Name: MobileHelp
Rating: 4.6

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Verified Customer

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Joseph Perkins Indianapolis, IN

Saved my mom when she fell in public bathroom without her phone

3 years ago

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Verified Customer

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Marilyn Smith Champaign, IL

Easy sales person on the phone, I felt it was a great produce, so far is

3 years ago

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Verified Customer

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LARRY CRAMM Castle Rock, CO

Good equipment especially the pendant cords. Also equipment is easy to test.

3 years ago

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Verified Customer

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Edward Craig Arvada, CO

My problem was well answered. My system was testing and everything was okay.

3 years ago

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Verified Customer

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Peggy Stanley Cumberland, MD

So far so good. it's comforting knowing our loved one has it

3 years ago

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Verified Customer

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Ann Connolly Denver City, TX

My mom had a fall and they were there right away. Everything went well.

3 years ago

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Verified Customer

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Darlene Sivak Spring, TX

User friendly, reliable, well made and have had no problems to date.

3 years ago

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Verified Customer

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Sandi Hintz Gresham, OR

Customer service. Always a person there to help with questions or concerns.

3 years ago

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Verified Customer

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Sheila Hoban Brentwood, CA

Fortunately we haven't used it it everyone is very professional

3 years ago

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Verified Customer

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Yvonne Falcon San Antonio, TX

I found this service to offer the best detection at an affordable price

3 years ago

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Verified Customer

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Sara Hire Punta Gorda, FL

Device is easy to wear. Have not had it ongoing enough to really rate.

3 years ago

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Verified Customer

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Lisa Celia Williamsburg, VA

Everything that was promised was accurate. Very easy to do business with

3 years ago

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Verified Customer

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Vincent Lawrence Pompano Beach, FL

It has everything I need and nothing that I don't, very easy to use

3 years ago

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Verified Customer

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James n Nantze Santa Maria, CA

The first unit quit working after 3 day. days. The replacement unit has failed 2 tests. I don't have a lot of confidence in this product.

3 years ago

Reply from MobileHelp

Hi James, We received your review and we apologize for any issues you have experienced with the equipment. We are glad to see that you were able to connect with our Technical Support team. At MobileHelp, your safety is our number one priority, and if you have not yet had a chance to speak with one of our representatives about the failed tests, please do not hesitate to get back in touch with us. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. Thank you for being the most valued part of our MobileHelp family.

May. 27th, 2022

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Verified Customer

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Pam Cubbage Shenandoah, VA

They are quick to respond and seem to care about their customers

3 years ago

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Verified Customer

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Dolly Manuel

tHEY RESPOND QUICKLY WHEN I HAVE ALERTED THEM TO MY SITUATION

3 years ago

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Verified Customer

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William B Cormack San Francisco, CA

They response immediately. They are polite and 100% effective

3 years ago

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Sondra Lynch Volga, SD

To sensitive to movement, bending over, turning over while in bed

3 years ago

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Verified Customer

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Martha J Moore Franklin, TN

Quick responses and followup. Easy to understand instructions

3 years ago

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Verified Customer

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frances meredith Normal, IL

set up was easy i have not had to use it yet for a fall or anything

3 years ago

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Verified Customer

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Theodore Quick Madison, OH

Does exactly what they said without fail. Good response when tested.

3 years ago

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Verified Customer

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Myron B Igtanloc Anchorage, AK

Easy to operate and moniter and include, family and Medical staff and Doctor's.

3 years ago

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Verified Customer

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Bonita Scottsdale, AZ

Excellent customer service Maldonado the lockbox feature is a great asset

3 years ago

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Verified Customer

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Robin Dallas, TX

Product is quite large and very sensitive causing some amount of anxiety and shame when it goes off for slight movement

3 years ago

Reply from MobileHelp

Hi Robin, We received your review and we apologize for any inconvenience you have experienced with the equipment. If you have not yet had a chance to speak with our Technical Support team about these concerns, a representative will be happy to help review the equipment with you and provide any replacements needed. At MobileHelp, your safety is our number one priority. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

May. 21st, 2022

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Verified Customer

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C. Seidel Katy, TX

Reasonable price. No surprises. Good product and customer service.

3 years ago

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Verified Customer

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Katherine Brown Hattiesburg, MS

Answered all questions thoroughly and patiently. Very professional

3 years ago

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Verified Customer

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Angeline Gans Pittsburgh, PA

very helpful when calling for training and installation or startup

3 years ago

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CELESTE CLAVEL Portland, OR

Very responsive. Experience less anxiety about being alone.

3 years ago

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Verified Customer

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Judy Wright Pasadena, MD

The battery lasts well and the response is excellent if needed

3 years ago

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Andrew Collins Joshua, TX

Excellent help and friendly people who work to correct your issues.

3 years ago

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Verified Customer

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Dr John Temple Johnson City, TN

Everything has worked easily and calling their technical help has been easy

3 years ago

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Verified Customer

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Jane Pollard Saint Petersburg, FL

Dependable. Can be hidden in my bra. Voice loud enough to those near to me.

3 years ago

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Verified Customer

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Dennis Shoemaker Pompano Beach, FL

Excellent customer service and knowledgeable sales people. Pricing is great.

3 years ago

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Verified Customer

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M. R. Alexandria, VA

I'm new to the system and each time I call with a ? I'm treated with respect

3 years ago

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gloria Scozzari Santa Maria, CA

Mobile Help has answered questions and settled problems quickly

3 years ago

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Verified Customer

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Les Kinsey Barton, VT

Necklace is too heavy and cumbersome, It goes off even when she is sitting and talking on phone, or sitting in car. Sometimes just when she bends down.

3 years ago

Reply from MobileHelp

Hi Les, We received your review and we apologize for any inconvenience you have experienced with the equipment due to the false alarms. If you have not yet had a chance to speak with our Technical Support team about this issue, a representative will be happy to review the equipment with you and provide any replacements needed. At MobileHelp we pride ourselves in providing a great experience to all our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

May. 6th, 2022

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Verified Customer

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Kerri Matras Cary, IL

Quick response to my mother's call for help. Very helpful customer service!

3 years ago

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Verified Customer

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Sonja Barton Wilmington, NC

Tested it first week I had it! Had to be transported to hospital. It works!

3 years ago

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Verified Customer

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Jo W Buffalo Syracuse, NY

The fob is easy. My contacts with the staff has been very professional.

3 years ago

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Verified Customer

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Randi Acevedo Palm Coast, FL

Their customer service and monitoring is excellent but the fall detection in their micro is terrible.

3 years ago

Reply from MobileHelp

Hi Randi, We received your review and we apologize for any trouble you are experiencing due to the false alarms. We value your feedback, as we are constantly looking for ways to continue providing our customers with the best experience possible. If you have not yet had a chance to speak with our Technical Support team about these concerns, we would be happy to give you a call for further assistance. What would be the best number for us to reach you on? You can also reach Technical Support team directly at 877-827-6207 Option 1. Thank you for being the most valued part of our MobileHelp family.

May. 6th, 2022

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Verified Customer

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Michael St.Germain West Warwick, RI

There's always someone on the other end more than willing to help.

3 years ago

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Verified Customer

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Carolyn clark

Help button was hit accidentally and responds immediately returned

3 years ago

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Linda DeBlase

They have come through in an efficient manner each time they have been needed.

3 years ago

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Verified Customer

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Robert Bro

Very efficient on my false alarms. Haven't taken a flop yet./

3 years ago

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Verified Customer

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Charlotte MacMurray

In the short time I have been using the device It is simple and easy to use.

3 years ago

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Verified Customer

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Celia Stalvey

I have peace of mind knowing my mother can get help when I'm not there!

3 years ago

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jenni bishop

Low battery alert very helpful, immediate communication when button is pressed

3 years ago

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kenneth e turner

during my limited time with mobile help they have shown to be very eficient

3 years ago

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Verified Customer

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George Broyles

haven't received much advice about device. Where to put emergency contact numbers. Always having to be charged.

3 years ago

Reply from MobileHelp

Hi George, We received your review and we apologize if you have some questions or concerns that have not yet been addressed. It seems like you have not yet had a chance to speak with our Customer Service team about this, and we have also had some trouble connecting with you. At MobileHelp we pride ourselves in providing a great experience to all our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you for further assistance with your account? You can also reach us directly by dialing 877-827-6207 Option 3. We look forward to speaking with you soon.

Apr. 15th, 2022

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Verified Customer

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Melinda gensamer

Getting low battery messages hours after removing fromcharger..when device is charging it blinks at times

3 years ago

Reply from MobileHelp

Hi Melinda, We received your review and we apologize for the battery issues you have been experiencing with the equipment. At MobileHelp, your safety is our number one priority, and we would like to get in touch with you for further assistance with resolving this issue. It seems like you have not yet had a chance to speak with our Technical Support team about this concern. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Apr. 16th, 2022