Name: MobileHelp
Rating: 4.6

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Verified Customer

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Jim DiStefano

Feel secure no matter where I go. The range of coverage via gps is great

4 years ago

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Verified Customer

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Claire Mastey

so far working well I set it off by mistake and the girl was very helpful

4 years ago

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Valerie Andrews

Equipment works reliably ,all staff have been very professional.

4 years ago

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Debbie Shanley

Very good customer service. Great instructions on how to set up the equipment.

4 years ago

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Patricia Polo

when I needed them they were there both online and got help

4 years ago

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billie richardson

always ready to help. have hit button by acdent they call to make sure that you are alright

4 years ago

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Daniel

Always helpful friendly. Have followed through on anything we've requested.

4 years ago

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Brad Purfeerst

We have tested the watch and it worked well and the answering service called right away.

4 years ago

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Jeannine Mosher

Professional, efficient Have only had a short time, difficult to assess

4 years ago

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Judith Garson Tinley Park, IL

They are professional, helpful and the service actual works well.

4 years ago

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Patricia Schardin Forest Lake, MN

I have hit my button accidently 2 x's and the response has been immediate

4 years ago

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Michael Kingsbury Forest Lake, MN

Excellent response, and positive , comforting exchange between operator and me.

4 years ago

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JF

Have used twice already and have gotten immediate assistance

4 years ago

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Anon Auburn, CA

Any time I have a question I have called them and get it answered instantly.

4 years ago

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Patricio Barraza for Olga Barraza San Mateo, CA

Earlier calls tooks 55 seconds to respond and not in desired language of Spanish

4 years ago

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James Eades Santa Ana, CA

They were very easy to work with and set up and answered all questions.

4 years ago

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Reiko Bradley Northridge, CA

The guys arrived quickly and were very nice and compassionate

4 years ago

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Stuart B. Hobart Chandler, AZ

haven't used for an emergency, but as for help through tech service on my smart watch horrible, time to speak to a tech, 6-8 minutes.

4 years ago

Reply from MobileHelp

Hi Stuart,

Thank you for your feedback. We received your review and would like to apologize for any inconvenience that you have experienced with our hold time when calling our Technical Support team. But rest assured, when pressing the help button on our equipment for an emergency, the call is routed to our dedicated emergency monitoring centers for a much quicker response. At MobileHelp we pride ourselves in providing a great experience to our customers. We thank you again for your feedback which alllows us to continue to do so.

Kind Regards,
MobileHelp

Feb. 4th, 2020

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Verified Customer

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Camille Barnes Mandeville, LA

Very helpful, my Mom needed their services the first day I got her connected.

4 years ago

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Rich Lincoln, NE

They are cheaper than others and provide an excellent service

4 years ago

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Cindy Frankfort, KS

ability to be mobile, ease of set up, prompt customer service

4 years ago

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John McMullen Gig Harbor, WA

From Online ordering thru activation its a very nice experience

4 years ago

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John Bradley Renton, WA

Great help. Pleasent customer service. Nice looking equipment easy to use.

4 years ago

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maria rodriguez.

twice the alarm was trigered by mistake and they responded immediatly

5 years ago

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Vina Henry Los Angeles, CA

Because they're right on the money when pendant goes off accidentally..

5 years ago

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Ruth A Faulkner

mobileHelp helps me when I need them and gives me good advice,

5 years ago

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Lillie Washington

So far so good. Have not had to use it yet, but was assisted very well in setting it up.

5 years ago

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Janet Dukes

Because they are very friendly and they let me know when there's a problem.

5 years ago

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Marilyn sha5tswell

friendly people and they have always been very helpful when I have had to call.

5 years ago

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Ernest Landeros

Professional service that delivers peace of mind for my loved one.

5 years ago

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Shannon Seater

It is extremely convenient and covers numerous situations in home/out of home.

5 years ago

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Janie Whitman

I always have a signal and they are always there when I need them

5 years ago

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Margaret

take the time out to check up on me to see how my equipment is doing.

5 years ago

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Penelope

All of questions were answered and they were pleasant to speak with

5 years ago

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Lynn Lewis/Neil Letson

Have always responded quickly even though we have not needed EMS

5 years ago

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Laurel

I needed to use them one time and it was quick and efficient.

5 years ago

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Eunice Heron

Quick response ... great customer service ... budget friendly pricing

5 years ago

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Lynn Maier

Easy installation and great customer support for installation

5 years ago

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Ellen Eichards

I haven't had any problems with it. Testing monthly helpful.

5 years ago

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Meg and jerry

excelkent customer service. Response time is fast able to leave husband alone

5 years ago

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Amy Gardiner

Very dependable. Always very courteous & generally concerned about what is happening.

5 years ago

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SHARON

aLWAYS AVAILABLE WHEN i HAVE QUESTIONS, HELPFUL AND KNOWLEDGEABLE

5 years ago

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Patricia Sives

Great Customer service. Very helpful setting up the device, great value

5 years ago

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mary hair graham

great customer service, great product, great value for all you get

5 years ago

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Sabina

Have had several "problems" and each was handled quickly and with concern.

5 years ago

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Jeremy Suffolk, VA

They're always prompt and attentive to my needs. I don't like that it seems to go off by itself and then the paramedics show up.

5 years ago

Reply from MobileHelp

Hi Jeremy. We received your review and would like to contact you to resolve any issues. What is the best number for us to reach you? We apologize for any inconvenience that you have experienced. We look forward to speaking with you soon.

Kind Regards,
MobileHelp

Aug. 30th, 2019

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Verified Customer

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Lorraine Philadelphia, PA

I like everything so far. I use it all them time and I've had no problems.

5 years ago

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L Glendale, AZ

It is very effective, I used it yesterday and they asked me if I was hurt and I was fine.

5 years ago

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Nathan

I like everything about it because it is always there for me.

5 years ago

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Laura Haley

I'm new to the company. Everyone has been so helpful and polite during the set up process.

5 years ago