Name: MobileHelp
Rating: 4.6

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Verified Customer

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rex rodriguez

excellent service. product works very good. peace of mine home and travel

3 years ago

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Marge Murphy

the necklace is very sensitive. Has gone odd twice just setting it on yje counter and once in bed

3 years ago

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Deborah Modawell

Very understanding on the phone. You ask questions and they almost always have the answer

3 years ago

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Deborah Steffen

They are very fast to check on you if you have pressed your button.

3 years ago

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Kathy Owens

Great customer support and they care about their customers and their family.

3 years ago

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Verified Customer

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Tom

Wrapped and loaded on time amd everything arrived undamage two states later!

3 years ago

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Aaron and Andrea Canowitz

Very kind and efficient and very kind with my silly questions

3 years ago

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Nancy Bergeron

we had two false alarms and the first responders had a quick response

3 years ago

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Rachel Ventura

have received excellent customer service & have been very helpful

3 years ago

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Libby Yunger

There were people around who would have called 911 but you beat them to it

3 years ago

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Christina MeGee, daughter

within 48 hours my mom was by herself and fell and you we're there!!

3 years ago

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Susan E. Meyer

Because they are so reliable. They have been there whenever I've needed them.

3 years ago

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Bill Sommers

Fast response, good value for the price. Easy to set up and use.

3 years ago

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Verified Customer

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Howard Bud McFadden

unexpected good service. Received new wrist button because battery signal was low.

3 years ago

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Lucille Winton

I have accidently turned mine on and they were right there immediately.

3 years ago

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Seri Sergent

There when I needed them. Timely arrival. The mobile speaker was a God send.

3 years ago

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Cindy

It very trustworthy and called when mom push the button on an accident

3 years ago

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Melody

I really like the portability and excellent quality of the device.

4 years ago

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Terry

Their customer support immediately contacts you if something goes wrong.

4 years ago

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William

The device is very small and compact. I'm satisfied with the product.

4 years ago

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Vivian

MobileHelp is very proactive in contacting me to test the equipment.

4 years ago

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Mary

Their customer service is so helpful, and their system is easy to use.

4 years ago

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R

They are very responsive when it comes to customer service.

4 years ago

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Ruth

Customer service has provided everything I've needed when I've called in.

4 years ago

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Diane Simcik

They are everything plus more that they promised they would be.

4 years ago

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Mario Zepeda

Customer service is exceptional and the follow up is outstanding

4 years ago

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Johanna Wellwood

Helpfulness with answering questions. Ease of using equipment.

4 years ago

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Dan Staples

Ease of use, family security and peace of mind and service. Dislike push for revue.

4 years ago

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Debra James

Great in an emergency. They are kind and caring and helpful.

4 years ago

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Gloria Nidus

The emergency staff comes on immediately after I touched button accidently

4 years ago

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Dallas Croasmun

Several false alarms and everything worked as presented and expected

4 years ago

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Irene

so far they have been very helpful and have a live person answer the phone which is great.

4 years ago

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Caryl Gorsline

Great customer service. Ease is signing up. Very responsive when needed.

4 years ago

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Verified Customer

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cheryl gatlin

wonderful co. they are professional and wiling to answer any questions

4 years ago

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Verified Customer

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Don G

Outstanding Customer Service. Ease of use. Quality Product. Reasonable Price.

4 years ago

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Dorothy Rhinehart

good they always answer and are there when you need help even when its a false call they answer

4 years ago

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Anonymous

Very professional and caring people with patience to go with it.

4 years ago

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Bal saini

Good service and follow up. Very courteous and helpful. The response was quick.

4 years ago

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A. Rose

High Quality System and Customer Service at an Excellent Price

4 years ago

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K. Altman

Very friendly kind customer relationship. Easy to work with.

4 years ago

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Kerri

The guy I spoke to was informative. We tested it and it was easy to use.

4 years ago

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Anonymous

I like the company. I have tested the device. I knew it does what it is supposed to do. I have no problems with it.

4 years ago

Reply from MobileHelp

Hello, We received your review and would like to thank you for your kind words, as well as for giving us the opportunity to help keep you safe. If you have any questions, our Customer Service team is always happy to help and can be reached by dialing 877-827-6207 Option 3. Representatives are available Monday - Friday from 8AM to 8PM and Saturday from 9AM to 6PM EST.

Nov. 19th, 2020

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Verified Customer

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Elanore

Once I accidentally set it off and everybody came running. It is handy.

4 years ago

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Delores

Customer service has been fine. Everything is fine except the fall detector is too sensitive.

4 years ago

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Jesus

Easy to use. My mother is able to use it with no issues. The program is working.

4 years ago

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Verified Customer

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Gloria

When I ordered it, a lot of very nice people helped me. I test it every month.

4 years ago

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Verified Customer

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Anonymous

I have had it for several weeks and it is still not working yet. I would like it because it would be convenient.

4 years ago

Reply from MobileHelp

Hi, We received your review and would like to contact you to help with any trouble you are having with the equipment. What is the best number for us to reach you? You can also reach Technical Support directly by dialing 877-827-6207 Option 1. We apologize for any inconvenience that you have experienced. At MobileHelp we pride ourselves in providing a great experience to our customers. We want to ensure that you have not experienced anything less. We look forward to speaking with you soon.

Nov. 19th, 2020

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Verified Customer

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Carol

Customer service is very good. The unit is fine. I would recommend it.

4 years ago

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Verified Customer

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Carol

When I test it, it tests fine but when I set it off 4 times, I did not know it was set off. It is very complicated to use. I want to quit it altogether.

4 years ago

Reply from MobileHelp

Hi Carol, We received your review and we definitely understand your concern. We would like to contact you to help resolve this issue. What would be the best number for us to reach you on? We apologize for any inconvenience that you have experienced. At MobileHelp we pride ourselves in providing a great experience to our customers. You can also reach Technical Support directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Nov. 19th, 2020

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Verified Customer

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Tom

I've tested it a couple of times and it was okay. I like it for the safety.

4 years ago