Name: MobileHelp
Rating: 4.6

check_circle

Verified Customer

star star star star star

David Reynolds Humble, TX

Their response was very good and customer service is quite good.

2 years ago Edited October 25, 2023

check_circle

Verified Customer

star star star star star

Sari Nims Laguna Woods, CA

This device and service are very efficient. One more thank you to AI!!

2 years ago

check_circle

Verified Customer

star star star star star_border

Diane

Ease of understanding system was paramount. The reassurance of the trial period too

2 years ago

check_circle

Verified Customer

star star star star star

Susan Sysler Brooklyn, NY

Excellent service quick and efficient even when a false alarm

2 years ago

check_circle

Verified Customer

star star star star star

jerry ruediger Cleveland, OH

Excellent response great customer service easy to test and use.

2 years ago

check_circle

Verified Customer

star star star star star

Randy Cabot, AR

I like the service and the people are responsive and friendly

2 years ago

check_circle

Verified Customer

star star star star star

Jean Bellevue, WA

Very responsive when my mom fell yesterday and help was activated immediately.

2 years ago

check_circle

Verified Customer

star star star star star

Liane New Cumberland, PA

Everything from the initial contact to receiving my equipment went smoothly.

2 years ago

check_circle

Verified Customer

star star star star star

Susan Powers Rochester, NH

I spoke with Patrick who was very informative. He answered all my questions.

2 years ago

check_circle

Verified Customer

star star star star star

Shirley Deptford, NJ

It is very sensitive to my movements. I like the GPS ability

2 years ago

check_circle

Verified Customer

star star star star_border star_border

Joan Baton Rouge, LA

It needs to be charged overnight. So nighttime trips to the bathroom are NOT protected. The necklace is itchy.

2 years ago

Reply from MobileHelp

Hi Joan, We received your review and we apologize for the issues you are experiencing with the charging time. If you have not yet had a chance to speak with our Technical Support team, a representative will be happy to help resolve this issue and provide you with equipment options that may better suite your need. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Jun. 21st, 2023

check_circle

Verified Customer

star star star star star

Mayte Madruga Boynton Beach, FL

I like the security that if something happens to me they reach out immediately.

2 years ago

check_circle

Verified Customer

star star star star star

Valerie The Villages, FL

Excellent product and service..very happy and peace of mind.

2 years ago

check_circle

Verified Customer

star star star star star

lorenzo mcmillian Rochester, NY

The staff is friendly. They pride in making sure you are safe.

2 years ago Edited June 28, 2023

check_circle

Verified Customer

star star star star star

Phyllis Mount Brunswick, OH

Easy to set up and use. Great help when accidentally hit button.

2 years ago Edited June 28, 2023

check_circle

Verified Customer

star star star star_border star_border

Thomas Moses Lake, WA

Early evening fall and no calls to contact list. On a hardwood floor for an hour before the EMTs arrived.

2 years ago

Reply from MobileHelp

Hi Thomas, We received your review, and we are sorry to hear about this incident. We hope you were still able to get the help needed at that time, and we apologize for any issues with the equipment. We would like to have our Technical Support team give you a call for further assistance. What would be the best number for us to reach you on? At MobileHelp, your safety is our number one priority. Please do not hesitate to give us a call. You can reach us directly at 877-827-6207 Option 1. We look forward to speaking with you soon

Jun. 19th, 2023

check_circle

Verified Customer

star star star star star

Beverly Clarksville, TN

Dependability. Feeling of security. GREAT Tech and Customer Service.

2 years ago Edited January 10, 2024

check_circle

Verified Customer

star star star star star

Rick Denver, CO

I like everything about the system. So far so good. Response time is very good.

2 years ago

check_circle

Verified Customer

star star star star star

Debbie Athens, AL

Very Dependable! Reasonably priced and always available when needing help!

2 years ago

check_circle

Verified Customer

star star star star star

Jan Carter Olathe, KS

It is sensitive regarding pssible falls, but easy to turn off if I didn;t fall.

2 years ago

check_circle

Verified Customer

star star star star_border star_border

Hendrika Waterbury, CT

The fall detection is a nuisance. It kicks off at the slightest movement. I would like to discontinue fall detection

2 years ago

Reply from MobileHelp

Hi Hendrika, We received your review and we apologize for the issues you are experiencing due to the false alarms. If you have not yet had a chance to speak with our Technical Support team, a representative will be happy to help resolve this issue and either provide you with a replacement, or remove the fall detection feature. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

May. 31st, 2023

check_circle

Verified Customer

star star star star star

Dawn Sadowske IL

Once I got it working it was fine. I liked how it gave me piece of mind.

2 years ago

check_circle

Verified Customer

star star star star star_border

Judy Franklin, IN

A bit difficult to set up, but not too bad. One accidental call easily handled.

2 years ago

check_circle

Verified Customer

star star star star star

Jean Ft. Pierce, FL

JUST USING A PENDANT ALWAYS AVAILABLE TO ANSWER MY QUESTIONS

2 years ago

check_circle

Verified Customer

star star star star star

Virginia Savannah, GA

I pushed the button by accident and immediately they responded

2 years ago

check_circle

Verified Customer

star star star star star_border

Lloyd Plainfield, IL

Very pleased with sales person and the equipment. Especially pleased with the price.

2 years ago

check_circle

Verified Customer

star star star star_border star_border

Judith Springfield, MO

Test failed on three occasions which did not make us feel very comfortable. The tech was very helpful in assisting us

2 years ago

Reply from MobileHelp

Hi Judith, We have received your review; we are happy to see that you have been staying safe. But we certainly apologize for any inconvenience the incident has caused you. We are also glad to see that you have already spoken with our Technical Support team for best practices and ways to test the equipment. We would be happy to discuss alternative systems that may better suit your needs. Please let us know if you have any additional questions or concerns we can assist with, or if there is anything we can do to earn a higher score. You can also reach us directly by dialing 877-827-6207 Option 1 for Technical Support. Thank you for being the most valued part of our MobileHelp family

May. 18th, 2023

check_circle

Verified Customer

star star star star star

Thomas Schneider Dixon, CA

Very easily set off so be careful with tighter fitting clothing

2 years ago

check_circle

Verified Customer

star star star star star

Paulette Edwardsville, IL

Ease of use, great customer service, & peace of mind for family care givers

2 years ago

check_circle

Verified Customer

star star star star star

Paul Kuhlman Petersburg, NE

Helpful, was very thorough at explaining everything, and a good price

2 years ago

check_circle

Verified Customer

star star star star star

Ronald C Strandberg Glenview, IL

Had fast response to problem I had. Courteous and knowledgeable.

2 years ago

check_circle

Verified Customer

star star star star star

Marlene Guay Dover, NH

Have not had to use, but it is a comfort to know its there if I need help

2 years ago

check_circle

Verified Customer

star star star star star

Amy Cockeysville, MD

Very easy to set up and enroll. I like the small micro device.

2 years ago

check_circle

Verified Customer

star star star star star

Larry Dunst Woodstock, GA

Fast responses to test contacts. Have not had an actual need at this point.

2 years ago

check_circle

Verified Customer

star star star star star_border

Gloria Holt East Orange, NJ

Quick response to falls, easy to set up.Customer service was good. Like the price.

2 years ago

check_circle

Verified Customer

star star star star star

Debb Walker Mobile, AL

Excellent for individuals that have a tendency to fall and are independent.

3 years ago

check_circle

Verified Customer

star star star star star

Tony Chamblin Georgetown, KY

Everything as promised. They are good at checking in reguarly.

3 years ago

check_circle

Verified Customer

star star star star star

Patricia A Wilkerson Harold, FL

The system, the wrist ban, and the neck pendent all work well for me.

3 years ago

check_circle

Verified Customer

star star star star star

Susan Phillips Marietta, TX

I feel very good. Knowing my mom is safe at all times. She loves the watch.

3 years ago

check_circle

Verified Customer

star star star star star

Wayne Hancey Hyde Park, UT

I had another brand previously. It was a landline unit only...

3 years ago

check_circle

Verified Customer

star star star star star

Connie Douglasville, GA

It meets all the concerns and needs for my 96 year old Mother

3 years ago

check_circle

Verified Customer

star star star star star

Chris Poleski Buford, GA

Simplicity on use. Having peace of mind that help is a button away

3 years ago

check_circle

Verified Customer

star star star star star

Judy Jenkins Kilgore Palm Coast, FL

It really works! Makes me feel secure now that I live alone.

3 years ago

check_circle

Verified Customer

star star star star star

stefanie jonrowe Oakland, CA

easy to reach, always kind, takes time to make sure that question is answered.

3 years ago

check_circle

Verified Customer

star star star star star

Joe Farmer Athens, GA

Great customer service and all of my orders were delivered in a timely fashion.

3 years ago

check_circle

Verified Customer

star star star star star

Shirley Graves Conroe, TX

Prompt response snd knowledgeable about the use of the system and it's services

3 years ago

check_circle

Verified Customer

star star star star_border star_border

Patricia Mills Fort Pierce, FL

Battery only lasts 30-34 hours. Customer service advised leaving on charger for 4 full hours. This doesn't help.

3 years ago

Reply from MobileHelp

Hi Patricia, We received your review and we apologize for the issues you are experiencing with the battery life. Our Technical Support team will be happy to help resolve this issue and provide you with any equipment replacements needed. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Nov. 28th, 2022

check_circle

Verified Customer

star star star star star

Evelyn Linton Moss Point, MS

Low price, staff so patient in answering all questions Was easy to use

3 years ago

check_circle

Verified Customer

star star star star star

Maria Dillingham Paramus, NJ

they have always been very responsive and know their product really well

3 years ago

check_circle

Verified Customer

star star star star star

Beth Ellen Moore Newnan, GA

Very responsive, user-friendly equipment, great customer service

3 years ago