Name: MobileHelp
Rating: 4.6

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Verified Customer

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Jan Midbo Westtown, NY

Ease of set up and expert technologists are easily available by phone.

3 years ago

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Verified Customer

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Bonita J Miller Camarillo, CA

Have not actually had to use them but very helpful when I accidently called.

3 years ago

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Verified Customer

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Florence King Shrewsbury, PA

Easy to order response staff we have not had to use this yet but have piece of mind with it

3 years ago

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Verified Customer

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William Albert Trewyn Mount Juliet, TN

very satisfied with service, and thankful for the 24/7 monitoring.

3 years ago

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Verified Customer

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Richard Harrod/ OV Harrod Brownsboro, TX

Easy to use,give Pease of mind to me & my father if I'm not indoors with him

3 years ago

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Verified Customer

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Nancy Hussar Johnson City, NY

Good experience with salesman and with op;erators when call alert pushed by accident

3 years ago

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Verified Customer

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Sherrin Meaux Kenner, LA

easy to set up and work well with elderly (my mom) getting used to wearing device

3 years ago

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Verified Customer

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Helen L Smith Austin, TX

Friendly, knowledgeable, confident employees who answered our questions.

3 years ago

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Verified Customer

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Peggy Park Ridge, IL

They were very helpful when I was trying to choose a system.

3 years ago

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Verified Customer

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Beverly Donaldson Duluth, MN

Inconsistent communication. We were given incorrect information about access to change service address, phone numbers to learn how to

3 years ago

Reply from MobileHelp

Hi Beverly, We received your review and we are sorry to hear that you have received some incorrect information. At MobileHelp we pride ourselves in providing a great experience to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on to help resolve these issues? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon, thank you for being the most valued part of our MobileHelp family.

Oct. 28th, 2022

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Verified Customer

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Rose Pecaro Phoenix, AZ

It gives me complete protection in my home and outside my home.

3 years ago

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Verified Customer

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Stephen Berto Miccosukee Cpo, FL

Seems to have all the functions I need for home and when I go out

3 years ago

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Verified Customer

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Julie Zobel Harbor Springs, MI

Excellent and fast service= very friendly and helpful staff.

3 years ago

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Verified Customer

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Betty Thompson Groveton, TX

Operator during check calls is very nice. Getting started was easy.

3 years ago

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Verified Customer

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Francis Larocca Chicago, IL

Fast response time. I trust their service if I were to have an emergency.

3 years ago

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Evelyn Hinsdale, NH

They have been so helpful even with my calling them a few times with questions

3 years ago

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John Ferranti Chesterfield, VA

Professional and complete response to my questions and concerns.

3 years ago

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Verified Customer

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Nancy Thomas Waukegan, IL

Prompt good service for health alerts with securing one's life

3 years ago

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Verified Customer

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Clara Allevato Warren, MI

The equipment came the next day and was easy to install. I feel secure in my home now.

3 years ago

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Verified Customer

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Jeannette Rose Claremore, OK

Have accidentally bumped one of them and they acknowledge quickly.

3 years ago

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Verified Customer

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Kirk Thomas Post Falls, ID

Very easy to get started with, they were very helpful, so far so good

3 years ago

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Arlene Field Olympia, WA

Are very helpful and always get right back to me when they say they will

3 years ago

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Verified Customer

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Charleen Hidde Waupun, WI

Always reply if my mom pushes her button even she doesn't them

3 years ago

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Verified Customer

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Nancy Darish Medford, MA

Constant false alarms with the fall detection device. And the mobile speaker does not hold its charge.

3 years ago

Reply from MobileHelp

Hi Nancy, We received your review and we apologize for the issues you are experiencing due to the false alarms and battery life. Our Technical Support team will be happy to help resolve these issues and provide you with any equipment replacements needed. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Oct. 7th, 2022

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Verified Customer

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Tomacine Gonzales Kerrville, TX

I haven't needed to use the service but to know they are there is extremely reasuring.

3 years ago

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Verified Customer

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Devonah Clay Lima, OH

Any contact with your company has been easy and very helpful.

3 years ago

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Verified Customer

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Wendy Fillmore Coventry, CT

friendly, fast delivery and the equipment/service actually works

3 years ago

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Verified Customer

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Barbara LaBauve Iowa, LA

Every person I spoke with was very nice and explained everything to me.

3 years ago

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Verified Customer

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Leslie K Emerick Olympia, WA

They were responsive and delivered the equipment in a timely manner.

3 years ago

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Verified Customer

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Nelson Griffith Lagrange, GA

Good device. Simple for Mother to use. Lots of mobility. Quick response.

3 years ago

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Stephen Adams Auburn, AL

sign up was easy. Delivery of equipment and startup of the service was fast.

3 years ago

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Verified Customer

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Ella Redd Billings, MT

Response is fantastic. Pushed button by accident, and a response was immediate

3 years ago

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Verified Customer

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Dona Becker Powell, WY

I like the small base. The service was easy to start and easy to set up.

3 years ago

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Verified Customer

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Elize E Schiff Melbourne, FL

Because everything goes well and I have no problems contacting Mobilehelp

3 years ago

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Tina Grothe Shawnee, OK

Even when my devise is acting up they are polite and profesdional

3 years ago

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Verified Customer

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Theresa Bennett Buford, GA

Was very helpful in setting it up and explanning how it works

3 years ago

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Verified Customer

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Jim P. Lemont, IL

88 yo mother can use it with ease. Easily cancelling false fall detection.

3 years ago

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Verified Customer

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Christie Gaydos Portland, ME

They were great explaining what they offered, no pressure to purchase anything.

3 years ago

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Verified Customer

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Jorge Briones Morgan Hill, CA

Honest, responsive, professional and delivered on all promised.

3 years ago

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Verified Customer

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Joyce Amann Cape Coral, FL

Customer service is always top notch, and the service itself saved my mother.

3 years ago

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Verified Customer

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Carmen Nardozzi Pittston, PA

It worked for when my mom was alone and fell on 6 different occasions in a weeks time!

3 years ago

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Verified Customer

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Isabel Cruz Playa Del Rey, CA

We have sent people to the moon. Why can't a smaller, lighter, cuter device be produced? Times are changing, the female consumer is looking for something smarter.

3 years ago

Reply from MobileHelp

Hi Isabel, We received your review and we are sorry to hear that you are not happy with the equipment you received. It seems like you have not yet had a chance to speak with our Technical Support team about this concern. We do offer different systems, and we would be happy to contact you for assistance with finding one that would better suit your lifestyle. At MobileHelp we pride ourselves in providing a great experience to all our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach Technical Support directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Sep. 30th, 2022

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Verified Customer

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Marcia Fairfax Miami, FL

Even with false alarms, the representatives are professional and understanding

3 years ago

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james Dittenhauser Depew, NY

Treated very professionally and delivered promptly as promised.System working.

3 years ago

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Ron Portland, TX

Their fall detection is very sensitive which is a very good thing

3 years ago

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Verified Customer

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Barbara M Lee

They respond to my accidental calls. It helps me to stay safe.

3 years ago

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Robert L Summers Orrstown, PA

Battery does not hold charge! Most I can get is 5.5 to 7.0 Hours. Either the charger oR the neck device is faulty. Not worth the cost of $504.00. Very dissatisfied.

3 years ago

Reply from MobileHelp

Hi Robert, We have received your review; we are happy to see that you have been staying safe. But we certainly apologize for any inconvenience the incident has caused you. We are also glad to see that you have already spoken with our Technical Support team for a replacement unit and offered best practices to charge the device. Please let us know if you have any additional questions or concerns we can assist with, or if there is anything we can do to earn a higher score. You can also reach us directly by dialing 877-827-6207 Option 1 for Technical Support. Thank you for being the most valued part of our MobileHelp family.

Sep. 15th, 2022

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Verified Customer

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George Cole Carthage, NC

Convenience and portable. Choice of pendant or wrist band. band

3 years ago

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Terry Tidwell Visalia, CA

Haven't had any contact one way or the other yet. Monitor went off once and never received a call from Mobile Help.

3 years ago

Reply from MobileHelp

Hi Terry, We received your review and we apologize for the issues you are experiencing with the equipment. At MobileHelp your safety is our number one priority, and our Technical Support team will be happy to help resolve this issue. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Sep. 9th, 2022

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Verified Customer

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Margaret Walker Camas, WA

The device is very sensitive. I keep giving false alerts. It is easy to cancel, however.

3 years ago