Name: MobileHelp
Rating: 4.6

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Verified Customer

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JM Naples, FL

My son did some research and suggested this was the best company I could go with. I've never used it though.

6 years ago

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Verified Customer

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Laura Yolton Downey, CA

I needed to have the device so I got it from Mobile Help. The salesman was good.

6 years ago

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Verified Customer

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Judith/Lloyd Smith Kennewick, WA

When I tested my system on the 1st (or 2nd), I was not satisfied with the reason my test did not work on its own & I had to call C/S.

7 years ago

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Verified Customer

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Fay Nolan Grand Prairie, TX

I can go everywhere and feel safe! It works everywhere I go, even the Senior Center!

7 years ago

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Verified Customer

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Janice Haley Cleveland, OH

Quick response time and professional staff. I've gotten the help I need in minutes.

7 years ago

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Verified Customer

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JENNIE l. Jenkins Plainfield, NJ

I was told i would rec. chain to replace cord on neck piece. Did not rec. it, had to purchase replacement one.

7 years ago

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Verified Customer

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Jerry - Carol El Dorado Hill, CA

Services for the cost, responses from requests for services, simplicity of operation

7 years ago

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Verified Customer

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anonymous Panama City, FL

just less complicated device...pleasant folks too especially Tom in Boca Raton!!

7 years ago

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Verified Customer

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Georgia Leesburg, VA

The fall button is too sensitive, and the extra equipment for gps is too complex for alzheimers. Needs to be one item, not 3.

7 years ago

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Verified Customer

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Joyce Flaherty Cocoa Beach, FL

Very attentive when speaking with customer service. A little slow in answering the test phone calls .

7 years ago

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Verified Customer

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Jean White Lake, MI

I believe they could improve on size of the away from home alert and I don/'t like the landyard for the neck button

7 years ago

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Sharon Barre, VT

When I do my monthly test, if the cell service isbad they call to be sure I am OK

7 years ago

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CLC Lincoln, NE

Assistance with all the details of this product was great. We had many questions and they were answered thoroughly.

7 years ago

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Verified Customer

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Mike Crompton Thousand Oaks, CA

My brother has it in another state and he says it gives him a feeling of freedom.

7 years ago

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Verified Customer

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Helen W Woodstock, GA

So far, so good. Have only been with their service for a month . It has given me a great sense of security.

7 years ago

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Verified Customer

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Shawn K. Lacrosse, WA

I needed less sensitivity in the fall detect pendant, but was told that you don't do that. How many other customers have you lost and/or never got, because of this?

7 years ago

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Verified Customer

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Pam Moeller Clear Lake, IA

The one time that the button was pushed by accident, the response was immediate.

7 years ago

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Verified Customer

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R. DeMarco Washington, DC

Excellent service and support. This was a very easy process and there was never a switch and bait

7 years ago

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Verified Customer

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Long distance care giver Waynesboro, GA

Easy set-up and testing of system. Have not had to use system for help yet, thank goodness.

7 years ago

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Verified Customer

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Tony Martin and Shirley. Lansdale, PA

So far I am very satisfied with everything. The customer service and technical support has been great!

7 years ago

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Verified Customer

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Terry Ocean Park, WA

They're helpful and courteous people! I've only the device to test it, but it's been a positive experience so far.

7 years ago

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Verified Customer

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Carol Langhorne, PA

The devices work just fine, I just don't like when it goes off when it isn't needed. My children get the alert as well, and they get upset which is not necessary.

7 years ago

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Verified Customer

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Marilyn Clermont, FL

I think this is a great outfit, and overall, a great idea. It makes me feel better knowing that someone will be there in case something happens to my wife.

7 years ago

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Verified Customer

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V.D Port Jefferson Station, NY

I haven't had the device for long, but their customer service agents are very nice and helpful.

7 years ago

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Verified Customer

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AC Jamesport, NY

They seem very helpful and concerned people. If I have any questions, they answer all of them.

7 years ago

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Verified Customer

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Mary Lou Gilbert, AZ

The person I spoke to was fine, but I think they charge too much for older people. This doesn't make me feel safe at all, and elderly people like me don't have money for it. I'm going to have to cancel it.

7 years ago

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Verified Customer

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Edwin Norman, OK

I really haven't used the device yet, but I can say it's pretty sensitive. It goes off a lot. It's just there if I need it.

7 years ago

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Verified Customer

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Saundra Raleigh, NC

They are always attentive to the least sound of a possible call for help. I am impressed!

7 years ago

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Marc Boulder, CO

the neck pendant seems too sensitive. I'm having dinner and the pendant touches the table and the alarm goes off.

7 years ago

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Paul Rochester, NH

Fortunately have not had to use this yet, but when I had a problem, your customer service rep was great!

7 years ago

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Darwin San Antonio, TX

I rate them 10 because their is a real person who answers the phone not a recording

7 years ago

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Verified Customer

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Diana Portland, OR

The pendant goes off for no reason. Sometimes while my dad is just sitting and watching TV or when he is sound asleep in bed. Very annoying and has made him very upset.

7 years ago

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Verified Customer

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Joseph

Have not had an occasion to use it, I did press the button by accident once and the response was quick

7 years ago

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Jean Tuscaloosa, AL

More expensive than other plans I have found. The concept is really good. Quick service in sending out device and setting things up.

7 years ago

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Rick North York, ON

Always there for me. I can check my system 24/7 and it has always been 100 % Ready

7 years ago

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Verified Customer

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Edna

I knew they were always there if I needed them. Staff was very polite and caring.

7 years ago

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Shirley Schenectady, NY

Friendly, responsive customer service reps. Prompt delivery of equipment. No hassle when I asked for an order change.

7 years ago

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Verified Customer

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Cecily Heath Santa Cruz, CA

It was very easy to set up the system, and the representatives were polite and good. It's been a good service so far.

7 years ago

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Verified Customer

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Velma Riffle Summersville, WV

Although their sales team is fine, it takes a long time for somebody to answer. Besides that, I haven't had any problems.

7 years ago

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Verified Customer

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Jeffrey Hayes Detroit, MI

Everything with them is good. We purchased the fall detection, and we chose them because it's the best service.

7 years ago

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Verified Customer

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Conrad and Mary Topfer Getzville, NY

This seemed like the best one around. The product is very user friendly. I have the duo

7 years ago

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Louann Varner Colorado Springs, CO

I have MobileHelp. I've had another one before and I just wanted to change. The equipment is very easy to use.

7 years ago

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Alice Medford

This service is pretty good. I bought it for me because I keep falling. I don't have anything negative to say about it.

7 years ago

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Sherry Starr

Being that I love alone, I thought I needed this service. I'm happy with it so far. The sales team is wonderful.

7 years ago

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Verified Customer

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Sharron Gordon Aurora, CO

I purchased MobileHelp to be at different places alone, in case something happened. Although I haven't had to use it, I think the service is okay.

7 years ago

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Verified Customer

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Cynthia Debolt Reno, NV

The Sales Team was very helpful and it was very easy to install. Although I haven't had to use it, it gives me a peace of mind.

7 years ago

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Verified Customer

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EM West Fargo, ND

So far, the device has been too touchy. I set it off accidentally too many times. The Pendant does not shut off the equipment either; I don't like that I have to go to the machine for that.

7 years ago

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Verified Customer

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Violet Waynesville, NC

Opening it was fine and there was no problem setting it up. Plus, the initial call that I placed was fine, however, some calls haven't really helped out. My overall experience with them has been less than satisfactory.

7 years ago

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Verified Customer

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Anonymous Sykesville, MD

Although the Sales Team is okay, I'm not happy with the Fall Alert device. It goes off a lot and you can be sitting down when it goes off. I'm thinking of returning it.

7 years ago

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Verified Customer

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Dennis & Karen Wakula Columbus, MI

I am disabled so I thought that this would be perfect. I got the wristband which is easy to use and dependable.

7 years ago

MobileHelp Reviews