Name: MobileHelp
Rating: 4.6

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Verified Customer

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Nina Commack, NY

Easy to understand directions, great Customer Service.

11 months ago

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Richard

Very efficient . Like being able to stop an alert if button is activated accidentally.

7 months ago

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Joe Blakely

My Dad has had a few unintended alerts. The Mobilehelp responders have been super helpful.

8 months ago

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Verified Customer

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Judith

very sensitive rolled over in bed and heard a voice asking if I fell

8 months ago

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Verified Customer

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Deborah Shepherdsville, KY

I like it very sensitive goes off with slightest movement still satisfied

8 months ago

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Verified Customer

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Jarah Macclenny, FL

The customer service is great. I love the products and the system overall.

1 year ago

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Verified Customer

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Sean Oklahoma City, OK

Works well, detects falls. Only issue that I have is that the battery only last for 2 days.

1 year ago

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Verified Customer

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Barb Harris

Delivery was fast, set up was easy, system has worked well so far.

1 year ago

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Verified Customer

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Scott M Jasper, GA

Customer service was fantastic. No hard sell, just the facts.

1 year ago

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Verified Customer

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Carol Slatington, PA

Great device that has been used for emergency situations. Good response

1 year ago

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Verified Customer

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Sharon Langdon Malone, NY

Drop feature is very touchy. Training over phone was very good.

1 year ago

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Verified Customer

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David Reynolds Humble, TX

Their response was very good and customer service is quite good.

1 year ago Edited October 25, 2023

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Verified Customer

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Sari Nims Laguna Woods, CA

This device and service are very efficient. One more thank you to AI!!

1 year ago

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Verified Customer

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Diane

Ease of understanding system was paramount. The reassurance of the trial period too

1 year ago

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Verified Customer

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Susan Sysler Brooklyn, NY

Excellent service quick and efficient even when a false alarm

1 year ago

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Verified Customer

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jerry ruediger Cleveland, OH

Excellent response great customer service easy to test and use.

1 year ago

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Verified Customer

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Randy Cabot, AR

I like the service and the people are responsive and friendly

1 year ago

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Verified Customer

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Jean Bellevue, WA

Very responsive when my mom fell yesterday and help was activated immediately.

1 year ago

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Verified Customer

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Liane New Cumberland, PA

Everything from the initial contact to receiving my equipment went smoothly.

1 year ago

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Verified Customer

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Susan Powers Rochester, NH

I spoke with Patrick who was very informative. He answered all my questions.

1 year ago

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Verified Customer

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Shirley Deptford, NJ

It is very sensitive to my movements. I like the GPS ability

1 year ago

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Verified Customer

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Joan Baton Rouge, LA

It needs to be charged overnight. So nighttime trips to the bathroom are NOT protected. The necklace is itchy.

1 year ago

Reply from MobileHelp

Hi Joan, We received your review and we apologize for the issues you are experiencing with the charging time. If you have not yet had a chance to speak with our Technical Support team, a representative will be happy to help resolve this issue and provide you with equipment options that may better suite your need. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Jun. 21st, 2023

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Verified Customer

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Mayte Madruga Boynton Beach, FL

I like the security that if something happens to me they reach out immediately.

1 year ago

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Verified Customer

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Valerie The Villages, FL

Excellent product and service..very happy and peace of mind.

1 year ago

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Verified Customer

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lorenzo mcmillian Rochester, NY

The staff is friendly. They pride in making sure you are safe.

1 year ago Edited June 28, 2023

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Verified Customer

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Phyllis Mount Brunswick, OH

Easy to set up and use. Great help when accidentally hit button.

1 year ago Edited June 28, 2023

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Verified Customer

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Thomas Moses Lake, WA

Early evening fall and no calls to contact list. On a hardwood floor for an hour before the EMTs arrived.

1 year ago

Reply from MobileHelp

Hi Thomas, We received your review, and we are sorry to hear about this incident. We hope you were still able to get the help needed at that time, and we apologize for any issues with the equipment. We would like to have our Technical Support team give you a call for further assistance. What would be the best number for us to reach you on? At MobileHelp, your safety is our number one priority. Please do not hesitate to give us a call. You can reach us directly at 877-827-6207 Option 1. We look forward to speaking with you soon

Jun. 19th, 2023

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Verified Customer

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Beverly Clarksville, TN

Dependability. Feeling of security. GREAT Tech and Customer Service.

1 year ago Edited January 10, 2024

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Verified Customer

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Rick Denver, CO

I like everything about the system. So far so good. Response time is very good.

1 year ago

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Verified Customer

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Debbie Athens, AL

Very Dependable! Reasonably priced and always available when needing help!

1 year ago

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Verified Customer

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Jan Carter Olathe, KS

It is sensitive regarding pssible falls, but easy to turn off if I didn;t fall.

1 year ago

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Verified Customer

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Hendrika Waterbury, CT

The fall detection is a nuisance. It kicks off at the slightest movement. I would like to discontinue fall detection

1 year ago

Reply from MobileHelp

Hi Hendrika, We received your review and we apologize for the issues you are experiencing due to the false alarms. If you have not yet had a chance to speak with our Technical Support team, a representative will be happy to help resolve this issue and either provide you with a replacement, or remove the fall detection feature. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

May. 31st, 2023

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Verified Customer

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Dawn Sadowske IL

Once I got it working it was fine. I liked how it gave me piece of mind.

1 year ago

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Verified Customer

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Judy Franklin, IN

A bit difficult to set up, but not too bad. One accidental call easily handled.

1 year ago

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Verified Customer

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Jean Ft. Pierce, FL

JUST USING A PENDANT ALWAYS AVAILABLE TO ANSWER MY QUESTIONS

1 year ago

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Verified Customer

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Virginia Savannah, GA

I pushed the button by accident and immediately they responded

1 year ago

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Verified Customer

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Lloyd Plainfield, IL

Very pleased with sales person and the equipment. Especially pleased with the price.

1 year ago

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Verified Customer

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Judith Springfield, MO

Test failed on three occasions which did not make us feel very comfortable. The tech was very helpful in assisting us

1 year ago

Reply from MobileHelp

Hi Judith, We have received your review; we are happy to see that you have been staying safe. But we certainly apologize for any inconvenience the incident has caused you. We are also glad to see that you have already spoken with our Technical Support team for best practices and ways to test the equipment. We would be happy to discuss alternative systems that may better suit your needs. Please let us know if you have any additional questions or concerns we can assist with, or if there is anything we can do to earn a higher score. You can also reach us directly by dialing 877-827-6207 Option 1 for Technical Support. Thank you for being the most valued part of our MobileHelp family

May. 18th, 2023

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Verified Customer

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Thomas Schneider Dixon, CA

Very easily set off so be careful with tighter fitting clothing

1 year ago

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Verified Customer

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Paulette Edwardsville, IL

Ease of use, great customer service, & peace of mind for family care givers

1 year ago

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Verified Customer

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Paul Kuhlman Petersburg, NE

Helpful, was very thorough at explaining everything, and a good price

1 year ago

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Verified Customer

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Ronald C Strandberg Glenview, IL

Had fast response to problem I had. Courteous and knowledgeable.

1 year ago

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Verified Customer

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Marlene Guay Dover, NH

Have not had to use, but it is a comfort to know its there if I need help

1 year ago

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Verified Customer

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Amy Cockeysville, MD

Very easy to set up and enroll. I like the small micro device.

1 year ago

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Verified Customer

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Larry Dunst Woodstock, GA

Fast responses to test contacts. Have not had an actual need at this point.

1 year ago

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Verified Customer

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Gloria Holt East Orange, NJ

Quick response to falls, easy to set up.Customer service was good. Like the price.

1 year ago

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Verified Customer

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Debb Walker Mobile, AL

Excellent for individuals that have a tendency to fall and are independent.

1 year ago

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Verified Customer

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Tony Chamblin Georgetown, KY

Everything as promised. They are good at checking in reguarly.

1 year ago

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Verified Customer

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Patricia A Wilkerson Harold, FL

The system, the wrist ban, and the neck pendent all work well for me.

1 year ago

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Verified Customer

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Susan Phillips Marietta, TX

I feel very good. Knowing my mom is safe at all times. She loves the watch.

1 year ago