Name: MobileHelp
Rating: 4.6

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Verified Customer

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David Reynolds Humble, TX

Their response was very good and customer service is quite good.

2 years ago Edited October 25, 2023

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Verified Customer

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Sari Nims Laguna Woods, CA

This device and service are very efficient. One more thank you to AI!!

2 years ago

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Verified Customer

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Diane

Ease of understanding system was paramount. The reassurance of the trial period too

2 years ago

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Verified Customer

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Susan Sysler Brooklyn, NY

Excellent service quick and efficient even when a false alarm

2 years ago

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Verified Customer

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jerry ruediger Cleveland, OH

Excellent response great customer service easy to test and use.

2 years ago

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Verified Customer

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Randy Cabot, AR

I like the service and the people are responsive and friendly

2 years ago

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Verified Customer

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Jean Bellevue, WA

Very responsive when my mom fell yesterday and help was activated immediately.

2 years ago

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Verified Customer

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Liane New Cumberland, PA

Everything from the initial contact to receiving my equipment went smoothly.

2 years ago

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Verified Customer

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Susan Powers Rochester, NH

I spoke with Patrick who was very informative. He answered all my questions.

2 years ago

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Verified Customer

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Shirley Deptford, NJ

It is very sensitive to my movements. I like the GPS ability

2 years ago

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Verified Customer

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Joan Baton Rouge, LA

It needs to be charged overnight. So nighttime trips to the bathroom are NOT protected. The necklace is itchy.

2 years ago

Reply from MobileHelp

Hi Joan, We received your review and we apologize for the issues you are experiencing with the charging time. If you have not yet had a chance to speak with our Technical Support team, a representative will be happy to help resolve this issue and provide you with equipment options that may better suite your need. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Jun. 21st, 2023

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Verified Customer

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Mayte Madruga Boynton Beach, FL

I like the security that if something happens to me they reach out immediately.

2 years ago

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Verified Customer

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Valerie The Villages, FL

Excellent product and service..very happy and peace of mind.

2 years ago

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Verified Customer

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lorenzo mcmillian Rochester, NY

The staff is friendly. They pride in making sure you are safe.

2 years ago Edited June 28, 2023

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Verified Customer

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Phyllis Mount Brunswick, OH

Easy to set up and use. Great help when accidentally hit button.

2 years ago Edited June 28, 2023

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Verified Customer

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Thomas Moses Lake, WA

Early evening fall and no calls to contact list. On a hardwood floor for an hour before the EMTs arrived.

2 years ago

Reply from MobileHelp

Hi Thomas, We received your review, and we are sorry to hear about this incident. We hope you were still able to get the help needed at that time, and we apologize for any issues with the equipment. We would like to have our Technical Support team give you a call for further assistance. What would be the best number for us to reach you on? At MobileHelp, your safety is our number one priority. Please do not hesitate to give us a call. You can reach us directly at 877-827-6207 Option 1. We look forward to speaking with you soon

Jun. 19th, 2023

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Verified Customer

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Beverly Clarksville, TN

Dependability. Feeling of security. GREAT Tech and Customer Service.

2 years ago Edited January 10, 2024

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Verified Customer

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Rick Denver, CO

I like everything about the system. So far so good. Response time is very good.

2 years ago

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Verified Customer

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Debbie Athens, AL

Very Dependable! Reasonably priced and always available when needing help!

2 years ago

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Verified Customer

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Jan Carter Olathe, KS

It is sensitive regarding pssible falls, but easy to turn off if I didn;t fall.

2 years ago

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Verified Customer

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Hendrika Waterbury, CT

The fall detection is a nuisance. It kicks off at the slightest movement. I would like to discontinue fall detection

2 years ago

Reply from MobileHelp

Hi Hendrika, We received your review and we apologize for the issues you are experiencing due to the false alarms. If you have not yet had a chance to speak with our Technical Support team, a representative will be happy to help resolve this issue and either provide you with a replacement, or remove the fall detection feature. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

May. 31st, 2023

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Verified Customer

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Dawn Sadowske IL

Once I got it working it was fine. I liked how it gave me piece of mind.

2 years ago

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Verified Customer

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Judy Franklin, IN

A bit difficult to set up, but not too bad. One accidental call easily handled.

2 years ago

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Verified Customer

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Jean Ft. Pierce, FL

JUST USING A PENDANT ALWAYS AVAILABLE TO ANSWER MY QUESTIONS

2 years ago

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Verified Customer

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Virginia Savannah, GA

I pushed the button by accident and immediately they responded

2 years ago

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Lloyd Plainfield, IL

Very pleased with sales person and the equipment. Especially pleased with the price.

2 years ago

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Verified Customer

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Judith Springfield, MO

Test failed on three occasions which did not make us feel very comfortable. The tech was very helpful in assisting us

2 years ago

Reply from MobileHelp

Hi Judith, We have received your review; we are happy to see that you have been staying safe. But we certainly apologize for any inconvenience the incident has caused you. We are also glad to see that you have already spoken with our Technical Support team for best practices and ways to test the equipment. We would be happy to discuss alternative systems that may better suit your needs. Please let us know if you have any additional questions or concerns we can assist with, or if there is anything we can do to earn a higher score. You can also reach us directly by dialing 877-827-6207 Option 1 for Technical Support. Thank you for being the most valued part of our MobileHelp family

May. 18th, 2023

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Verified Customer

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Thomas Schneider Dixon, CA

Very easily set off so be careful with tighter fitting clothing

2 years ago

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Paulette Edwardsville, IL

Ease of use, great customer service, & peace of mind for family care givers

2 years ago

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Paul Kuhlman Petersburg, NE

Helpful, was very thorough at explaining everything, and a good price

2 years ago

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Verified Customer

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Ronald C Strandberg Glenview, IL

Had fast response to problem I had. Courteous and knowledgeable.

2 years ago

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Marlene Guay Dover, NH

Have not had to use, but it is a comfort to know its there if I need help

2 years ago

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Amy Cockeysville, MD

Very easy to set up and enroll. I like the small micro device.

2 years ago

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Verified Customer

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Larry Dunst Woodstock, GA

Fast responses to test contacts. Have not had an actual need at this point.

2 years ago

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Verified Customer

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Gloria Holt East Orange, NJ

Quick response to falls, easy to set up.Customer service was good. Like the price.

2 years ago

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Verified Customer

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Debb Walker Mobile, AL

Excellent for individuals that have a tendency to fall and are independent.

3 years ago

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Verified Customer

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Tony Chamblin Georgetown, KY

Everything as promised. They are good at checking in reguarly.

3 years ago

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Verified Customer

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Patricia A Wilkerson Harold, FL

The system, the wrist ban, and the neck pendent all work well for me.

3 years ago

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Verified Customer

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Susan Phillips Marietta, TX

I feel very good. Knowing my mom is safe at all times. She loves the watch.

3 years ago

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Verified Customer

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Wayne Hancey Hyde Park, UT

I had another brand previously. It was a landline unit only...

3 years ago

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Verified Customer

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Connie Douglasville, GA

It meets all the concerns and needs for my 96 year old Mother

3 years ago

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Chris Poleski Buford, GA

Simplicity on use. Having peace of mind that help is a button away

3 years ago

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Verified Customer

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Judy Jenkins Kilgore Palm Coast, FL

It really works! Makes me feel secure now that I live alone.

3 years ago

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stefanie jonrowe Oakland, CA

easy to reach, always kind, takes time to make sure that question is answered.

3 years ago

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Joe Farmer Athens, GA

Great customer service and all of my orders were delivered in a timely fashion.

3 years ago

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Shirley Graves Conroe, TX

Prompt response snd knowledgeable about the use of the system and it's services

3 years ago

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Patricia Mills Fort Pierce, FL

Battery only lasts 30-34 hours. Customer service advised leaving on charger for 4 full hours. This doesn't help.

3 years ago

Reply from MobileHelp

Hi Patricia, We received your review and we apologize for the issues you are experiencing with the battery life. Our Technical Support team will be happy to help resolve this issue and provide you with any equipment replacements needed. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Nov. 28th, 2022

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Verified Customer

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Evelyn Linton Moss Point, MS

Low price, staff so patient in answering all questions Was easy to use

3 years ago

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Maria Dillingham Paramus, NJ

they have always been very responsive and know their product really well

3 years ago

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Beth Ellen Moore Newnan, GA

Very responsive, user-friendly equipment, great customer service

3 years ago

MobileHelp Reviews