Name: MobileHelp
Rating: 4.6

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Verified Customer

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Anonymous Kalamazoo, MI

I love it because I can take it anywhere and their customer service is good.

3 years ago

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Deborah Baltimore, MD

Their device is self explanatory and easy to use. Everything worked fine when we tested it.

3 years ago

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Annabel Metuchen, NJ

MobileHelp's customer service department is easy to talk to. They answer all the questions I have.

3 years ago

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Anonymous Casselberry, FL

Customer service is there when I need them. The device is easy to wear.

3 years ago

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Carol Altadena, CA

Customer service was very helpful because it was difficult for me to navigate the set up.

3 years ago

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Kathleen Cedar Rapids, IA

Their customer service is really good at answering all my questions.

3 years ago

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Ed Aguirre Sacramento, CA

Ease of use and quality materials. The fact that's it's been FDA approved.

3 years ago

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Tasha Phan Vancouver, WA

Zero attempt to return my calls to update account info and no follow up. Don't feel valued as a customer, but more for financial gain to bottom line.

3 years ago

Reply from MobileHelp

Hi Tasha,

We received your review and we apologize for any inconvenience. This is not an experience we want any of our customers to have. We will be happy to further assist you with this and make sure your account information is up to date. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 3. We look forward to speaking with you soon.

Feb. 3rd, 2021

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Verified Customer

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Brenda Danner Argillite, KY

My mom has accidentally set hers up they respond immediately

3 years ago

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Verified Customer

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Arlene Mahlberg Discovery Bay, CA

Variety of devices to protect you. Great help to set up the system.

3 years ago

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Donna Chartier Lakeview, OR

When I need info on devices they are always there with the help

3 years ago

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Diane A Morristown, NJ

I accidentally tripped my device and call was received immediately.

3 years ago

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Pat Stroud Peachtree City, GA

I can use Mobile Help in the house or in the yard or on the go.

3 years ago

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Larry Rothman Delray Beach, FL

Very fast response time,very reliable and professional respondses

3 years ago

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Shantiben Patel Owensboro, KY

Was very very happy with customer service and also with the equipment and how it worked

3 years ago

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Richard Oroville, CA

The system works. They are always professional and courteous.

3 years ago

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Linda Friend San Bernardino, CA

The reaction time is extremely fast and that's very important.

3 years ago

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Joyce dell Texarkana, TX

The minute this device alarms, contact is made with immediately

3 years ago

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Larry Echols Crossville, TN

Quick to respond when alarm is set off and pleasant to deal with.

3 years ago

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Lonnie Olson Saint Helen, MI

Good customer service, good price, fast response time, very mobile

3 years ago

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Joyce Osborne Central Point, OR

Even when I accidentally bumped my button ,they checked to see if I was ok

3 years ago

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Ann Craig La Jolla, CA

I have twice made a mistake, and twice had a response. I feel very supported by this organization.

3 years ago

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Mary Gail Lamonte Opelousas, LA

They're very prompt to respond and understanding for false alarms.

3 years ago

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Jack Bray Rock Hill, SC

Has been a great response when used (inadvertently or for a trial run).

3 years ago

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Ellen Murnane Staunton, VA

Very quick snd professional response - ask questions to assure my status

3 years ago

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Scott terry Adrian, MI

They are awesome, response time on point....people care and it really shows!!

3 years ago

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Larry Plaumann Orlando, FL

Quick response even with my errors. Well informed when I ordered the product.

3 years ago

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Irene Chicago, IL

Ease of set up, good customer service and everything was sent as it was promised.

3 years ago

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Reginald

Good help in time of need, assisted in answering my questions

3 years ago

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Becky Burrows for Kathy Alexander

Always responsive, always helpful, always polite. Couldn't ask for more!!!!

3 years ago

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Taylor Smith

My mother used this and it saved her life 4x between 98 to 102.

3 years ago

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Sherry Wall

Very professional/caring staff and the equipment works great!

3 years ago

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Joan

I like the equipment and the helpfulness of the technical support team.

3 years ago

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Gloria Karp

The device was accidentally pressed and I was called by Mobile Help immediately

3 years ago

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Tori

System has failed too often or fail is bad. That's the sales pitch for us to buy the more sensitive button. And it has failed us several times

3 years ago

Reply from MobileHelp

Hi Tori, We received your review and we're sorry to hear that your fall detection pendant has not been detecting falls. We apologize for any inconvenience and would like to contact you to further assist with the equipment. What would be the best number for us to reach you on? At MobileHelp we pride ourselves in providing a great experience to our customers. You can also reach Technical Support directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Dec. 27th, 2020

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Karen

Easy to use, affordable, good quality product, offers options

3 years ago

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Bonny

They have been great to work with from initial sales to follow up.

3 years ago

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Judy Meyer

The minute my alarm went off I got a call from Mobile Help to check on me.

3 years ago

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Claire

They have responded very quickly even tho it was a false alarm.

3 years ago

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corey

they are a very good service and very reliable, very easy to set up

3 years ago

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Andrea Scannell

They offer a great service and the customer service is also wonderful.

3 years ago

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Sallie Barreca

The system works well and easy to test and has very clear directions.

3 years ago

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Roberta Stearns

Very happy with service. Donna was kind in answering my questions.

3 years ago

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Les Adkins. Client is Janice Adkins

My mother wears the devices and when it was tested I received a text message.

3 years ago

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Nicole

Great customer service & made in USA. Thought of everything in their package.

3 years ago

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ncs

Their instant response which has only been for false alarms in my case

3 years ago

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Ed

Fast and great service easy to communicate Able to communicate with

3 years ago

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Joan oc

No extra fees. Easy to use. I always carry. It with me.

3 years ago

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Mark Lenox, son of Gerald Lenox

Very responsive, well trained and I like the features. It's for my parents.

3 years ago

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Henry Hamilton

Very professional and extremely knowledgeable about their products.

3 years ago