Name: MobileHelp
Rating: 4.6

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Verified Customer

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Tom

MobileHelp's device has the capacity for me to wear it out of the house and still have fall detection. There have been too many false alarms with it.

6 years ago

Reply from MobileHelp

Tom,

We received your review and would like to contact you to resolve any issues. What is the best number for us to reach you? We apologize for any inconvenience that you have experienced. At MobileHelp we pride ourselves in providing a great experience to our customers. We want to ensure that you have not experienced anything less. We look forward to speaking with you soon.

Kind Regards,
MobileHelp

Oct. 16th, 2018

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Verified Customer

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Anonymous

We chose them by the way they talked and explained everything when we called them. So far it's been good.

6 years ago

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Verified Customer

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Anonymous

The MobileHelp device is great, except that its easy to accidentally press the button and call them.

6 years ago

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Verified Customer

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Sacramento Mom

The customer service has been great, the device tested fine, so far nothing has happened to use it for an incident.

6 years ago

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Verified Customer

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Greg K Rio Rancho, NM

I've needed to use them 2 times already and it all worked out great....like the personal touch.

6 years ago

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Verified Customer

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Delores Lundy Germantown, TN

They have been very helpful and we have already had a couple of issues that were answered quickly.

6 years ago

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Verified Customer

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GLF Lincoln, CA

Smart watch is great product we've been looking for. Tech help was wonderful. Quick response to alerts.

6 years ago

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Verified Customer

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John Lincoln City, OR

Quick response, easy to use, and let's others feel confident in being left by themselves.

6 years ago

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Verified Customer

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Dave Moline, IL

Only had the service a short time but responses seem quick and delivery was quick and as ordered.

6 years ago

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Satisfied Customer Irons, MI

Customer reps were very helpful, friendly and informative. System was easy to set up.

6 years ago

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Verified Customer

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Faye Johnson Somerville, AL

The services you have to choose from and customer service answering my questions.

6 years ago

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Verified Customer

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Nickscribe Mesquite, NV

Very friendly, professional, & willing to answer any questions that you may have.

6 years ago

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Verified Customer

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Charlene Springfield, GA

Customer service very helpful-I feel very secure now that my elderly mom has this

6 years ago

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Verified Customer

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Elizabeth San Marcos, CA

They are terrific. Every time I call them they are knowledgeable and very patient.

6 years ago

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Verified Customer

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Karl Rochester, NY

The people I talked to were very nice, helpful, and understanding. The battery life of my watch was too short.

6 years ago

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Verified Customer

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Patricia Coal City, IL

They're very good at checking up on me and making sure I don't have any problems.

6 years ago

Reply from MobileHelp

Patricia,

Thank you for your feedback! Sounds like you have the fall detection pendant, with the fall detection pendant we do not recommend wearing that button to bed because it can cause false alarms. We would recommend wearing your standard help button to bed. If you have questions or need further assistance with this, please contact technical support at 877-827-6207, Option 1. Thank you for being a valued part of the MobileHelp family!

Kind Regards,

MobileHelp

Jul. 19th, 2018

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Verified Customer

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Linda Lane

The product is superior and the customer service is exceptional. Very satisfied.

6 years ago

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Verified Customer

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taliaferrro

quick response when help button is activated. customer service complete and helpful information

6 years ago

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Verified Customer

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Paul

I like it because they can move nationwide, I can get the medical treatment anywhere I need.

6 years ago

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Verified Customer

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Anonymous Corpus Christi, TX

They perform efficiently, they have been very professional and respond on time to tests.

6 years ago

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Verified Customer

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Joyce Longmont, CO

I'm not very happy with the service because so many times, there is a false alarm apparently when I move around. It's extremely annoying that something triggers it and sets off the alarm.

6 years ago

Reply from MobileHelp

Joyce,

We are sorry to hear you are having issues with false alarms. We would like to look further into this with you. If you could please contact technical support at 877-827-6207, Option 1 at your earliest convenience. We look forward to speaking to you.

Best Regards,

MobileHelp

Jul. 19th, 2018

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Verified Customer

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Anonymous Cynthiana, KY

My hardest problem with this device is that it will get triggered on accident. It went from my lap onto my bed, and set off the alarm.

6 years ago

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Verified Customer

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Patricia And Richard Keller, TX

We use this device everyday. We had one problem with a unit, but they replaced it immediately.

6 years ago

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Verified Customer

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Daniel & Dawn Windsor, MO

We got this service, but cancelled it. They never came to get the stuff, and still charged our credit card. We think it's too expensive, and customer service doesn't listen to you when you talk to them.

6 years ago

Reply from MobileHelp

Dawn, We are sorry to hear that you want to cancel your service. We attempted to talk to you today to discuss your feedback but unfortunately you didn't have time to talk. If you have any additional questions or concerns, please contact us at 877-827-6207. Best Regards, MobileHelp

Jul. 19th, 2018

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Verified Customer

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Duane And Nancy

They've called us a couple times to make sure we were ok, even when we didn't send an alert in.

6 years ago

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Verified Customer

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Theresa

The customer support at MobileHelp has been helpful and patient. We really enjoy the services that they offer.

6 years ago

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Verified Customer

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Clarence Simpson Stockton, CA

They were prompt, courteous, and made sure they showed me concern when I was having a difficult time.

6 years ago

Reply from MobileHelp

Clarence,

Thank you for your sweet review. If you ever need us for anything, please don't hesitate to press your button or call into customer care.

Kind Regards,

MobileHelp

Jun. 20th, 2018

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Verified Customer

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Orion Loftis Liberty, SC

It's convenient, easy, and simple to put on. When I go somewhere I can actually get someone.

6 years ago

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Verified Customer

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Ira And Edwina Weiner

When we tested the device, they were very helpful. It's very efficient, they immediately answer.

6 years ago

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Verified Customer

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Paula Litton Montgomery, AL

They were very courteous in explaining everything to me. The test procedure worked well.

6 years ago

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Verified Customer

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Alfred Perry Oceanside, CA

The customer support has been fine. I should probably carry the device around with me more.

6 years ago

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Verified Customer

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Bill Curls and his mom! Orangeburg, SC

Everything was easy to start up, and the communication while testing was top notch!

6 years ago

Reply from MobileHelp

Awesome! At MobileHelp we pride ourselves in providing a great experience to our customers and are thrilled to see you have experienced that. Thank you again for leaving this awesome review! :)

Jul. 6th, 2018

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Verified Customer

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Anne St.Pierre Humble, TX

Because they give me everything I need. When I mess up with the button they are still nice.

6 years ago

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Verified Customer

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Reba Simpson Ocala, FL

Kind, thoughtful people, who u understand why some people really need this service.

6 years ago

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Verified Customer

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Judy Evans Lee's Summit, MO

When my alarm goes off, I get immediate inquiry asking if I need help. I feel more secure.

6 years ago

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Verified Customer

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Patty

I like the idea that I do not have to wear something around my neck . I like the watch effect

6 years ago

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Verified Customer

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Glenna Diskin

I've called them to test it, but other than that I haven't really had to use it.

6 years ago

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Verified Customer

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Lawrence Boyd

I don't have the device yet, but I am highly satisfied with the customer service.

6 years ago

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Verified Customer

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John De Vries

The price is the main reason I went with them, I got the necklace and the one that goes in the bedroom.

6 years ago

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Verified Customer

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Judith Fletcher

The price and convenience we saw from an advertisement is why we're on it. It seems easy to use.

6 years ago

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Verified Customer

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Harold Crumrine Stoughton, WI

They get to your facility or home as fast as they can. You can wear the wristwatch or the pendant.

6 years ago

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Verified Customer

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Margaret Bryant Greene, NY

It's workable when I need it, I can take it with me when I travel North and South.

6 years ago

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Verified Customer

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Elaine Greget Eden, WI

It's helpful to know that I can call somebody by pushing the button to get help if I need it.

6 years ago

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Verified Customer

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Mary Boughey Miami, FL

It's gone off three times by mistake, but I never have a problem getting answers to my questions.

6 years ago

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Verified Customer

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Anonymous Billings, MT

I test this every Tuesday morning and customer service is really quick to get on the line for me.

6 years ago

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Verified Customer

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James Lenox Keithville, LA

It is much better than my previous one from another company. The pendant hurts my neck and I can't adjust it. The colors that come up on the receiver can be confusing.

6 years ago

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Verified Customer

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Keith Clearwater, FL

This is less expensive than other devices. They have been very good and helpful to me.

6 years ago

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Glenda A Karrenbrock Fort Worth, TX

I decided to go with MobileHelp because I could go anywhere and they'll be right there with me.

6 years ago

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Verified Customer

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Brock Kerr Chillicothe, MO

This system is comforting and reassuring for my loved ones. The pendant is a little too sensitive.

6 years ago

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Verified Customer

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Hazel Bleggi Punxsutawney, PA

Mobilehelp's device is small and convenient, and their customer support has taken care of me when my device went off.

6 years ago