Name: MobileHelp
Rating: 4.6

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Verified Customer

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Emily Musselwhite Bastrop, TX

I've been with a couple of other companies that I wasn't satisfied with. I mainly wanted one that had a wristwatch, so I called MobileHelp and got 2 wrist bands so that I could wear them with different outfits. So far I haven't had a fall or anything like that, but I do wear it every day. Customer service answers my questions when I call in and they are very good at what they do. They also give you the option of paying quarterly, yearly, or monthly, unlike other companies that only do monthly. I'm personally going with quarterly since I like it better. I'm satisfied and pleased with everything, it has been a good service.

6 years ago

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Verified Customer

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Jean Bass Lyndon Station, WI

They were the only company that would respond to us and cover this area, especially because we're with U.S. Cellular, and so far it has been the least expensive one. When we were getting it the representative looked up my address and helped me figure out if I had any coverage. After that they didn't even have to send anyone our way to get it installed, I was able to set it up myself. They did helped me check the power and if it worked of course. Even though we haven't had to use it yet, when I pressed the button to test it they responded to me. I'm hoping that when we have a real emergency I will get a good callback, especially since it's the 3rd service of this type that we've tried to use.

6 years ago

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Verified Customer

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Cynthia Strong Spring, TX

The agent that talked with me was very kind and gave me some great details that made me want to give it a try. When I got the device they walked me through the whole process of setting it up and using it. Since I got it just last month I haven't had to use it yet, but I feel secure just having it and knowing that if something happens I can contact someone immediately. I know I can always get in touch with my relatives and that emergency services can use the key lock to get in and help me. Customer service has just been absolutely wonderful and caring, I was really impressed with the 3 different people I talked to. On top of that, this device is economically good. Every aspect of my experience has been superb.

6 years ago

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Verified Customer

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Mavis Lile Ammon, ID

When I looked online, MobileHelp seemed to meet my needs better than the other companies. Thankfully I've never had to use it, but on a typical day I keep my mobile device on my night stand when I sleep. That way, if I need to get up it's there. I have the wristband, the lanyard, and the pretty little beep that I can wear. If I go anywhere I just pop one of them into my purse pocket and take it with me everywhere. I'm in the habit of doing that now so I just do it automatically. One time when I called customer service to check on my device it took me a while to talk to someone. I'd like them to pick up on that speed, but other than that I'm happy with customer service. The price is also very fair compared to other devices and I pay it once a year. It's very comforting knowing that if I have a problem MobileHelp is there for me.

6 years ago

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Verified Customer

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Anonymous Houston, TX

I saw it advertised on T.V. and had two friends who had recently had a stroke. One of them was out of town at the time and the other one had done of those necklace things, but they were both very active women. I thought that, since I'm a senior citizen and I'm not always with my family, it would be a good idea to have one of those things around. I haven't had to use it yet, but I'm very active and it's better to have it in case I do need it. I know that if I ever had a serious thing happen they will call me immediately. That's because when I was putting the thing in my house I accidentally dropped the thing on my counter top. It registered the fall and set off the alarm. They called me immediately and asked me if I needed help but I just explained that it had been an accident. I was pretty impressed with how quickly they called me. Their prices are also very competitive. I think that every senior citizen should have one of these if they live alone.

6 years ago

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Verified Customer

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Charlie Linser Loveland, OH

I made a comparison between MobileHelp and other manufacturers in the AARP magazine and what convinced me to go with them was that they communicated on the landline. On a typical day, my wife and I go together almost everywhere and we feel protected, but when either of us has to leave the other one can stay at home with the device. We put the neck or wrist piece on and just go about our normal day with it. I haven't needed to use it yet, but it seems to work just the way it was advertised. The functionality is better than anything else I've seen. I do think that the base unit is a bit wild with the red and blue lights on all the time, but other than that it's great.

6 years ago

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Verified Customer

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Beverly Sherman Scottsdale, AZ

I liked all the features that they had and since their reputation was good I just went with them. I usually wear the wrist piece every day when I'm home alone and take it off at night. If I need to get up to the bathroom or something I slip it back on in case I fall. I also wear it in the shower. If my family is around, I don't wear it of course. So far I haven't had any problems with them, but I've noticed that I have to be careful with the pendant. If I lean over too fast it thinks that I'm falling and it'll set off an alarm. Otherwise, it's fine, I would rather have it that way than the other way around where it won't detect the fall if I actually need it to.

6 years ago

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Verified Customer

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Harvey Villa Pompano Beach, FL

I liked the variety of services and features that they had, including the fall detection pendant, the mobile pendant, and the GPS one as well. Everything about it, including the setup and the weeks I've had it have been amazing. I haven't had to use it yet, but I was strict on making sure that things worked. I've tested it a number of times and everybody has always been very polite, courteous, and very patient with me. They have always answered my questions and are always available. Sometimes the phone rings a little longer than what I would expect it to, but it's not really something bad. The devices work as advertised. One of them is waterproof and the buttons are very responsive, though sometimes they're too sensitive and I've pushed them by mistake. I also like that it has a 600 foot reach in the home device.

6 years ago

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Verified Customer

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Howard Kan Daytona Beach, FL

A friend told me about the service so I went with them. I haven't had an emergency since I got them but I have tested it. I got a response right away when I did and I was pleased with the whole operation. They do the things that they say they will do and whenever I had a problem I could just reach out to them and they'd give me the information I was looking for. I have been satisfied with every conversation I've had with them. As for the devices I use the wrist one and I also have the GPS receiver. The technology seems to be excellent and it does the job that it is supposed to do. I'm very satisfied.

6 years ago

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Verified Customer

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Sally Falling Waters, WV

My mother fell not so long ago while my husband and I were grocery shopping. We were just on our way home, and she pressed the button, and they answered immediately. The representatives were excellent! They were ready to send someone over until my husband and I cancelled it. They asked all the questions necessary to make sure that she was okay, and also made sure we checked her out properly before cancelling the call. I would not change anything. I love the feature where she could go out and go to other places without staying at home, that is one of the best things that the other medical alerts do not have.

7 years ago

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Verified Customer

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Shirley Hayward, CA

When I first signed up with mobile Help, I liked the conversation I had with their representative. She explained the whole situation about the device, what it did and didn't do. She also followed up with us, and was informative and nice. Then, when we finally used the service, it was just like dialing 911, except they already knew what was our situation. The first word I can think of when it comes to Mobile Help is relief! Knowing that I'll get help if I ever fall gives me a sense of relief. The only improvement they should make is offer another transistor, this way, I can keep one in my purse and another charging.

7 years ago

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Verified Customer

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Anne Smethport, PA

After suffering a stroke, I started to look into different medical alert companies. After my research, I decided that Mobile Help had what I wanted, and I spoke to some very knowledgeable and patient people. I spoke to a girl and she had a nice clear voice. Not for being prejudice, but some foreign people are very hard to understand, but I could understand her perfectly. She was able to answer all my questions, I didn't have to ask her to repeat herself, and she even gave me the feeling that Mobile Help was a very good company. There was one time when the devices battery was low, and they came online to notify me, and I just thought that was good! I've been very happy with it.

7 years ago

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Verified Customer

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Wendy Demoss Edmond, OK

I needed something for my mom, because she was going to be by herself for a while, as she has Parkinson's and my dad was in longer-term care in the hospital. I was fearful of her falling and not having an opportunity to get help because she was just alone. A friend of my mother recommended it. She has the device and so she recommend that I call that company. I looked across many reviews before making the choice to call that particular company, and everything that I read was accurate- in terms of their customer service, the equipment, the cost. They were very thorough and they also were truthful about the device. When I got the device it was the same as what I've heard, so and everything has worked out very well; excellent in every way. It's the system that is for home and away. Even the customer service was excellent. They just have a high ranking for customer service, in the way that they engage with people, and when it's the elderly you have to be careful of how you engage. At one point my Mom accidentally hit the button that was under her clothing, and they made her feel comfortable about it, despite the fact that it was activated without an emergency. They didn't make her feel bad, so she is confident that somebody is there. You don't always know if somebody is really going to be there unless you have an emergency, so it just happened that it went off and they said "Are you okay?" and she said "Yes, I just push the button," and they told her "Oh that's okay", and that's what you want for your parents. She has felt more comfortable having a device, and she wears it 24/7. She never takes it off which is amazing.

7 years ago

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Verified Customer

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Laura Mitchell Mesa, AZ

Mobile Help is great! They sent me a little device, about the size of a pager, in case of an emergency. If you ask me about that, I'd say I'm very satisfied with it. I haven't fallen, but they said they're going to check this thing out, because they keep getting a signal that I have fallen. I actually had the police come over once already, and since Mobile Help couldn't get a hold of me or my daughter, they decided to call my son. He called me at 2:30 a.m. to let me know the police was outside worried about my health. That's how I know it works. Besides that, their sales representatives were great! They told me what I wanted to hear

7 years ago

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Verified Customer

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Mae Werneke Oklahoma City, OK

My son-in-law purchased it recently after I saw it in AARP magazine. I had fallen and did not call for help or anything, so my son and my daughter demanded that I have this service. I made myself wear it because they purchased it for me so that's why I wear it now, each day. I appreciate having the one that I can wear on my wrist, and the other one if I fall and can't do anything — it still alerts somebody. I think they were very gracious on the receiver, I'm very pleased so far, I've only had it about 3 weeks, and I'm not a long term customer, but I'm very pleased so far. My son-in-law followed the instructions to set it up, and everything works fine. It was easily described and he was very pleased. I am very satisfied so far.

7 years ago

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Verified Customer

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Linda Brown Cumming, GA

I fell a couple of times and we thought that it would be perfect for when nobody was home with me or out somewhere, so we purchased both the house monitor and a mobile monitor. I'm very satisfied with the service, they respond almost instantaneously. There's a person over the home monitor or the mobile one if you're carrying it. When we did need it, there were policemen and paramedics in my doorway within 5 to 6 minutes. Their Sales Team did a very complete job in providing us material and what capabilities of the unit was and so forth. It held up to the information that they supplied to us. It doesn't take a college education to operate it either. I give it a 10 out of 10 stars.

7 years ago

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Verified Customer

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Jan

i would like a more detail information about how to use the the unite as i have made a few mstake like how to silence it when i went to dr.office it just blinking green on and a off nurse figured out get it to stop. but i feel safer when walking the dog.

6 months ago

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Verified Customer

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Lois

They didn’t tell me to call before leaving the state.,so while I was in Florida there was an issue. They told me there was an alert at my home in NJ. My daughter called , told them I was in Florida with her. After it was straightened out things are back to normal.

6 months ago

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Verified Customer

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Judy Schoenbeck

I find the necklace with the Micro System bulky and heavy. The seat belt in my car has set off the unit twice. It has given a fall alert when I simply removed the necklace and placed it on the bed when I was changing clothes.

6 months ago

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Verified Customer

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Shelby

Both times my mother-in-law has fallen and did not press the help button MobileHelp detected it and called an ambulance and the family. I am marking I am a paying customer for my mother-in-law, but not for me.

6 months ago

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Verified Customer

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Judith

Not very techy, so not that difficult to set up; and although I initially accidentally triggered the "fall" button, was given the opportunity to retract before help call was initiated.

6 months ago

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Verified Customer

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maureen

I have not responded until now because I am still uncertain about the reliability of MobileHelp. I am actually on hold now while William is arranging for a replacement pendant to be sent to me. I have gotten indications in my apartment several times that there is no cellular service. Obviously, that makes the system unreliable some of the time. I will find out when the replacement arrives whether it is the service of the pendant. The questions below are impossible to answer until I ascertain the problem. Additionally - the instructions in this box are so light that I could barely read it. Seriously - the best the "Best Company" can do?

7 months ago

Reply from MobileHelp

Hi Maureen, We have received your review and we are sorry to hear that our cellular systems have been unable to connect for coverage at your address. At MobileHelp, your safety is our number one priority, and we do offer a landline-based system for in-home coverage. You can reply to this message privately with your phone number and we would be happy to give you a call for further assistance. You can also reach us directly by dialing 877-827-6207. We look forward to speaking with you soon.

Apr. 3rd, 2024

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Verified Customer

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Kathy Fogo

I bought this for my father. I like the ease of use and notifications for him and for me if the battery is low, false test, etc. Luckily haven't had to test the emergency feature for real. Wish the battery life was longer.

7 months ago

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Verified Customer

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Janet

The response time is great. The fall button is too sensitive. It even goes off when I go over a speed bump too fast. The automatic response sometimes talks over the second message and even over the operator so it becomes difficult to understand and respond. Yesterday it kept going even after the alert was cancelled.

7 months ago

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Verified Customer

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Marie K Allen

I love that I feel safe wherever I am. I also love that you all so quickly respond. I haven’t fallen and I hope I won’t, but it is good to know that you guys have my back!

7 months ago

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Verified Customer

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Bonnie Fargo, ND

Comfort of knowing I will be able to get help when I need it. Like the fall alert but wish it wasn't so sensitive that it goes off quite so often when it's just a slight bump.

8 months ago

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Verified Customer

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Christian Mueller Grand Junction, CO

So far I have liked everything with regards to prompt service and any additional communication with customer service. The system has not really been put to the full test from normal use, which is why I am withholding the 5th star.

8 months ago

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Verified Customer

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dale

I don't know if fall detection shortens battery life or not but ours does NOT last the 3 days they claim. 1 1/2 days is the longest we have gone without a low batt. warning. That said, so far, so good and hopefully never need.

8 months ago

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Verified Customer

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Barbara

Customer service is excellent as is the response time. The only thing i would like to see improved is the size of the wristband. It is way to big for me, and hard to keep right side up.

8 months ago

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Verified Customer

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Shirley

When I signed up the salesman was amazing. So kind, helpful, and very knowledgeable about the products. He helped me choose what was going to be best for my mom. Thanks so much.

8 months ago

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Verified Customer

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Mary Jo Giancola Cleveland, OH

The salesperson Patrick was wonderful. However when I called customer service to add the emergency contact numbers the customer service person was rude and not helpful. Overall I am happy with the service especially Patrick but the first experience with customer service was underwhelming

8 months ago

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Verified Customer

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Chris Dazed Fort Worth, TX

The device works great. Definitely have to charge once a day or it will run out of power. Dropped the device and it auto called. It is simple to cancel calls. It took longer to get to us than we were told but aside from that everything has worked as it should and the price is reasonable compared to similar services.

8 months ago

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Verified Customer

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Cathy Mentor, OH

I liked the customer service and how nice everyone was. However my mother quit using it. It went off once and she couldn't get it to stop so she decided she wasn't going to wear it!

8 months ago

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Verified Customer

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Janet Needham New Albany, IN

I really like the secure feeling it gives me. Notifications go to my folks on my list even when the charge fails . That being said it only holds a charge for 36 hours. It has lost its charge at the most inopportune times, usually when I'm not near my charger. I sent an email yesterday and the only response I've received is that you got my email.

8 months ago

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Verified Customer

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Sandy Palm Bay, FL

The size of the device is larger than I thought and a bit on the heavy side of more than what I thought I was purchasing. I would prefer one smaller and lighter that responds the same way as my current device does. Please contact me if this is an option to exchange my device for such a device. You can see the device very easiler under my shirts and of course it is recommended to wear to the length of middle of the chest, which for a women makes it protrude up and forward.

8 months ago

Reply from MobileHelp

Hi Sandy, We received your review and we are sorry to hear that you are not completely satisfied with the equipment you received. We do offer different systems, and we would be happy to contact you for assistance with finding one that would better suit your needs. At MobileHelp we pride ourselves in providing a great experience to all our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach Technical Support directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Feb. 28th, 2024

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Verified Customer

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Lee Manns Haddonfield, NJ

Quick response every time the locket buzzes. Talk to actual people about what has caused the alarm to activate and to reassure them I am okay. Instrument is very sensitive to sudden movements.

8 months ago

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Verified Customer

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Dennis Harrisonburg, VA

I have test this unit serval times and an text alert send to my son within 4 seconds, have pushed the button by accident several times and the operator has responded with in 30 sections, have not test the fall detection yet, but soon will very happen

9 months ago

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Verified Customer

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Greg Savage Milwaukee, WI

This device includes sending a message to a central call center if/when I fall, and I have fallen. I was not hurt in as a result of the falls and was able to cancel the alerts. One of these falls may be serious. It is nice to know this will be protecting me.

9 months ago

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Verified Customer

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Sandra Sellersville, PA

If I had not had this service I would have been on the floor for almost 2 days. Haven't been able to train the cat to call 911. LOL Everything went smoothly!!! Great service, recommend to anyone living alone (even with a cat)

9 months ago

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Verified Customer

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Susan Reyna Harrisburg, PA

My mom just moved into a place by herself n within three weeks she used this service. I got called. This has made her especially feel safe. I get called n go to her, so it makes me feel she is being watched over when I am not there. Price is worth the piece of mind.

9 months ago

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Verified Customer

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Cindy

I’m very happy to endorse MobileHelp. My mom has set it off accidentally in the shower. Each time she was able to talk thru her device saying she was fine. We received calls to let us know what happened. My mom is 91 and the device is easy enough for her.

9 months ago

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Verified Customer

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Barbara Monroe, NC

We got this system for my father who was recently diagnosed with Parkinson Disease. It has given myself and my siblings all the peace of mind in the world. It is like having someone else with hands and eyes there with us to assist 24/7

9 months ago

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Verified Customer

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Donna Rochester, MN

My mother recently had another stroke and came home partially blind. She was afraid to stay at home by herself and move about the home. As soon as she received Mobile Help she admitted that she felt more comfortable and confident. Thank you, Donna King RN - Daughter

9 months ago

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Verified Customer

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Kenneth W Va n Sickle Connellsville, PA

Your customer service has been outstanding. Very helpful in helping me with any questions. The fall down feature in the device is a little sensitive, but I will become accustomed to it, and the warning is loud and clear, so I was able to quickly clear it.

9 months ago

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Verified Customer

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Patricia Decatur, AL

Thank goodness I have not had to use it yet, but I did have trouble with the first monitor they sent me. I called the company, and they had a new one delivered to me in a very timely manner with the return information for the first device.

10 months ago

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Verified Customer

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Priscilla Fuquay-Varina, NC

I am really enjoying the simplicity of this fall detector and that I am covered in so many places besides my home. I cannot think of any changes I would make at this time. I have accidentally set it off and dropped it. It is so easy to cancel these false alarms. I feel comfortable wearing it when I am home alone.

10 months ago

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Verified Customer

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Stephen Salman

Only been on the service for a little over a month. Had one false alarm and Mobile Help was quick to respond and sent their team to my mother’s home immediately. Besides the potential critical need , great peace of mind for my family!

11 months ago

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Verified Customer

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Francine Oak Lawn, IL

The sales representative was courteous and knowledgeable. I got the wristband AND necklace for a better price than another company I was using (had a bad experience with them). To me, the necklace is too sensitive, which in an emergency situation would be great, but I have it on at night and it creeps further on my body, when I get up and it drops while still on my body, the fall protection goes off! Maybe it has dropped only 2"! I press the "false alarm" button" but I think this is a little too sensitive.

11 months ago

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Verified Customer

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Nancy Miami, FL

Purchased for my Mother-in-law who is 95. Her sons said she wouldn’t wear it but she does and feels so much more secure and safe. She really likes the button in the shower. She thinks the sign for the door reminding her to take the unit with is a good idea too. Thankfully she hasn’t had to use it and hopefully never will need to. The peace of mind for all us is so important since she still lives alone. We do wish the bracelet had fall detection as she simply wouldn’t wear the necklace that does. Thank you

11 months ago

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Verified Customer

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Rose Riverside, CA

I liked the salesperson! He was very thorough & knowledgeable! He made me feel comfortable & answered all my questions! I got the device in a couple of days & all I had to do was plug in charging station, charge the deuce and put it on! I know it works, because I accidentally dropped it 3 times & got immediate communication through the device two times! The third time , they must’ve been very busy, because the paramedics showed up within 5 minutes! I greeted them@4:30AM, assured them I was fine(that I’d dropped the device), so they were satisfied that I was okay & left!

1 year ago

MobileHelp Reviews