did they got right on it.

4 years ago

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Verified Customer

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Merry Wynkoop Massapequa Park, NY

They were very helpful in the setup. It is so easy to contact them.

4 years ago

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Edward L. Croushorn Manassas, VA

Not hard to use. Everything is organized in case you need it.

4 years ago

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Elaine Tuchman Baltimore, MD

Every request /question has been satisfied professionally & politely.

4 years ago

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Verified Customer

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christine reeves Keysville, GA

They are very patient . I have accidently hit it 5 times , thanks

4 years ago

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Verified Customer

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Gene B Warner Robins, GA

Vry helpful and setup was easy for the person requiring the service

4 years ago

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prefer not to answer Savannah, GA

They have responded quickly so far, polite, and professional

4 years ago

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Lois Rosenthal Fort Lauderdale, FL

Very quick to respond to a call and extremely polite and courteous

4 years ago

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Verified Customer

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Alpha Huddleston Punta Gorda, FL

customer service personnel are very helpful and informative.

4 years ago

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Verified Customer

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Bonnie Posson And Beverly Lunsford Indianapolis, IN

Immediate response by equipment and by MobileHelp response team.

4 years ago

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Verified Customer

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Barbara Lake Worth, FL

I think it is an okay company. I like the security it provides and it is a good service.

4 years ago

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Verified Customer

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Anonymous Humboldt, KS

Customer support is well informed on everything. The device seems like it is a pretty good deal.

4 years ago

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Verified Customer

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Milton Collins, MS

Everybody is so nice and do what you need when you need an answer.

4 years ago

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Verified Customer

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Linda Corsicana, TX

I like it because I live alone and if something happened to me, I can get help.

4 years ago

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Verified Customer

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Mary Leesport, PA

They do what they are supposed to do. It works. I am satisfied with it.

4 years ago

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Verified Customer

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Bernice Garland, TX

Customer service does not follow through. It took me two or three callings to get things resolved and I wasn’t pleased. The device is too sensitive.

4 years ago

Reply from MobileHelp

Hi Bernice,

We are sorry to hear that you were not happy with your experience with Customer Care. We would love to speak to you, regarding this. Please email us at CS@mobilehelp.com so that we can reach out to you.

Jun. 20th, 2020

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Verified Customer

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Mary Proctorville, NC

I like to have it when I am alone because I don’t have anybody to call on.

4 years ago