MobileHelp
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8.0
Overall Score
Verified Customer
Review Source
Darin Wilson Loveland, CO
We've only had it for a month or so, but so far it's working as designed. If the time comes to when it becomes a live saver, then I can give an honest opinion.
2 years ago
Verified Customer
Review Source
barbara powell Menifee, CA
Mobile Help is an excellent way to keep me safe in case of a fail. Their staff are very professional and polite. The fee for the service is very reasonable.
2 years ago
Verified Customer
Review Source
Sheri Rockwell City, IA
Very helpful staff, friendly, and very informative. Was able to purchase only the services my mother needed. Great price that did not require signing a lengthy contract.
2 years ago
Review Source
Gina Rocklin, CA
I imagine it works fine. But honestly, the medallion that is worn is way to large and heavy. My great aunt won’t even use the service. Her mother had one decades ago and was much smaller from a competitive company, not Mobile Help.
2 years ago
Reply from MobileHelp
Hi Gina, We received your review and we apologize for the issues you are experiencing due to the wearability of the system for great aunt. If you have not yet had a chance to speak with our Technical Support team, a representative will be happy to help resolve this issue and provide you with any equipment replacements needed. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.
Mar. 1st, 2023
Review Source
Rose Lake Orion, MI
Activation voice isn’t loud enough for those who are hard of hearing!
Other than the absence of a volume control, we are very happy with the confidence it gives in case of an emergency
2 years ago
Maxine Felton, DE
I have not had too use the mobile device so have no feedback that would be useful. I did have two false alarms and both times they responded almost immediately and told told me how to cancel the call.
2 years ago
Michael Tustin, CA
I liked the fact that the person who was wearing the pendant had accidentally bumped the pendant against a table which immediately caused a response from MobileHelp service!
2 years ago
Review Source
Linda Red Lion, PA
I’ve used MobileHelp twice in the short time I’ve had it. Response time was almost immediate.
I do wish the volume on the pendant could be adjusted to make it louder.
2 years ago
Review Source
Ann Laderman Miamisburg, OH
I have not been a customer of MobileHelp very long, however I have found it to be very responsive--and quickly. Also they have been patient as I learn what to do.
2 years ago
Review Source
Eric Pepper Marietta, GA
Easy to set up. And system was put to test a few days later. My dad fell, couldn't get up...I know, cliche...and used the system to summon help. Definitely recommend.
2 years ago
Review Source
Tzukuang Houston, TX
I think Mobile Help is a good company in medical grade alert Services. However I havn't used it in an emergency event, I hope when an ER event happens, it will deliver the services as expected.
2 years ago
Myra Barnes Augusta, GA
I do not recommend Mobile Help!! I have had this service for several years. I have used the automatic payment plan taking directly from my credit card. My father pasted October 2022. I returned the equipment in November 2022. As of February 16th 2023 I have not received a refund. I had received a call that the the equipment had been received and the delay of my refund was because of a storm and that I would be receiving a refund. As time past I received a renewal notice. I called back to confirm that no moneys would be taken from my account. At this time I was told there would be no refund because I did not return all the equipment. When I asked repeatedly what was not returned I never got a straight answer. The ladies reply was she could only read the notes before her. I in fact returned all the equipment with the exception of the lock box which I was told to keep. Mobile Helps next statement was that the contract and expired and therefore there is no refund. Neither one of her responses were correct. I requested to speak with her supervisor and that did not happen. I have been patient and I do understand how a refund is prorated. When I took the equipment to a service to handle the return, the associate made the statement of good luck on getting a refund. The associate had the same issues.
Lynn Barnes
2 years ago
Reply from MobileHelp
Hi Myra, Thank you for contacting MobileHelp and bringing this to our attention. At MobileHelp we pride ourselves in providing a great experience to our customers, and we apologize for any inconvenience this has caused. Our records indicate that the prorated refund check for your account has now been issued. Please let us know if you have any additional questions, or if there is anything we can do to help keep you or a loved one safe in the future. We would be more than happy to welcome you back into our MobileHelp family. You can reach us by dialing 877-827-6207 Option 3 for Customer Service. Representatives are available Monday - Friday from 8AM to 8PM and Saturday from 9AM to 6PM EST.
Feb. 17th, 2023
Ronald Queens, NY
The unit worked as specified ! It communicated with me as expected usually with a human ! I went thru a period of unbalance not worrying about not getting help !
2 years ago
Eddie Dishman Braggs, OK
We have had service around three to four months now. It has worked for the most part. My mother fell yesterday and unit did not go off and the button wouldn’t call help. She fell again today and same thing did not work. So I called customer service and the rep I talked to did not seem to have a clue.very unprofessional in my opinion. They are sending her another unit out for her in the mail. I bought this service for my mother because I live quite a ways from her. So now am I going to have to wonder if this is going to work or not.
2 years ago
Reply from MobileHelp
Hi Eddie, Thank you for contacting MobileHelp. We've received your message and we are so sorry to hear about your mother's recent fall. We do see you have recently spoken with our Technical Support team, and they have already sent out a replacement device. Please let us know if you have any additional questions or concerns, we can assist with, or if there is anything we can do to earn a higher score. You can also reach us directly by dialing 877-827-6207 Option 1 for Technical Support. Thank you for being the most valued part of our MobileHelp family.
Feb. 1st, 2023
Debbie Lambert Statesville, NC
I ordered the monitors for my Mother In July. My Mother passed away 8/2/22 and had never used the monitoring. Everything was still in the box. I received it the day before my Mother was hospitalized. After she passed away I called and returned everything in it's original packaging. I told them nothing had been used and everything was still in it's original packing. They told me they were sorry and would refund the money. ($233.70). I received a refund but it was only $134.73! They kept $98.97 just for no reason at all. I could understand if I had just changed my mind but my Mother passed away. I called and talked to someone about it and they said they would look into it and get back to me. I have been waiting for them to get back to me for several months now. This is bad customer service and it goes to show how little they think of their customers. They should be ashamed of themselves. If I could give them a zero I would. The "amazing" that was showing at the bottom of this screen was put there by MobileHelp. I tried to delete it but couldn't.
2 years ago
Reply from MobileHelp
Hi Debbie, We received your review and we apologize for any inconvenience you have experienced at the time of cancellation. At MobileHelp we pride ourselves in providing a great experience to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.
Feb. 1st, 2023
isabelle audet Boulder, CO
Atrocious customer service. As a trauma surgeon I wanted to keep my mother safe. This company is more concerned about collecting money than ensuring their equipment is set up/working properly. They sent my mother upgraded equipment but did not provide set up service(I am in a different state). The equipment sat in a box for seven months while I paid for it. I called and was told account put on hold until I could check equipment in person. I received e mail Aug 30th, 2022, called Sept 1. They received equipment Sept 12 and called to say no bill due and they received extra equipment that was not theirs. I received a bill Nov 28 for a late fee since they did not receive equipment by mid JULY. I called and rep denied that my statements of fact could have occurred. Wow. Buyer beware.
3 years ago
Reply from MobileHelp
Hi Isabelle, We received your review and we apologize for any issues you have experienced at the time of cancellation. Our equipment ships already active to allow for an easy setup once it arrives. And our Technical Support team is always happy to provide any equipment assistance needed over the phone. To cancel the account, the unit does need to be received and deactivated at our warehouse before billing can be stopped and the cancellation completed. At MobileHelp we pride ourselves in providing a great experience to all our customers, and we apologize if you received anything less. Please do not hesitate to contact us if you have any questions or concerns. You can reply to this message privately with your phone number and we would be happy to give you a call. You can also reach us directly by dialing 877-827-6207. Thank you for being the most valued part of our MobileHelp family.
Dec. 3rd, 2022
Susan Hatch Cave Junction, OR
Originally I thought I would be fine with your company but I was wrong....i was at the Dentist office when my monitor went off unannounced and I cancelled the call unknown to me the call was not cancelled and my children are panicking and an ambulance was at my home ......my children found me in town thank goodness I live in a small community.....Next I was told to return my equipment I received a label to mail back within 2 days and I mailed back equipment with a note to please send another piece of equipment I waited a few days and called back about when or where is the new equipment.....this where everything goes wrong 3 days after this I fell and hurt myself badly I laid on floor for 4 hours until woke my children so someone could help me off the floor that is when I saw what happened to my body bruised from just above right ankle to just below my knee, hit my nose ,lip, shoulder and the final damage was on my right breast bruised top and underneath and I was bedridden for 5 days......this period when I fell I should have had new equipment and I would have been taken care properly...I know my 3 months of service were returned....but this shouldn't happened....I have since gone to another service but feel I should be compensated for your company not knowing what is going on please also tell your employees I am sorry for getting upset...please understand where I am coming from.....I am in remission with cancer(breast) so I was unable to get my mammogram do to bruising of my breast....Also, not so much as a SORRY from anyone in your company....Pissed Off customer
Susan Hatch
3 years ago
Reply from MobileHelp
Hi Susan, We have received your message and we are so sorry to hear about this fall. We hope you recover quickly. This is not an experience we want any of our customers to have. Our records do show that the full refund was issued, and our Technical Support team has attempted to get in touch with you several times, but was only able to leave you a voicemail. We have forwarded your review to our Technical Support team and we would be happy to further review this incident with you. You can reach an agent directly at 877-827-6207 Option 1. Representatives are available Monday - Friday from 8AM to 8PM and Saturday - Sunday from 9AM to 6PM EST.
Nov. 18th, 2022
Mary Ann San Antonio, TX
Absolute crooks!!
They make it so very hard to cancel their services. We paid a full year in advance after being told that we would get 2 months free – 14 months of coverage for the price of 12 months. Don’t fall for this ploy! My mother-in-law passed away after 7 months of membership and now we only get credit for the remaining 5 months. Since she died we do not get the extra 2 months of credit.
I have a brother that is in need of a fall device so I wanted to get a credit on my account and transfer the equipment to my brother. Can’t be done! They must receive the original equipment back and then my brother can order his own device. We have to box up the equipment, put the account number on the outside of the box, and wait for a shipping label. It took three phone calls and 36 hours to get the shipping label. (another 3 days of paying for the membership) And get this. . .the return address on the shipping label is my mother-in-laws address! She’s gone. She has no address.
The next step is to wait to get a call from the “Accounting Department” so they can verify that we want to cancel service. Really? Really? The box of equipment is sitting on the desk in the “Accounting Department” and they still need to verify that we want to cancel service? I hope they don’t try to call my mother-in-law. She won’t answer – or at least I hope she doesn’t.
Still waiting on my credit.
Requested refund on 10/12/22. Finally was told that I was going to get a check in the amount of $82.00 on 11/3/22. This is for 5 months of services. Since I paid $563.40 for the year, I was expecting $234.75.
You really wouldn’t believe the calculations they use.
Absolute crooks!!
3 years ago
Reply from MobileHelp
Hi Mary Ann, We received your review and we are sorry to hear that mother-in-law has passed away. We offer our sincerest condolences during this difficult time. And we apologize for any inconvenience you have experienced with the cancellation. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on for further assistance with any unresolved issues? You can also reach us directly by dialing 877-827-6207 Option 3. We look forward to speaking with you soon.
Nov. 4th, 2022
Tammy Yaniro Prescott, AZ
I am very unhappy. My father had a heart attack about a year ago and I bought him a year of service from MobileHelp, which he never used and he is feeling healthy these days so he wanted me to send back the device and cancel it. I called MobileHelp and they said I would have to send back the device before they would cancel. My father lives by himself several hours away from me and he can't drive anymore due to his eyesight, plus he has no one nearby to help him so I asked if they could have UPS or FedEx pick it up and they said no, that was for me to figure out. Normally a company will at least send out a return label, but no. So I had to print out a label from FedEx, mail it to him, have him box it up, etc. and put it on his porch then arrange a pickup. Because of all this hassle and because the customer service rep said no big deal-just return around such-and-such a date, I didn't worry too much about the exact timing because I had already canceled the service. Now I get this renewal notice in the mail telling me my debit card will be automatically charged another $545.40 by the end of this month. I called and explained that the device was on it's way to them and that I had canceled the service and the customer service rep was extremely rude and said I would be charged the full amount and once they receive their cheap picce of plastic in the mail they will cancel my service and prorate me service charges. I am livid. This company preys on the elderly and they are useless!!
3 years ago
Reply from MobileHelp
Hi Tammy, thank you for contacting MobileHelp and bringing this concern to our attention. First, we want to apologize for any inconvenience this has caused. We pride ourselves in providing world class customer service and we are truly sorry for your recent experience. Our renewal notices are mailed at least 30 days in advance, so it does seem like the letter and your return of the system may have cross paths in the mail. We have not received the system back as of yet, but to ensure you are not billed due to any delays the carrier may experience with the return, we will push the renewal out a month to 11/31. Again, we want to apologize for the inconvenience. Please contact us if you have any additional questions.
Oct. 18th, 2022
Ron Aitchison Vancouver, WA
The peace of mind that my dad had with MobileHelp was great! The problem came after my dad passed away. I returned the equipment and requested a refund for the remaining balance that my dad had prepaid. After mailing the equipment back, I received a check written to "The Estate of (my fathers name)". The bank told me that we would have to open a new estate account in order to cash or deposit this check and advised that I ask MobileHelp to reissue the check leaving off "The Estate of" and just write it to my fathers name. I called MobileHelp and was told that they couldn't reissue the check until either the valid time expired or I returned the check to them. I mailed the check back to them and was expecting it to take a couple weeks to receive the reissued check. I had sort of forgotten about the check for a couple of months before I contacted MobileHelp to inquire where the reissued check was. It was August 3, 2022 when I called after waiting more than 2 months. The agent told me that according to their system, the check was processed to arrive at my house by August 5, 2022. On August 11, 2022 after not receiving the check, I again called and this time was told that the check was scheduled to be written on August 12, 2022! I asked to speak with a supervisor and was told that since all of the agents are working remotely, I would be placed in a queue for the supervisor to call me later that day.
After not receiving a call back on August 12, 2022, I called back on August 13, 2022. When the agent answered my call, the first thing that I asked was to speak with a supervisor. Of course the agent wanted to try to fix the issue first and when she looked up the account, she told me that the check was ready to be processed, but that they only write checks on Tuesdays, so the check won't be written until August 16, 2022. After explaining that this is now the 3rd date that I have been given on when the check would be written, and again asking to speak with a supervisor, she told me that she was relaying information from her supervisor to me and that they were not available to take my call. At that point I have had enough with the run around and I informed the agent that if I didn't have a check in my hand by August 19, 2022 that I would be filing a small claims action against MobileHelp for the remaining balance, as well as my time to collect the balance and any/all court fees. The agent told me that she would put that in the notes, and again put my name in the queue for a supervisor to call me back that day with priority. That was August 12, 2022 and it is now August 15, 2022 and I still haven't received a call back. We will see if the check gets issued and mailed tomorrow.
3 years ago
Reply from MobileHelp
Hi Ron, We received your review and we apologize for the inconvenience you have experienced. This is not an experience we want any of our customers to have, and we are glad to see that our Customer Service team was able to assist with resolving this issue. A confirmation email was sent to your email address on file with information regarding the reissued check. Please do not hesitate to get back in touch with us if any further assistance is needed. Our Customer Service team can be reached directly at 877-827-6207. Thank you for being the most valued part of our MobileHelp Family.
Aug. 17th, 2022
G. Taylor Littleton, CO
AGGRESSIVE SALES TACTICS
I called MobileHelp on Monday June 20 to find out information about their services. That day I said that I would call them back IF I was interested in signing up. I did not give them my phone number so they obviously picked the number up from caller ID and since then I have received multiple calls from them.
I told them on 6/24 that I was going with a different company, and on 6/25 I pressed '9' to be removed from their call list - the recording said I would be removed.
Then I received a call on 6/26 from automated call - I pressed 1 to speak to a representative and told them AGAIN to remove me from their list, and the representative hung up on me.
I want my phone number REMOVED from their call list.
Thank you, Greg Taylor
3 years ago
James Richards Las Vegas, NV
I went through mobile help to help for my mom . They was very polite and helpful. Everything I asked them for services for my mother they answered everything I needed to know .
3 years ago
Terri Jones
Please read the enormous amount of negative reviews out there from those of us who have tried to close an account after our elderly parents no longer needed this service. This company accuses families of not returning equipment that we dutifully sent as instructed. To top it off, they are insisting they will not close the account and will automatically renew the annual service if we don’t pay the equipment ransom price. We have waited over 3 days for a supervisor to call us!!! After all we have read from others having this very experience I wonder if a class action suit is right around the corner for this horrible company. We had no problem with the service they provided until this awful mess!! I would NEVER use them again.
3 years ago
Reply from MobileHelp
Hi Terri, We received your review and we apologize for any inconvenience you are experiencing with the cancellation of your account. At MobileHelp we pride ourselves in providing a great experience to all our customers, and we would like to contact you to verify the account and assist with any unresolved issues. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 3 for Customer Service. We look forward to speaking with you soon.
Apr. 13th, 2022
Melody Block Clifton, NJ
Customer service is outstanding (with kudos to Samantha V). Mobilehelp is very responsive and offers a much needed service (and at a fair price). I am very, very pleased.
3 years ago
Marlene Sloan Pequot Lakes, MN
MobileHelp was fine until we discontinued my mother-in-laws service as she entered a senior facility with its own service. Mobilehelp charged me from the day I ordered the service then they charged me until the day that they received the returned equipment. Seemed unfair since they charged me when I didn't have the equipment yet I thought it would be fair to stop charging me on the day I asked them to quit service but they did NOT. They waited until they had the equipment. I paid a yearly rate but they prorated my refund at the monthly rate and charged me for a full month of service at the close even though I only used a couple of days. They will charge you coming and going if you cancel. I was not impressed!
4 years ago
Reply from MobileHelp
Hi Marlene, We received your review and we apologize for any inconvenience you have experienced with your cancellation. At MobileHelp we pride ourselves in providing a great experience to our customers, and we're glad to see that you were able to connect with our Customer Service team for assistance with resolving this concern. Please let us know if you have any additional questions, and we will be happy to have one of our representatives give you a call back for further assistance. Our Customer Service team can also be reached directly by dialing 877-827-6207 Option 3. Thank you for being the most valued part of our MobileHelp family.
Nov. 23rd, 2021
Lane Zbar
About one year ago I decided to use Mobile Help to provide a layer of protection for serious medical issues. When my equipment arrived there were some problems with the equipment. It took Mobile Help three shipments to finally provide the proper equipment I had requested. I diligently returned all of the faulty equipment without issue. On or about 10/12/2021 I tested the fall detection pendant. It wasn’t until the third time that the alarm started the “call in progress “ process started but nobody from Mobile Help responded to the alarm for 10 or 15 minutes and then it disconnected. After another 20 minutes or so an agent came on the line asking what my emergency was despite the fact that I had not made another distress call after I was disconnected. The woman said that there was no record of a previous call. This made no sense seeing as how she just came on the line with no further action by me. If my test had instead been an actual emergency, the result could have been tragic. After all of these issues, I decided to switch to Medical Guardian and proceeded to return all equipment per the instructions provided by Mobile Help, and the FedEx tracking number showed that Mobile Help had indeed received the equipment and was signed for. At 9:25 on the morning of 10/29/2021 I received a phone call from Mobile Help confirming that they had received the shipment but owed two pieces of equipment from 2020. 2020? If there had been any issues when I returned all of their faulty equipment last year, one would expect that Mobile Help would have raised the issue at that time, not a year later. I called Mobile Help customer service the same day at 12:10 pm and spoke with Sheila (sp?). It would be a gross understatement to say that Sheila was rude and unpleasant. When I started to explain the situation, she cut me off and said that my issue had already been communicated to their office and were working on it, whatever that means, and that they would call me back. Surprise. They failed to call me. I immediately contacted my lawyer, who advised me that if Mobile Help were to send me to collections, I should take them to court, which I would. I find Mobile Help to be incompetent thieves.
4 years ago
Reply from MobileHelp
Hi Lane, We received your review and we apologize for the inconvenience you have experienced. We're glad to see that our Technical Support team was able to connect with you and help resolve the issues with your account. Please let us know if there is anything we can do to help keep you covered in the future. We would be happy to welcome you back to into MobileHelp family.
Nov. 2nd, 2021
Raymond Holden Fresno, CA
We were offered two free months at the beginning and signed up with the two payment plan. The charge for the first payment was billed plus another unknown different charge for $30. The next billing date didn't reflect the two free months offered at the beginning and when we called, we were told the $30 was a partial payment fee. When we realized the two free months didn't actually exist, we decided to cancel for an immediate refund.
4 years ago
Reply from MobileHelp
Hi Raymond, We received your review and we would like to apologize for any inconvenience you have experienced with your order. At MobileHelp we pride ourselves in providing a great experience to our customers, and we are sorry if you received anything less. We were unable to locate your account, but we would like to contact you to help resolve any concerns you may have. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 3. We look forward to speaking with you soon.
Sep. 27th, 2021
Wendy Zimmerman Detroit, MI
This system was not a good choice for us.
We were advised by the sales rep to try using the mobile device as a base on the main floor for easier access to take it when she leaves the house and the base unit by her bed upstairs. She couldn't hear the call center representative on the mobile device when she pushed her button. We were told by company representative that there is no volume control for the mobile device.
The GPS and fall protection features and ability to talk to the call center representative through the pendant are in the mobile pendant only. The other pendant only communicates with the call center representative through the base unit.
And there is no technical support one of the devices malfunctions after normal customer service and technical support business hours.
We are returning all of the equipment for a full refund and choosing a different company.
4 years ago
Reply from MobileHelp
Hi Wendy, We received your review and we are sorry to hear that the system you ordered with us did not seem to meet your expectations. If you would like to give us the opportunity to troubleshoot the equipment with you and send you any replacements needed, we would be more than happy to help. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1 for Technical Support. We look forward to speaking with you soon and getting these issues resolved.
Jul. 21st, 2021
Sstrahler Colorado Springs, CO
AVIOD AT ALL COSTS!
Due to my father's failing health I had to sign up from medical alert account. After weeks of research I ended up choosing Mobilehelp. They had all the right answers to all of my questions.
We had the account for approximately 6 months. My father had one occasion to push the button during that period which was on a Sunday. The unit did not work! Upon trying to contact a representative all the messages told us the company was closed and to contact them the following business day which was Monday.
Unfortunately my father passed away January of 2021. I contacted the company informing them of his passing and to find out what needed to be done to return the equipment and receive a prorated refund.
The representative gave me tons of steps that needed to be followed in order to get the refund due.
After following the steps and contacting the company weeks later to verify everything was received and in order I was informed that it would take 30 plus days to receive any refund. After waiting 30 days and still not receiving any refund I again contacted the company. It was at that point I was told that a check had been issued to my deceased father's previous address and was made out payable to my father and my father only. I told the representative I was dumbfounded that a check would be made payable to my father when they had been informed that my father was no longer alive. The representative informed me there was nothing she could do and if I wanted to correct their mistake it would cost me an additional $30. It was at that point I requested to speak to a supervisor and was informed that speaking to a supervisor would not be possible. After 40 minutes of conversing with the customer service representative I was told as a courtesy to me they would waive the $30 required to fix their mistake and a new check would be issued in my name payable to me. When I inquired as to why they couldn't just refund to the original form of payment the answer I was given was "I don't know it's just not possible". When I inquired as to when the new check would be issued again the response was they could not answer the question but checks are issued every Friday.
It's been 3 weeks and I contacted the company again today. All the notes regarding the mistakes the company has made were notated on the account. Yet no check has been issued and no additional answers were given. Even when I inquired as to why a check would be knowingly issued payable in a deceased name again no explanation was given.
In all the steps involved in closing out my father's estate Mobilehelp has been by far and away the most difficult, most incompetent and most stressful.
Incidentally and worthy of note… I tried to leave a similar review on the company's website and received a site error message. But when I put a bogus positive review as a test it was accepted without issue. Go figure.
I cannot stress enough how highly I would recommend avoiding this company. They are terrible.
4 years ago
Reply from MobileHelp
Hello, We received your review and we would like to apologize for any inconvenience this has caused. We strive to provide the excellent customer service. We see you recently spoke with our Customer Service team to have this resolved, and we are glad we were able to assist you in this resolution. Thank you for being a valued part of the MobileHelp family, and please let us know if you have any additional questions or concerns that we can help with. You can reach us by dialing 877-827-6207
Apr. 7th, 2021
Annette Rivera Washington, DC
After a brief usage with this phone, I will be DROPPING this service. The Billing went from $50.00 for UNLIMITED to overage fees charged. The website did not accurately paint the same picture about my bill. My online account said $0.00 due but they turned off the phone because of "OVERAGE" fees that were seeing - calls to Puerto Rico. There was no forewarning that they were turning off the phone. I could not see any of this on my bill!!!! I am extremely angry that this phone has cost me tripple the amount than what I was lead to believe. Billing is not as transparent. When asked about turning off the phone, they couldn't even direct me to the policy in contract (most likely it is not there). DO NOT GET INTO THIS BILLING TRAP!
4 years ago
Reply from MobileHelp
Hi Annette, We received your review and we are sorry to hear about your experience, however, it seems like you may have the wrong company. We do not provide any personal cell phone coverage. However, we do offer personal emergency response systems, such as a help button you can push in case of an emergency. Please let us know if there is anything we can do to help keep you safe. You can reach us by dialing 800-800-1710 and a representative would be happy to help.
Feb. 27th, 2021
ZomBit Memphis, TN
They were quick to take my payment for the equipment and service for the 1st year in full. (I live 300 miles from my mother, they were ask to call her, set up the equipment and make sure she would be good to go) Unfortunately it took them almost 90 days to attempt to get the service online. Upon working with my mother, the technician noted in the note section that due to my mothers address AT&T service will not be reliable in a mobile home. Thirty days later, after I called them, my mother received a return label. Now it has been over 150 days, they were KIND enough to prorate my refund for a service that did not work a single day. They like most are all smiles when everything works as marketed but, when things are difficult they take advantage of the elderly and their lack of knowledge! I would not call these people to monitor my pets!!!!!!!!!
Jason
5 years ago
Reply from MobileHelp
Hi,
We received your review and would like to contact you to resolve any issues. What is the best number for us to reach you? We apologize for any inconvenience that you have experienced. At MobileHelp we pride ourselves in providing a great experience to our customers. We want to ensure that you have not experienced anything less. We look forward to speaking with you soon.
Kind Regards,
MobileHelp
We received your review and would like to contact you to resolve any issues. What is the best number for us to reach you? We apologize for any inconvenience that you have experienced. At MobileHelp we pride ourselves in providing a great experience to our customers. We want to ensure that you have not experienced anything less. We look forward to speaking with you soon.
Kind Regards,
MobileHelp
Oct. 18th, 2020
Sherrie Aurora, CO
I was told I if I paid for the FULL Year, I would get a discount. Unfortunately, I used the service for six months so I lost my discount. I should have received a refund of $235.00 and got $147.92 instead because of the interesting way they compute usage if the year is not complete. Think twice before using them because they are “stealing” money from you! How many senior citizens do you know that will use the service for EXACTLY 365 days....life is not that regulated! Go with a company that is honest in their fees they will charge you....
5 years ago
Reply from MobileHelp
Hi Sherrie. We are sorry to hear about your frustration with your refund. You can view our return policy here on our website under "return policy", as well as, it is listed on the terms and conditions of service that you receive in your box and an electronic copy. It states, you may receive a prorated refund, based on the non-discounted monthly rate, after we receive your complete system. When you sign up for service with annual plan, you are given a larger discount under the consideration you have elected to stay with us for a longer period of time, if you cancel before the time you originally selected, your discount is removed and your refund is based on the non-discounted monthly rate of the service for the plan you have selected.
Please let us know if you any further assistance.
Thank you for being a valued part of the MobileHelp family.
Please let us know if you any further assistance.
Thank you for being a valued part of the MobileHelp family.
Aug. 21st, 2020
Elizabeth Dommond
Each representative I spoke with was polite and courteous respectful and compassionate. I am thoroughly confident about this company's ability to serve me with excellence
5 years ago
Tammy Short
Is the easiest mobile help there is out on market today customer service is very helpful an kind did not realize a mobile help would be so easy great price
5 years ago
Susan Hill
Great customer service. My father died a few days after receiving the device and they gave us a full refund and were very compassionate about our loss.
5 years ago
Eugene Turner
Great response time for emergencies. Customer service has been outstanding. I have found MobileHelp to be a company I can trust my love ones with for quick response.
5 years ago
Nancy
Good feeling of security...easy to use....don't fear falling with no help...goes anywhere...good customer service...trustworthy company...good reputation.
5 years ago
Ronald Marcell
They were very helpful with all of the things I needed to secure a device and service for my sister who had cancer and lived alone in a very rural area.
5 years ago
Lisa Femia
My 81 yr old Dad LOOOVES it. He did not want anything, but Mobile Help is easy to understand and when they talk through the base, he hears them loud&clear.
5 years ago
Kevin Lewis Acworth, GA
Excellent, from the first second I called and then called back for more info, shipping time, everything was excellent. Purchased for my mom, she loves it !
5 years ago
Rita Kolb Westminster, MD
I called them after former sec agent increased their prices another $100, Tje lady who answered described the benefits that cost $200 less with more offered.
6 years ago
LB Travelers Rest, SC
Don't let the $19.95 price grab you. Although this is a very good item to have, if you are disabled/senior/handicapped, You will definitely need the extentions that cost double. This program is too costly for those of us who need it, to afford.
6 years ago
Reply from MobileHelp
Hi,
Our $19.95 plan provides coverage in the home with just the press of the button. If you need to add a fall detection pendant, that is only an extra $10 per month, making your total monthly payment $29.95. We would love to speak to you further about pricing and plans, to see what would be the best option for you. Please contact us at 800-916-3067. Kind Regards, MobileHelp
Our $19.95 plan provides coverage in the home with just the press of the button. If you need to add a fall detection pendant, that is only an extra $10 per month, making your total monthly payment $29.95. We would love to speak to you further about pricing and plans, to see what would be the best option for you. Please contact us at 800-916-3067. Kind Regards, MobileHelp
Jun. 3rd, 2019
Terry D Westland, MI
They answered all questions clearly without dodging details. Thus far they have delivered as promised . Tests have been correct and responses have been timely.
6 years ago
Anonymous
The fall detection option didn't work for me because it was too sensitive and constantly went off. Now I find the wrist one is making my wrist develop rashes. I have very sensitive skin. Must be something not good in the Plastic band. I will most likely cancel service.
6 years ago
Reply from MobileHelp
Hello,
Thank you for your feedback. We are sorry to hear about your experience. You can change the wrist band to any standard watch band that would suit you better. If you have any questions or concerns, please contact Technical Support at 877-827-6207, Option 1.
Kind Regards,
MobileHelp
Thank you for your feedback. We are sorry to hear about your experience. You can change the wrist band to any standard watch band that would suit you better. If you have any questions or concerns, please contact Technical Support at 877-827-6207, Option 1.
Kind Regards,
MobileHelp
Jan. 14th, 2019
Mintha Tidwell; Edith Allen
They are quick to respond and customer service is great. Every time I have spoken with someone on the phone they have been very courteous and pleasant.
6 years ago
OLLIE BONNERT Stuart, FL
AFTER BEING TOLD THEIR WAS NO CONTRACT. I RECEIVED AN AGREEMENT TO SIGN, THAT DIDN'T HAVE THE LENGTH OR COST OF THE AGREEMENT. I CALLED & WAS TOLD TO PUSH # & I WOULDN'T LOSE MY PLACE & THEY WOULD CALL BACK. AFTER AN HOUR & NO CALL I CALLED. TOLD THEM I WANTED TO CANCEL BECAUSE OF THE ABOVE, IN ADDITION I WAS TOLD BY LEGAL IT WAS A CONTRACT/ AGREEMENT. RODNEY INSISTED IT WASN'T A, CONTRACT . HE TOLD ME IT WAS SHIPPED & I WOULD BE CHARGED. I CHECKED UPS & AT 3:30 PM THEY WERE WAITING FOR THE PACKAGE. IF IT ARRIVES I WILL RETURN IT, & NEVER RECOMMEND THIS COMPANY TO ANY ONE. READ ALL THEIR LEGALIZE & THEN YOU WILL KNOW WHY.
7 years ago
Reply from MobileHelp
Ollie,
We do not have a contract, you can cancel at anytime, which is why there is no length of time/cost mentioned on the document you received in the mail. As Rodney explained to you, what you received in the mail was the monitoring service agreement. Monitoring Service Agreement lists your emergency contacts, that you understand that you must contact MobileHelp to make any billing changes, that you understand if you want to cancel the service you must return the equipment and how the service works. You sign and return it stating that you understand those terms & conditions. However, if a subscriber elects not to sign and return it, then that is their prerogative, since it is not a contract. We attempted to explain this to you in a follow up call, but you had stated you had already sent the system back. We wish you had given us an opportunity to provide you our services. If you change your mind, please don't hesitate to contact us!
Best Regards,
MobileHelp
We do not have a contract, you can cancel at anytime, which is why there is no length of time/cost mentioned on the document you received in the mail. As Rodney explained to you, what you received in the mail was the monitoring service agreement. Monitoring Service Agreement lists your emergency contacts, that you understand that you must contact MobileHelp to make any billing changes, that you understand if you want to cancel the service you must return the equipment and how the service works. You sign and return it stating that you understand those terms & conditions. However, if a subscriber elects not to sign and return it, then that is their prerogative, since it is not a contract. We attempted to explain this to you in a follow up call, but you had stated you had already sent the system back. We wish you had given us an opportunity to provide you our services. If you change your mind, please don't hesitate to contact us!
Best Regards,
MobileHelp
Jul. 16th, 2018
Janell Medford, OR
Features that others didn't have, special price deal I was given for my Mom, good customer service so far, it was received quickly after ordering, very easy to set up
7 years ago
Twrenn Virginia Beach, VA
Mobile help return my call promptly, answered all my questions and provided additional options. Essentially, they did exactly what they said they would do.
7 years ago
Janice Sullivan Lakeland, FL
I paid up front $513 for 13 months of the base with the mobile unit along with a fall detect necklace and a bracelet. I accidentally pressed the fall detect a couple of times. I had the mobile receiver in my pocket. But the sound was so loud from the speaker that I could not understand them and they could not understand me. So they called me on my cell phone. Hey I can call for help on my cell phone without them! I called tech support 4 times over this issue and was finally told that they can't adjust the sound level on their mobile receiver speaker. So unless I fall on the plugged inbase unit, I can't communicate with them without using my cell phone. Before they got my $513, I was told that if I wasn't happy with it that it would be shipped back for free. Well, today I find out I get to pay for the shipping. Now isn't that insult injury! Buyer beware!!!
7 years ago Edited September 14, 2021
Reply from MobileHelp
Dear Janice,
We are sorry about the experience you described above. We did review your account and you hadn't contacted us since August 2017, prior to this review & cancellation put in the same day. If you were having an ongoing issue, we wish you would have contacted us so we would have had the opportunity to find a solution for you. Thank you again for your feedback.
Best Regards,
MobileHelp
We are sorry about the experience you described above. We did review your account and you hadn't contacted us since August 2017, prior to this review & cancellation put in the same day. If you were having an ongoing issue, we wish you would have contacted us so we would have had the opportunity to find a solution for you. Thank you again for your feedback.
Best Regards,
MobileHelp
Apr. 18th, 2018
Jean sewell Kaaawa, HI
I had Mobile Help for almost 2 years and I got it for a different reason other than falling. I have terminal heart condition and can have heart attacks jokes in faint at any moment . I provided all of my medical history at the time I signed up along with doctors names hospitals medications taken and was told this would be transmitted to anyone who came to my aid so that they would be well informed as to where to send me who to call what to do ? That was not the case as I called the service the other day for an emergency and found out that neither responder firefighters and or ambulance had any medical history on me at all other than my address ?
I wanted to be secure in knowing that if I was not conscious that the responders would have all my medical information and be able to act accordingly but now I am told I misunderstood.
I did not need to pay $50 a month to push a button to have them do what I could do on my own by pushing my cell phone emergency button .
If you just want someone to know when you fall and respond then this is probably a good service I wanted someone to know when I fell was unconscious and had all the background information to make informed decisions when they got to me ?
The cancellation rate was rude and acted like I was unimportant and was uninformed on my own! Really .
So I would suggest everyone have a false alarm just to see if you’re getting the service that you’re actually paying for before waiting years to find out you’re not getting what you’re paying for .
7 years ago
