MobileHelp Reviews
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7.5
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Verified Customer
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Nancy Vanderbunt Tavares, FL
I loved my sales person! Her name is Molly, and she just was a sweetheart. MobileHelp had a price I could afford, and I liked what it did. I had been with Life Alert for four years before, and I decided that for my budget and what I needed, it would be a good fit. It was awesome! In fact, yesterday, when a friend of mine was here, he dropped a bag of canned goods on the floor, and instantly the machine came on and said "we just got notice that you had fallen. We will call the emergency squad immediately." I was able to get the machine and pressed the button to say that it's okay. They immediately came on and said, "are you sure you're alright?" They were very supportive. Besides that, I like it better than Life Alert for a couple of reasons; it lights up so I can see it 24/7, and I like that it's a lighter set of equipment'it's easier to carry. I already have very definitely recommended it. I think every person in my age group, and younger, especially when they live alone, should have a system. It's the best insurance policy that I have.
6 years ago
Verified Customer
Review Source
Amelia Tremblay
I have a bad imbalance problem, so I have a tendency to fall, and It's happened quite a few times. I've already broken an ankle, a wrist, and my latest one was falling down the stairs outside. I ended up hitting my head, and I figured it's about time I got some help! After checking out a couple of different ones, this seemed like the best, because it'll cover me even when I'm outside or not in the house. For some of them you have to be within a certain range; with this one I didn't have to be. The price was right too. I find it very convenient, I have no problem with it. I like the wrist one; I find that much more convenient than having the one around my neck.
6 years ago
Verified Customer
Review Source
Emily Heathe
I wanted a system that I could take out of the house, like if I go grocery shopping, or out to shovel snow. That's why I chose it: it's the only one I could find that would have a system that would go with me. Today I went out and shoveled snow off my walk, and was out there for a half an hour. I took it with me, so I was very comfortable. It's serving the purpose that I wanted it for. The first system I got from them did not work, but within days I had another one. They answered every question, and there was no hesitation about anything at all. When I was talking to the guy over the phone, he knew what my house looks like outside. They've got me pin-pointed right down! They know where I am, and I have no problem knowing they would serve me well. I definitely would recommend them.
6 years ago
Verified Customer
Review Source
Warren Booth Ridge, NY
I have the one that looks like a watch band on continuously. Thank goodness I haven't had to use it yet but I know it's ready and okay in case I have to. When I called up about it, the guy answered all the questions that I had with no problem, gave me everything I needed, told me what the paperwork was, and was very helpful; I believed everything he said. I think it's very reasonable for a monthly price, very inexpensive. I like it because it can be used any place besides just at home, and I go traveling to different states to see my children, and I can use it there because of the GPS. That's going to be very helpful. It seems like they really know what they're doing, so I already have recommended this to people.
6 years ago
Verified Customer
Review Source
Joanne Kelly
I have not been able to walk for the last 5 weeks without a walker, so that's why I got it'I'm afraid of falling, and I'm home alone. I heard them advertised on TV, and it was the one I called. The first one that I had was too sensitive; it went off 5 times without me touching it. They sent me one with a shorter cord. I'm happy about it so far. So far I've never punched it to have help, but when it goes off on its own, the alert system comes on right away. I would say If I did fall or something, it would be a very quick response. I have had no problem with anybody when I've called for help or anything. Every time I called I got very good answers, and everybody is polite and nice to me.
6 years ago
Verified Customer
Review Source
Charles Banks Jr Fort Worth, TX
I didn't like the way Life Alert was taking money out of my account before my checks got there, so that why I set it up with MobileHelp. I told them I'd mail the payments in. I take my hat off to them for setting up this service that will show the customer that somebody does care, especially in this world of scams. It takes a burden off my mind that I have these professionals that take the medical field very seriously. I think it's one of the wisest investments a person could make. All trustworthy, all the way, and I would recommend them to anybody. It works very well. I wear it during all my daily activity, including earning a little money on the side at the car wash. I think it's first class, and that they're putting the customer first. I'm proud of myself that I had the initiative and the maturity to choose MobileHelp.
6 years ago
Verified Customer
Review Source
Barbara Smutny Battle Mountain, NV
I needed something because I fell and I was alone, and I couldn't get up. I got some of my magazines out where I had considered it before, thinking that I don't need it. I read about it in AARP magazine and AARP Bulletin and I decided to make a call. Everybody that I've talked to in setting up and testing it has been very helpful. Now I have peace of mind. I haven't had an emergency, but I sleep much better at night knowing that it's with me all the time. I wear the device around my neck 24 hours a day, including when I go to bed, so it's right there when I need it. I also have the one that's supposed to detect falls, but I don't wear that all the time. I'm very happy with what I have. I just think that anybody in my situation, that is alone, absolutely should have one with them at all times.
6 years ago
Verified Customer
Review Source
MC
I wanted the bracelet. I didn't care for the necklace since I was in another company for a couple of months and I didn't like it. That's why when I read the MobileHelp advertisement in the AAA magazine, I called them and found out that I could use the bracelet and go pretty much everywhere within the states, and I was happy with that. It's one of the few that allows the bracelet to go outside the home and to go anywhere you're traveling. It includes a little travel device that charges your battery, and they don't have that on the others. I go out quite a bit, and I take it with me, and there's no problem. I really think that they have a good background, and that's why I chose them. I haven't found that in any of the others that I've checked up with. I think the people that they have there are are excellent. They're trustworthy; I have no complaints at this point. They were very nice to me when they set me up. I appreciate all of the information that they give you. They were very polite and very nice on the phone when I talk to gentleman there, and that pleased me. I have been able to afford their cost better than I would have with another company. I am a widow and I'm on a fixed income, so I can't afford a lot of money, and so far the price has been very reasonable. I've already recommended it to a friend she's with a different company, but she's checking out MobileHelp.
6 years ago
Verified Customer
Review Source
Doris Davis Gilmer, TX
I already had one system, but it was only good for around 300 feet from my house. I had seen one commercial, and I've got some friends who had got MobileHelp, and they said they could be anywhere! They were being taken care of! I thought I better jump on that line and see what's going on there, because I might be somewhere and what if nobody was with me when something happened? They told me "you need to get one," so the next time the commercial came on, I hit their number on the phone and called them. Everybody who's talked to me about it has been very professional, and it didn't take long for it to get to me after I ordered it. I think the device is dependable; it's something that anybody with some health problems needs. I just love the watch that I wear. I'll have the other one around my neck sometimes, but I like the watch. It feels comfortable on my wrist and on my neck. I feel comfortable having it on since I can just push the button for help. As far as the experience of them coming to me, I haven't had the opportunity yet, and I hope I don't have to, but if I do, I'm thinking that this MobileHelp would be handy.
6 years ago
Verified Customer
Review Source
Elizabeth Fehler Lake Havasu City, AZ
Well I googled and researched the companies, they seem to have a one of the best reputations, and they definitely had good price. They're one of the best out there. I would recommend it to anybody with a fall risk or who needs reassurance that there's somebody there when you go out. It definitely makes you feel safer. It's very reassuring to know that they're just a button push away if I need help. They also provided a lock box so that they can get into the house calmly with a key in an emergency. They're very considerate, professional, and informative. They do not make me feel like they were in a hurry. They seem to really care, and that's rare these days. The second day I had it, I was just getting dressed, and I hadn't fallen over; it went off accidentally. I don't know how to put it so it doesn't do that, but it's just very reassuring; you know it works well.
6 years ago
Verified Customer
Review Source
Nancy Woods
I travel outside my house to the store on my scooter, and I wanted to have something with me in case somebody hurt me or I need help. I saw this on a commercial so that's what made me call and inquire about it. I used it today I went to the grocery store. I put the "egg" in my pocket then I have the wristband on my wrist, and I felt totally comfortable on the streets. I was out somewhere else and I did a test, and they answered me and know exactly where I was. I just think it's a wonderful idea to have this kind of service for disabled people, and it gives us a sense of security and independence. We don't have to feel like we have to stay stuck in the house. They're really valuable, and I highly recommend for anyone who has a disability and wants to get out in the streets by himself to get something like this.
6 years ago
Verified Customer
Review Source
Anonymous
I think that their service is very good. I had just been on the phone with them today for quite a while, helping us to get our ducks in a row, so to speak, and their customer service is excellent. I'm very likely to recommend them. I'm a widow and live by myself, so to me it's a great thing to have in case of an emergency. I wear the pendant and everything, but I've not had an emergency yet. I was wearing my necklace at night, and all of a sudden the emergency thing that's in my kitchen went off. I jumped out of bed and ran and to tell them that I was not hurt. They kept asking me had I fallen, and I said no, no, I rolled over on the pendant and it caused that. That's the only time that I've ever had that problem, though it was my fault, not theirs.
6 years ago
Verified Customer
Review Source
Gary And Laura Pozzi
We chose it mainly because it was nationwide'they are with AT&T'and my wife and I travel a lot, so that was definitely one of the deciding factors. The people that I talked to were very helpful and everything, but I really haven't been able to use it except testing it out. The handy carrying case and the recharger that it comes with were really simple to use. We carry it with us wherever we go, and I've already told some other people we know about it. With us getting up in age and everything, it's our security blanket, just knowing that if anything happens to one of us, we would have the help we needed, without dialing 911 or giving an address.
6 years ago
Verified Customer
Review Source
Crystal Bryant
I'm blind and do a lot of traveling by myself. Because it has a GPS, it made my husband feel a little more secure. When I explained to them why I needed it, they were very helpful, patient, and very considerate on the phone. I'm on a very fixed income, and the price that I was given for a monthly fee is very feasible to me. When I tested it, they were very quick to respond and ask what my needs were, and whether I had a medical emergency. I think it'll be very beneficial to me because of my visual impairment, and the fact that I travel alone makes it more helpful and useful to me. If I have a medical emergency, I know that they are very quick to respond to my needs, and that is very helpful.
6 years ago
Verified Customer
Review Source
Barbara Wilson
My brother-in-law and I did some research for me, and MobileHelp sounded better than the other ones that were out there, so we chose it. It's just nice that they have two options: the necklace, and the one that looks like a wristband. When we checked it to make sure it worked, it was really nice. I had a problem with the necklace because it broke; the piece with the speaker in it and the cord came apart. When I called, they were very helpful. They gave me over to tech services. This was a Friday night, and they said somebody would call back probably Monday. Well, somebody ended up calling me back Saturday. They replaced it, and I just got my replacement which was very nice, so that was good.
6 years ago
Verified Customer
Review Source
Sharon Holland
I looked on a consumer web page, and there were ten top MobileHelp companies. I called the top 3 of those, and I picked the second one, which was MobileHelp. It was the best price, and it had everything that I wanted. The people I spoke with there were very friendly. Another company that I talked to was very pushy; they wanted my credit card number immediately, before I even decided on it, and they also called me back and told me I wouldn't like MobileHelp. I told them I have no problems with it whatsoever, because it's everything they said it would be, and everything I need. I've recommended it to my friends. They were very helpful when I ordered it, and when I called to test it, they called me back immediately. They've been so helpful setting it up. I'm very satisfied, and I feel very secure having it. It's very comfortable. When I leave the house to go somewhere, there's a container for the small unit I have that fits right in my purse. I wear it all the time'when I shower, when I sleep, 24 hours a day.
6 years ago
Verified Customer
Review Source
Rosemary Randall
I called at least three companies, I was very pleased with my first impression of MobileHelp. I felt that the the sales rep who took care of me was exceptional in his handling of a senior. From what I can tell, all three companies were similar in price. I wish it wasn't quite as expensive, but they all seem to be in that price range. After getting the MobileHelp delivered, I had some questions, and they were very thorough in helping me, and very patient, and took extra time to give me the information I needed. I've been using the device, but I haven't needed to use it for any critical reason, so I would say everything seems in good order with it. I just take it with me when I go outside and around the house. I haven't been wearing the medallion around my neck all the time.
6 years ago
Verified Customer
Review Source
Anonymous
I have the tendency to fall , and I have done so quite a few times in the last three or four years'over two hundred times'and my wife has trouble walking. If she falls, she has trouble getting up, and so do I. We had one device, but I liked what I saw on a commercial on TV for Mobile Help. I asked my wife about it, too, and she said that it looked good. I've had a good experience with them so far. We will keep Mobile Help as long as we live, because everything they've done has been very positive. I will recommend to them anybody which is interested or in this kind of situation. I've pushed the button by mistake a couple of times, and they contact me to ask what they can do, I tell them nothing's wrong. Other than that, there is nothing unusual so far. We're okay and it's going to be okay for us to use it.
6 years ago
Verified Customer
Review Source
Sherry Lemmer Seattle, WA
I liked that I could go anywhere and still have help and service, that was the main reason to get it. I use it when I walk to my physical therapy, and when I go out of my apartment to go for walks or go to church, the store; any place I go with myself or other people. I haven't had to use the service per se, because I haven't had any issues, but I appreciate the time that they take to explain what they will do. It seems to be working, that's all I know. I have one complaint only: I live in a condo that doesn't have a proper door knob, and I would like them to provide something other than the lock box to put a key in. Something that could be screwed into the doorjamb would be helpful.
6 years ago
Verified Customer
Review Source
Jana Potts - Terrill Kent, WA
At the time I got it, it was the only one that you could take outside the house. The price for the year is excellent, because it's just a little bit more than a penny a day. That's pretty good for two people. One time I had to use it for my husband who is 91. I just pushed the button and the mobile help was right there within 2 minutes so that was great. He was bleeding so profusely that he would have died if they hadn't gotten there so quickly. With Mobile Help, I could save his life. They have 4 different devices, and each one has a purpose that it's perfect for. The watch-type one is good for somebody who's working; it's not as as in your face. The one hanging around your neck is good for when you're showering, because it's waterproof. The one that's like a pager was really good for my husband to take to work, volunteering at a hospital; it's easy to take with him as he's walking to and from there. Also, the home unit is big enough that everyone can see and use it.
6 years ago
Verified Customer
Review Source
Anonymous Eastview, KY
For financial reasons, I wasn't ever able to use the device. I had a very pleasant experience ordering it, the customer service was very helpful and informative, and Steve, the very polite fellow I spoke with, explained everything about how to use it. I had seen about it on TV, and ordered it, but without consulting with my caretaker. I jumped the gun there, because she was able to get me one that wouldn't cost me a dime. So I never even unpacked it after it arrived; I just took it right back to the post office. Everything about my interaction with Mobile Help was great, though, and I definitely recommend them. If someday I no longer qualify for a free system, I'll be going back to them.
6 years ago
Verified Customer
Review Source
Anonymous Pittsburgh, PA
I noticed they have 9.7 rating out of 10 online, and their customer service people are very good. I was on the phone for half an hour to forty minutes, and I was happy with the results and the price. They just took the time to explain everything. When I first got the unit they were very helpful, plus whenever I was doing the testing after I had it all set up, they were very helpful with that, too. We had a false alarm, but aside from that we haven't had the opportunity, fortunately, that we have needed to use it. Whenever my mother accidentally pressed the alarm by mistake, I automatically got a text message alerting me almost instantaneously that there was a problem, so I'm very happy with it.
6 years ago
Verified Customer
Review Source
E. S. Elkton, MD
I was with another company that had the same machine, and I was told that Mobile Help actually makes most of the equipment for these other companies. This one has the option to have the fall-detecting device you wear around your neck in case you take a dive, and that made the difference'the other companies didn't have it. It looked like they had more equipment for a little lower price than the other company, so it made sense to switch. It's a nice company, and it's been fine so far, so I'm I'm happy with that. I set this thing up and tested it, and everything works, so we're happy. I placed one device in the shower and the other ones by the bedside, plus there's one that you take outside; I haven't quite figured out how to put that on my belt, though. I would recommend Mobile Help. Somebody I know was talking about getting one of these things, and I'd tell them that this is the one to pick.
6 years ago
Verified Customer
Review Source
Anonymous San Leandro, CA
My husband told me to get it after he saw something about it on TV because I live alone, except for my cat when she's in town. I use a walker, and sometimes my balance is not very good. I take dialysis, and I'm a little wobbly afterwards. It's a reasonable cost per month, so it's nice to have. it gives you confidence and security. I pushed it 3 times by accident. I didn't know how sensitive it is, but I didn't fall. They called me and asked me if I fell. I said no, and reset it. That's why I take it off at night. If you touch it, they're right there, so it's it's good to know that there's somebody at the other end of the button to help you. It's good and portable. I take the fall button with me around my neck, and the other device in my pocket. And I like the lockbox with the key in it, so they don't have to break my door down.
6 years ago
Verified Customer
Review Source
Rosevelt Lewis Jr The Bronx, NY
After I had a heart attack I did some research about it and compared it to other companies, and I found this was the best for me. They call and make sure everything is going all right. Once I got it plugged in, they asked if I have any questions. If you have any question or anything, someone is always there to help you, and they are very supportive. They make sure they answer the questions and give you the instructions that you need, so that you will understand before you hang up the phone. They give you a lockbox to put outside you door knob for you to put a key in it, They have the combination to that box, so if you do have an emergency, they can always get in if you're not able to open the door. I haven't seen that with any other company or anyone else who has such a device.
6 years ago
Verified Customer
Review Source
Anonymous Oakdale, PA
My sister has been after me to get one of these things for quite awhile, and I've seen it advertised on TV, so I took down the number and called them up. They answered all the questions I ever asked them, and they seem to be very knowledgeable about it, and they were very nice. I would recommend it. I don't know what some of the other companies are charging, but I guess when you're trying to stop and figure it out, it's a little bit over a dollar a day. I take it with me when I go out in the car. I have it here in the house, but I usually don't carry around with me in the house, rather when I go outside in the yard, or over to get the mail out of the box, or up to the store or something, I always take it with me. I'm 76 years old, and I guess it kind of gives you peace of mind to have it with you when you're out in the car or someplace.
6 years ago
Verified Customer
Review Source
Jimmie Hilburn Hoxie, KS
I've just been on it just a short time, but I've been well pleased with it. When I set it off accidentally, they were immediately there to help; it was just seconds before they were asking if there was trouble. I've got the fall detector with it because I'm out feeding cattle and stuff a lot, so I'm not around the house a lot of times, and it really works nice for that. I had talked to my sister-in-law; she already had it and checked everything out, so I decided to go along with this company. As far as I'm concerned it's an excellent product, and I think it's comparable in value to the other ones out there.
6 years ago
Verified Customer
Review Source
Kernis Thomas Brookshire, TX
Some other company had signed me up without my knowledge, and started taking it out of my social security benefit. It went on for about three months that I was being charged for nothing. That's when I saw Mobile Help's ad broadcast on TV, and that's when I got in touch with them. I got my equipment, and maybe three days later I mashed the button to see if it was working. One of their representatives came on and asked if I was doing all right, and I just told him I was just testing it to see if it's working out. It's giving me good service with no problem at all. The one thing I didn't get a chance to have explained is whether the wristwatch device is supposed to be charged up or not. Other than that, it is good communication.
6 years ago
Verified Customer
Review Source
Jean Sullivan
So far I haven't had any excuse to use it, but I wear it around my neck all the time: to bed, to shower, or wherever. I feel comfortable that it would be there in case I had any kind of a fall. I was going to call for some system questions, because the other day, evidently I bumped it, or it maybe hit against something, and the alert went off. I was worried that all kinds of police were going to show up along with people on my contact list. Fortunately, all I had to do was just press a few buttons, so I was happy about that, because I guess I needed a trial and error experience. I probably would recommend it, based on that. I got it in the first place because my friend recommended it to me.
6 years ago
Verified Customer
Review Source
Anonymous Boca Raton, FL
I talked to customer service there before before setting up. Everybody was very helpful. They did not rush it, they answer your questions, they stay on the phone for as long as you need them to, so I felt very comfortable. I felt very secure, and I thought that was the greatest thing for my parents at that time. We have a fall feature, so I don't know if that's just a little bit more temperamental. It goes off if you bang it against something by mistake. The device did go off, I don't know if by mistake or if one of my parents pressed the button, and they got somebody talking to them immediately, so it's quick service and I recommend it.
6 years ago
Verified Customer
Review Source
V. D.
I had read about Mobile Help, and it seems it had all the things that I needed. They gave me a very good rundown of everything that it had to offer, very complete in the descriptions, and they answered all my questions. So far I'm perfectly satisfied. I try to use it everyday. I can't do too much these days because I'm 98 and I've just broken my hip, but I do as much as I can. I have somebody here helping me, but I try to go through the night on my own, and I get up often during the night. In the day time I get up and I make my own breakfast, lunch, and sometimes dinner. I was also outside writing a book. All of that is with my device on. They advised me not to wear the necklace at night, but I have to get up so much during the night, I figured I needed to wear it anyway in case I might fall. Then, just last night at 2 o'clock I got a telephone call that I didn't answer, and the next thing I knew there were two policemen with a flashlight coming in to my bedroom. Evidently I turned over and hit the button by mistake against the old mattress. So, now I won't wear it at night, but I'll need to remember to take it with me into the bathroom every time that I get up.
6 years ago
Verified Customer
Review Source
Robert And Adele Sarra
It was recommended by one of my neighbors, and I was very impressed with the presentation. When I called them, I was very happy with the gentleman that I spoke to. I spoke to a couple of other companies and I was not as impressed. I haven't had to use it yet but I wear it every day. I charge the the GPS thing at night next to my bed. I do want to test it because they said to do so, but I need to call and find out how to run a test on it. Everybody has been very helpful whenever I call, and I'm very satisfied with the way I've been treated. The one thing that I think that they should improve is that they put a string cord on the pendant that eventually is going to wear out, and that that hole in the pendant is so small, I don't know that I'd ever be able to get anything through it again. That's my only complaint as far as the device is concerned.
6 years ago
Verified Customer
Review Source
Dave Affleck
I needed to get some help for my ninety-five year-old mother, and I looked in AARP magazine. They were one of the companies advertising in there, and I just liked the technology that they had. Compared with all the others, they looked like they just had more to offer. The guy that I talked to was just very helpful and wasn't real pushy. He answered all my questions, and I just went away thinking about it. I talked to my mom, and I got back to them the next day and made an order. I feel like it's a fair deal. I don't feel like anybody was gouging anybody, and I like being able to pay up semiannually, so we're very happy with the price. So far it's very trustworthy. This product works, and that's what we bought it for. We wanted it to be there when needed. My mom had a recent accident in her house where she started a fire in her wood box by mistake, and the house filled up with smoke, and she passed out. She actually got the door open, but she blacked out from all the smoke. If it wasn't for her neighbor who saw the smoke coming out her front door, she probably would have died there. She didn't have any kind of a device or anything at the time. The things I liked about Mobile Help is that if you fall down and become unconscious, it'll sense that motion and it will call for help. That's something that I did not see the other companies offering. I also liked the fact that it has GPS on it, where if she's out somewhere and gets into trouble, she can actually talk to somebody, which you can't with some of the others. Since we got the device, she already had an instance where she had fallen down, and I was notified out on the West coast, and also her step daughter in West Virginia was notified that there was a problem. Before, she had no way to contact anybody if something happened to her. So far, we've been happy with the service. The only downside is making sure she has the habit of wearing it. Doesn't do any good otherwise. If there was an opportunity to recommend the device to somebody, I would say there could be a chance for that.
6 years ago
Verified Customer
Review Source
Patricia Sims
Mobile Help provided the services I needed, and it's well rounded, given the fact that it has fall detection and that we can locate somebody using the service if they disappeared. Also, the rate was good. Everybody's very helpful, very courteous, and they give a prompt response. Another family member is the user of the device. We were able use the service to locate her once, when we couldn't find her. We haven't had to use it for emergency situation, but I feel certain that it's going to accomplish what we're trying to do. As far as I know, it works fine, other than the fact that you have to carry multiple units around. You don't just carry the button. If you leave the area, you have to take another unit with you. That's kind of an inconvenience, because she doesn't always remember to do that. She thinks that by having the button, that's all it takes to to you know to get somebody if she needs it.
6 years ago
Verified Customer
Review Source
Donald And Devin Jodway
I would say I was most interested in it price-wise. So far, for everything that I've done to test the machine, I've got a great, quick response, so I know that the response would be fast if it was an emergency. I can go anywhere I want nationwide with that carry-on, and be able to not only just push an alert button, but actually be able to speak to someone when I'm there. The necklace pendant that they sent out kind of gets caught up on the string that you put it around, and I don't want to break it. I don't know if they have maybe another design or something; I'm not really sure how to fix this.
6 years ago
Verified Customer
Review Source
Janet M. Sanford
I had read some things in AMEX magazine, including list of how different alert services are rated. Mobile Help was way up at the top, whereas the one I was using previously was not, so I chose to go with Mobile Help instead. It has more features that I need in order to go outside, whereas the one that I had I could only use in the house, so it didn't seem as useful to me as Mobile Help. I normally leave it in the dining room, and I know it's always ready there. At night I take the little hand-held one into bed with me, and so I know that I'm safe with i.e. have not had no problems with it and I like the way it has several different ways of using it outside if I need it. I have only contacted them once. They were very pleasant, and they have wonderful music on the line. They helped me with any question I had, and it was fine. I like the fact that I could pay for it for an entire year, and that way it would be cheaper.
6 years ago
Verified Customer
Review Source
Gina Iseley
I haven't had to use it yet, but it's worth it. They're good when you need emergency services. They're just a phone call away, and you don't really have to make a phone call'you just press the button and they send help immediately. I feel safe and secure, knowing that I can call them for the police or the fire department or for an ambulance in a quick second. They have the equipment for it, and the operators are very, very fast. As soon as you press the button, they answer, and they'll direct whatever you need right away. You don't even have to tell them what address you're at, because they already know where you're located. If anything happens and you can't come to the phone, they'll come directly to your home to see about what's going on with you.
6 years ago
Verified Customer
Review Source
Vally Hays
I just really didn't care to wear a necklace for the fear of choking, and Mobile Help has the bracelets, and that's safer. Their employees are very sweet and kind, and they help you to understand and make sure that you know the safety the equipment will give you. They keep up with their customers. They're always calling to make sure everything is okay, and they break it down and explain everything to you. You don't even have to read a brochure; they make sure that you know everything when they're talking to you on the phone. Any questions, they answer it, and they don't have to send you to somebody else. It's just a good company. They know how to explain what they're selling.
6 years ago
Verified Customer
Review Source
Hope Warlick
I have several friends that have passed away or been severely injured by falls in the bathroom. Another friend of mine had the Mobile Health system. I was put in touch with mobile help, and my husband and I decided this was the best alternative for us, because he was having take me everywhere, and I longed to be more independent, and this allows me the opportunity, with the fall detection and GPS monitoring. Some people at my church have realized that I have something on my neck all time and in fact I've encourage several others to invest in it. I followed the instructions about posting my medical stuff on our refrigerator and setting up the lock box component, which I think is just an added bonus. I use the system all the time. I'm conscious of fact that I could fall, but help would be there, and I have that assurance that somebody could respond to me. They're constantly there. if I signal, someone's paying attention, and it really helps me feel more confident in what I'm doing. I really find it very valuable for me.
6 years ago
Verified Customer
Review Source
Jane Leclere
I was shopping around and I decided to give MobileHelp a try because I had heard good things about it. I haven't had to use it in a crisis situation yet, but I know I've got it if I need it. It is very convenient. I particularly like that it comes with the lanyard or the one that you wear on your wrist, so it's not so obvious when you're out. I like those features, and everybody I've dealt with has been fantastic; they've answered all of my questions, and everybody's been easy to work with. They were very flexible on how I pay. In the past I had been able to pay a full year, but I had some health situations such that I wasn't able to do that this year, so they told me I could pay it monthly or quarterly. They worked out something I could live with, and that was very generous.
6 years ago
Verified Customer
Review Source
Joyce And Bill Smith
We needed Mobile Help because it had the wireless mobile that would be able to help with my husband when he's out in the vehicle, and that was important to us. So far we've only had it a week or two and we've not had to make any other call except to test the machine. When we ran our test, they answered immediately. We feel that the people who make and answer the calls are very trustworthy, and we have great comfort in knowing that. The people that we talked with at the beginning to get everything set up were very helpful. They answered all our questions, and were very friendly and patient with us. It's of great comfort to know that it's here, and my husband takes the remote with him when he goes out to drive anywhere. We're we're just very thankful that we have it, and I know that it's there if we need it. We've found it so far to be comparable with other systems, money-wise, and we feel that it doesn't create a financial stress on our budget, so we're we're just very well pleased with everything. We've already recommended it to one other friend and some family members, so we will continue to do so.
6 years ago
Verified Customer
Review Source
Joseph Shank
I've had two other companies, GreatCall and Medical Alert, and I'm very satisfied with this one. There are several things that I like about it compared to the others that I've had. I think their product is great, and I like everything about it. It is so easy to use, it's unbelievable; much simpler than the others. I really haven't had to use it, but it's there in case I need it. I like the fall detector I got'it's small, it's easy to wear around my neck, and I can take it with me. Another thing I like about it is the belt clip that they provide. I've had a belt clip for the Medical Alert and that was the worst thing I've ever seen, actually useless, kept on falling apart and wouldn't stay on the belt. This belt loop has a clip, and the clip is solid all the time. It's really good; I wear it daily.
6 years ago
Verified Customer
Review Source
Mary Carol King
I have not had any catastrophe where I had to use it, but I feel so much safer. I go nowhere without it, because I am eighty one years old and having some health problems now, and with it I feel comfortable. Before I got it, I was very nervous because I had fallen several times, and I live alone because my husband passed away. It's kind of scary to be alone and and not real sure on your feet, but now I feel so comfortable because I know there's somebody there for me with just the push of a button. I've been very happy. When I pressed it just to see if it worked, they were right there. They're very friendly, very knowledgeable, and very anxious to help. The one that I wear around my neck is small, but if I want to dress up and not wear something around my neck, I have the one that I can wear on my wrist or even stick it in my pocket. One of the things I like so much about it is that I can go out in my yard, or even take a trip, and I know that there's somebody there all the time. I think the comfort and not feeling all alone is the biggest thing.
6 years ago
Verified Customer
Review Source
Mary Beth Allen
There are several reasons I chose them, one being that I could actually leave my house with it now, and I can go anywhere. It's not taking all of my weekly and monthly income as much as some of them. It was something I've been waiting to see. The customer support people are fabulous. Whatever your question, whatever your need, it's answered right away, and they were very, very nice people, very knowledgeable. They have not harassed me like other health alert systems do. They never did. It was advertised, I was mailed a brochure, but never phone calls until I was ready to throw the phone away. The other thing is that it's not attached to a landline; that's a bonus! It's very nice equipment, it's easy to use and as far as I know it works fine, but I don't want to learn how it works because it would mean a problem. I haven't had to use it yet, and I hope I don't. I just like to wear it. If I go some place, there's a sign on my door that says, "don't forget your outside unit!" Typically every day I put it right around my neck in the morning, and at night I keep it right near the bed. I don't like to sleep with something around my neck.
6 years ago
Verified Customer
Review Source
Jo Samberg
I was getting out of the unit that I had, and was looking for a new unit. I think it was just something I read where this one showed up, and I liked the fact that you could go outside the home and still be covered; go out of town, or whatever. It's been fine. My typical day is basically around the house, and since I've had it, luckily I have not had any falls or any real reason to use it, but I have it around my neck, and I feel safe. There have been times that it dropped, and they've had to call me to make sure everything was okay. They've been very prompt and very, very polite, and got everything taken care of, so I'm very pleased with the service. As far as I can tell, the devices are fine. I have both the bracelet and the one that goes around the neck. The bracelet, though, as far as I can tell, you don't talk into. You just push it if there's a fall, so I don't have that very much, because I usually have the one around my neck. When I'm going out somewhere, I do take the travel one, so I feel like I'm covered all the time.
6 years ago
Verified Customer
Review Source
Anonymous
I haven't had to press the button yet, but I wear it all the time. As far as quality goes, I've had no problem except that the original fall button kept going off. Since they replaced it and got it going for me, I haven't had a bit of a problem. I just want to share that I think that their support people are amazing, all of them. I had that trouble with my fall button, and they stayed on the phone with me forever to get it right. They got me a new one, and we got that one right and everything's working perfectly now. I looked at so many companies, and I think at the end they just came out looking the best, so I've recommended them. I think it's a very good value.
6 years ago
Verified Customer
Review Source
Linda S Williams
I had one that you did not take with you out of the house, but this one I can take with me wherever I'm at. If I have trouble breathing or have a heart issue, I can just push that button and I know I'm going to get help. I was just fascinated by that. They were very courteous. They explained everything to me when I called them, and I just really appreciated their courtesy. I wear the necklace every day, and when I go out to the doctor or whatever, I take the mobile with me. I also liked the feature where you put the key outside, because that is something that is very important, since I live by myself and I always keep my doors locked. I would advise anyone elderly to get it. I'm seventy one, but even for someone younger with kids, it would be good for them to have if their child got hurt at a ball game or skating, for example.
6 years ago
Verified Customer
Review Source
Weya Nelson
My sister and I checked into it for our mother, and it seems as though it was the same product as a couple of others, but yet it was less money. My mom was kind of irritated that the necklace just went off when she was changing her clothes. We were told that it was not real sensitive, but in her opinion it appears to be more sensitive, so she's been wearing the bracelet instead of the necklace. She hasn't really had to use it, but those couple of times where it's gone off on accident were actually beneficial, because she learned how the process worked without there being an emergency. I think we're happy because she feels secure knowing there's somebody there who would come to help her, and so do we. If we have questions, they've been very helpful to answer anything, so I recommend them.
6 years ago
Verified Customer
Review Source
Darrell Johnson
I'm 62, and everyone at this age or who has an illness should have this, and they shouldn't think about it; they should just get one, because it's the best they'll have, especially when living alone. I checked what other companies charge, and they were much higher than Mobile Help. They didn't offer the things that Mobile help offers at the price that they do, so the price is very good. I love it. It has the help that I needed. I take it wherever I go, and when I'm moving around in my apartment I always have it with me. When I leave the house and when I'm at home by myself, I feel more secure knowing that they're there for me if I do need it. The equipment works. I tried each one'the necklace, the bracelet on my hand, the charging unit'everything works perfectly, I have had no trouble with it, and I know that it's very dependable. When I called them to test my unit several times, they answered right away. There was no long waiting period in answering, and I knew that if something did happen for real, they would answer right away and send help. They can be trusted with your emergency assistance when you need it, because they will be there when you call. We press the button and they will respond. I have already talked to friends about Mobile Help. I would definitely recommend it to anybody that needs medical services.
6 years ago
Verified Customer
Review Source
S. Adams
I looked at user ratings and comments before deciding on Mobile Help. It is plug-in-and-work. We tested it, and it does work the way it is supposed to. The device is not too bulky, it's workable, the central unit is not too large, and it's easy to read and understand. The support tutorial information was easy to read, and it was quick. We got the material quickly, even before they said that we would get it, so it was good. It's a product that it it does what it says it's doing, it's high quality, and the pricing is what I would expect. It is by the bedside in the morning, then the necklace goes on. The watch stays on all the time. Whenever it got banged up against the refrigerator and it was a false alarm, they responded immediately. There have been about three such false alarms; each time they responded immediately, and we cleared it up. It works just fine, and it provides peace of mind for our elderly mother, with her situation with a broken hip. They're quick to respond, they're clear to understand. They double check, they don't just ask a question quickly and are off. They ask it again to make certain that it's understood. When I purchased the product it was quick and efficient, and questions were answered. When I insisted on something they accommodated me, and I appreciated that.
6 years ago
