Name: MobileHelp
Rating: 4.6

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Verified Customer

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Virginia Shartle Langhorne, PA

Have not had to use but phone calls and questions promptly answered

3 years ago

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Verified Customer

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Mark Schroer Mesa, AZ

Although I do not need the device yet, I wore it twice and set it off within minutes both times . I do not use it now.

3 years ago

Reply from MobileHelp

Hi Mark, We received your review, and we are sorry to hear about the false alarms you experienced with the automatic Fall Detection pendant. We see that you have not yet had a chance to speak with our Technical Support team, but we would be happy to assist you with the equipment setup, and help resolve any concerns you may have about the equipment. At MobileHelp we pride ourselves in providing a great experience to our customers, and we want to make sure you can start benefiting from the safety and peace of mind our systems provide, as soon as possible. What would be the best number for us to reach you on? You can also reach our Technical Support team directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Sep. 28th, 2021

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Verified Customer

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Karen J Dunning Mesa, AZ

Very on hands in explaining system easy to understand everything

3 years ago

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Verified Customer

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Bittner John (Me)

It warms like it is advertised to work …. If the client cooperates !!!

3 years ago

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Verified Customer

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Fleurette Bannon Sanford, ME

I a a new member and the customer service and tech help has been great!

3 years ago

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Verified Customer

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Georgette Williams Mount Vernon, NY

I like it and it is accessible for the blind, which I am. So I very much appreciate that.

3 years ago

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Verified Customer

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Jewel Jones Akron, OH

They we’re polite and very helpful in getting us everything set up

3 years ago

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Verified Customer

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Raven Edwards Bayonne, NJ

Quick Response, triggered the alarm and help was on the line in seconds.

3 years ago

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Verified Customer

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louis geri Vineland, NJ

quick response, the most professional, caring service people

3 years ago

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Verified Customer

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Steve Bowers Elizabethtown, PA

a accidental call was made and the ressponse time was immediate.

3 years ago

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Verified Customer

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Amanda Anderson Lanesboro, MN

Mobile Help was convenient Friendly services helpful and easy to work with

3 years ago

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Verified Customer

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Arthur Thomas Perrine, FL

My calls for help is just a click away and responses are swift and reliable.

3 years ago

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Verified Customer

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Dymond Summerville, SC

Never needed, but works promptly with every test we've done!

3 years ago

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Verified Customer

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Joan Clark Tea, SD

Set up went well and the couple of calls I had to make were answered with courtesy.

3 years ago

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Verified Customer

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Judith E Wells Grand Junction, CO

Have had a chance to activate and speak to your people. Very fast responce.

3 years ago

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Verified Customer

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Mary Jane Knauss Sheridan, WY

I am hard of hearing, even with aids I can't understand much less of the device is in another room.

3 years ago

Reply from MobileHelp

Hi Mary Jane, We received your review and we apologize for any inconvenience you have experienced. At MobileHelp we pride ourselves in providing a great experience to our customers, and we would like to ensure that you are receiving nothing less. Our Technical Support team would be happy to test the equipment with you and ensure that the volume is at its maximum. Other notification methods can also be set up for alerts in case the emergency operator is unable to speak with you through the equipment. What would be the best number for us to reach you on for further assistance with your account? Our Technical Support team also can be reached directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Sep. 7th, 2021

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Verified Customer

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Robert Silby Lynchburg, VA

All questions answered. No pressure tactics quality products

3 years ago

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Verified Customer

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Sheri Burris Potter Valley, CA

they have been easy to contact, answers all questions, very professional.

3 years ago

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Verified Customer

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Colleen Reedsport, OR

Used the call button I wear several times now and it's very comforting

3 years ago

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Verified Customer

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Carmen Veiga Hialeah, FL

excellent experience so far, have not shown any delays when issues arise.

3 years ago

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Verified Customer

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Crow San Antonio, TX

I had a question about service; I left a message to call me. no one never returned my call.

3 years ago

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Verified Customer

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Mary Buchanan Dickson, TN

I have the fall detection pendent. I fell and they contacted the EMT

3 years ago

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Verified Customer

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Cora Fay Ladys Island, SC

Did what they said they would do. On time and on budget . Good product for the money and I liked the flexible plans.

3 years ago

Reply from MobileHelp

Hi Cora, Thank you for your review. We appreciate you taking the time to share your experience for others to benefit. At MobileHelp we pride ourselves in providing our customers with great customer service and the peace of mind you need. Our Customer Service team is always happy to help with any questions or concerns you may have. Please let us know if there is anything we can do to earn a higher score. You can reach us by dialing 877-827-6207 Option 3. Thank you for being the most valued part of our MobileHelp family.

Aug. 26th, 2021

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Verified Customer

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Jane M Wright Atlanta, GA

It's new to me and thank God I haven't had to use it. I can say it's easy setup and the best price.

3 years ago

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Verified Customer

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Gerald Wagahoff Raymond, IL

Easy setup. Affordable price. Customer service is very friendly and helpful.

3 years ago

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Janet Kase San Luis Obispo, CA

Everyone I've talked with is very courteous, professional and knowledgeable.

3 years ago

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Verified Customer

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Karen Saint Clair, MO

Response is amazingly fast and the operator is very pleasant and thorough.

3 years ago

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Verified Customer

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Kevin Schaefer Sacramento, CA

Very professional, responsive, supportive and easy to navigate all processes.

3 years ago

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Ivan Amman Faribault, MN

Good customer service. Easy set up, Quality equipment, Good response.

3 years ago

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Verified Customer

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Monica Jones Saint Augustine, FL

Ease of set up, customer service was great to work with. Very easy set up.

3 years ago

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Verified Customer

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Nydia Feldner Warwick, NY

Two mistaken activations were answered quickly, politely and patiently.

3 years ago

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Roger Dedering Kiel, WI

Very helpful and the unit was easy to set up and very affordable.

3 years ago

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Verified Customer

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Debra Dias Lyndhurst, NJ

If fall monitor & alert bracelet were together as a single device I'd rate higher

3 years ago

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Verified Customer

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Carol Katz Parsippany, NJ

Communication and instructions were perfect, no problem at all.

3 years ago

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Deborah Ivens Fort Wayne, IN

customer service was excellent. easy to sign up. equipment arrived quickly and was easy to set up.

3 years ago

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Verified Customer

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Donna Karasic Davidson Allenhurst, NJ

They have been very responsive. Even though they were false alarms

3 years ago

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Verified Customer

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Raymond Hergert Forest Grove, OR

It gives me and my family a peace of mind. Your rates are also good too.

3 years ago

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Verified Customer

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Tina Carden Ponte Vedra Beach, FL

Quick response every time even when you make a mistake and their kind

3 years ago

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robert cutting Deland, FL

Very knowledgeable and helpful in setting the mobiles up and running.

3 years ago

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Aubrey G Muncy Sr Ajo, AZ

Units work as they should & monitoring service responds quickly

3 years ago

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darlene Denver, CO

new member experience with tech support was outstandingdarlen willie is great

3 years ago

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Dolores Kurtz Auburn, WA

Excellent service and when I fell at the store it worked immediately

3 years ago

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J C Miller Tulsa, OK

They are quick to respond, even when button hit by accident.

3 years ago

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Jo A Cross Pikeville, TN

It gives me peace of mind. All of the equipment works well and looks great.

3 years ago

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John Vagnoni Pompano Beach, FL

Customer service has always been friendly, helpful and personal.

3 years ago

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Joyce Shatzer Benton, KY

Calls right away to see what happened. The fall button seems to work well!

3 years ago

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karen kominsky Bonita Springs, FL

we just started using the service and they have a very good support team.

3 years ago

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Ksren Coraopolis, PA

Great support and appreciated the way the programs were presented

3 years ago

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Linda Jordan Melbourne, FL

Fall alarm goes off when I bend over. I fear getting out of the shower and finding firemen in my house.

3 years ago

Reply from MobileHelp

Hi Linda, We received your review and we apologize for any inconvenience experienced with the Fall Detection pendant. We would like to contact you to further assist with this concern. Our technical Support team will be able to provide you with best practices for using the Fall Detection pendant and send any equipment replacement needed. At MobileHelp we pride ourselves in providing a great experience to our customers, and we would like to ensure that you receive nothing less. What would be the best number for us to reach you on? You can also reach Technical Support directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Aug. 4th, 2021

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Verified Customer

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Mauro Refugio, TX

I like the way they let my family know that I need help right away.

3 years ago