Name: MobileHelp
Rating: 4.6

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Verified Customer

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Darwin San Antonio, TX

I rate them 10 because their is a real person who answers the phone not a recording

8 years ago

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Verified Customer

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Diana Portland, OR

The pendant goes off for no reason. Sometimes while my dad is just sitting and watching TV or when he is sound asleep in bed. Very annoying and has made him very upset.

8 years ago

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Joseph

Have not had an occasion to use it, I did press the button by accident once and the response was quick

8 years ago

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Jean Tuscaloosa, AL

More expensive than other plans I have found. The concept is really good. Quick service in sending out device and setting things up.

8 years ago

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Verified Customer

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Rick North York, ON

Always there for me. I can check my system 24/7 and it has always been 100 % Ready

8 years ago

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Edna

I knew they were always there if I needed them. Staff was very polite and caring.

8 years ago

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Shirley Schenectady, NY

Friendly, responsive customer service reps. Prompt delivery of equipment. No hassle when I asked for an order change.

8 years ago

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Verified Customer

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Cecily Heath Santa Cruz, CA

It was very easy to set up the system, and the representatives were polite and good. It's been a good service so far.

8 years ago

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Verified Customer

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Velma Riffle Summersville, WV

Although their sales team is fine, it takes a long time for somebody to answer. Besides that, I haven't had any problems.

8 years ago

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Verified Customer

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Jeffrey Hayes Detroit, MI

Everything with them is good. We purchased the fall detection, and we chose them because it's the best service.

8 years ago

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Conrad and Mary Topfer Getzville, NY

This seemed like the best one around. The product is very user friendly. I have the duo

8 years ago

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Louann Varner Colorado Springs, CO

I have MobileHelp. I've had another one before and I just wanted to change. The equipment is very easy to use.

8 years ago

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Alice Medford

This service is pretty good. I bought it for me because I keep falling. I don't have anything negative to say about it.

8 years ago

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Sherry Starr

Being that I love alone, I thought I needed this service. I'm happy with it so far. The sales team is wonderful.

8 years ago

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Sharron Gordon Aurora, CO

I purchased MobileHelp to be at different places alone, in case something happened. Although I haven't had to use it, I think the service is okay.

8 years ago

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Cynthia Debolt Reno, NV

The Sales Team was very helpful and it was very easy to install. Although I haven't had to use it, it gives me a peace of mind.

8 years ago

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EM West Fargo, ND

So far, the device has been too touchy. I set it off accidentally too many times. The Pendant does not shut off the equipment either; I don't like that I have to go to the machine for that.

8 years ago

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Verified Customer

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Violet Waynesville, NC

Opening it was fine and there was no problem setting it up. Plus, the initial call that I placed was fine, however, some calls haven't really helped out. My overall experience with them has been less than satisfactory.

8 years ago

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Verified Customer

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Anonymous Sykesville, MD

Although the Sales Team is okay, I'm not happy with the Fall Alert device. It goes off a lot and you can be sitting down when it goes off. I'm thinking of returning it.

8 years ago

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Dennis & Karen Wakula Columbus, MI

I am disabled so I thought that this would be perfect. I got the wristband which is easy to use and dependable.

8 years ago

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Frank & Joan Blauvelt Hughson, CA

My daughter told me that I needed this service, so I went ahead and got it. I have the system on all the time, though i've never had to use it. Customer service

8 years ago

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Gerry Cooper Harrisburg, PA

I have the DUO system. Fortunately, I haven't had to use it yet, but the company has been great to work with.

8 years ago

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Sally & Robert Johns Alma, MI

I don't like that the battery on the mobile unit does not last very long. Other than that, things have been good.

8 years ago

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Verified Customer

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Norma Schreiber Burnet, TX

I ordered Mobile Help because my husband had passed away, and I was alone. Overall, I have been pretty satisfied.

8 years ago

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Sandra Parness Deerfield Beach, FL

The service has been satisfactory. By getting Mobile Help, I made sure that if I fell, I would have some help.

8 years ago

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Verified Customer

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Kirsten Hansen Madison, WI

I haven't used it since I got it, but I don't know what could have happened if I didn't have it.

8 years ago

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Wilma Woffman Merrillville, IN

I had a lot of false alarms when we first had it, but I'm getting used to it now. Overall, I'm very pleased with it.

8 years ago

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MLB Memphis, TN

I've been very satisfied. The people are very helpful and responsible. Very positive experience.

8 years ago

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Arnie & Tess Gapasin Rancho Cordova, CA

I heard about Mobile Help on TV. Thankfully, I haven't had to use it yet. Other than that, it has been good.

8 years ago

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AJH Alderson, WV

We had a lot of false alarms which was irritating and difficult to handle, but I think we worked out the problem. Other than that, everyone has been quite nice.

8 years ago

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Florence Ray Riverdale, CA

I saw Mobile Help on TV and have been very satisfied, even though I haven't had to use it.

8 years ago

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JN Henderson, NV

Fortunately, I have not really had to use it yet, but I am satisfied to know that it's there when I need it.

8 years ago

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Grace O Stephens Medford, OR

Mobile Help is very satisfactory. The people there have been very helpful when I've called in with questions.

8 years ago

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RB Johnstown, CO

I'm very satisfied with it because I think it's reliable. I haven't had to use it, but it's great.

8 years ago

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Gil Daugherty Jeffersonville, IN

I felt like I needed an alert in case of an emergency. I haven't had any problems with it. It has worked fine as far as I know, but I've never had to use it.

8 years ago

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Verified Customer

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CP Knob Noster, MO

I live alone and decided to get this Mobile Help. I haven't had to use it so far, but I'm pretty satisfied.

8 years ago

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Carmen Hendersonville, NC

Easy to use and charge. Only problem so far are 2 false fall calls - one I just placed the pendant on a pillow and it detected a fall. The other I took it off the charger and hung it around my neck and it went off.

1 year ago

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Jane Madden St Louis, MO

I had trouble with the app and received help immediately. But, it is too easy to hit the alarm button. I've done it 6 times in a month. It's easy to cancel though.

2 years ago

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David Matteson, IL

I needed this to happen immediately and the man on the phone made in happen. It was easy to set up. We did not need to use the service to call for help.

2 years ago

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Serena Beltowski TX

My epilepsy meds are working great and I’m hoping to not have to use this within a year. When I have spoken to customer service, they were kind and helpful.

2 years ago

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Vickie Hollifield Midlothian, VA

The quickness that occurs when alarm is set off whether it’s an emergency or if set off by accident. I feel more at ease knowing my mom will get emergency help if needed.

2 years ago

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Judy Friesen Fresno, CA

The device to me is too large and is always in the way. It goes off a lot for fall detection and I am sitting down. Have to charge the device a lot. It does give me piece of mind that I have protection if I should fall.

2 years ago

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Sandra Lakeland, FL

Apparently I turn over abruptly in my sleep. MobileHelp interprets that as a fall. So I'm in a dead sleep with a voice talking to me and I have to wake up and press buttons over something that never happened. I really am thinking of canceling it.

2 years ago

Reply from MobileHelp

Hi Sandra, We received your review and we apologize for the issues you are experiencing due to the false alarms. If you have not yet had a chance to speak with our Technical Support team, a representative will be happy to help resolve this issue and provide you with any equipment replacements needed. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Jul. 21st, 2023

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Paula Blankenship Saint Augustine, FL

Easy to set up, easy to use. It works. I had a fall just three weeks after our purchase. MobileHelp did exactly what they said they would. 911 was there in minutes.

2 years ago

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N Herrera

I like how the process was easy and during my setup the test worked really well and fast. I know my parents will be safe and I won’t have to worry too much.

2 years ago

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Sandra Corsicana, TX

Eversince I got my mom her mobile alert. Since I live out of town, I can't be more at ease to know that she will be ok if anything ever happens to her.

2 years ago

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Verified Customer

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Linda Marsh Annandale, VA

I wish I gotten the watch. Necklace is heavy and cord not comfortable on my neck. I live in a townhouse so will throw it around neck to go up and down stairs, but once on a certain floor for a while, lay it down close to me. I have about 10 months to go with this annual contract. Should have done research better.

2 years ago

Reply from MobileHelp

Hi Linda, We received your review and we are sorry to hear that you are not happy with the equipment you received. It seems like you have not yet had a chance to speak with our Technical Support team about this concern. We do offer wristband help buttons, and we would be happy to contact you for further assistance with your account. At MobileHelp we pride ourselves in providing a great experience to all our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach Technical Support directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

May. 12th, 2023

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Helen Arnold, MD

I depend on Mobile Help as zi live alone with a disability. My device is sensitive which gives me peace of mind. I wear it inside the house as well as outside.

2 years ago

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Verified Customer

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Helena Redondo Beach, CA

On 16th at 4.45 am i knocked my unit as i was packing.it bounced on a shelf then landed on tiled floor. It didnt alarn then hiur later and 450 miles driving ir went off. Was phone calls to me and my daughter. I couldnt hold button as i couldnt reach itv we hile driving they seemed not to understand on the phone had to shoot over and over no no help need . Very off putting???

2 years ago

Reply from MobileHelp

Hi Helena, We have received your review and we apologize for any trouble you experienced with this false alarm. If you have not yet had a chance to speak with our Technical Support team, a representative will be happy to help review this incident and make sure everything is working properly. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Apr. 26th, 2023

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Roxanne Apollo, PA

Have only had this for a little over a month and haven't had to use the system yet. But your reps were very helpful in explaining the equipment. Thank you

2 years ago