Name: MobileHelp
Rating: 4.6

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Verified Customer

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Wayne Hancey Hyde Park, UT

I had another brand previously. It was a landline unit only...

2 years ago

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Verified Customer

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Connie Douglasville, GA

It meets all the concerns and needs for my 96 year old Mother

2 years ago

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Verified Customer

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Chris Poleski Buford, GA

Simplicity on use. Having peace of mind that help is a button away

2 years ago

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Verified Customer

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Judy Jenkins Kilgore Palm Coast, FL

It really works! Makes me feel secure now that I live alone.

2 years ago

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Verified Customer

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stefanie jonrowe Oakland, CA

easy to reach, always kind, takes time to make sure that question is answered.

2 years ago

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Verified Customer

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Joe Farmer Athens, GA

Great customer service and all of my orders were delivered in a timely fashion.

2 years ago

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Verified Customer

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Shirley Graves Conroe, TX

Prompt response snd knowledgeable about the use of the system and it's services

2 years ago

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Verified Customer

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Patricia Mills Fort Pierce, FL

Battery only lasts 30-34 hours. Customer service advised leaving on charger for 4 full hours. This doesn't help.

2 years ago

Reply from MobileHelp

Hi Patricia, We received your review and we apologize for the issues you are experiencing with the battery life. Our Technical Support team will be happy to help resolve this issue and provide you with any equipment replacements needed. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Nov. 28th, 2022

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Verified Customer

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Evelyn Linton Moss Point, MS

Low price, staff so patient in answering all questions Was easy to use

2 years ago

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Verified Customer

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Maria Dillingham Paramus, NJ

they have always been very responsive and know their product really well

2 years ago

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Verified Customer

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Beth Ellen Moore Newnan, GA

Very responsive, user-friendly equipment, great customer service

2 years ago

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Verified Customer

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Jan Midbo Westtown, NY

Ease of set up and expert technologists are easily available by phone.

2 years ago

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Verified Customer

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Bonita J Miller Camarillo, CA

Have not actually had to use them but very helpful when I accidently called.

2 years ago

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Verified Customer

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Florence King Shrewsbury, PA

Easy to order response staff we have not had to use this yet but have piece of mind with it

2 years ago

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Verified Customer

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William Albert Trewyn Mount Juliet, TN

very satisfied with service, and thankful for the 24/7 monitoring.

2 years ago

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Verified Customer

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Richard Harrod/ OV Harrod Brownsboro, TX

Easy to use,give Pease of mind to me & my father if I'm not indoors with him

2 years ago

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Verified Customer

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Nancy Hussar Johnson City, NY

Good experience with salesman and with op;erators when call alert pushed by accident

2 years ago

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Verified Customer

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Sherrin Meaux Kenner, LA

easy to set up and work well with elderly (my mom) getting used to wearing device

2 years ago

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Verified Customer

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Helen L Smith Austin, TX

Friendly, knowledgeable, confident employees who answered our questions.

2 years ago

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Verified Customer

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Peggy Park Ridge, IL

They were very helpful when I was trying to choose a system.

2 years ago

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Verified Customer

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Beverly Donaldson Duluth, MN

Inconsistent communication. We were given incorrect information about access to change service address, phone numbers to learn how to

2 years ago

Reply from MobileHelp

Hi Beverly, We received your review and we are sorry to hear that you have received some incorrect information. At MobileHelp we pride ourselves in providing a great experience to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on to help resolve these issues? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon, thank you for being the most valued part of our MobileHelp family.

Oct. 28th, 2022

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Verified Customer

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Rose Pecaro Phoenix, AZ

It gives me complete protection in my home and outside my home.

2 years ago

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Verified Customer

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Stephen Berto Miccosukee Cpo, FL

Seems to have all the functions I need for home and when I go out

2 years ago

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Verified Customer

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Julie Zobel Harbor Springs, MI

Excellent and fast service= very friendly and helpful staff.

2 years ago

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Verified Customer

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Betty Thompson Groveton, TX

Operator during check calls is very nice. Getting started was easy.

2 years ago

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Verified Customer

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Francis Larocca Chicago, IL

Fast response time. I trust their service if I were to have an emergency.

2 years ago

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Verified Customer

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Evelyn Hinsdale, NH

They have been so helpful even with my calling them a few times with questions

2 years ago

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Verified Customer

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John Ferranti Chesterfield, VA

Professional and complete response to my questions and concerns.

2 years ago

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Verified Customer

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Nancy Thomas Waukegan, IL

Prompt good service for health alerts with securing one's life

2 years ago

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Verified Customer

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Clara Allevato Warren, MI

The equipment came the next day and was easy to install. I feel secure in my home now.

2 years ago

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Jeannette Rose Claremore, OK

Have accidentally bumped one of them and they acknowledge quickly.

2 years ago

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Kirk Thomas Post Falls, ID

Very easy to get started with, they were very helpful, so far so good

2 years ago

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Arlene Field Olympia, WA

Are very helpful and always get right back to me when they say they will

2 years ago

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Charleen Hidde Waupun, WI

Always reply if my mom pushes her button even she doesn't them

2 years ago

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Verified Customer

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Nancy Darish Medford, MA

Constant false alarms with the fall detection device. And the mobile speaker does not hold its charge.

2 years ago

Reply from MobileHelp

Hi Nancy, We received your review and we apologize for the issues you are experiencing due to the false alarms and battery life. Our Technical Support team will be happy to help resolve these issues and provide you with any equipment replacements needed. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Oct. 7th, 2022

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Verified Customer

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Tomacine Gonzales Kerrville, TX

I haven't needed to use the service but to know they are there is extremely reasuring.

2 years ago

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Verified Customer

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Devonah Clay Lima, OH

Any contact with your company has been easy and very helpful.

2 years ago

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Verified Customer

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Wendy Fillmore Coventry, CT

friendly, fast delivery and the equipment/service actually works

2 years ago

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Verified Customer

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Barbara LaBauve Iowa, LA

Every person I spoke with was very nice and explained everything to me.

2 years ago

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Verified Customer

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Leslie K Emerick Olympia, WA

They were responsive and delivered the equipment in a timely manner.

2 years ago

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Verified Customer

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Nelson Griffith Lagrange, GA

Good device. Simple for Mother to use. Lots of mobility. Quick response.

2 years ago

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Stephen Adams Auburn, AL

sign up was easy. Delivery of equipment and startup of the service was fast.

2 years ago

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Verified Customer

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Ella Redd Billings, MT

Response is fantastic. Pushed button by accident, and a response was immediate

2 years ago

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Verified Customer

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Dona Becker Powell, WY

I like the small base. The service was easy to start and easy to set up.

2 years ago

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Verified Customer

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Elize E Schiff Melbourne, FL

Because everything goes well and I have no problems contacting Mobilehelp

2 years ago

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Tina Grothe Shawnee, OK

Even when my devise is acting up they are polite and profesdional

2 years ago

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Verified Customer

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Theresa Bennett Buford, GA

Was very helpful in setting it up and explanning how it works

2 years ago

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Jim P. Lemont, IL

88 yo mother can use it with ease. Easily cancelling false fall detection.

2 years ago

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Christie Gaydos Portland, ME

They were great explaining what they offered, no pressure to purchase anything.

2 years ago

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Verified Customer

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Jorge Briones Morgan Hill, CA

Honest, responsive, professional and delivered on all promised.

2 years ago