Name: MobileHelp
Rating: 4.6

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Verified Customer

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Anonymous

I tried a lot of others that didn't work, so I thought I'd see if this would be the next best one, and it's okay.

6 years ago

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Robin Boisvert

I saw an advertisement for Mobile help on TV. I use my device in the shower, and I've found that the response time is slow.

6 years ago

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Rita Cassidy

My mother in law has started using it. They're always available when I need them.

6 years ago

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D Mc Millie

I got good result when I had trouble with my Alert box. Replace it right away .

6 years ago

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Anonymous Huntington Station, NY

We have been 100% satisfied with the performance of the units as well as the customer service

6 years ago

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Verified Customer

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James Merritt Moon Memphis, TN

Excellent service with prompt response.No question replacement of equipment when needed.

6 years ago

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Verified Customer

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Slivs Clinton Township, MI

Sometime takes up to 2 or 3 minutes to respond after pressing the button. In an emergency this might be to long.

6 years ago

Reply from MobileHelp

Dear Silvs,

We would like to review any instances where it took a long time to respond. Please contact technical support at 877-827-6207, Option 1 at your earliest convenience. We look forward to speaking you. Thank you being a valued part of the MobileHelp family!

Sincerely,

MobileHelp

Mar. 13th, 2018

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Verified Customer

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Debi Corry, PA

There is someone calling and checking on my Dad within 10 seconds of the beeper being pushed.

6 years ago

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Verified Customer

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Corrinne and Robert Reno, NV

They are quick to respond and you feel secure when they stay on the line withyou until the ambulance arrives

6 years ago

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doris d

they called right away on test alarm. alarlm are very portable,can be taken in purse

6 years ago

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Milissa/Dan Nelson Mound, MN

I picked it because of the options they gave you and the pricing. Overall it's good.

6 years ago

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Mom Saint George, UT

Service is good but the button is difficult for my mom so she talks to the mobile service caller a lot

6 years ago

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Sharon, daughter of Mobile Help Customer Lake Charles, LA

They have a very quick response time to alerts and very pleasant and professional operators

6 years ago

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Milwaukeewoman Conway, NC

Just like it. Pendant is pretty and comfortable to wear. Have a choice of wristband or pendant.

6 years ago

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Margaret Renaldo Allentown, PA

We purchase it for my father, mostly as a safety precaution. It has been a convenient service.

6 years ago

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Bruce S Punta Gorda, FL

Pleasant people to work with. Seems like a great product, glad we haven't used it yet!

6 years ago

Reply from MobileHelp

Thank you taking the time to leave such a nice review!

Feb. 26th, 2018

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Verified Customer

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Lorraine Sloughhouse, CA

I find the system to be very convenient at home and also when I'm out running errands in the car.

6 years ago

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Donna Cottrell Conway, AR

They are truly on top of monitoring even when the alarm was accidental or testing of equipment

6 years ago

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Marie Mora, MN

I haven't used it yet but it has been accidentally set off twice when I unload groceries so don,t wear it much

6 years ago

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Verified Customer

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Louis Harris Humble, TX

I've only used it once when I got a false alarm, but things went fine. Everything has been ok.

6 years ago

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Verified Customer

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Marilyn Louis Jasper, TX

The price was what helped me decide that Mobile Help would be best for me. I used it yesterday, but the fall button did not work.

6 years ago

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Verified Customer

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Betty Walker Buffalo, NY

I just decided to call and try it. It works good, and I keep the necklace on everyday at all times.

6 years ago

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Gracie Green Philadelphia, PA

I haven't had to use it yet, but it's good to have it around in case something happens. I'm glad to have it.

6 years ago

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Verified Customer

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Carrie Maraschino Stockton, CA

I have no problem using it, they do everything for me. I'm fine with MobileHelp.

6 years ago

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Naomi Galehouse Alma, MI

I got it since it was affordable. I haven't had to use it yet, but it seems to be ok.

6 years ago

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Corine Moore Jefferson City, MO

I saw it on TV and thought it was good. I use it when I get sick and fall, it's really good.

6 years ago

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Verified Customer

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Thomas Paulachok Wilmington, NC

I got it for my parents who live several states away from me. It seems like they like it.

6 years ago

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Verified Customer

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Jandra Dillon Thomasville, NC

Accommodating with moving my mother from one location to another. Very helpful on the phone!

6 years ago

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Satisfied Massachusetts customer

Fantastic after-sale support! Prompt return of an item that was not working properly.

6 years ago

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MARCIA Hanford, CA

I'm hoping it works when I need it! Cannot evaluate other than equipment is excellent.

6 years ago

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Ronald Voog Mediapolis, IA

When sent it out as a test, it took probably three minutes for them to answer, which didn't make me very happy.

6 years ago

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Verified Customer

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William Watkins Davenport, FL

The doctor got it for me because I was having some treatments done on my foot. Customer support is alright, though the device is too inconvenient. It's not a very good system, I'd like it to be more basic you know.

6 years ago

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Francis Mullen Hallandale, FL

They treated me very well. Everything is fine. I'm very satisfied with the equipment.

6 years ago

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Susan Murray Oregon City, OR

I decided to go with Mobile Help since it has more options. I haven't used it yet, but I carry it with me all the time.

6 years ago

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Summers Harrison Morgantown, WV

I haven't had to use it yet, but I carry it with me whenever I'm away from home. Overall it's good.

6 years ago

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Judith Madore Ocala, FL

I ran across their Ads and decided to get it. The button is convenient and easy to use.

6 years ago

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Joan Giummo

I just called them and got it. I've never really had to use it, but it all seems to be good.

6 years ago

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Jimmy and TracyVega

so far so good,we have not hid to use it put it's nice to know it's here in case we need it.

6 years ago

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Mark MorrisGoodman

after half an hour and with more than one person on the line, no solution to the problem at hand was arrived at. I eventually found the solution myself

6 years ago

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RosemarySimone

The equipment was easy to set up and check monthly for connection. Have not had a need to use the service yet.

6 years ago

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Judy Craig West Memphis, AR

The price is what made me pick it. I carry the thing everywhere I go, it's always with me.

7 years ago

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William Ford Conyers, GA

I got it since I needed help in case I fell. I've never used it but customer service has been kind.

7 years ago

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William And Sharon Sutter Minneola, FL

The sales rep convinced us, that's why we got it. I haven't had to use it yet though.

7 years ago

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Margaret Lillie Bennington, VT

Someone else decided for me. I haven't had the chance to use it yet. I believe it's reliable though.

7 years ago

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JM Naples, FL

My son did some research and suggested this was the best company I could go with. I've never used it though.

7 years ago

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Laura Yolton Downey, CA

I needed to have the device so I got it from Mobile Help. The salesman was good.

7 years ago

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Verified Customer

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Judith/Lloyd Smith Kennewick, WA

When I tested my system on the 1st (or 2nd), I was not satisfied with the reason my test did not work on its own & I had to call C/S.

7 years ago

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Fay Nolan Grand Prairie, TX

I can go everywhere and feel safe! It works everywhere I go, even the Senior Center!

7 years ago

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Janice Haley Cleveland, OH

Quick response time and professional staff. I've gotten the help I need in minutes.

7 years ago

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JENNIE l. Jenkins Plainfield, NJ

I was told i would rec. chain to replace cord on neck piece. Did not rec. it, had to purchase replacement one.

7 years ago