Name: MobileHelp
Rating: 4.6

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Verified Customer

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James Martin Upper Marlboro, MD

I had a very good customer service rep and it was recommended to me from AARP

4 years ago

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Verified Customer

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Linda foster North Port, FL

Liked the customer service they gave and I like the products

4 years ago

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Nora Chen Oakland, CA

ThereWas a lack of explanation and preparedness for the customers in the beginngj

4 years ago

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Daniel Fulk Mooresville, NC

Prompt response to call button, and GPS locator when away from home.

4 years ago

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Mary La Quinta, CA

Very easy to work with; no overbearing sales pitch. Followed through

4 years ago

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Eileen Baker Hillsborough, NJ

Very responsive to my false alarms. I must learn to be more careful.

4 years ago

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Judy O. Shingle Springs, CA

I'm a new customer, so far I had good help in getting set up. I have nothing else to go on.

4 years ago

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Lynn Luspin Porter, TX

the system is excellent, very sensitive and all we were looking for.

4 years ago

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Judy Jones Springfield, MO

It isn't what I was told it was going to do. I don't have to pay money for what I do better on my own!

4 years ago

Reply from MobileHelp

Hi Judy, We received your review and we are sorry that the coverage did not meet your expectations. There are many benefits to having a personal emergency response system, and we have a variety of different systems available depending on your needs. We would be happy to help review your account and make sure you have the best system for your protection and piece of mind. What is the best number for us to reach you? You can also reach us directly by dialing 877-827-6207 Option 1 for Technical Support. We look forward to speaking with you soon.

Feb. 22nd, 2021

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Verified Customer

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Randi DeMinno Ramsey, NJ

Great customer service, very affordable, and makes a great product!

4 years ago

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Thomas Johnston Surprise, AZ

Very satisfied with the service. My wife was called with what I needed

4 years ago

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Barbara Lowas Medford, OR

Everything about it so far is good. The only thing I wish is the battery lasted longer.

4 years ago

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myra braverman New York, NY

The necklace has been difficult to use for sleeping. I have has several false alarms.

4 years ago

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Verified Customer

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Kelly Connelly San Francisco, CA

The quick response to any alert is always swift and personal.

4 years ago

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Franziska Hall Palmyra, VA

So far I am happy and satisficed had not used it but will if needed

4 years ago

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Betty State College, PA

They always respond to any questions I have and call to check on me often

4 years ago

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Linda Holmes Lake Charles, LA

They are there when I call for any information or concerns about the equipment.

4 years ago

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Maurice H. Lamothe Shreveport, LA

They arew 3 instructors, patient, understanding and diligent.

4 years ago

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Delores Herbert Bowie, MD

Have never had any issues and they have always been very responsive

4 years ago

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Sam West Salem, IL

5 service and affordable, appreciate that no subscription is needed

4 years ago

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Patty Morganton, NC

Great customer service folks and simple, well-designed equipment.

4 years ago

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Verified Customer

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Mary Killingworth, CT

Call in immediately & continue on both devices until they get a clear answer!!

4 years ago

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John Krupinsky Sr Lutherville-Timonium, MD

Only had one experience thus far very quick response & care.

4 years ago

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Anonymous Raymore, MO

Customer support knows what they are doing. They are very professional.

4 years ago

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Anonymous Brownsburg, IN

Their mobile service is nice and compact. It is well advertised.

4 years ago

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Verified Customer

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Sue Santa Rosa, CA

When I move in the bed it goes off and when I push the button to stop it they don’t respond. I’ve had an ambulance come out at four thirty in the morning.

4 years ago

Reply from MobileHelp

Hi Sue, We received your review and would like to contact you to further assist with resolving any trouble you are having with the equipment. What would be the best number for us to reach you on? We apologize for any inconvenience that you have experienced. At MobileHelp we pride ourselves in providing a great experience to our customers. You can also reach Technical Support directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Feb. 5th, 2021

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Verified Customer

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Daniel Schaumburg, IL

Very quick response time when it is pressed by mistake so everything is fine.

4 years ago

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Betty Rochester, NY

It's expensive but worth it. It’s easy to use and it’s nice.

4 years ago

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Anonymous Sarasota, FL

Mobile Help’s alert device is easy to wear and easy to use.

4 years ago

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Anonymous Kalamazoo, MI

I love it because I can take it anywhere and their customer service is good.

4 years ago

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Deborah Baltimore, MD

Their device is self explanatory and easy to use. Everything worked fine when we tested it.

4 years ago

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Annabel Metuchen, NJ

MobileHelp's customer service department is easy to talk to. They answer all the questions I have.

4 years ago

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Verified Customer

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Anonymous Casselberry, FL

Customer service is there when I need them. The device is easy to wear.

4 years ago

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Carol Altadena, CA

Customer service was very helpful because it was difficult for me to navigate the set up.

4 years ago

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Kathleen Cedar Rapids, IA

Their customer service is really good at answering all my questions.

4 years ago

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Ed Aguirre Sacramento, CA

Ease of use and quality materials. The fact that's it's been FDA approved.

4 years ago

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Tasha Phan Vancouver, WA

Zero attempt to return my calls to update account info and no follow up. Don't feel valued as a customer, but more for financial gain to bottom line.

4 years ago

Reply from MobileHelp

Hi Tasha,

We received your review and we apologize for any inconvenience. This is not an experience we want any of our customers to have. We will be happy to further assist you with this and make sure your account information is up to date. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 3. We look forward to speaking with you soon.

Feb. 3rd, 2021

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Verified Customer

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Brenda Danner Argillite, KY

My mom has accidentally set hers up they respond immediately

4 years ago

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Arlene Mahlberg Discovery Bay, CA

Variety of devices to protect you. Great help to set up the system.

4 years ago

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Donna Chartier Lakeview, OR

When I need info on devices they are always there with the help

4 years ago

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Diane A Morristown, NJ

I accidentally tripped my device and call was received immediately.

4 years ago

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Pat Stroud Peachtree City, GA

I can use Mobile Help in the house or in the yard or on the go.

4 years ago

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Larry Rothman Delray Beach, FL

Very fast response time,very reliable and professional respondses

4 years ago

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Shantiben Patel Owensboro, KY

Was very very happy with customer service and also with the equipment and how it worked

4 years ago

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Richard Oroville, CA

The system works. They are always professional and courteous.

4 years ago

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Linda Friend San Bernardino, CA

The reaction time is extremely fast and that's very important.

4 years ago

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Joyce dell Texarkana, TX

The minute this device alarms, contact is made with immediately

4 years ago

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Larry Echols Crossville, TN

Quick to respond when alarm is set off and pleasant to deal with.

4 years ago

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Lonnie Olson Saint Helen, MI

Good customer service, good price, fast response time, very mobile

4 years ago

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Joyce Osborne Central Point, OR

Even when I accidentally bumped my button ,they checked to see if I was ok

4 years ago