Name: MobileHelp
Rating: 4.6

check_circle

Verified Customer

star star star star star

Kerri

The guy I spoke to was informative. We tested it and it was easy to use.

4 years ago

check_circle

Verified Customer

star star star star_border star_border

Anonymous

I like the company. I have tested the device. I knew it does what it is supposed to do. I have no problems with it.

4 years ago

Reply from MobileHelp

Hello, We received your review and would like to thank you for your kind words, as well as for giving us the opportunity to help keep you safe. If you have any questions, our Customer Service team is always happy to help and can be reached by dialing 877-827-6207 Option 3. Representatives are available Monday - Friday from 8AM to 8PM and Saturday from 9AM to 6PM EST.

Nov. 19th, 2020

check_circle

Verified Customer

star star star star star

Elanore

Once I accidentally set it off and everybody came running. It is handy.

4 years ago

check_circle

Verified Customer

star star star star star_border

Delores

Customer service has been fine. Everything is fine except the fall detector is too sensitive.

4 years ago

check_circle

Verified Customer

star star star star star_border

Jesus

Easy to use. My mother is able to use it with no issues. The program is working.

4 years ago

check_circle

Verified Customer

star star star star star

Gloria

When I ordered it, a lot of very nice people helped me. I test it every month.

4 years ago

check_circle

Verified Customer

star star star star_border star_border

Anonymous

I have had it for several weeks and it is still not working yet. I would like it because it would be convenient.

4 years ago

Reply from MobileHelp

Hi, We received your review and would like to contact you to help with any trouble you are having with the equipment. What is the best number for us to reach you? You can also reach Technical Support directly by dialing 877-827-6207 Option 1. We apologize for any inconvenience that you have experienced. At MobileHelp we pride ourselves in providing a great experience to our customers. We want to ensure that you have not experienced anything less. We look forward to speaking with you soon.

Nov. 19th, 2020

check_circle

Verified Customer

star star star star star

Carol

Customer service is very good. The unit is fine. I would recommend it.

4 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Carol

When I test it, it tests fine but when I set it off 4 times, I did not know it was set off. It is very complicated to use. I want to quit it altogether.

4 years ago

Reply from MobileHelp

Hi Carol, We received your review and we definitely understand your concern. We would like to contact you to help resolve this issue. What would be the best number for us to reach you on? We apologize for any inconvenience that you have experienced. At MobileHelp we pride ourselves in providing a great experience to our customers. You can also reach Technical Support directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Nov. 19th, 2020

check_circle

Verified Customer

star star star star star

Tom

I've tested it a couple of times and it was okay. I like it for the safety.

4 years ago

check_circle

Verified Customer

star star star star star

Judy

I like it fine. They do a good job. I got my stuff really early.

4 years ago

check_circle

Verified Customer

star star star star_border star_border

Anonymous

It doesn’t seem to work when I fall. I have fallen twice and the bracelet does not call for the alert.

4 years ago

Reply from MobileHelp

Hello, We received your review and would like to contact you to help resolve any issues you are experiencing with the equipment. Our Fall Detection feature is only available in neck pendant form at the moment. What would be the best number for us to reach you on to further assist? We apologize for any inconvenience that you have experienced. At MobileHelp we pride ourselves in providing a great experience to our customers. You can also reach Technical Support directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Nov. 19th, 2020

check_circle

Verified Customer

star star star star star_border

Cynthia

Customer support is very efficient and very nice. I would like more features on the device.

4 years ago

check_circle

Verified Customer

star star star star star

Cathryn

It tested just fine. I like that it is there if I needed it.

4 years ago

check_circle

Verified Customer

star star star star star

Billy Krakower

MobileHelp is excellent for getting alerts and assistance for my mom.

4 years ago

check_circle

Verified Customer

star star star star star

Sherry Norman

Very helpful and professional and answered all my questions.

4 years ago

check_circle

Verified Customer

star star star star star

Nancee McCarthy

They have been very helpful and seemed concerned with a persons issues

4 years ago

check_circle

Verified Customer

star star star star star

Linda Marks

easy to use and gives you the security that someone is always there to help you

4 years ago

check_circle

Verified Customer

star star star star star

Margaret Nesbitt

Everything is working as planned. Equipment is working good!

4 years ago

check_circle

Verified Customer

star star star star star

Mary Arnold

They are easy to deal with and seem to understand how us old folks operate.

4 years ago

check_circle

Verified Customer

star star star star star

Patricia Doane

I hit my device on my wrist by mistake and I was called within 30 seconds.

4 years ago

check_circle

Verified Customer

star star star star star

Sharon

So Far they are right there is they think I have fallen. I like it.

4 years ago

check_circle

Verified Customer

star star star star star_border

Sherl Moore

The staff was very helpful when I called about the setup and the setup was easy.

4 years ago

check_circle

Verified Customer

star star star star star

Shirley Theiss

Excellent very professional. Explained every detail answered all the questions

4 years ago

check_circle

Verified Customer

star star star star star

Susan Van Baalen

thorough presentation, answered all questions, easy to set up, fast delivery

4 years ago

check_circle

Verified Customer

star star star star star

Teressa

Like all about the device and Mobile Help’s people are very helpful.

4 years ago

check_circle

Verified Customer

star star star star star

Susie

Mobile help is okay. I used it two or three days ago and it was okay.

4 years ago

check_circle

Verified Customer

star star star star star

Yvette

I like MobileHelp’s device for the convenience and the security.

4 years ago

check_circle

Verified Customer

star star star star star

Nancy

I like the watch. I work all the time and it is not slightly affected.

4 years ago

check_circle

Verified Customer

star star star star star

Paul

It tested perfectly when I tested it. I like the whole system.

4 years ago

check_circle

Verified Customer

star star star star star

Walter

Great service. I love everything about MobileHelp’s device.

4 years ago Edited January 10, 2024

check_circle

Verified Customer

star star star star star

Wanda Lilly

They have helped me with all my needs, with no questions ask.

4 years ago

check_circle

Verified Customer

star star star star star

Maryann

Great customer service. Great product. Fast delivery. Excellent to work with.

4 years ago

check_circle

Verified Customer

star star star star star

Rebecca Toledo for Marjorie philippe

So far so good - only had it a few months. Great customer setvice

4 years ago

check_circle

Verified Customer

star star star star star

Rosanne Smith

They are really there, fast & very reliable service when you need them !!!!

4 years ago

check_circle

Verified Customer

star star star star star

Patricia

Comfortable, and it makes me feel very secure. They made things really easy.

4 years ago

check_circle

Verified Customer

star star star star star

Anonymous

There have been no problems testing it. I like that I can depend on it.

4 years ago

check_circle

Verified Customer

star star star star star_border

Robert

The only complaint I have with Mobile Help is the watch band holder is falling apart.

4 years ago

check_circle

Verified Customer

star star star star star

Sandra

Mobile Help saves lives. It is very important to have. I have tested it.

4 years ago

check_circle

Verified Customer

star star star star star

Dolly from PA

Customer service has been friendly and helpful. I feel safer home alone.

4 years ago

check_circle

Verified Customer

star star star star star

Cheryl McBride

Very quick and efficient response time. Everything done appropriately.

4 years ago

check_circle

Verified Customer

star star star star star

E velyn M Baxter

I give mobile Help a five star where ever i go i am covered w/GPS.

4 years ago

check_circle

Verified Customer

star star star star star

Joyce Anderson

Easy and simple to use. Delivered quickly. Love the wrist band

4 years ago

check_circle

Verified Customer

star star star star star

Frances LeClere

They were so helpful to me and patiently answered. my questions.

4 years ago

check_circle

Verified Customer

star star star star star

Consuelo Navarro

We tested it and they called right away, we have not had to use it so far

4 years ago

check_circle

Verified Customer

star star star star star

Patricia A Winston Washington, DC

I have had quick responses when my emergency button was pressed

4 years ago

check_circle

Verified Customer

star star star star star

Susan H. Anderson, SC

Quick response time by kind and compassionate representatives.

4 years ago

check_circle

Verified Customer

star star star star star

Larry Rutkowski Port Saint Lucie, FL

They came when I needed them. What can I say ' it just works!!'

4 years ago

check_circle

Verified Customer

star star star star_border star_border

KATHERINE ALFORD Florence, MS

When my mom fell, they responded immediately and started inquiring about the situation to get help for her.

4 years ago

Reply from MobileHelp

Awesome! Is there anything we can do to earn a higher rating?

Oct. 11th, 2020

check_circle

Verified Customer

star star star star star

Hilton Vicksburg, MS

So far I think mobile help is excellent. I did have hearing problems with it.

4 years ago