Name: MobileHelp
Rating: 4.6

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Verified Customer

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Trish Kowalski Forsyth, MO

wonderful, helpful people. easy set up, and very sensitive call button

3 years ago

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Verified Customer

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Kathryn Stover Omaha, NE

Best use of fee. Customer and Technical services are very good.

3 years ago

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Eugenia Hamilton Lincoln, CA

Answer phones immediately. Professional yet friendly. Knowledgeable

3 years ago

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Harry A Rowe Cornelia, GA

They respond to you. The equipment works like it is suppose too.

3 years ago

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Kathy Kresse Midlothian, TX

Mom fell a few days ago and there was no response until she pushed her button. This concerned me.

3 years ago

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Verified Customer

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Charlie Clark Easley, SC

Responded promptly and courteously to a couple of false alarms

3 years ago

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Verified Customer

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DEBRA L EDMONDS New Waterford, OH

The ease of setup and the support staff on the phone are very very helpful.

3 years ago

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Verified Customer

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Maryann Halecki Akron, NY

Works very well response is emedit willing to help when asked

3 years ago

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TIMOTHY J PETTINGER Fargo, ND

Great service during the sale and when my parents needed them..

3 years ago

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Verified Customer

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Katherine Olsen Beaver, OR

Response time and contact of emergency persons or services is immediate.

3 years ago

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Richard Brewster Albany, NY

I feel safer and more secure knowing emergency setbi Rd are just a click away

3 years ago

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Verified Customer

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Karen Martin Christiansburg, VA

I don't need a landline and the device has automatic fall alert.

3 years ago

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Beth Naff Baltimore, MD

Everyone is great. They come on the speaker quickly to check on my father

3 years ago

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Verified Customer

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Bob Venezia North Palm Beach, FL

I incorrectly tested the device. I was then politely help with te correct procedure.

3 years ago

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Verified Customer

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Sandy Cavendish Bradenton, FL

Peace of mind and always great to talk with customer service

3 years ago

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C Ryan Albuquerque, NM

The customer service reps I spoke with were friendly and knowledgeable.

3 years ago

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Verified Customer

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Don Mackenzie Long Beach, NY

Great customer service. The sales rep explained everything.

3 years ago

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Gail Wakulla Springs, FL

It's comforting to know that this product can quickly summon help if needed.

3 years ago

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Richard Smith Payette, ID

They work as advertised and seem to be well made components.

3 years ago

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Verified Customer

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Frank Crawford Greenwood, IN

Customer service in responding timely is poor! Plus you keep contacting me with sales pitches when I'm already a customer

3 years ago

Reply from MobileHelp

Hi Frank, We have received your review and we apologize for the longer than normal wait times you have experienced. At MobileHelp we pride ourselves in providing a great experience to our customers, and we would like to make sure you receive nothing less. What would be the best number for us to reach you on for further assistance with your inquiry? Our Customer Service team can also be reached directly by at 877-827-6207 Option 3. We look forward to speaking with you soon to assist with any unresolved issues.

Feb. 2nd, 2022

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Verified Customer

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Judith Portsmouth, RI

It has been a good experience. Little more than I hoped to pay. Easy to use. It is light.

3 years ago

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Verified Customer

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Jonetta M Hoffman Portland, OR

They make sure everything is easy to do and ready for sevicr

3 years ago

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John Bardstown, KY

Quick response time, seems to work very well. Just what we needed.

3 years ago

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Verified Customer

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Karen Allard Sault Sainte Marie, MI

I haven't had it very long and have not had to use it but it is lightweight and convenient.

3 years ago

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Verified Customer

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Karen Noble Pittsfield, ME

The device is working great for my my and mother-in-law. Price is very competitive

3 years ago

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Verified Customer

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Kate Mitchell Weymouth, MA

Because their always there even when I hit the button bymistake

3 years ago

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T Dodge Smethport, PA

My Mom accidentally bumped her pendant and they called me quickly.

3 years ago

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Verified Customer

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Marsha Leizer Charleston, IL

Because when my MobileHelp goes off they answer it right away.

3 years ago

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Verified Customer

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Roger Peters Sioux Falls, SD

Works great and everyone I have talked to has been very helpful!

3 years ago

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Verified Customer

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Tracy Ann Vancouver, WA

Great service, immediate response when button was accidently pushed.

3 years ago

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Zelda schule Elk Grove, CA

The employees are knowledgeable and answer all my questions

3 years ago

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Jon Luther Ethel, WV

Everyone that we have had contact with was very professional and very helpful, very satisfied!

3 years ago

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Bud Bilyeu Springfield, IL

Inexpensive works great I feel a lot better knowing my Mom has this

3 years ago

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Verified Customer

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Jeff Litzenberg Troutdale, OR

So far it is OK, the kit took 3 weeks to arrive and we paid for 3 weeks that we didn't have the device/kit.

3 years ago

Reply from MobileHelp

Hi Jeff, We received your review and we apologize for any shipping delays that impacted your order. The equipment does ship already active, which allows for a quick and easy setup to start benefiting from our coverage as soon as the package is received. At MobileHelp we pride ourselves in providing a great experience to our customers, and we would like to make sure you receive nothing less. What would be the best number for us to reach you on for further assistance with your account? And please do not hesitate to contact us if you have any additional questions or concerns and we will be happy to have one of our representatives give you a call. Our Customer Service team can also be reached directly by dialing 877-827-6207 Option 3. Thank you for being the most valued part of our MobileHelp family.

Dec. 16th, 2021

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Verified Customer

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Bruce Greenberg Chicago, IL

It was easy to set up and easy for my mother to use the pendants.

3 years ago

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Verified Customer

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Diane Painter Winston-Salem, NC

Everyone I spoke to was very nice and knowledgable however the response time was longer than expected

3 years ago

Reply from MobileHelp

Hi Diane, We have received your review and we apologize for the longer than normal response time. At MobileHelp we pride ourselves in providing a great experience to our customers, and we would like to make sure you receive nothing less. What would be the best number for us to reach you on for any further assistance needed with your account? Our Technical Support team can also be reached directly by at 877-827-6207 Option 1. Thank you for being the most valued part of our MobileHelp family.

Dec. 16th, 2021

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Verified Customer

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Evelyn Fleharty Bellvue, CO

They're a good, supportive company. I'm pleased with my choice.

3 years ago

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tom Bair Kansas City, MO

No issues after several months and support was very helpful getting it set up

3 years ago

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Sandra Turano Melrose Park, IL

Helpful with set up and questions good detection easy recharge

3 years ago

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Randy Ruback Fond Du Lac, WI

Very patient with my mom, quick response, plans were clearly explained

3 years ago

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Susan O'Connor Columbia, TN

No issues and very prompt responses to "false" calls. Great customer service!

3 years ago

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black Mount Morris, IL

only have had a few months and so far every thing has been great

3 years ago

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Sandra Castleberry Bokchito, OK

The carry with components are very sensitive. sensitive.

3 years ago

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Mason Effertz Auburn, WA

The sales person was very helpful and really guided us through the items and their funtions.

3 years ago

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Gloria Gutierrez Gardena, CA

We are a new customer and so far the system seems easy to use and adequate for our needs.

3 years ago

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Marilyn Edds Fort Wayne, IN

Good equipment. Luckily have not had to use it. Gives me feeling of security.

3 years ago

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Darnetta Brown Mannford, OK

So far I haven't been that happy with mine. I recharge my necklace constantly and would rather wear that than the bracelet.

3 years ago

Reply from MobileHelp

Hi Darnetta, We received your review and we are sorry to hear that you have not been happy with the equipment you received. It seems like you have not yet had a chance to speak with our Technical Support team about this concern. We do offer different systems, and we would be happy to contact you for assistance with finding one that would better suit your lifestyle. At MobileHelp we pride ourselves in providing a great experience to all our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach Technical Support directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Dec. 9th, 2021

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Verified Customer

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patricia turner Huntington Beach, CA

Quick and efficient response Patient and helpful instructions

3 years ago

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Susan Nack Camarillo, CA

My fall monitor failed to charge and I received a new one in 5 days

3 years ago

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Tracey E Dicely Middletown, PA

They do contact you right away if button goes off and you need help.

3 years ago