Name: MobileHelp
Rating: 4.6

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Verified Customer

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Joyce Amann Cape Coral, FL

Customer service is always top notch, and the service itself saved my mother.

2 years ago

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Verified Customer

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Carmen Nardozzi Pittston, PA

It worked for when my mom was alone and fell on 6 different occasions in a weeks time!

2 years ago

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Verified Customer

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Isabel Cruz Playa Del Rey, CA

We have sent people to the moon. Why can't a smaller, lighter, cuter device be produced? Times are changing, the female consumer is looking for something smarter.

2 years ago

Reply from MobileHelp

Hi Isabel, We received your review and we are sorry to hear that you are not happy with the equipment you received. It seems like you have not yet had a chance to speak with our Technical Support team about this concern. We do offer different systems, and we would be happy to contact you for assistance with finding one that would better suit your lifestyle. At MobileHelp we pride ourselves in providing a great experience to all our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach Technical Support directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Sep. 30th, 2022

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Verified Customer

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Marcia Fairfax Miami, FL

Even with false alarms, the representatives are professional and understanding

2 years ago

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Verified Customer

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james Dittenhauser Depew, NY

Treated very professionally and delivered promptly as promised.System working.

2 years ago

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Verified Customer

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Ron Portland, TX

Their fall detection is very sensitive which is a very good thing

2 years ago

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Verified Customer

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Barbara M Lee

They respond to my accidental calls. It helps me to stay safe.

2 years ago

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Verified Customer

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Robert L Summers Orrstown, PA

Battery does not hold charge! Most I can get is 5.5 to 7.0 Hours. Either the charger oR the neck device is faulty. Not worth the cost of $504.00. Very dissatisfied.

2 years ago

Reply from MobileHelp

Hi Robert, We have received your review; we are happy to see that you have been staying safe. But we certainly apologize for any inconvenience the incident has caused you. We are also glad to see that you have already spoken with our Technical Support team for a replacement unit and offered best practices to charge the device. Please let us know if you have any additional questions or concerns we can assist with, or if there is anything we can do to earn a higher score. You can also reach us directly by dialing 877-827-6207 Option 1 for Technical Support. Thank you for being the most valued part of our MobileHelp family.

Sep. 15th, 2022

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Verified Customer

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George Cole Carthage, NC

Convenience and portable. Choice of pendant or wrist band. band

2 years ago

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Verified Customer

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Terry Tidwell Visalia, CA

Haven't had any contact one way or the other yet. Monitor went off once and never received a call from Mobile Help.

2 years ago

Reply from MobileHelp

Hi Terry, We received your review and we apologize for the issues you are experiencing with the equipment. At MobileHelp your safety is our number one priority, and our Technical Support team will be happy to help resolve this issue. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Sep. 9th, 2022

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Verified Customer

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Margaret Walker Camas, WA

The device is very sensitive. I keep giving false alerts. It is easy to cancel, however.

2 years ago

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Verified Customer

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Julianne Powers Tampa, FL

From phone call to set up mobile help worked professionally and efficently

2 years ago

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Verified Customer

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Delores J. Petersen Grundy Center, IA

I've only been with MobileHelp a month, but so far it's been very easy to use.

2 years ago

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Verified Customer

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Stanley J Cranford Concord, NC

I experienced professional, courteous help while ordering for use by Father

2 years ago

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Verified Customer

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Dorothy White Panama City Beach, FL

I have called customer service with a question and they provided the answer.

2 years ago

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Verified Customer

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Lori Miller Greencastle, IN

very helpful in getting started, responded quickly to a false alarm

2 years ago

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Verified Customer

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Sharon Elaine Springer Palm Harbor, FL

If I accidently bump it to something it responds immediately I feel safe

2 years ago

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Verified Customer

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Claire Perry Shelton, CT

The device is easy to use. The customer representatives have been very helpful.

2 years ago

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Verified Customer

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Ed Canandaigua, NY

Price, responsiveness, confidence, dignified customer service and advertising

2 years ago

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Verified Customer

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Ruth Burrup Inkom, ID

The customer service representative was very helpful in setting up my device

2 years ago

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Verified Customer

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Lee Utke Douglas, MI

My mom has found the pendant to be heavy, it hangs to far down down her neck and is sometimes too sensitive

2 years ago

Reply from MobileHelp

Hi Lee, We received your review and we are sorry to hear that you are not happy with the equipment you received. It seems like you have not yet had a chance to speak with our Technical Support team about this concern. We do offer different systems, and we would be happy to contact you for assistance with finding one that would better suit your lifestyle. At MobileHelp we pride ourselves in providing a great experience to all our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach Technical Support directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Sep. 3rd, 2022

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Verified Customer

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Mary Diane Lynch Cornwall-On-Hudson, NY

Response to an alert was very timely. Reps were very courteous and caring.

2 years ago

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Verified Customer

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Holcombe Lady Lake, FL

Too complicated and lock box doesn't work and I have not used at all for my husband. I wasted over $400.

2 years ago

Reply from MobileHelp

Hi Holcombe, We received your review and we apologize for the issues you are experiencing with the equipment. If you have not yet had a chance to speak with our Technical Support team, a representative will be happy to help resolve this issue and provide you with any equipment replacements needed. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Aug. 18th, 2022

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Verified Customer

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Barbara Jones Saint Louis, MO

Were initially satisfied, but when first actual emergency occurred, the wrong contact number was called.

2 years ago

Reply from MobileHelp

Hi Barbara, Thank you for your review. We appreciate you taking the time to share your experience for others to benefit. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers. Our Customer Service team is always happy to help with any questions or concerns you may have. You can reach us by dialing 877-827-6207 Option 3. Thank you for being the most valued part of our MobileHelp family

Aug. 18th, 2022

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Verified Customer

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Gordon Kitsuwa Honolulu, HI

There's a backup for me when I'm in the shower and when I'm outside.

2 years ago

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Verified Customer

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Mary Small Bangor, ME

Instructions are clear- have made 2 mistakes and no problem arose. too soon to really rate yet

2 years ago

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Verified Customer

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David White Palos Hills, IL

My mom needed an ambulance and Mobile Help called us on the base station

2 years ago

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Verified Customer

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Lisa Silvis Jackson, MI

They were really fast calling me when I accidentally pushed the button.

2 years ago

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Verified Customer

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Carole Foos Roseville, CA

I set of my alarm 3 times and Mobile Help responded immediately.

2 years ago

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Verified Customer

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Louis Heidel Fort Lauderdale, FL

My spouse says alert around neck is cumbersome since his hearing aid device is also around his neck.

2 years ago

Reply from MobileHelp

Hi Louis Heidel, We received your review and we are sorry to hear that you are not happy with the equipment you received. It seems like you have not yet had a chance to speak with our Technical Support team about this concern. We do offer different systems, and we would be happy to contact you for assistance with finding one that would better suit your lifestyle. At MobileHelp we pride ourselves in providing a great experience to all our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach Technical Support directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon

Jul. 14th, 2022

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Verified Customer

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Fae Dixon Middletown, DE

Everyone I have dealt with has been knowledgeable and very helpful.

2 years ago

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Verified Customer

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Bernice Montano Superior, AZ

Battery was low and didn't realize, neighbors came by to remind

2 years ago

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Verified Customer

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Ernest Doeden Cedar Falls, IA

Easy to operate Lady explained it well. Good value for the dollar

2 years ago

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don't ask again Cary, NC

Initially did not work. Many calls to tech support who promised to call back when not so busy. Didn't happen.

2 years ago

Reply from MobileHelp

Hello, We received your review and we are sorry to hear that you did not receive your scheduled call back. We will be will be more than happy to have a representative give you a call back to further assist with your account. At MobileHelp we pride ourselves in providing a great experience to all our customers, and we apologize if you received anything less. What would be the best number for us to reach you on? You can also reach Technical Support directly by dialing 877-827-6207 Option 1. Thank you for being the most valued part of our MobileHelp family.

Jul. 8th, 2022

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Verified Customer

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Mary Boldischar Minneapolis, MN

It's too loud. It goes off too easily. I'm not sure whether it's right for me. If it needs to be plugged in, it starts yelling.

2 years ago

Reply from MobileHelp

Hi Mary, We received your review and we apologize for any inconvenience you are experiencing due to the false alarms. It seems like you have not yet had a chance to speak with our Technical Support team about this issue. At MobileHelp we pride ourselves in providing a great experience to all our customers, and our Technical Support team is always happy to help with any questions or concerns you may have about the equipment. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Jul. 8th, 2022

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Verified Customer

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Carol Shedd New Port Richey, FL

my mom hit the call button in error and immediately got a response.

2 years ago

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Verified Customer

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Shirley McHenry Little Rock, AR

I press the button by mistake one day and they called right away.

2 years ago

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Verified Customer

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Sharon Swort Stockton, CA

Seems to work well button is easy to call for help. Call answered quickly.

2 years ago

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Verified Customer

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James Walcott Steamboat Springs, CO

weekly testing adds confidence. make it easy to get direction of use works in IL and CO

2 years ago

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Terrill Davis Lincoln Park, MI

Very helpful in customer satisfaction in making sure that everything was set up correctly

2 years ago

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Verified Customer

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Joann Walker Marinette, WI

quick response good customer service ...good information on product

2 years ago

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Jeanette Hickman Saint Albans, WV

Techs were very helpful and thankfully, have not, as yet, a need for help!

2 years ago

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Audrey Ogletree Griffin, GA

The service so far has been Great -- Fast, Friendly & Efficient !! Thanks !!

2 years ago

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Janet Buff Phoenix, AZ

Always polite to my mother. They take there time when talking to her.

2 years ago

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Shirley Robinson Fort Wayne, IN

If emergency they are right there for you and contact emergency and you

2 years ago

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Lee Erickson Springfield, OR

Company offers excellent Customer Service and quality product and program.

2 years ago

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c martell Hermitage, PA

overall good but took some extra phone calls and requests to get completely set up.

2 years ago

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Verified Customer

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Julie Alsip Dubuque, IA

They consistently do not follow instructions on who to call with an emergency. There can only be one number on the primary contact.

2 years ago

Reply from MobileHelp

Hi Julie, We received your review and we apologize for any inconvenience you are experiencing. Our emergency contact lists does allow you to add up to four phone numbers per contact. If you have not yet had a chance to speak with our Customer Service team about this concern, a representative will be happy to help update your emergency profile information according to your preferences. At MobileHelp we pride ourselves in providing a great experience to all our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 3. We look forward to speaking with you soon.

Jun. 25th, 2022

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Verified Customer

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Linda Rottier Alto, MI

We have great service and experience so far. We have only had for a short time.

2 years ago

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Verified Customer

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Joe K North Tonawanda, NY

They answered all our questions. Were easy to deal with over the phone.

2 years ago