Name: MobileHelp
Rating: 4.6

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Verified Customer

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Ann Craig La Jolla, CA

I have twice made a mistake, and twice had a response. I feel very supported by this organization.

4 years ago

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Verified Customer

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Mary Gail Lamonte Opelousas, LA

They're very prompt to respond and understanding for false alarms.

4 years ago

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Jack Bray Rock Hill, SC

Has been a great response when used (inadvertently or for a trial run).

4 years ago

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Ellen Murnane Staunton, VA

Very quick snd professional response - ask questions to assure my status

4 years ago

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Scott terry Adrian, MI

They are awesome, response time on point....people care and it really shows!!

4 years ago

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Larry Plaumann Orlando, FL

Quick response even with my errors. Well informed when I ordered the product.

4 years ago

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Irene Chicago, IL

Ease of set up, good customer service and everything was sent as it was promised.

4 years ago

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Verified Customer

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Reginald

Good help in time of need, assisted in answering my questions

4 years ago

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Becky Burrows for Kathy Alexander

Always responsive, always helpful, always polite. Couldn't ask for more!!!!

4 years ago

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Verified Customer

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Taylor Smith

My mother used this and it saved her life 4x between 98 to 102.

4 years ago

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Sherry Wall

Very professional/caring staff and the equipment works great!

4 years ago

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Joan

I like the equipment and the helpfulness of the technical support team.

4 years ago

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Gloria Karp

The device was accidentally pressed and I was called by Mobile Help immediately

4 years ago

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Verified Customer

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Tori

System has failed too often or fail is bad. That's the sales pitch for us to buy the more sensitive button. And it has failed us several times

4 years ago

Reply from MobileHelp

Hi Tori, We received your review and we're sorry to hear that your fall detection pendant has not been detecting falls. We apologize for any inconvenience and would like to contact you to further assist with the equipment. What would be the best number for us to reach you on? At MobileHelp we pride ourselves in providing a great experience to our customers. You can also reach Technical Support directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Dec. 27th, 2020

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Verified Customer

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Karen

Easy to use, affordable, good quality product, offers options

4 years ago

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Bonny

They have been great to work with from initial sales to follow up.

4 years ago

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Judy Meyer

The minute my alarm went off I got a call from Mobile Help to check on me.

4 years ago

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Claire

They have responded very quickly even tho it was a false alarm.

4 years ago

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Verified Customer

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corey

they are a very good service and very reliable, very easy to set up

4 years ago

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Andrea Scannell

They offer a great service and the customer service is also wonderful.

4 years ago

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Sallie Barreca

The system works well and easy to test and has very clear directions.

4 years ago

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Roberta Stearns

Very happy with service. Donna was kind in answering my questions.

4 years ago

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Les Adkins. Client is Janice Adkins

My mother wears the devices and when it was tested I received a text message.

4 years ago

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Verified Customer

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Nicole

Great customer service & made in USA. Thought of everything in their package.

4 years ago

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ncs

Their instant response which has only been for false alarms in my case

4 years ago

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Ed

Fast and great service easy to communicate Able to communicate with

4 years ago

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Joan oc

No extra fees. Easy to use. I always carry. It with me.

4 years ago

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Verified Customer

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Mark Lenox, son of Gerald Lenox

Very responsive, well trained and I like the features. It's for my parents.

4 years ago

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Henry Hamilton

Very professional and extremely knowledgeable about their products.

4 years ago

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S.Hill

Very helpful for us to get started and very receptive with my mother-in-law!

4 years ago

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Verified Customer

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Julie.. It's for my Mother. She is so grateful to have it!! Me too! Keeps my mind at ease!

Easy set up, great service!!! They call back in seconds not minutes!

4 years ago

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Verified Customer

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R Beeler

Servesives offered with products. Helpful knowledge of product and services

4 years ago

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Carole Workman-Allen

Response time - I have only had false alarms but they responded immediately

4 years ago

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Monica Ziemer

Every time I have called with concerns I was helped immediately

4 years ago

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Rita rosengren

Doesn't not respond To all falls. I thought the devices were fall sensitive but they are intermittent

4 years ago

Reply from MobileHelp

Hi Rita, We received your review and we apologize for any inconvenience that you have experienced. At MobileHelp we pride ourselves in providing a great experience to our customers. We're glad to see that you were able to speak with our Technical Support team about this issued and have a replacement sent out. Please let us know if any further assistance is needed. You can reach Technical Support directly by dialing 877-827-6207 Option 1.

Dec. 13th, 2020

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Verified Customer

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Patricia A Harmon

easy set up, pleasant customer service, peace of mind, fast response

5 years ago

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WandaManning

Quick to answerand very polite. I have nerer had to call for ambulance.

5 years ago

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Joy Berstecher

They answer every time, & seem to care.Im pleased with everything.

5 years ago

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Theresa McPhillips

I have a hearing problem. I need to bring my monitor into the bedroom every night. I sometimes forget.

5 years ago

Reply from MobileHelp

Hi Theresa, We received your review and would like to contact you to resolve any issues. Our Technical Support team would be happy to review the equipment with you and see if another one of our systems may better suite your needs. What is the best number for us to reach you? You can also reach Technical Support directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Dec. 13th, 2020

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Verified Customer

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rex rodriguez

excellent service. product works very good. peace of mine home and travel

5 years ago

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Marge Murphy

the necklace is very sensitive. Has gone odd twice just setting it on yje counter and once in bed

5 years ago

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Deborah Modawell

Very understanding on the phone. You ask questions and they almost always have the answer

5 years ago

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Deborah Steffen

They are very fast to check on you if you have pressed your button.

5 years ago

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Kathy Owens

Great customer support and they care about their customers and their family.

5 years ago

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Tom

Wrapped and loaded on time amd everything arrived undamage two states later!

5 years ago

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Aaron and Andrea Canowitz

Very kind and efficient and very kind with my silly questions

5 years ago

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Nancy Bergeron

we had two false alarms and the first responders had a quick response

5 years ago

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Rachel Ventura

have received excellent customer service & have been very helpful

5 years ago

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Libby Yunger

There were people around who would have called 911 but you beat them to it

5 years ago

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Verified Customer

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Christina MeGee, daughter

within 48 hours my mom was by herself and fell and you we're there!!

5 years ago