Name: MobileHelp
Rating: 4.6

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Verified Customer

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Randi Acevedo Palm Coast, FL

Their customer service and monitoring is excellent but the fall detection in their micro is terrible.

2 years ago

Reply from MobileHelp

Hi Randi, We received your review and we apologize for any trouble you are experiencing due to the false alarms. We value your feedback, as we are constantly looking for ways to continue providing our customers with the best experience possible. If you have not yet had a chance to speak with our Technical Support team about these concerns, we would be happy to give you a call for further assistance. What would be the best number for us to reach you on? You can also reach Technical Support team directly at 877-827-6207 Option 1. Thank you for being the most valued part of our MobileHelp family.

May. 6th, 2022

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Michael St.Germain West Warwick, RI

There's always someone on the other end more than willing to help.

2 years ago

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Carolyn clark

Help button was hit accidentally and responds immediately returned

2 years ago

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Verified Customer

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Linda DeBlase

They have come through in an efficient manner each time they have been needed.

2 years ago

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Verified Customer

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Robert Bro

Very efficient on my false alarms. Haven't taken a flop yet./

2 years ago

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Verified Customer

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Charlotte MacMurray

In the short time I have been using the device It is simple and easy to use.

2 years ago

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Verified Customer

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Celia Stalvey

I have peace of mind knowing my mother can get help when I'm not there!

2 years ago

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Verified Customer

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jenni bishop

Low battery alert very helpful, immediate communication when button is pressed

2 years ago

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Verified Customer

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kenneth e turner

during my limited time with mobile help they have shown to be very eficient

2 years ago

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Verified Customer

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George Broyles

haven't received much advice about device. Where to put emergency contact numbers. Always having to be charged.

2 years ago

Reply from MobileHelp

Hi George, We received your review and we apologize if you have some questions or concerns that have not yet been addressed. It seems like you have not yet had a chance to speak with our Customer Service team about this, and we have also had some trouble connecting with you. At MobileHelp we pride ourselves in providing a great experience to all our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you for further assistance with your account? You can also reach us directly by dialing 877-827-6207 Option 3. We look forward to speaking with you soon.

Apr. 15th, 2022

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Verified Customer

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Melinda gensamer

Getting low battery messages hours after removing fromcharger..when device is charging it blinks at times

2 years ago

Reply from MobileHelp

Hi Melinda, We received your review and we apologize for the battery issues you have been experiencing with the equipment. At MobileHelp, your safety is our number one priority, and we would like to get in touch with you for further assistance with resolving this issue. It seems like you have not yet had a chance to speak with our Technical Support team about this concern. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Apr. 16th, 2022

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Verified Customer

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Carla Schine

in purchasing the specific system they didn't tell me the Micro System is a giant pendant like soap on a rope

2 years ago

Reply from MobileHelp

Hi Carla, We received your review and we apologize if we did not set the right expectation for the equipment at the time of your order. This is not an experience we want any of our customers to have. At the moment, our Cellular Micro is the smallest and lightest version(at 52grams) of our mobile unit for those that prefer to wear an all in one neck pendant solution; however, we do have alternative systems available with a much lighter neck pendant help button that is separate from the mobile unit. If you have not yet had a chance to speak with our Technical Support team about this concern, we would be happy to give you a call for further assistance. What would be the best number for us to reach you on? You can also reach Technical Support team directly at 877-827-6207 Option 1. Thank you for being the most valued part of our MobileHelp family.

Apr. 16th, 2022

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Ronald Ernst

Because it works great, have used it several.Times and had great results.

2 years ago

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Joseph

Have only used the system once and response was fast and helpful

2 years ago

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David may

Customer service was awesome , everything was explained very eell

2 years ago

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Bob Licker

Immediate response when I lead lver in the shower and bumped the wall

2 years ago

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Tracy Paull

Easy to get in touch with and knowledgeable customer service

2 years ago

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Janis Grant

Always ready and eager to assist me with any questions I have.

2 years ago

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Dena states

Anytime I have had an oops false alarm they have been understanding

2 years ago

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Elaine Zirulnick

I was told the fall detection was updated and wasn't as sensitive as the older models. Every time I move it goes off.

2 years ago

Reply from MobileHelp

Hi Elaine, We received your review and we apologize for any inconvenience you are experiencing due to the false alarms. It seems like you have not yet had a chance to speak with our Technical Support team about this issue. At MobileHelp we pride ourselves in providing a great experience to all our customers, and our Technical Support team will be happy to assist with resolving any issues you are experiencing with the equipment. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Apr. 8th, 2022

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Carol Griffin

Help button did not go off when I fell. Fortunately I was able to push button and help was there very fast.

2 years ago

Reply from MobileHelp

Hi Carol, We received your review and we are sorry to hear about your recent fall. We wish you a quick recovery. It seems like you have not yet had a chance to speak with our Technical Support team about this issue. At MobileHelp we pride ourselves in providing a great experience to all our customers, and our Technical Support team will be happy to assist with resolving any issues you are experiencing with the equipment. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Apr. 8th, 2022

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Laurel Epps Anchorage, AK

They were very helpful during the Ordering process and I'm happy with the unit.

2 years ago

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Verified Customer

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Grossman Pompano Beach, FL

Response to "test"and accidental alerts was incredibly fast

2 years ago

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Wanda Alexander Goodman, MO

Hardly know it's there, provides peace of mind for me and my kids

2 years ago

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Janet Frase Eau Claire, WI

Equipment is good - both a wristband and a pendant for alerts.

2 years ago

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Dorothy Larsen Harvard, IL

Very polite. fast response to questions. Medical alert is excellent product

2 years ago

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Paulette Houpt New York, NY

I'm told when battery is low and it is easy to read when it has re-charged.

2 years ago

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Verified Customer

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Joanna L Spelman Stow, OH

Dad fell, pressed his button and had help within minutes. Very pleased!

2 years ago

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HOLLY BROWN Six Mile, SC

I trust the monitoring they provide, customer service is great!

2 years ago

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Karen Edgewater, MD

Staff is friendly and efficient Price seemed fair seems reliable

2 years ago

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Judith Buhr Cincinnati, OH

Can take it almost anywhere. Very quick to respond to an alert

2 years ago

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Linda Shaw Fredericksburg, VA

Sold by saying fall detection was outstanding without false alarms. Went off the first 3 times she wore it

2 years ago

Reply from MobileHelp

Hi Linda, We received your review and we apologize for any issues you are experiencing with the automatic fall detection pendant. We would like to contact you to help resolve these issues. At MobileHelp we pride ourselves in providing a great experience to all our customers, and Technical Support team is always happy to help with any questions or concerns you may have about the equipment. What would be the best number for us to reach you on? You can also reach Technical Support team directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Mar. 30th, 2022

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Catherine Batista Katy, TX

Language for assistance was supposed to be in Vietnamese it has not been, hard to get help from representatives. Ca

2 years ago

Reply from MobileHelp

Hi Catherine, We received your review and we apologize for any inconvenience you are experiencing with the emergency profile setup for your account. We would like to contact you to help resolve any issues. At MobileHelp we pride ourselves in providing a great experience to all our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach Customer Service directly by dialing 877-827-6207 Option 3. We look forward to speaking with you soon.

Mar. 30th, 2022

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June Mitchell Ontario, OR

I like everything a out the device except how easy it is to bump and activate a call.

2 years ago

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Verified Customer

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Joseph wells Saint Petersburg, FL

My button accidentally went off and service was momentarily

2 years ago

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Anthony V. Mostardo34275 Nokomis, FL

Jessica was very informative and answered all our questions

2 years ago

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R. Beaver Camden, AR

Very professional staff. Able to answer all pertinent questions during the procurement process

2 years ago

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Paul Behling Oxford, WI

Works good so far, father has no issues. He seems to like it very much.

2 years ago

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Verified Customer

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Cheryl Holmes Orange, VA

Their response was quick. The equipment was easy for my father to set up.

2 years ago

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Verified Customer

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Holliman Sherri Hubert, NC

There have been some glitches BUT the staff have been very responsive to research and correct

2 years ago

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Verified Customer

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Jo Ann Helbling Portland, OR

The fall detector reacts quicky and tech support/customer service is great.

2 years ago

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Verified Customer

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Thelma Wiest Elyria, OH

Excellent company to deal with. Good response when pressed for emergency.

2 years ago

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Carol Davies Saint Louis, MO

Every aspect of MobileHelp is great. From the initial purchase to activation.

2 years ago

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Verified Customer

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Cheryl Ratner San Diego, CA

Ease of set up. Some similar devices need a cellphone or internet. My father has neither. Customer service was great. Set up easy.

2 years ago

Reply from MobileHelp

Hi Cheryl, Thank you for your review. We appreciate you taking the time to share your experience for others to benefit. At MobileHelp we pride ourselves in providing our customers with great customer service, and the peace of mind you need. Our Customer Service team is always happy to help with any questions or concerns you may have. Please let us know if there is anything we can do to earn a higher score. You can reach us by dialing 877-827-6207 Option 3. Thank you for being the most valued part of our MobileHelp family.

Mar. 11th, 2022

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Donald E Hyatt Hillsboro, OH

We have had no emergencies but response is quick and pleasant

2 years ago

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Donna Murray Tujunga, CA

Hasn't been used yet. Mom hasn't fallen down. Don't know how response time is.

2 years ago

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Waco D Bays III Walla Walla, WA

Professional, friendly, knowledgable staff, and very quick to respond

2 years ago

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Verified Customer

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Madeline Taylor Woodland Hills, CA

Easy to use, sensitive to movement that might indicate a fall.

2 years ago

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Verified Customer

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Donald Drake Sr West Columbia, TX

Excellent service great veterans discount very professional and helpful

2 years ago

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Verified Customer

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Sherry Rockbridge, OH

Because it's easy to set up and use. My dad understands it and that is huge.

2 years ago