Name: MobileHelp
Rating: 4.6

check_circle

Verified Customer

star star star star star

Annie Claremont, NH

I like the system, I makes me feel that am protected .

9 months ago

check_circle

Verified Customer

star star star star star_border

Jerry Port Huron, MI

I liked that the reply was quick even though it was false alarm

10 months ago

check_circle

Verified Customer

star star star star star

Robert Queen Creek, AZ

Easy to set up and manage. Very satisfied.

10 months ago

check_circle

Verified Customer

star star star star star

Sharon Taylor Tacoma, WA

HELPFUL AND INFORMATIVE. PRODUCT ARRIVED PROMPTLY

10 months ago

check_circle

Verified Customer

star star star star star

Nina Commack, NY

Easy to understand directions, great Customer Service.

11 months ago

check_circle

Verified Customer

star star star star star

Gale Harris Chula Vista, CA

Easy set-up & installation! Friendly Rep

11 months ago

check_circle

Verified Customer

star star star star star

Margo Westerville, OH

Fast response time and kind, caring representatives

11 months ago

star star star star star

Richard

Very efficient . Like being able to stop an alert if button is activated accidentally.

7 months ago

star star star star star

Joe Blakely

My Dad has had a few unintended alerts. The Mobilehelp responders have been super helpful.

7 months ago

star star star star star

Margaret El Paso, TX

We don’t have no complaints about it! We have had great customer support when we have called!

8 months ago

check_circle

Verified Customer

star star star star star_border

Sean Oklahoma City, OK

Works well, detects falls. Only issue that I have is that the battery only last for 2 days.

1 year ago

check_circle

Verified Customer

star star star star star

Barb Harris

Delivery was fast, set up was easy, system has worked well so far.

1 year ago

check_circle

Verified Customer

star star star star star

Scott M Jasper, GA

Customer service was fantastic. No hard sell, just the facts.

1 year ago

check_circle

Verified Customer

star star star star star

Carol Slatington, PA

Great device that has been used for emergency situations. Good response

1 year ago

check_circle

Verified Customer

star star star star star

Sharon Langdon Malone, NY

Drop feature is very touchy. Training over phone was very good.

1 year ago

check_circle

Verified Customer

star star star star star

David Reynolds Humble, TX

Their response was very good and customer service is quite good.

1 year ago Edited October 25, 2023

check_circle

Verified Customer

star star star star star

Sari Nims Laguna Woods, CA

This device and service are very efficient. One more thank you to AI!!

1 year ago

check_circle

Verified Customer

star star star star star_border

Diane

Ease of understanding system was paramount. The reassurance of the trial period too

1 year ago

check_circle

Verified Customer

star star star star star

Susan Sysler Brooklyn, NY

Excellent service quick and efficient even when a false alarm

1 year ago

check_circle

Verified Customer

star star star star star

jerry ruediger Cleveland, OH

Excellent response great customer service easy to test and use.

1 year ago

check_circle

Verified Customer

star star star star star

Randy Cabot, AR

I like the service and the people are responsive and friendly

1 year ago

check_circle

Verified Customer

star star star star star

Jean Bellevue, WA

Very responsive when my mom fell yesterday and help was activated immediately.

1 year ago

check_circle

Verified Customer

star star star star star

Liane New Cumberland, PA

Everything from the initial contact to receiving my equipment went smoothly.

1 year ago

check_circle

Verified Customer

star star star star star

Susan Powers Rochester, NH

I spoke with Patrick who was very informative. He answered all my questions.

1 year ago

check_circle

Verified Customer

star star star star star

Shirley Deptford, NJ

It is very sensitive to my movements. I like the GPS ability

1 year ago

check_circle

Verified Customer

star star star star_border star_border

Joan Baton Rouge, LA

It needs to be charged overnight. So nighttime trips to the bathroom are NOT protected. The necklace is itchy.

1 year ago

Reply from MobileHelp

Hi Joan, We received your review and we apologize for the issues you are experiencing with the charging time. If you have not yet had a chance to speak with our Technical Support team, a representative will be happy to help resolve this issue and provide you with equipment options that may better suite your need. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Jun. 21st, 2023

check_circle

Verified Customer

star star star star star

Mayte Madruga Boynton Beach, FL

I like the security that if something happens to me they reach out immediately.

1 year ago

check_circle

Verified Customer

star star star star star

Valerie The Villages, FL

Excellent product and service..very happy and peace of mind.

1 year ago

check_circle

Verified Customer

star star star star star

lorenzo mcmillian Rochester, NY

The staff is friendly. They pride in making sure you are safe.

1 year ago Edited June 28, 2023

check_circle

Verified Customer

star star star star star

Phyllis Mount Brunswick, OH

Easy to set up and use. Great help when accidentally hit button.

1 year ago Edited June 28, 2023

check_circle

Verified Customer

star star star star_border star_border

Thomas Moses Lake, WA

Early evening fall and no calls to contact list. On a hardwood floor for an hour before the EMTs arrived.

1 year ago

Reply from MobileHelp

Hi Thomas, We received your review, and we are sorry to hear about this incident. We hope you were still able to get the help needed at that time, and we apologize for any issues with the equipment. We would like to have our Technical Support team give you a call for further assistance. What would be the best number for us to reach you on? At MobileHelp, your safety is our number one priority. Please do not hesitate to give us a call. You can reach us directly at 877-827-6207 Option 1. We look forward to speaking with you soon

Jun. 19th, 2023

check_circle

Verified Customer

star star star star star

Beverly Clarksville, TN

Dependability. Feeling of security. GREAT Tech and Customer Service.

1 year ago Edited January 10, 2024

check_circle

Verified Customer

star star star star star

Rick Denver, CO

I like everything about the system. So far so good. Response time is very good.

1 year ago

check_circle

Verified Customer

star star star star star

Debbie Athens, AL

Very Dependable! Reasonably priced and always available when needing help!

1 year ago

check_circle

Verified Customer

star star star star star

Jan Carter Olathe, KS

It is sensitive regarding pssible falls, but easy to turn off if I didn;t fall.

1 year ago

check_circle

Verified Customer

star star star star_border star_border

Hendrika Waterbury, CT

The fall detection is a nuisance. It kicks off at the slightest movement. I would like to discontinue fall detection

1 year ago

Reply from MobileHelp

Hi Hendrika, We received your review and we apologize for the issues you are experiencing due to the false alarms. If you have not yet had a chance to speak with our Technical Support team, a representative will be happy to help resolve this issue and either provide you with a replacement, or remove the fall detection feature. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

May. 31st, 2023

check_circle

Verified Customer

star star star star star

Dawn Sadowske IL

Once I got it working it was fine. I liked how it gave me piece of mind.

1 year ago

check_circle

Verified Customer

star star star star star_border

Judy Franklin, IN

A bit difficult to set up, but not too bad. One accidental call easily handled.

1 year ago

check_circle

Verified Customer

star star star star star

Jean Ft. Pierce, FL

JUST USING A PENDANT ALWAYS AVAILABLE TO ANSWER MY QUESTIONS

1 year ago

check_circle

Verified Customer

star star star star star

Virginia Savannah, GA

I pushed the button by accident and immediately they responded

1 year ago

check_circle

Verified Customer

star star star star star_border

Lloyd Plainfield, IL

Very pleased with sales person and the equipment. Especially pleased with the price.

1 year ago

check_circle

Verified Customer

star star star star_border star_border

Judith Springfield, MO

Test failed on three occasions which did not make us feel very comfortable. The tech was very helpful in assisting us

1 year ago

Reply from MobileHelp

Hi Judith, We have received your review; we are happy to see that you have been staying safe. But we certainly apologize for any inconvenience the incident has caused you. We are also glad to see that you have already spoken with our Technical Support team for best practices and ways to test the equipment. We would be happy to discuss alternative systems that may better suit your needs. Please let us know if you have any additional questions or concerns we can assist with, or if there is anything we can do to earn a higher score. You can also reach us directly by dialing 877-827-6207 Option 1 for Technical Support. Thank you for being the most valued part of our MobileHelp family

May. 18th, 2023

check_circle

Verified Customer

star star star star star

Thomas Schneider Dixon, CA

Very easily set off so be careful with tighter fitting clothing

1 year ago

check_circle

Verified Customer

star star star star star

Paulette Edwardsville, IL

Ease of use, great customer service, & peace of mind for family care givers

1 year ago

check_circle

Verified Customer

star star star star star

Paul Kuhlman Petersburg, NE

Helpful, was very thorough at explaining everything, and a good price

1 year ago

check_circle

Verified Customer

star star star star star

Ronald C Strandberg Glenview, IL

Had fast response to problem I had. Courteous and knowledgeable.

1 year ago

check_circle

Verified Customer

star star star star star

Marlene Guay Dover, NH

Have not had to use, but it is a comfort to know its there if I need help

1 year ago

check_circle

Verified Customer

star star star star star

Amy Cockeysville, MD

Very easy to set up and enroll. I like the small micro device.

1 year ago

check_circle

Verified Customer

star star star star star

Larry Dunst Woodstock, GA

Fast responses to test contacts. Have not had an actual need at this point.

1 year ago

check_circle

Verified Customer

star star star star star_border

Gloria Holt East Orange, NJ

Quick response to falls, easy to set up.Customer service was good. Like the price.

1 year ago

MobileHelp Reviews