Best Company badge 10,000 Reviews MobileHelp Logo

MobileHelp

star star star star star_half

7.5

Overall Score

sell See Special Offer chevron_right

cancel

Filter by:

arrow_drop_down

Sort by:

arrow_drop_down
info
check_circle

Verified Customer

check_circle

Review Source

star star star star star

Margaret Benham Aztec, NM

Information and making sure we are comfortable with instructions.

3 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Laquita S Ely Mount Vernon, IN

Easy to set up, easy to use and very courteous and helpful when needed!

3 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

John Sovis Twinsburg, OH

Equipment functions well and employes are friendly and nogiable.

3 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Alfred Walnut Grove, CA

Very Helpful, when needed they explained the whole process of MobleHelp

3 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Anonymous Wappingers Falls, NY

In the short time I have been using it, the product has been reliable.

3 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Helen Cooper McAlester, OK

My first experience with mobile alert was a rapid rapid response

3 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Deanne Whitlock & Lisa West Atlanta, GA

service, availability of live help, patience and help with testing

3 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Christine R Westfield, NJ

Helpful phone assistance during set up and quick response time.

3 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star_border

Dennis Johnson Saint Louis, MO

Reliable equipment and service. Effective testing procedure. Minor delays in call answering.

3 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Maria Shaeffer Leola, PA

Easy to set up system. Rapid response when the alarm is activated.

3 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Judi Youngstown, NY

Responsive to alerts when I have accidentally set off alarms.

3 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

James Martin Upper Marlboro, MD

I had a very good customer service rep and it was recommended to me from AARP

3 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Linda foster North Port, FL

Liked the customer service they gave and I like the products

3 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star_border

Nora Chen Oakland, CA

ThereWas a lack of explanation and preparedness for the customers in the beginngj

3 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Daniel Fulk Mooresville, NC

Prompt response to call button, and GPS locator when away from home.

3 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Mary La Quinta, CA

Very easy to work with; no overbearing sales pitch. Followed through

3 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Eileen Baker Hillsborough, NJ

Very responsive to my false alarms. I must learn to be more careful.

3 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star_border

Judy O. Shingle Springs, CA

I'm a new customer, so far I had good help in getting set up. I have nothing else to go on.

3 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Lynn Luspin Porter, TX

the system is excellent, very sensitive and all we were looking for.

3 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star_border star_border

Judy Jones Springfield, MO

It isn't what I was told it was going to do. I don't have to pay money for what I do better on my own!

3 years ago

MobileHelp Logo

Reply from MobileHelp

Hi Judy, We received your review and we are sorry that the coverage did not meet your expectations. There are many benefits to having a personal emergency response system, and we have a variety of different systems available depending on your needs. We would be happy to help review your account and make sure you have the best system for your protection and piece of mind. What is the best number for us to reach you? You can also reach us directly by dialing 877-827-6207 Option 1 for Technical Support. We look forward to speaking with you soon.

Feb. 22nd, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Randi DeMinno Ramsey, NJ

Great customer service, very affordable, and makes a great product!

3 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Thomas Johnston Surprise, AZ

Very satisfied with the service. My wife was called with what I needed

3 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star_border

Barbara Lowas Medford, OR

Everything about it so far is good. The only thing I wish is the battery lasted longer.

3 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star_border

myra braverman New York, NY

The necklace has been difficult to use for sleeping. I have has several false alarms.

3 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Kelly Connelly San Francisco, CA

The quick response to any alert is always swift and personal.

3 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Franziska Hall Palmyra, VA

So far I am happy and satisficed had not used it but will if needed

3 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Betty State College, PA

They always respond to any questions I have and call to check on me often

3 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Linda Holmes Lake Charles, LA

They are there when I call for any information or concerns about the equipment.

3 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Maurice H. Lamothe Shreveport, LA

They arew 3 instructors, patient, understanding and diligent.

3 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Delores Herbert Bowie, MD

Have never had any issues and they have always been very responsive

3 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Sam West Salem, IL

5 service and affordable, appreciate that no subscription is needed

3 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Patty Morganton, NC

Great customer service folks and simple, well-designed equipment.

3 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Mary Killingworth, CT

Call in immediately & continue on both devices until they get a clear answer!!

3 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

John Krupinsky Sr Lutherville-Timonium, MD

Only had one experience thus far very quick response & care.

3 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Anonymous Raymore, MO

Customer support knows what they are doing. They are very professional.

3 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Anonymous Brownsburg, IN

Their mobile service is nice and compact. It is well advertised.

3 years ago

check_circle

Verified Customer

check_circle

Review Source

star star_border star_border star_border star_border

Sue Santa Rosa, CA

When I move in the bed it goes off and when I push the button to stop it they don’t respond. I’ve had an ambulance come out at four thirty in the morning.

3 years ago

MobileHelp Logo

Reply from MobileHelp

Hi Sue, We received your review and would like to contact you to further assist with resolving any trouble you are having with the equipment. What would be the best number for us to reach you on? We apologize for any inconvenience that you have experienced. At MobileHelp we pride ourselves in providing a great experience to our customers. You can also reach Technical Support directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Feb. 5th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Daniel Schaumburg, IL

Very quick response time when it is pressed by mistake so everything is fine.

3 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Betty Rochester, NY

It's expensive but worth it. It’s easy to use and it’s nice.

3 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Anonymous Sarasota, FL

Mobile Help’s alert device is easy to wear and easy to use.

3 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Anonymous Kalamazoo, MI

I love it because I can take it anywhere and their customer service is good.

3 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star_border

Deborah Baltimore, MD

Their device is self explanatory and easy to use. Everything worked fine when we tested it.

3 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star_border

Annabel Metuchen, NJ

MobileHelp's customer service department is easy to talk to. They answer all the questions I have.

3 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Anonymous Casselberry, FL

Customer service is there when I need them. The device is easy to wear.

3 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star_border

Carol Altadena, CA

Customer service was very helpful because it was difficult for me to navigate the set up.

3 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Kathleen Cedar Rapids, IA

Their customer service is really good at answering all my questions.

3 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Ed Aguirre Sacramento, CA

Ease of use and quality materials. The fact that's it's been FDA approved.

3 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star_border star_border star_border

Tasha Phan Vancouver, WA

Zero attempt to return my calls to update account info and no follow up. Don't feel valued as a customer, but more for financial gain to bottom line.

3 years ago

MobileHelp Logo

Reply from MobileHelp

Hi Tasha,

We received your review and we apologize for any inconvenience. This is not an experience we want any of our customers to have. We will be happy to further assist you with this and make sure your account information is up to date. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 3. We look forward to speaking with you soon.

Feb. 3rd, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Brenda Danner Argillite, KY

My mom has accidentally set hers up they respond immediately

3 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Arlene Mahlberg Discovery Bay, CA

Variety of devices to protect you. Great help to set up the system.

3 years ago