Name: MobileHelp
Rating: 4.6

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Verified Customer

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Jo Ann Helbling Portland, OR

The fall detector reacts quicky and tech support/customer service is great.

2 years ago

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Verified Customer

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Thelma Wiest Elyria, OH

Excellent company to deal with. Good response when pressed for emergency.

2 years ago

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Verified Customer

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Carol Davies Saint Louis, MO

Every aspect of MobileHelp is great. From the initial purchase to activation.

2 years ago

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Verified Customer

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Cheryl Ratner San Diego, CA

Ease of set up. Some similar devices need a cellphone or internet. My father has neither. Customer service was great. Set up easy.

2 years ago

Reply from MobileHelp

Hi Cheryl, Thank you for your review. We appreciate you taking the time to share your experience for others to benefit. At MobileHelp we pride ourselves in providing our customers with great customer service, and the peace of mind you need. Our Customer Service team is always happy to help with any questions or concerns you may have. Please let us know if there is anything we can do to earn a higher score. You can reach us by dialing 877-827-6207 Option 3. Thank you for being the most valued part of our MobileHelp family.

Mar. 11th, 2022

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Verified Customer

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Donald E Hyatt Hillsboro, OH

We have had no emergencies but response is quick and pleasant

2 years ago

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Verified Customer

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Donna Murray Tujunga, CA

Hasn't been used yet. Mom hasn't fallen down. Don't know how response time is.

2 years ago

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Waco D Bays III Walla Walla, WA

Professional, friendly, knowledgable staff, and very quick to respond

2 years ago

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Verified Customer

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Madeline Taylor Woodland Hills, CA

Easy to use, sensitive to movement that might indicate a fall.

2 years ago

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Verified Customer

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Donald Drake Sr West Columbia, TX

Excellent service great veterans discount very professional and helpful

2 years ago

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Verified Customer

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Sherry Rockbridge, OH

Because it's easy to set up and use. My dad understands it and that is huge.

2 years ago

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Verified Customer

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Joyce Rogers Sherrills Ford, NC

It's easy to use and you don't need to have a landline and it is GPS

2 years ago

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Verified Customer

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Karen Trapp Mohawk, MI

The phone personnel was amazing getting this set up for my mom.

2 years ago

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Verified Customer

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Edmund Meyer Jr Two Rivers, WI

I fell recently and about 2 seconds after I HIT THE FLOOR they responed to me

2 years ago

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Verified Customer

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Kathleen Pfeiffer Mineral, VA

Very responsive. Recognizing a fall is most important to me.

2 years ago

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Verified Customer

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Dorothy M Kindall Boise, ID

Friendly people to get me started, and support when I need it.

2 years ago

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Christine White South Orange, NJ

Your employees are knowledgeable and helpful and very pleasant.

2 years ago

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Verified Customer

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Kathryn Churchill Dallas, TX

The pendant has to be charged every other day. My father has had three falls. Two didnt register with device

2 years ago

Reply from MobileHelp

Hi Kathryn, We received your review and we apologize for the issues you are experiencing with the equipment. At MobileHelp, your safety is our number one priority, and we would like to have a representative from our Technical Support team give you a call to help resolve these issues. What would be the best number for us to reach you on? You can also reach Technical Support directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Mar. 4th, 2022

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Verified Customer

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Stewart Mercer Happy Valley, OR

Very helpful every time I reach out to them. Never in a hurry

2 years ago

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Verified Customer

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Mary Spokane, WA

Devices reliable plus customer service always helpful & helpful

2 years ago

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James Rueff Pensacola, FL

Have not had to use it yet but when I call with questions they were great

2 years ago

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Verified Customer

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Vernon Eugene Poe Portland, OR

Ease of use alonse with additional features such as the fall protection.

2 years ago

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Verified Customer

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Trish Kowalski Forsyth, MO

wonderful, helpful people. easy set up, and very sensitive call button

2 years ago

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Verified Customer

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Kathryn Stover Omaha, NE

Best use of fee. Customer and Technical services are very good.

2 years ago

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Eugenia Hamilton Lincoln, CA

Answer phones immediately. Professional yet friendly. Knowledgeable

2 years ago

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Harry A Rowe Cornelia, GA

They respond to you. The equipment works like it is suppose too.

2 years ago

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Verified Customer

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Kathy Kresse Midlothian, TX

Mom fell a few days ago and there was no response until she pushed her button. This concerned me.

2 years ago

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Verified Customer

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Charlie Clark Easley, SC

Responded promptly and courteously to a couple of false alarms

2 years ago

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Verified Customer

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DEBRA L EDMONDS New Waterford, OH

The ease of setup and the support staff on the phone are very very helpful.

2 years ago

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Verified Customer

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Maryann Halecki Akron, NY

Works very well response is emedit willing to help when asked

2 years ago

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TIMOTHY J PETTINGER Fargo, ND

Great service during the sale and when my parents needed them..

2 years ago

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Katherine Olsen Beaver, OR

Response time and contact of emergency persons or services is immediate.

2 years ago

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Richard Brewster Albany, NY

I feel safer and more secure knowing emergency setbi Rd are just a click away

2 years ago

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Karen Martin Christiansburg, VA

I don't need a landline and the device has automatic fall alert.

2 years ago

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Beth Naff Baltimore, MD

Everyone is great. They come on the speaker quickly to check on my father

2 years ago

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Bob Venezia North Palm Beach, FL

I incorrectly tested the device. I was then politely help with te correct procedure.

2 years ago

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Sandy Cavendish Bradenton, FL

Peace of mind and always great to talk with customer service

2 years ago

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C Ryan Albuquerque, NM

The customer service reps I spoke with were friendly and knowledgeable.

2 years ago

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Don Mackenzie Long Beach, NY

Great customer service. The sales rep explained everything.

2 years ago

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Gail Wakulla Springs, FL

It's comforting to know that this product can quickly summon help if needed.

2 years ago

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Richard Smith Payette, ID

They work as advertised and seem to be well made components.

2 years ago

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Frank Crawford Greenwood, IN

Customer service in responding timely is poor! Plus you keep contacting me with sales pitches when I'm already a customer

2 years ago

Reply from MobileHelp

Hi Frank, We have received your review and we apologize for the longer than normal wait times you have experienced. At MobileHelp we pride ourselves in providing a great experience to our customers, and we would like to make sure you receive nothing less. What would be the best number for us to reach you on for further assistance with your inquiry? Our Customer Service team can also be reached directly by at 877-827-6207 Option 3. We look forward to speaking with you soon to assist with any unresolved issues.

Feb. 2nd, 2022

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Verified Customer

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Judith Portsmouth, RI

It has been a good experience. Little more than I hoped to pay. Easy to use. It is light.

2 years ago

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Jonetta M Hoffman Portland, OR

They make sure everything is easy to do and ready for sevicr

2 years ago

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John Bardstown, KY

Quick response time, seems to work very well. Just what we needed.

2 years ago

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Karen Allard Sault Sainte Marie, MI

I haven't had it very long and have not had to use it but it is lightweight and convenient.

2 years ago

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Karen Noble Pittsfield, ME

The device is working great for my my and mother-in-law. Price is very competitive

2 years ago

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Kate Mitchell Weymouth, MA

Because their always there even when I hit the button bymistake

2 years ago

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T Dodge Smethport, PA

My Mom accidentally bumped her pendant and they called me quickly.

2 years ago

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Marsha Leizer Charleston, IL

Because when my MobileHelp goes off they answer it right away.

2 years ago

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Roger Peters Sioux Falls, SD

Works great and everyone I have talked to has been very helpful!

2 years ago