Name: MobileHelp
Rating: 4.6

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Verified Customer

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Frank & Joan Blauvelt Hughson, CA

My daughter told me that I needed this service, so I went ahead and got it. I have the system on all the time, though i've never had to use it. Customer service

7 years ago

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Verified Customer

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Gerry Cooper Harrisburg, PA

I have the DUO system. Fortunately, I haven't had to use it yet, but the company has been great to work with.

7 years ago

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Verified Customer

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Sally & Robert Johns Alma, MI

I don't like that the battery on the mobile unit does not last very long. Other than that, things have been good.

7 years ago

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Verified Customer

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Norma Schreiber Burnet, TX

I ordered Mobile Help because my husband had passed away, and I was alone. Overall, I have been pretty satisfied.

7 years ago

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Verified Customer

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Sandra Parness Deerfield Beach, FL

The service has been satisfactory. By getting Mobile Help, I made sure that if I fell, I would have some help.

7 years ago

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Verified Customer

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Kirsten Hansen Madison, WI

I haven't used it since I got it, but I don't know what could have happened if I didn't have it.

7 years ago

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Verified Customer

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Wilma Woffman Merrillville, IN

I had a lot of false alarms when we first had it, but I'm getting used to it now. Overall, I'm very pleased with it.

7 years ago

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Verified Customer

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MLB Memphis, TN

I've been very satisfied. The people are very helpful and responsible. Very positive experience.

7 years ago

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Verified Customer

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Arnie & Tess Gapasin Rancho Cordova, CA

I heard about Mobile Help on TV. Thankfully, I haven't had to use it yet. Other than that, it has been good.

7 years ago

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Verified Customer

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AJH Alderson, WV

We had a lot of false alarms which was irritating and difficult to handle, but I think we worked out the problem. Other than that, everyone has been quite nice.

7 years ago

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Verified Customer

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Florence Ray Riverdale, CA

I saw Mobile Help on TV and have been very satisfied, even though I haven't had to use it.

7 years ago

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Verified Customer

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JN Henderson, NV

Fortunately, I have not really had to use it yet, but I am satisfied to know that it's there when I need it.

7 years ago

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Verified Customer

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Grace O Stephens Medford, OR

Mobile Help is very satisfactory. The people there have been very helpful when I've called in with questions.

7 years ago

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Verified Customer

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RB Johnstown, CO

I'm very satisfied with it because I think it's reliable. I haven't had to use it, but it's great.

7 years ago

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Verified Customer

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Gil Daugherty Jeffersonville, IN

I felt like I needed an alert in case of an emergency. I haven't had any problems with it. It has worked fine as far as I know, but I've never had to use it.

7 years ago

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Verified Customer

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CP Knob Noster, MO

I live alone and decided to get this Mobile Help. I haven't had to use it so far, but I'm pretty satisfied.

7 years ago

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Jane Madden St Louis, MO

I had trouble with the app and received help immediately. But, it is too easy to hit the alarm button. I've done it 6 times in a month. It's easy to cancel though.

1 year ago

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David Matteson, IL

I needed this to happen immediately and the man on the phone made in happen. It was easy to set up. We did not need to use the service to call for help.

1 year ago

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Serena Beltowski TX

My epilepsy meds are working great and I’m hoping to not have to use this within a year. When I have spoken to customer service, they were kind and helpful.

1 year ago

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Vickie Hollifield Midlothian, VA

The quickness that occurs when alarm is set off whether it’s an emergency or if set off by accident. I feel more at ease knowing my mom will get emergency help if needed.

1 year ago

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Judy Friesen Fresno, CA

The device to me is too large and is always in the way. It goes off a lot for fall detection and I am sitting down. Have to charge the device a lot. It does give me piece of mind that I have protection if I should fall.

1 year ago

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Sandra Lakeland, FL

Apparently I turn over abruptly in my sleep. MobileHelp interprets that as a fall. So I'm in a dead sleep with a voice talking to me and I have to wake up and press buttons over something that never happened. I really am thinking of canceling it.

1 year ago

Reply from MobileHelp

Hi Sandra, We received your review and we apologize for the issues you are experiencing due to the false alarms. If you have not yet had a chance to speak with our Technical Support team, a representative will be happy to help resolve this issue and provide you with any equipment replacements needed. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Jul. 21st, 2023

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Paula Blankenship Saint Augustine, FL

Easy to set up, easy to use. It works. I had a fall just three weeks after our purchase. MobileHelp did exactly what they said they would. 911 was there in minutes.

1 year ago

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N Herrera

I like how the process was easy and during my setup the test worked really well and fast. I know my parents will be safe and I won’t have to worry too much.

1 year ago

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Sandra Corsicana, TX

Eversince I got my mom her mobile alert. Since I live out of town, I can't be more at ease to know that she will be ok if anything ever happens to her.

1 year ago

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Verified Customer

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Linda Marsh Annandale, VA

I wish I gotten the watch. Necklace is heavy and cord not comfortable on my neck. I live in a townhouse so will throw it around neck to go up and down stairs, but once on a certain floor for a while, lay it down close to me. I have about 10 months to go with this annual contract. Should have done research better.

1 year ago

Reply from MobileHelp

Hi Linda, We received your review and we are sorry to hear that you are not happy with the equipment you received. It seems like you have not yet had a chance to speak with our Technical Support team about this concern. We do offer wristband help buttons, and we would be happy to contact you for further assistance with your account. At MobileHelp we pride ourselves in providing a great experience to all our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach Technical Support directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

May. 12th, 2023

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Verified Customer

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Helen Arnold, MD

I depend on Mobile Help as zi live alone with a disability. My device is sensitive which gives me peace of mind. I wear it inside the house as well as outside.

1 year ago

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Verified Customer

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Helena Redondo Beach, CA

On 16th at 4.45 am i knocked my unit as i was packing.it bounced on a shelf then landed on tiled floor. It didnt alarn then hiur later and 450 miles driving ir went off. Was phone calls to me and my daughter. I couldnt hold button as i couldnt reach itv we hile driving they seemed not to understand on the phone had to shoot over and over no no help need . Very off putting???

1 year ago

Reply from MobileHelp

Hi Helena, We have received your review and we apologize for any trouble you experienced with this false alarm. If you have not yet had a chance to speak with our Technical Support team, a representative will be happy to help review this incident and make sure everything is working properly. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Apr. 26th, 2023

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Verified Customer

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Roxanne Apollo, PA

Have only had this for a little over a month and haven't had to use the system yet. But your reps were very helpful in explaining the equipment. Thank you

1 year ago

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Verified Customer

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Darin Wilson Loveland, CO

We've only had it for a month or so, but so far it's working as designed. If the time comes to when it becomes a live saver, then I can give an honest opinion.

1 year ago

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Verified Customer

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barbara powell Menifee, CA

Mobile Help is an excellent way to keep me safe in case of a fail. Their staff are very professional and polite. The fee for the service is very reasonable.

1 year ago

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Verified Customer

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Sheri Rockwell City, IA

Very helpful staff, friendly, and very informative. Was able to purchase only the services my mother needed. Great price that did not require signing a lengthy contract.

1 year ago

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Gina Rocklin, CA

I imagine it works fine. But honestly, the medallion that is worn is way to large and heavy. My great aunt won’t even use the service. Her mother had one decades ago and was much smaller from a competitive company, not Mobile Help.

1 year ago

Reply from MobileHelp

Hi Gina, We received your review and we apologize for the issues you are experiencing due to the wearability of the system for great aunt. If you have not yet had a chance to speak with our Technical Support team, a representative will be happy to help resolve this issue and provide you with any equipment replacements needed. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Mar. 1st, 2023

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Rose Lake Orion, MI

Activation voice isn’t loud enough for those who are hard of hearing! Other than the absence of a volume control, we are very happy with the confidence it gives in case of an emergency

1 year ago

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Maxine Felton, DE

I have not had too use the mobile device so have no feedback that would be useful. I did have two false alarms and both times they responded almost immediately and told told me how to cancel the call.

1 year ago

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Michael Tustin, CA

I liked the fact that the person who was wearing the pendant had accidentally bumped the pendant against a table which immediately caused a response from MobileHelp service!

1 year ago

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Linda Red Lion, PA

I’ve used MobileHelp twice in the short time I’ve had it. Response time was almost immediate. I do wish the volume on the pendant could be adjusted to make it louder.

1 year ago

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Ann Laderman Miamisburg, OH

I have not been a customer of MobileHelp very long, however I have found it to be very responsive--and quickly. Also they have been patient as I learn what to do.

1 year ago

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Eric Pepper Marietta, GA

Easy to set up. And system was put to test a few days later. My dad fell, couldn't get up...I know, cliche...and used the system to summon help. Definitely recommend.

1 year ago

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Tzukuang Houston, TX

I think Mobile Help is a good company in medical grade alert Services. However I havn't used it in an emergency event, I hope when an ER event happens, it will deliver the services as expected.

1 year ago

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Myra Barnes Augusta, GA

I do not recommend Mobile Help!! I have had this service for several years. I have used the automatic payment plan taking directly from my credit card. My father pasted October 2022. I returned the equipment in November 2022. As of February 16th 2023 I have not received a refund. I had received a call that the the equipment had been received and the delay of my refund was because of a storm and that I would be receiving a refund. As time past I received a renewal notice. I called back to confirm that no moneys would be taken from my account. At this time I was told there would be no refund because I did not return all the equipment. When I asked repeatedly what was not returned I never got a straight answer. The ladies reply was she could only read the notes before her. I in fact returned all the equipment with the exception of the lock box which I was told to keep. Mobile Helps next statement was that the contract and expired and therefore there is no refund. Neither one of her responses were correct. I requested to speak with her supervisor and that did not happen. I have been patient and I do understand how a refund is prorated. When I took the equipment to a service to handle the return, the associate made the statement of good luck on getting a refund. The associate had the same issues. Lynn Barnes

1 year ago

Reply from MobileHelp

Hi Myra, Thank you for contacting MobileHelp and bringing this to our attention. At MobileHelp we pride ourselves in providing a great experience to our customers, and we apologize for any inconvenience this has caused. Our records indicate that the prorated refund check for your account has now been issued. Please let us know if you have any additional questions, or if there is anything we can do to help keep you or a loved one safe in the future. We would be more than happy to welcome you back into our MobileHelp family. You can reach us by dialing 877-827-6207 Option 3 for Customer Service. Representatives are available Monday - Friday from 8AM to 8PM and Saturday from 9AM to 6PM EST.

Feb. 17th, 2023

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Ronald Queens, NY

The unit worked as specified ! It communicated with me as expected usually with a human ! I went thru a period of unbalance not worrying about not getting help !

1 year ago

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Eddie Dishman Braggs, OK

We have had service around three to four months now. It has worked for the most part. My mother fell yesterday and unit did not go off and the button wouldn’t call help. She fell again today and same thing did not work. So I called customer service and the rep I talked to did not seem to have a clue.very unprofessional in my opinion. They are sending her another unit out for her in the mail. I bought this service for my mother because I live quite a ways from her. So now am I going to have to wonder if this is going to work or not.

1 year ago

Reply from MobileHelp

Hi Eddie, Thank you for contacting MobileHelp. We've received your message and we are so sorry to hear about your mother's recent fall. We do see you have recently spoken with our Technical Support team, and they have already sent out a replacement device. Please let us know if you have any additional questions or concerns, we can assist with, or if there is anything we can do to earn a higher score. You can also reach us directly by dialing 877-827-6207 Option 1 for Technical Support. Thank you for being the most valued part of our MobileHelp family.

Feb. 1st, 2023

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Debbie Lambert Statesville, NC

I ordered the monitors for my Mother In July. My Mother passed away 8/2/22 and had never used the monitoring. Everything was still in the box. I received it the day before my Mother was hospitalized. After she passed away I called and returned everything in it's original packaging. I told them nothing had been used and everything was still in it's original packing. They told me they were sorry and would refund the money. ($233.70). I received a refund but it was only $134.73! They kept $98.97 just for no reason at all. I could understand if I had just changed my mind but my Mother passed away. I called and talked to someone about it and they said they would look into it and get back to me. I have been waiting for them to get back to me for several months now. This is bad customer service and it goes to show how little they think of their customers. They should be ashamed of themselves. If I could give them a zero I would. The "amazing" that was showing at the bottom of this screen was put there by MobileHelp. I tried to delete it but couldn't.

1 year ago

Reply from MobileHelp

Hi Debbie, We received your review and we apologize for any inconvenience you have experienced at the time of cancellation. At MobileHelp we pride ourselves in providing a great experience to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Feb. 1st, 2023

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isabelle audet Boulder, CO

Atrocious customer service. As a trauma surgeon I wanted to keep my mother safe. This company is more concerned about collecting money than ensuring their equipment is set up/working properly. They sent my mother upgraded equipment but did not provide set up service(I am in a different state). The equipment sat in a box for seven months while I paid for it. I called and was told account put on hold until I could check equipment in person. I received e mail Aug 30th, 2022, called Sept 1. They received equipment Sept 12 and called to say no bill due and they received extra equipment that was not theirs. I received a bill Nov 28 for a late fee since they did not receive equipment by mid JULY. I called and rep denied that my statements of fact could have occurred. Wow. Buyer beware.

1 year ago

Reply from MobileHelp

Hi Isabelle, We received your review and we apologize for any issues you have experienced at the time of cancellation. Our equipment ships already active to allow for an easy setup once it arrives. And our Technical Support team is always happy to provide any equipment assistance needed over the phone. To cancel the account, the unit does need to be received and deactivated at our warehouse before billing can be stopped and the cancellation completed. At MobileHelp we pride ourselves in providing a great experience to all our customers, and we apologize if you received anything less. Please do not hesitate to contact us if you have any questions or concerns. You can reply to this message privately with your phone number and we would be happy to give you a call. You can also reach us directly by dialing 877-827-6207. Thank you for being the most valued part of our MobileHelp family.

Dec. 3rd, 2022

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Susan Hatch Cave Junction, OR

Originally I thought I would be fine with your company but I was wrong....i was at the Dentist office when my monitor went off unannounced and I cancelled the call unknown to me the call was not cancelled and my children are panicking and an ambulance was at my home ......my children found me in town thank goodness I live in a small community.....Next I was told to return my equipment I received a label to mail back within 2 days and I mailed back equipment with a note to please send another piece of equipment I waited a few days and called back about when or where is the new equipment.....this where everything goes wrong 3 days after this I fell and hurt myself badly I laid on floor for 4 hours until woke my children so someone could help me off the floor that is when I saw what happened to my body bruised from just above right ankle to just below my knee, hit my nose ,lip, shoulder and the final damage was on my right breast bruised top and underneath and I was bedridden for 5 days......this period when I fell I should have had new equipment and I would have been taken care properly...I know my 3 months of service were returned....but this shouldn't happened....I have since gone to another service but feel I should be compensated for your company not knowing what is going on please also tell your employees I am sorry for getting upset...please understand where I am coming from.....I am in remission with cancer(breast) so I was unable to get my mammogram do to bruising of my breast....Also, not so much as a SORRY from anyone in your company....Pissed Off customer Susan Hatch

2 years ago

Reply from MobileHelp

Hi Susan, We have received your message and we are so sorry to hear about this fall. We hope you recover quickly. This is not an experience we want any of our customers to have. Our records do show that the full refund was issued, and our Technical Support team has attempted to get in touch with you several times, but was only able to leave you a voicemail. We have forwarded your review to our Technical Support team and we would be happy to further review this incident with you. You can reach an agent directly at 877-827-6207 Option 1. Representatives are available Monday - Friday from 8AM to 8PM and Saturday - Sunday from 9AM to 6PM EST.

Nov. 18th, 2022

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Mary Ann San Antonio, TX

Absolute crooks!! They make it so very hard to cancel their services. We paid a full year in advance after being told that we would get 2 months free – 14 months of coverage for the price of 12 months. Don’t fall for this ploy! My mother-in-law passed away after 7 months of membership and now we only get credit for the remaining 5 months. Since she died we do not get the extra 2 months of credit. I have a brother that is in need of a fall device so I wanted to get a credit on my account and transfer the equipment to my brother. Can’t be done! They must receive the original equipment back and then my brother can order his own device. We have to box up the equipment, put the account number on the outside of the box, and wait for a shipping label. It took three phone calls and 36 hours to get the shipping label. (another 3 days of paying for the membership) And get this. . .the return address on the shipping label is my mother-in-laws address! She’s gone. She has no address. The next step is to wait to get a call from the “Accounting Department” so they can verify that we want to cancel service. Really? Really? The box of equipment is sitting on the desk in the “Accounting Department” and they still need to verify that we want to cancel service? I hope they don’t try to call my mother-in-law. She won’t answer – or at least I hope she doesn’t. Still waiting on my credit. Requested refund on 10/12/22. Finally was told that I was going to get a check in the amount of $82.00 on 11/3/22. This is for 5 months of services. Since I paid $563.40 for the year, I was expecting $234.75. You really wouldn’t believe the calculations they use. Absolute crooks!!

2 years ago

Reply from MobileHelp

Hi Mary Ann, We received your review and we are sorry to hear that mother-in-law has passed away. We offer our sincerest condolences during this difficult time. And we apologize for any inconvenience you have experienced with the cancellation. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on for further assistance with any unresolved issues? You can also reach us directly by dialing 877-827-6207 Option 3. We look forward to speaking with you soon.

Nov. 4th, 2022

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Tammy Yaniro Prescott, AZ

I am very unhappy. My father had a heart attack about a year ago and I bought him a year of service from MobileHelp, which he never used and he is feeling healthy these days so he wanted me to send back the device and cancel it. I called MobileHelp and they said I would have to send back the device before they would cancel. My father lives by himself several hours away from me and he can't drive anymore due to his eyesight, plus he has no one nearby to help him so I asked if they could have UPS or FedEx pick it up and they said no, that was for me to figure out. Normally a company will at least send out a return label, but no. So I had to print out a label from FedEx, mail it to him, have him box it up, etc. and put it on his porch then arrange a pickup. Because of all this hassle and because the customer service rep said no big deal-just return around such-and-such a date, I didn't worry too much about the exact timing because I had already canceled the service. Now I get this renewal notice in the mail telling me my debit card will be automatically charged another $545.40 by the end of this month. I called and explained that the device was on it's way to them and that I had canceled the service and the customer service rep was extremely rude and said I would be charged the full amount and once they receive their cheap picce of plastic in the mail they will cancel my service and prorate me service charges. I am livid. This company preys on the elderly and they are useless!!

2 years ago

Reply from MobileHelp

Hi Tammy, thank you for contacting MobileHelp and bringing this concern to our attention. First, we want to apologize for any inconvenience this has caused. We pride ourselves in providing world class customer service and we are truly sorry for your recent experience. Our renewal notices are mailed at least 30 days in advance, so it does seem like the letter and your return of the system may have cross paths in the mail. We have not received the system back as of yet, but to ensure you are not billed due to any delays the carrier may experience with the return, we will push the renewal out a month to 11/31. Again, we want to apologize for the inconvenience. Please contact us if you have any additional questions.

Oct. 18th, 2022

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Ron Aitchison Vancouver, WA

The peace of mind that my dad had with MobileHelp was great! The problem came after my dad passed away. I returned the equipment and requested a refund for the remaining balance that my dad had prepaid. After mailing the equipment back, I received a check written to "The Estate of (my fathers name)". The bank told me that we would have to open a new estate account in order to cash or deposit this check and advised that I ask MobileHelp to reissue the check leaving off "The Estate of" and just write it to my fathers name. I called MobileHelp and was told that they couldn't reissue the check until either the valid time expired or I returned the check to them. I mailed the check back to them and was expecting it to take a couple weeks to receive the reissued check. I had sort of forgotten about the check for a couple of months before I contacted MobileHelp to inquire where the reissued check was. It was August 3, 2022 when I called after waiting more than 2 months. The agent told me that according to their system, the check was processed to arrive at my house by August 5, 2022. On August 11, 2022 after not receiving the check, I again called and this time was told that the check was scheduled to be written on August 12, 2022! I asked to speak with a supervisor and was told that since all of the agents are working remotely, I would be placed in a queue for the supervisor to call me later that day. After not receiving a call back on August 12, 2022, I called back on August 13, 2022. When the agent answered my call, the first thing that I asked was to speak with a supervisor. Of course the agent wanted to try to fix the issue first and when she looked up the account, she told me that the check was ready to be processed, but that they only write checks on Tuesdays, so the check won't be written until August 16, 2022. After explaining that this is now the 3rd date that I have been given on when the check would be written, and again asking to speak with a supervisor, she told me that she was relaying information from her supervisor to me and that they were not available to take my call. At that point I have had enough with the run around and I informed the agent that if I didn't have a check in my hand by August 19, 2022 that I would be filing a small claims action against MobileHelp for the remaining balance, as well as my time to collect the balance and any/all court fees. The agent told me that she would put that in the notes, and again put my name in the queue for a supervisor to call me back that day with priority. That was August 12, 2022 and it is now August 15, 2022 and I still haven't received a call back. We will see if the check gets issued and mailed tomorrow.

2 years ago

Reply from MobileHelp

Hi Ron, We received your review and we apologize for the inconvenience you have experienced. This is not an experience we want any of our customers to have, and we are glad to see that our Customer Service team was able to assist with resolving this issue. A confirmation email was sent to your email address on file with information regarding the reissued check. Please do not hesitate to get back in touch with us if any further assistance is needed. Our Customer Service team can be reached directly at 877-827-6207. Thank you for being the most valued part of our MobileHelp Family.

Aug. 17th, 2022

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G. Taylor Littleton, CO

AGGRESSIVE SALES TACTICS I called MobileHelp on Monday June 20 to find out information about their services. That day I said that I would call them back IF I was interested in signing up. I did not give them my phone number so they obviously picked the number up from caller ID and since then I have received multiple calls from them. I told them on 6/24 that I was going with a different company, and on 6/25 I pressed '9' to be removed from their call list - the recording said I would be removed. Then I received a call on 6/26 from automated call - I pressed 1 to speak to a representative and told them AGAIN to remove me from their list, and the representative hung up on me. I want my phone number REMOVED from their call list. Thank you, Greg Taylor

2 years ago

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