MobileHelp Reviews
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7.5
Overall Score
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Verified Customer
Review Source
Lois F.
They've always answer my questions. I needed a whole new account because I lost everything in a flood last September so they were very helpful in getting me started again. I like that there is a good mobile base her in the house plus a mobile unit that goes with me on a necklace and wristband. Use the wrist band all the time but I wear the necklace when I'm dressed up to go some place like church. I inadvertently set off my wrist alarm and when I got back from walking my dog, I had the local police and fire department and EMT's at the house wondering what had happened to me. I found them to be very responsive. I've had excellent assistance when I tested the equipment.
5 years ago
Verified Customer
Review Source
Anonymous
When I was getting started with their system, I had a lot of concerns and questions and stuff and they were always right there to answer it and they were very friendly, they didn't mind if it might have been a silly or stupid question. They did not treat it as such. I had some issues with the device being overly sensitive with movement. It would go off when there was no fall, just a slight movement. They rectified the situation by sending me out a different unit that had a different type of cord to hold it. I just got it a couple of days ago, I'm not sure I'm going to like this new cord and how it hangs. The equipment all seems like really good sturdy, quality stuff. I really tested the other one that they set up and that went well.
5 years ago
Verified Customer
Review Source
Elena Wayland, MA
When I was setting it up I called them and they were incredibly gracious and took their time and walked me through it and explained different functionalities and the more they weren't sure about something they put me on hold. I've tested the fall detection capability which works very well the few times I've tested the button itself. I did a bunch of research before buying and Mobile Help looked like it was the most innovative with their products on the market and I felt very comfortable buying them and it was accurate in buying it and then in terms of customer support and usability and functionality of the product. It always worked and worked well and it's been a pleasure being a customer of Mobile Help.
5 years ago
Verified Customer
Review Source
Greg
I am very pleased. I am grateful that I feel secure and knowing that I can just hit the button and I will get someone from customer service to call me in a matter of seconds to ask what the situation is. Once I accidentally hit the button and the girl was extremely helpful and calm minded. She understood my condition and that it was an accident. I was very pleased with that. All of their customer service is excellent, they are very kind and willing to explain things further, nothing compares to MobileHelp. The other companies I worked with did not make me feel very comfortable. I am grateful for the fact it is water resistant and I can wear it in the shower. I live is a senior community and I have told all my neighbors about it.
5 years ago
Verified Customer
Review Source
Dora
I am allergic to nickel and I can wear it because it does not have nickel. It is affordable in the sense that you are getting state of the art equipment. Fall detection and GPS are extra so it is more expensive than some things but you also get more freedom. I take it with me everywhere I go. The devices are really strong and durable. Both are waterproof so I can wear it in shower. There is also a real person to talk to with the medical things. When I first set it up I was worried about false alarms and the fire and police departments showing up to my house because I am not good at technology. I had a tech person walk me through the entire process and it did not take long at all.
5 years ago
Verified Customer
Review Source
Eileen Columbus, GA
I have had terrific customer service and it is an outstanding product. They always check with great concern. When I've called, they call me back and they talk to me over the intercom. They're concerned about my well being and that's important to me. I've never had a problem with it, it's not easy to trigger off although I have done it once or twice it by mistake but it's always right there. I don't have to worry about because it is waterproof. It is a little more than I wanted to spend but then again if I am laying on the floor it's well worth the money. I have already recommended it to several people.
5 years ago
Verified Customer
Review Source
Anonymous
I called Mobile Help and they were very helpful and informative so I went with them. One day I was in the shower and I dropped the unit, so they tried to call me but I didn't hear them because I was in the bathroom with the door closed. So the next thing I knew, someonebody was pounding my back door and it was the police. So it was too sensitive so I did return it. They were very understanding and veyr concerned. I was very embarrassed, but they really tried to make it better. I appreciated their compassion and not making me feel dumb. The device is very very light and not obtrusive at all. When I called when I decided to cancel the fall button, they said that it was perfectly alright, and sent me an envelope to return it. And then they took off a certain amount of monthly bill. They were very understanding.
5 years ago
Verified Customer
Review Source
Carolyn Largo, FL
I had them before and they had been fantastic with their response. I had fallen up against the door and I could not get up and they contacted my daughter to tell them they were contacting first responders. I didn't need the first responders, my daughter was here in 15 minutes. The customer service is courteous, they listen, they understand, and they are always trying to help. If I press my button, I have a response immediately. I canceled the service with MobileHelp because I was going to live with my son but I'm back in my own home and I went back to MobileHelp. I will always go back to MobileHelp.
5 years ago
Verified Customer
Review Source
Evelyn Orlando, FL
I like the fact that I have this portable thing I take with me that goes with me wherever I go and it's not just restricted to my home because I don't stay at home. There have been a couple of times and my wrist band hit an edge or I must've hit something that alerted them to call and they're pretty much on the ball as far as detecting and calling back. I know one time my battery was low in one device and they kept calling me and tell me the battery was low which you know I have no idea when the battery is low so far I've had very good response with them. I paid a little bit more to go with mobile help simply because I'm not confined to your home.
6 years ago
Verified Customer
Review Source
Marian Qualey Pittsburgh, PA
My daughter is a surgical nurse and she's trying to help everyone in the place where she works while also taking care of her children. I have 6 grandchildren and 11 great grandchildren. My family is around me here but they have other things to do. Since I'm going to be 90 next year they felt like I needed it. I'm not too steady when I walk so I have to be really careful or I might fall. I just got the necklace, wristband, and everything else in the mail last week. While someone is around the house I don't need to put it on but if everyone is out painting a room or doing something else I have to put it on. It's good to have it on me, that way I can call for help if I need it. According to my daughter, the button was easy to assemble and the prices were decent.
6 years ago
Verified Customer
Review Source
Antoinette Turner Jacksonville, FL
There were many different reasons why I decided to get it but mainly it was my age, I'm 71, and that I had been having dizzy spells and I would walk as if I was drunk. I thought it would be best if I could have it for my safety, in case I fell on the street or somewhere where no one would be able to help me out. That's why I decided to go ahead and get MobileHelp. The other day I did something foolish. I had the neck pendant on and had a blouse on too. When I went to take it off, I forgot to take off the pendant first so that fell on the floor. Immediately it went off and they just came to the rescue. I talked to them on the phone and just told them it had been an accident. While I was doing that even the paramedics came out, but I was able to straighten the situation out. Now I've sort of trained myself to avoid doing that sort of thing, but I'm glad to know that it works. I feel safer now.
6 years ago
Verified Customer
Review Source
Arthur And Lorraine Schmitt Smithtown, NY
I saw it as the number one service on AARP. They checked all the boxes of everything I needed and, since I trust AARP, I gave them a call and signed up. The representative that I spoke with was very knowledgeable and he answered all of my questions. We've had it for 2 weeks so far. I like that it has a GPS that I can take with me wherever I go. Especially because we go down to Florida for 3 months in the winter time. That means I can take the entire device down there with me without a problem. I wear the button even in the shower and take the mobile unit when I go out. It's wonderful. We did a test with it and it worked out 100%. I totally trust them. I think it's terrific and of excellent value.
6 years ago
Verified Customer
Review Source
Betty Findlay
I used to have it before for about 2 years. Then I got a free one from Medicare but I wasn't happy with that one so I went back to MobileHelp. I liked it the first time and I like it the second time. We had a problem when we first got it this time around though. The necklace has that fall detector thing and it went off a couple of times. They realized later on that the necklace was hanging down too low so they sent me a new one. So far everything seems fine with this one. In fact, they just called this morning to check on it and make sure everything was working right. They are very efficient and alert. The couple of times I've used it everything has gone well.
6 years ago
Verified Customer
Review Source
Anonymous Spokane, WA
I have fallen a couple of times and so far I have always been able to get somebody to help me. Still, I thought, there might be a time when I can't reach anyone so I need something in case that happens. I'm on social security so I have to watch every penny I spend. I checked out 4 or 5 services and they were actually cheaper, especially if I paid for 3 months or a whole year in advance. I couldn't do a year, but even with 3 months I was able to save $8 or something like that. I haven't had it for too long but I wear the device that goes around my neck with me and, when I leave, I take the other little thing in my purse. I even go to bed with it because I've woken up unable to speak before. I haven't had to call them but they explained to me what would happen when I do. Someone will call, ask me if I'm alright, and if I'm in a coma or can't talk, someone will be sent out to help me.
6 years ago
Verified Customer
Review Source
Anonymous
What I liked the most about the whole system was the idea of it. It's good if you fall and are unable to call for help or even press a button. The day that I received it I tested it and the gentlemen that responded had me walk outside to see if it worked. I took a few steps forward and he was able to tell exactly where I was. I didn't even say a word but he was able to see the cars around me and everything. That was just awesome and a good plus to all the other services that come with that. The best feature though is the fall detection one. I've fallen in the past and have been unable to speak, so having it makes me feel a lot better. I know that if that happens again they will be able to send me help. It works and it can definitely save your life.
6 years ago
Verified Customer
Review Source
Charles Nelson Houston, TX
Mobile Help offered everything I wanted, from the remote fall detection button, to the wristband, and the mobile bit that I can take away from my house. It's the most complete system I've seen. That's why I decided to switch from the service I had. I haven't had it for longer than a week but I think it's great judging from what I've seen. I hit the emergency button once and I got an immediate response. After that I just had to tell them it was a test. Customer service is tremendous; they respond really well. They're very polite, helpful, and very attentive to details. The service and the company are outstanding.
6 years ago
Verified Customer
Review Source
C.P. Bethlehem, PA
I had a different system and, as soon as I got it, they charged me and everything. Thing was, the buttons wouldn't work, so I just sent it all back. They tried to send me another one but I told them I didn't need them and I went and switched to MobileHelp. They were cheaper, I only have to pay $31 or $32 a month. I take it with me every day and I've called them to test it once a month or so. I put the necklace on when I'm home and I take the watch one with me when I go out. I also have a lockbox that they gave me and 2 papers that I can put on the fridge with anything that emergency services might need to know. I didn't get this much from the other company I was with. I like everything about it.
6 years ago
Verified Customer
Review Source
Debbie Conarroe Lufkin, TX
I have some physical problems that have caused me to fall down. Those times I have been away from a telephone or any way to call for help. Since I live alone, I thought that having some medical alert would be better than having nothing. My daughter and I researched all the other companies and felt like this one was the best way to go. With them you don't have to hide a key outside for someone to get in. They give you something with a code that emergency personnel knows. When they come, they can just punch that in, get the key, and get to you. I'm still waiting for my daughter to come down and help me set it all up. I got it mailed to me about 2 days ago.
6 years ago
Verified Customer
Review Source
Anonymous
I called a friend to see what she had and I looked it up online before getting it. I haven't had to use it yet but I did do the test when we set it up. The person that responded was very nice and asked me to walk into another room to make sure that we could still hear each other no matter where I was. I can always contact Benjamin, the salesperson that helped me, and he's very nice. Both pieces could use a little improvement. I don't like the necklace that hangs around my neck because it's just itchy. My skin is very sensitive so that bothers me a lot. The strap on the wristband won't stay buckled down either. As for the lockbox, everything seems to be working ok. I hope it doesn't just fall down. I also wish it wasn't as expensive.
6 years ago
Reply from MobileHelp
Hello, Thank you for your feedback! Any lanyard or standard watch band can actually be used with the standard neck pendant and wrist button. You would change the band just as you would any watch. If you have any additional questions or concerns, please don't hesitate to contact Customer Care at 877-827-6207. Thank you for being a valued part of the MobileHelp family! Kind Regards, MobileHelp
May. 11th, 2018
Verified Customer
Review Source
Naomi Powell Lufkin, TX
My balance is bad so I need to use a mobile chair to get around, that's why I got it. I'm happy with it. I keep one part of the system in my kitchen, another one in my bedroom, and I wear the fall pendant all the time. It makes me feel much more secure since I'm afraid of falling. They have been very courteous and filled me in on everything. All the written information is easy to read and the system is very self-explanatory. I can always understand everything they say and their response is very quick. It does everything as advertised but it's a little expensive. Still it gives me security knowing that it's there and that it works adequately.
6 years ago
Verified Customer
Review Source
J.D. Boca Raton, FL
I live alone and my children live up north so we wanted something like this. I went to them because they were local and had an office where I lived. I use it every day. When I go play bridge with my friends I take the pendant and the GPS unit with me. Usually I wear the wristband when I'm going to sleep just because it's easier. The other Friday, when I took off the pendant to switch to the wristband, I hit it against my bureau or something and set it off. Someone came on the machine right away and local help showed up to. I told them it was a false alarm but I was very impressed with how quickly they responded. It was almost instantly. The device really does what's advertised. It makes me and my children feel safer.
6 years ago
Verified Customer
Review Source
Michael Pate St Louis, MO
I did some research about them on PC magazine and MobileHelp was one of the 3 services they recommended. I talked to them and had some chats with their people. Overall, they seemed to have the best product for the best price, so I went for it. Everybody I've talked to has been very polite, courteous and knowledgeable. They know what they are doing and have made the whole process very easy for me. On a typical day I get home from work at about 4:30. I put the wrist band and the necklace on and take everything upstairs with me. I'll brush my teeth, take a shower, and go to bed. I sleep with it and, when I get back up in the morning, I take everything back downstairs and leave it charging when I go to work again. The equipment is reliable. I've pushed the button on the 3 devices to test them and they always respond. I even took the pendant into the shower with me to make sure it was waterproof and it worked just fine afterwards. I'm getting what I paid for. I'm very happy with it, it has been a good experience.
6 years ago
Verified Customer
Review Source
Barbara Daugherty
I did the research and talked to a lot of people. The first representative that I talked to from MobileHelp was very informative and he had all the right answers. They had everything I wanted for my mom to be safe, including a GPS feature that could get her help anywhere, so I got it. I'm still learning how to put and use everything together. It has gone off a couple of times since she's still learning not to put it down too quickly. The button always thinks that that's a fall and goes off. I was very confused about that at first but they were very nice about it all and helped my mom figure out what was going on. They were very supportive.
6 years ago
Verified Customer
Review Source
Warren Mockbee
I used to have a medical alert that was only for use in the house, I couldn't go anywhere with it. When I saw MobileHelp on TV I thought they'd be good for me since they had GPS. That way, if I wanted to go away, I would still be able to call for help if I needed it. I just got it some days ago. The bracelet is really comfortable to wear. When I go out I wear the pendant instead and take the GPS with me. They also gave me something for my door so that, if I'm having a heart attack, they can unlock the door and get to me. The customer service people are very nice. They answer any question that I have.
6 years ago
Verified Customer
Review Source
Carolyn Myers
I researched the top ten companies for this kind of service in several websites. Mobile Help appeared real high up on every site I checked, so I went with them. The gentleman that I talked to when I was first getting information was very thorough. When it came time to set everything up, he knew exactly what to do and told me all the information I needed. After that he just transferred me to customer service and they just made sure that everything was correct. Just a few days later I got everything in the mail. Unlike some of the other ones I've tried, this one gives you options of what you can wear. I have the necklace, a wristband, and the one that goes on a pouch on my waist band or purse. I have the wristband and the fall alert on me at all times. When I go to bed I take the fall alert one off to avoid pushing the button by accident when I sleep. It's comfortable to wear, most of the time I forget that I have it on me. I also have the mobile one that I can take with me when I leave my home. I put that one in its little pouch, hang it on my belt, and take it everywhere. With that I know I'm covered even when I'm away from the base station.
6 years ago
Verified Customer
Review Source
Judith / Michael Whidtington St Louis, MO
I'm a repeat customer. I've had it before and every time I've needed them they have been right there for me. The first time that I got it I was living with a friend of mine. He saw an advertisement for it and we both decided to get it. The button is very easy to use and very comfortable. I feel good having it. Everybody has been very helpful. I used it once when I was at the grocery store. Mind you, I was only two blocks away, but it was still useful. I got there, walked around the store, and was getting ready to get my groceries back home, when I fell. I called them because I just couldn't get up from the ground on my own.
6 years ago
Verified Customer
Review Source
Donald E. & Vangleen Ward Jr Colfax, NC
I had another company that was just the device that you carry around your neck and it was very heavy. MobileHelp is really good though, the equipment works well. It gives you the time of the day and temperature. My wife has a monitor around her neck and also has one that goes on her wrist since she needs to be looked after, especially when I'm not around. If there are any problems, they notify me through the monitor button that I carry on my belt. Besides that, we have a home base, and all of that is not really that expensive. It even works like a monitor for the house too. If someone were to break into the house, my wife can just reach over and hit the button. The system is fabulous, we used it a couple of times because my wife's sugar was dropping. I didn't know what or why that was happening so I used the button to call an ambulance and get her to the hospital. That happened twice in the last couple of weeks and in the end we were able to figure out that it was because of her medication. On both occasions they were here in less than a minute to help us. The ambulance no doubt got here in less than 5 minutes. They were very nice and polite.
6 years ago
Verified Customer
Review Source
Geraldine Tessman Alamogordo, NM
Before I went with MobileHelp I had another one that was very heavy. I didn't really wear it because of that, I put it in my purse or on my dresser instead. That was why the most important thing when we got Mobile was that I was able to wear it. I had fallen a lot of times and had been unable to get a hold of someone because I didn't have the button on me. The other important thing was that the people that I talked to were very sweet and gentle. They answered all of my questions. The device I wear on my neck is great, I don't even know it's there. I feel very comfortable with it, especially when I'm in the shower. That's where most accidents happen. I know that if I fall, somebody is going to be there to help me. I'm glad they're there.
6 years ago
Verified Customer
Review Source
Pat Escondido, CA
I live alone but I'm very dependent on having someone else help me around. That's why I wanted something that would cover me at home and when I walked out in the area that I live in. I had other units in the past that I didn't really care for, I had a lot of problems with those. I didn't really last more than 5 days with any of them. This one seems to be working really well for me so far. It hasn't been hooked up for too long, maybe a week or so, but I've been very pleased. It's pretty complicated when you first look at the whole thing, I mean, to me it was overwhelming. But any time I got stuck I would just call customer service and they would help me figure things out. I'm grateful for that. They have always answered any question I have had. It's more expensive than other type of unit that I was using before but it's definitely better. It has solved all my problems.
6 years ago
Verified Customer
Review Source
Charles Mchaney Pickford, MI
I'm a pretty healthy old guy. I'm only 91, I don't fall very often, but I'm pretty active so it's an important thing to have. I looked around and it seemed like they could cover me in every possible situation. Their price was also reasonable, plus I could buy it for a year at a time. That was why I got it. I haven't had any trouble with it. The explanation on the brochure was very good. All I had to do was follow directions and things worked out just fine. On a normal day I get up and put it on in the morning. I go about my day with it on me. I take the one that works outside with me if I'm driving anywhere. Otherwise I just keep it on its charger. I think it's great. Just today I pressed on the button and they were right on the ball. I just wanted to check and see if it worked because I had changed the band. They're really quick at answering any problems I have and are very trustworthy.
6 years ago
Verified Customer
Review Source
Judith Alexander Mission, TX
I've been looking for something like this for some time. I started falling 2 years ago but it would happen like once every six months or something like that. More recently, in September, I had an extremely bad fall on cement. I tripped over one of those mats that they put in front of doors to keep the dirt out. It was curled up and I caught my toe on it and I rolled about four or five times. I tore up my arm, my leg, and broke some ribs. I have artificial knees so I couldn't get up, I laid out there for a while. After that I had a period of ten days where I fell three times, that's when I actually made the decision to get one. I looked around and a lot of the other companies I found turned out to be extremely expensive, over a hundred dollars a month, which I couldn't afford. They were also only good to use in my house. I'm a very active person and that doesn't work for me. I mean, several of the falls that I've had, including two worst ones, happened while I was away from home. Other services I looked at that could go anywhere with you costed as much as $235 a month and that was something I just couldn't afford. My neighbor came over one day and I asked her about it. Apparently her son had found MobileHelp and got it for her, so I decided to give them a call. They fit both my budget and my way of living, so I signed up too. I am impressed with the fact that it is water proof and that I can get in the shower with it. I also like that the lock box comes with it, so I can lock my door but know that help can get in. When I've talked to them they've been wonderful, very caring and very understanding. Two weeks ago I had to use it. I was five or six miles away from home delivering something to a friend. I pulled up in front of her house, got out and locked the car. I took one step and my leg just collapsed, I don't know why but it did and I rolled three times and I ended up behind the car. Thank goodness it wasn't a hot day because I live down in the southern part of Texas and in the summertime the road can burn you. I used my alarm button to call them. The only thing was that they couldn't talk to me because the little accessory that you carry to talk to them was in my purse. I didn't know that I couldn't get through to the person without it, I learned that then, but they sent out an ambulance anyway. I didn't realize I was hurt until after they've got me up, my foot hurt so I went to the hospital. It turned out that I had broken some bones in my foot, so now I have a cast on it.
6 years ago
Verified Customer
Review Source
Arlene Diaz Amsterdam, NY
It was actually in my daughter's idea to get it. She's a nurse and she wanted to make sure that I could get help while I'm out working. She chose it because they provide the GPS pinpoint location. I'm able to take it with me on the road as opposed to other services were you're limited on where you can go by base unit. If anything happens they can find me through GPS. I got it maybe two weeks ago. I wear the watch with me when I'm out and about. We've ran several tests to make sure that the device is working properly. I've received a lot of information through brochures and they've answered all my questions and concerns. I do feel a hundred percent confident with the product. I'm truly glad that my daughter chose then. I feel much comfortable now and I don't feel afraid to be by myself anymore. It is expensive but it's worth every penny.
6 years ago
Verified Customer
Review Source
Charles Alvin Eckhart Rossford, OH
My doctor recommended I get the best one I could find since I'm in pretty bad shape. I tried other numerous medical services companies and they couldn't provide me with what I needed. MobileHelp has worked when I needed it to work. I've been through a lot, but they have provided what I needed. They've done an excellent job for me. The people there have helped me live a better and more normal life. Their machine has kept me alive for a lot longer than I thought I'd live. Without the it, I wouldn't be here. I think that for a lot of people, this could be the best choice they made in their entire life.
6 years ago
Verified Customer
Review Source
Kathie Schefter Glen Rock, PA
As soon as I found out they were number one, I contacted them. They explained everything to me and asked me what my needs were, and who I wanted to contact in case of emergency. I really liked that I could understand them too. It isn't someone from India or something of the sort, they all seem to be American. I'm not prejudiced but you know' They are quite helpful. I was very impressed by everything. Even their price was hard to beat. I have a watch a pendant and another emergency device that's like three inches by three inches that I carry in my purse. I can wear the watch or the pendant in the shower. I'm just very impressed
6 years ago
Verified Customer
Review Source
Brenda Welch Charlottesville, VA
My experience with them has been very short but they're a very good company. I had a different company that I was very unhappy with. With the other one I would get calls at 2 o'clock in the morning checking to see if I was ok and that was causing me all kinds of consternation in the middle of the night. MobileHelp has been extremely helpful though, so far I've been very impressed with it. Using it is pretty easy and clear. They've been very good to work with. Even when my alarm went off by accident they were patient about it and they followed up on it. They didn't make me feel terribly guilty for using it, they were just so kind and nice about it. They all speak excellent English, I can understand them when they speak to me and they are very communicative. They are all polite and friendly too. They didn't seem to be bothered by my question and answered them well. Even when I asked a stupid question that was answered on a paper I had, they answered it for me. I've been very pleased with it. I am still learning to depend on it. I tend to go out and do things but I usually forget to use it and take it with me. I got to remember to take it with me more than I do. Maybe there's a way for them to call me when I'm heading out the door and ask me if I'm taking the device with me. It might be useful because people like me sometimes have memory gaps.
6 years ago
Verified Customer
Review Source
Greta Barrett Asheville, NC
I saw it advertised on TV and thought I'd check it out. I called and it sounded like what I wanted, especially because it had the fall detection. With that, if I fell, the thing would automatically notify them of that. In general, it just seemed like a better system, so I got it. I haven't had to use it but the alarm has gone off a couple of times. One time I was just in bed with the thing around my neck. I didn't fall or anything, it just went off in the middle of the night. I always get an answer from them though. When those accidents happened they were very helpful and reassuring. They just asked me a few questions and ensured me that I hadn't done anything bad. It gives me a lot of safety and security, it's a good feeling.
6 years ago
Verified Customer
Review Source
William Hintz
I'm always on the road and I do a lot of hunting and stuff like that. Sometimes I'm by myself and I really needed something in case I needed help. The gentleman that sold me the device was very good, real pleasant to talk to. He made me feel good about buying the product. It was just a good experience all the way around. I've just recently purchased it so I've only had it for about two weeks. It travels anywhere with me, no matter where I go, it's with me. The equipment seems like it's good quality. One time the dog pushed the button and they were right on top of it. That was the only time I have ever used it and I had no problem getting through to somebody. It's well worth the money. It gives me a good feeling to know somebody will be there when I need them.
6 years ago
Verified Customer
Review Source
Pamela England
When I called them, they gave me the best information and price, so I went for it. They had told me to call them to set everything up, but I was able to plug everything in and set it up by myself. It was very easy to do. I wear the bracelet all the time, it's very comfortable. Whenever I leave the house I carry the GPS with me. I fall very easily so this puts my mind at ease. I have set the button off by accident a couple of times and they're always very nice about it. They answer right away and ask me if I need help. After that I just tell them it was an accident, they wish me a nice day, and that's that. I feel so much safer now because I have it.
6 years ago
Verified Customer
Review Source
Charles Olson
I have a condition that can kill me in my sleep and it has nearly killed me 9 times. For 20 years I've been trying to get a little device like the one my parents used to have but MobileHelp was the only company that has ever accepted to give me their equipment. It was delivered promptly and it works. When I accidentally drop it or press the button, they come on the line immediately and ask me if I need help. If I have any questions, I can just go to them and ask them. It's the best that I've ever had. Everyone that has a condition like I do should get MobileHelp, it's an excellent way to protect yourself when you're down and in trouble.
6 years ago
Verified Customer
Review Source
Sharon Mcfarlane
I had five different companies I was considering and they were the ones that had what I was looking for at the best price. I like the fact that there is a device I can carry on the car with me. No matter how far away from the house I go for a day's trip or whatever, I can always get help. I haven't had a chance to use it and hopefully I won't in the future. My hip has gone out 3 times since last August though and when that happens I go down. I'm also alone in my house so in that situation Mobile Help would really help me. No matter where I am, if that happens again, I can get help in putting it back in its place. I had an issue right after I got it set up in the house. I knew it would automatically call 911 if it went off and that I wouldn't be able to stop it once it happened. When it happened I tried to get someone to help me stop it and they got to it. Someone helped me resolve that issue and stopped the call. They said they would call me back in 15 minutes to set it up correctly and make sure everything is done right, but I didn't get a call until 2 days later'
6 years ago
Verified Customer
Review Source
Lawrence A Covone
I saw their advertisement and got it because I liked that it can go with me wherever I go. I know that no matter where I go, if I have a problem, all I have to do is push the button and I'll get help right away. I have the button alarm around my neck. When I test it out, everything works well. They respond really fast. When I called to ask about the equipment they were very professional and kind. They took their time to answer the questions that I had. The price is very reasonable for the protection that I'm getting. It's the best feeling to know that I am with a company that is available 24/7, it gives me peace of mind.
6 years ago
Verified Customer
Review Source
Anita Mcmullen Lompoc, CA
I saw it on television and their rates were very reasonable. They were also far, far cheaper than many of the other ones I looked at and called. There were no upfront costs for the equipment set up. Some of the other ones charged you a hundred dollars for that and then they send someone out to hook it up for you. Mobile Help just sent it out to me and I did that myself. It was really simple and I was able to use it right away. I have had no problems with the equipment at all. Thank goodness I have not had to use it but I have it here at home and I take the GPS system anywhere I go. I feel very secure with it. Customer service has always answered my questions very well. I just can't tell you how happy I am with it. It will help me if I fall or if I get hurt at home
6 years ago
Verified Customer
Review Source
Adolph F Bannister Pawleys Island, SC
I lost my leg to radiation poisoning and got put on disability because of that. I'm 58 now and I'm still living alone in a big house. My kids are trying to get me into assisted living, but I want to have a bit more freedom. In the last couple of weeks, I fell twice and could not get up, that had them really worried. They told me I had to get something in case I fell and couldn't get to the phone. Otherwise, I'd be lying on the floor and no one would notice. When I saw it on the AARP, I decided to go ahead and get it since it seemed like they could provide me with whatever assistance I might need. I'm very happy with it. I haven't had it for very long, but it seems to be operating very well. When I got it, I thought there was something that the company needed to fix. On the brochures they sent me they had this picture of a big box that looked like it was connected to everything. When I went over the list of things that I got, that big box wasn't there, so I called them to figure that out. Daniel, the nice young man that helped me, told me that I had a different set that didn't even need that big box to have everything work. There was nothing about that on the brochure or the instructions, so the whole situation was very confusing to me. I mean, I'm an ex-nuclear engineer, I am used to checking everything well to make sure it all works. That was the only thing though. They helped me test the machine afterwards and showed me how it worked. It was simple and not complicated at all. I've got it right next to my sink and the other one around my neck. If I go out to town for something I take the wristband with me. I think they should advertise this more around hospitals and nursing homes. I don't think a lot of people realize that they don't have to be alone and helpless in their homes. With something like this, you can gain some independence back before having to go to a nursing home. It gives me a lot of confidence. I didn't have that before I got it you know, I live alone and I don't have anybody here with me. The balance on my legs is not very good. With this I feel that I can get around and, if I fall, I can call for someone to help me. I won't be left alone in the floor.
6 years ago
Verified Customer
Review Source
Ralph M And Barbara Ann Presson Saint James, MO
I was with another company that wasn't meeting my needs. When I read Mobile Help's brochure I decided to go ahead and get it since it had GPS. They have a very knowledgeable salesperson. He was very thorough in his explanation of the product and how it works. He went step by step on everything, including the cost and the plans that they offered. We went for the full year payment since it seemed like I'd be better off with it in the long run. Considering that it's $58, this is not bad, it could save a life. The other day I hit the button without meaning to and the alarm went off. An operator came on and I just told them there was nothing wrong. From that it seems like the button works ok, they responded awfully quickly, but I'll know more soon since I'm going on a fishing trip.
6 years ago
Verified Customer
Review Source
Rita Messar The Bronx, NY
My daughter was the one that got this for me. I'm very thankful she did; this is a blessing in disguise. There are other services that are cheaper, but I don't think they're as good. One time I had it on my neck and was laying on my bed. Next thing I know, the thing is going off in my kitchen with all the bells and whistles that it has. I had to go out to the kitchen to check on it. Things were fine in the end but I wish I had known things would be that way. I still think it was great. They called me right back to check on me and didn't hang up until they made sure nothing was wrong. I was very happy with that. If I need help, I know they'll get here pretty quickly.
6 years ago
Verified Customer
Review Source
Beverly D Christensen
About six months ago or so I wanted to get something for my husband. He has since passed so I'm by myself now. My family and neighbors all felt like I should have it. I'm not ill or disabled but I could always fall, that's why they all thought this would be the best thing for me. I've only had it for a few days but it has put a lot of people's minds at ease. I have the watch and the one that hangs around my neck. I use the watch at night since I don't like to wear anything around my neck when I go to bed. I have the mobile unit too so I never have to worry. If I'm out with someone I don't wear anything, but it's on me whenever I'm alone. It's always right there with me in case I need it. It's comfortable. Right from day one they've all been very helpful. From the moment I applied for it, when I received the package, and even during installation, everybody was very helpful. They answered any questions or concerns I had quickly.
6 years ago
Verified Customer
Review Source
Debby Orff
I am very active, and because of that, a home system would not be of help to me when I needed something that I can take with me and use 24/7. Since I am on a limited income, I wish they were cheaper, but it has come through for me. When I took a minor fall, I was in my home, and the base station called out to me and they contacted me immediately. I let them know that I was fine and that was it. For anything I've needed to do, it gave me the self-assurance that I can do something and not have to worry about it, and somebody's there if I didn't make it. Everything was very easy to set-up, prepare, and test out, and it works.
6 years ago
Verified Customer
Review Source
Anonymous Osage Beach, MO
We got it because of the price. We have not had to use the device so far but it does offer us security and a sense of wellbeing. In the limited amount of time that we've had it people have been very responsive, polite, and helpful. They seem genuinely concerned about my husband's wellbeing. We know that my husband will be able to get a hold of somebody if he needs help. The only problem we've had so far has been with the fall detection button. It has gone off three times and none of them have been because of a fall. He was actually in bed during one of those. The time that he did drop the lanyard, it did not go off.
6 years ago
Reply from MobileHelp
Hello,
Thank you for your review. We do not recommend wearing the fall detection pendant to bed, as that can create false alarms, you would want to wear a standard help button instead when sleeping. We would be happy to discuss this with you. Please contact our technical support team at 877-827-6207, Option 1. We look forward to hearing from you.
Sincerely, MobileHelp
Thank you for your review. We do not recommend wearing the fall detection pendant to bed, as that can create false alarms, you would want to wear a standard help button instead when sleeping. We would be happy to discuss this with you. Please contact our technical support team at 877-827-6207, Option 1. We look forward to hearing from you.
Sincerely, MobileHelp
Apr. 13th, 2018
Verified Customer
Review Source
Robert Goldberg Boynton Beach, FL
I'm hoping that this really will be the right alert company for me, and I'm thinking it will. We take the little mobile thing with us when we go to the grocery store and elsewhere, but we're usually at home. It's supposed to fit on your belt, but the only problem I'm having with it is that the device is too tight for me to open up and place on my belt. I think that's weird, and maybe it's just me. We couldn't believe, though, how quickly their response came in when we did the test case in the house when we got it. We had a wonderful, excellent, professional person here, named Pat, who was so patient and showed us the whole thing.
6 years ago
Verified Customer
Review Source
Betty Westfall
We did a lot of research, especially my daughter, and she felt that for the price and what they covered, it was the most efficient. So far it's well worth it, and I like the fact that I can have a battery and take it with me and still get coverage. I have the security that if I am alone, which I often am during the day, I have some way to reach out. I have it on right now. I wear it night and day, and the only time I've had to use it was once when we were coming out to the front door. I'm in a wheelchair, so it's hard to get through the door. The motion caused it to go off, so we just used that experience as a test that it worked properly.
6 years ago
