Name: MobileHelp
Rating: 4.6

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Verified Customer

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darlene Denver, CO

new member experience with tech support was outstandingdarlen willie is great

3 years ago

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Verified Customer

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Dolores Kurtz Auburn, WA

Excellent service and when I fell at the store it worked immediately

3 years ago

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J C Miller Tulsa, OK

They are quick to respond, even when button hit by accident.

3 years ago

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Jo A Cross Pikeville, TN

It gives me peace of mind. All of the equipment works well and looks great.

3 years ago

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Verified Customer

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John Vagnoni Pompano Beach, FL

Customer service has always been friendly, helpful and personal.

3 years ago

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Verified Customer

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Joyce Shatzer Benton, KY

Calls right away to see what happened. The fall button seems to work well!

3 years ago

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Verified Customer

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karen kominsky Bonita Springs, FL

we just started using the service and they have a very good support team.

3 years ago

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Ksren Coraopolis, PA

Great support and appreciated the way the programs were presented

3 years ago

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Verified Customer

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Linda Jordan Melbourne, FL

Fall alarm goes off when I bend over. I fear getting out of the shower and finding firemen in my house.

3 years ago

Reply from MobileHelp

Hi Linda, We received your review and we apologize for any inconvenience experienced with the Fall Detection pendant. We would like to contact you to further assist with this concern. Our technical Support team will be able to provide you with best practices for using the Fall Detection pendant and send any equipment replacement needed. At MobileHelp we pride ourselves in providing a great experience to our customers, and we would like to ensure that you receive nothing less. What would be the best number for us to reach you on? You can also reach Technical Support directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Aug. 4th, 2021

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Verified Customer

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Mauro Refugio, TX

I like the way they let my family know that I need help right away.

3 years ago

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Verified Customer

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Randall Owens Ludowici, GA

Simple to use. Just put it in your pocket or around your neck and go.

3 years ago

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Verified Customer

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Raymond Fontanes East Northport, NY

They respond right away as soon as a fall is detected or a false alert

3 years ago

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Verified Customer

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Sandy Chludzinski

Customer service very good, Tech support awesome, The equipment was to much, very confusing for my mom

3 years ago Edited January 10, 2024

Reply from MobileHelp

Hi Sandy, We received your review and we're sorry to hear that the equipment was not a good fit for your mother. We have several different systems available depending on the user's needs and lifestyle. We would be happy to help you find a better fit for her needs. What would be the best number for us to reach you on? Please let us know if you have any questions, you can also reach us directly by dialing 800-800-1710. We look forward to speaking with you soon.

Aug. 4th, 2021

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Verified Customer

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stephanie rattenbury Bonney Lake, WA

user friendly and easy to set up. called to test the unit and customer service was very helpful

3 years ago

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Verified Customer

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TC Duluth, GA

My mother doesn't like the fall detection as too sensitive. She keeps unplugging the base station.

3 years ago

Reply from MobileHelp

Hello, We received your review and we apologize for any inconvenience your mother is experiencing with the equipment. At MobileHelp we pride ourselves in providing a great experience to our customers, and we would like to ensure that you receive nothing less. Our Technical Support team would be happy to review your account with you and advise on any best practices or equipment alternatives that may better fit her lifestyle. What would be the best number for us to reach you on? You can also reach Technical Support directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Aug. 4th, 2021

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Verified Customer

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William Hickok

Ease of use. Easy to understand. Customer support is terrific.

3 years ago Edited September 14, 2021

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Verified Customer

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Anthony Angelo Basile Lockport, NY

Very responsible and always in communication with their members

3 years ago

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Veronica Edwards Mesa, AZ

I only set it up for a relative so I don't have much info. It was easy to get and set up for her

3 years ago

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Verified Customer

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Bobbie Gideon Franklin, MI

Experience, and kindness and patience of customer service personnel thus far.

3 years ago

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Verified Customer

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Regina Costa Wellfleet, MA

Have had no problem with the system, seems to be working well. I don't have any thing else to say.

3 years ago

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Verified Customer

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Kathie Brinkman Royal Oak, MI

Their staff is great and very happy to help if you have any questions.

3 years ago

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Verified Customer

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Lynda E Norman Arnoldsville, GA

handled my problem professionally was kind and knowledgeable

3 years ago

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Verified Customer

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Martha Kamm Indialantic, FL

I have confidence that you'r there if I need you. Comfortable yo wear.

3 years ago

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Verified Customer

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Dinah Mccord Fort Smith, AR

They responded quickly when we accidently pressed the button.

3 years ago

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Verified Customer

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Thomas Schueneman Pacific Grove, CA

Professionalism of staff and comprehensive, responsive service provided

3 years ago

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Verified Customer

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Louis Vanhove Delray Beach, FL

easy to set up. easy to make sure service was connected. itworks

3 years ago

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Verified Customer

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Debra Pacini Auberry, CA

Easy to set up and the operators I spoke with were very kind and patient.

3 years ago

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Jeff Pierce Traverse City, MI

Very helpful and knowledgeable people. Had answers to all my questions.

3 years ago

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Verified Customer

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Suzanne Fleming Chester, VA

Excellent customer service. I feel very safe using the equipment.

3 years ago

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Verified Customer

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Tina Ellison Saint Albans, WV

Prompt, helpful. Very knowledgeable about MobileHelp product

3 years ago

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Verified Customer

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E. Melendez West Palm Beach, FL

Sent help even when I could not answer the phone to confirm.

3 years ago

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Edwwin Tavares, FL

They are very slow to react to an alarm. They seem to believe all calls are for a a minor problem such a headache.

3 years ago

Reply from MobileHelp

Hi Edwwin, We received your review and we would like to apologize for any inconvenience you have experienced. We would like to contact you to further assist with this concern and ensure that everything is working properly for you. What would be the best number for us to reach you on? At MobileHelp we pride ourselves in providing a great experience to our customers, and we want to make sure you receive nothing less. You can also reach our Technical Support team directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Jul. 21st, 2021

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Verified Customer

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Ann Strong Erlanger, KY

Easy to keep track of and not have to charge the main alert daily.

3 years ago

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Verified Customer

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Linda Sisk Brevard, NC

I can take it with me wherever I go and that is very important to me.

3 years ago

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Verified Customer

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Richard Attinson Saint Augustine, FL

Most bang for the buck. Technical issue was easily remedied by phone.

3 years ago

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Verified Customer

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Debbi Carney Kalkaska, MI

Very helpful staff, from your sales staff, to your technical staff.

3 years ago

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Verified Customer

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EMMA LORENTZ Brentwood, TN

The falling necklace is way too sensitive. wakes me up at night and when I am changing clothes.

3 years ago

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Verified Customer

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Jill Reno, NV

Very pleasant and helpful when my alarm goes off accidentally

3 years ago

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Lynelle Brooks-Dorsey Phoenix, AZ

They are extremely responsive to questions and accidental alerts

3 years ago

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Lydia Mendez Kissimmee, FL

response was quick and the ems that showed up were very courtesy

3 years ago

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Verified Customer

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Melba J. Van Alstine Hesperia, CA

I find them very helpful, I had an emergency in June and I am glad I had them.

3 years ago

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Verified Customer

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Charles Black Dumas, TX

They were very helpful getting us signed up and equipment sent quickly.

3 years ago

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Verified Customer

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Rose Elliotte Bell, FL

Immediate response by emergency people that responded to the alert.

3 years ago

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Verified Customer

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Joe Silvestri New Hudson, MI

My mom has done a couple test on her system - I am not impressed with on the line responces from you operators.

3 years ago

Reply from MobileHelp

Hi Joe, We received your review and we apologize for any inconvenience you have experienced. At MobileHelp we pride ourselves in providing a great experience to our customers, and we would like to ensure that you receive nothing less. Our Technical Support team would be happy to review the account with you and address any concerns you may have. What would be the best number for us to reach you on? Our Technical Support team can also be reached directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Jul. 14th, 2021

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Verified Customer

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Cynthia Mapp Robbins, IL

Customer service response time to alerts and information updates.

3 years ago

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Verified Customer

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Shelia Stephenson Monticello, KY

The ease of using and how quick someone will reach out to you. Would be helpful if explained how to use better.

3 years ago

Reply from MobileHelp

Hi Shelia, We received your review and we would be more than happy further assist with any questions or concerns you may have about the equipment and services. At MobileHelp we pride ourselves in providing a great experience to our customers, and we would like to ensure that you receive nothing less. What would be the best number for us to reach you on? Our Technical Support team can be reached directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Jul. 14th, 2021

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Verified Customer

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Carolyn Smiley Saint Petersburg, FL

Easy to use , prompt response from technical support and very knowledgeable

3 years ago

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Peggie Willard, MO

They are very quick to answer once the button has been pushes

3 years ago

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Joyce Carlinville, IL

Super helpful customer service, multiple devices for any situation.

3 years ago

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Verified Customer

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Raymond Pudlo Loves Park, IL

Easy setup, updates are made in an easy manner, notifications.

3 years ago