Name: MobileHelp
Rating: 4.6

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FaithIvey

Customer Service was very helpful in getting process started. Explained everything thoroughly. No problems whatsoever. Very pleased with your company!

7 years ago

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Judy Halliday

I have had this service a a while and they have been great in responding, billing and all customer Service. I would certainly recommend them to anyone.

8 years ago

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Rosemarie Fontana New Port Richey, FL

Had an overly sensitive pendant , getting false alarms. Spoke to customer service and they sent me a replacement immediately. Always great customer service

8 years ago

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Betty

The whole idea of the service is excellent. It is a shame that you have one very major downside. The button on the watch and necklace is too difficult for an elderly person to press. So, our system is really worthless. My 97 year old mother in law cannot press the button on the watch or necklace. She can press it on the remote unit. I called to see if there were other items that we could try that would be easier for her to press and the answer was that we could pay for something different. Your advertisement should really show the truth. You have to be strong enough to press the button for it to work for you. or, you have to have someone who is stronger to press the button. You should work with the manufacturer to make the necklace and watch better for everyone. I will be glad to discuss this with you.

8 years ago

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Alice W Beaverton, OR

I had this and one night when I rely need it did not work I ended up in intensive care for 3 days and this was the 2nd unit of there's that I had the 1st one didn't work 2nd one didn't work and after I got out of the hospital and called them about it they sent me a new one they tested it at my house and the 3rd one didn't work either. and now they haven't even offered me any thing not even some of my money back as I had it for over a year and like I said did not work at all I was lucky I was able to get to my phone and dill 911 as I was bleeding bad . So will never trust them . Alice W

8 years ago

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clifford Starr Bernardsville, NJ

My mom live 1000 plus miles away from me. They are great at contacting me whne alarm goes off and at helping get me information I need to asses the situation,

8 years ago

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A Marie Caltagirone

I had a false alarm happen and they were at my door in less than 10 minutes. I feel very confident especially when I am away from home, I know help will be whereever I am when needed. Terrific product and best friend.

9 years ago

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Isabelle Schmidt

I've never had to use the system for help, thankfully. But I do know the GPS system works because on a couple occasions, I've accidentally activated the alarm and the service has located me wherever I was. Good to know!

9 years ago

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John Mazza Savannah, GA

We have been very pleased with your product and the services you have provided since we purchased. Follow up has been great and response time has been exceptional.

9 years ago

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John Mc

I search my brain, looking for a way to improve upon the system, and I can't think of anything to add or change! Mobile Help thought of Everything!!

9 years ago

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Ronald Marx Flanders, NJ

Overall good experience so far, but in my opinion, the time it takes for someone to answer an alarm is too long. Sales rep told me it would take 15-30 seconds. After I got the unit, customer support told me the average time is 90 seconds. Based on 2 tests I ran, the 90 seconds seems accurate. Since I already have a landline based system that takes 1/2 that time, I sent the MobileHelp system back. Yet to get a refund, lets see..........

9 years ago

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Brandon Hess

MobileHelp provides an incredible service that's allowed my elderly mother to feel more comfortable and safe in her daily life. Easy to set up and amazing customer support.

9 years ago

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Verified Customer

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Patti

It is with me when I am home and I can push the button if I need some help.

1 year ago

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Verified Customer

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Amy

Received text message after initial testing of device. Mom tested system again and no text received.

1 year ago

Reply from MobileHelp

Hi Amy, We received your review and we apologize for any inconvenience. It seems like you have not yet had a chance to speak with our Technical Support team about this concern. They are able to review the account and correct any issues regarding the text messages received. At MobileHelp we pride ourselves in providing a great experience to all our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach Technical Support directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Apr. 26th, 2024

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Verified Customer

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Christy Pursell

I have ease of mind when I leave my mother-in-law home alone.

1 year ago

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Verified Customer

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Gerard

Fast response to dropped phone call - -dropped by mistake- good!

1 year ago

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Verified Customer

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Tina

Easy set up Quick response Fall detection for piece of mind

1 year ago

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Verified Customer

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Clarence

Have not needed for actual falls or needs to determine really how it works

1 year ago

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Verified Customer

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jim Lilla

Love it. Easy to use, control and understand. Best there is

1 year ago Edited April 22, 2024

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Verified Customer

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Bill

I like the Customer Service. Always helpful and never a long wait. Great Job

1 year ago

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Verified Customer

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Edward

Excellent equipment, easy set-up instructions, and outstanding customer support

1 year ago

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Verified Customer

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Jackie Brown

I needed to use it within 5 days of receipt. The response time was amazing.

1 year ago

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Verified Customer

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Sharen

That even if the button gets accidentally pushed I get an immediate response.

1 year ago

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Verified Customer

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Carole

Never had to use it.I like the price.Like it will work anyplace in my home.

1 year ago

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Verified Customer

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Robert

It is so easy to get everything set up and the cost is just right.

1 year ago

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Verified Customer

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Nancy Gibson

Overall satisfied. Seems it detects falls sometimes when their hasn't been a fall

1 year ago

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Verified Customer

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Wesley

Don't have to buy equipmment. Reasonable cost and fall detection.

1 year ago

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Verified Customer

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Nancy Wilmington, DE

Excellent in all features and have already recommended it to a friend

1 year ago

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Verified Customer

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Diane Amarillo, TX

I’m so confused. It came with a watch, but no charger. How do I know if it’s working or if it needs charging?

1 year ago

Reply from MobileHelp

Hi Diane, We received your review and we apologize for any confusion with the equipment. If you have not yet had a chance to speak with our Technical Support team, a representative will be happy to help resolve this issue. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Mar. 13th, 2024

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Verified Customer

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Darlene Appleton, WI

Easy to use. I hit the button by mistake, and they responded within a minute.

1 year ago

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Verified Customer

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Karen Irapuato, GUA

Prompt service, quick alerts, everything works as expected! Thx!!

1 year ago

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Verified Customer

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Lou Blue Dallas, PA

TOO many false fall detection alerts. If I am outside, away from the base station, the alert could go to my family or emergency services.

1 year ago

Reply from MobileHelp

Hi Lou, We received your review and we apologize for the issues you are experiencing due to the false alarms. If you have not yet had a chance to speak with our Technical Support team, a representative will be happy to help resolve this issue and provide you with any equipment replacements needed. We also offer different systems based on your needs. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. Please do not hesitate to contact us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Mar. 6th, 2024

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Verified Customer

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Edna

everything! Appreciated being able to customize what we needed

1 year ago

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Verified Customer

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Judith

very sensitive rolled over in bed and heard a voice asking if I fell

1 year ago

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Verified Customer

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Deborah Shepherdsville, KY

I like it very sensitive goes off with slightest movement still satisfied

1 year ago

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Verified Customer

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Mike Myrtle Beach, SC

Set up was very easy. Customer Service and Tech Support have been amazing!

1 year ago

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Verified Customer

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Kathryn Hensley

All in 1 device. It really detects possible falls. Just impressive.

1 year ago

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Verified Customer

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LD Meyer Houston, TX

Everything went smoothly and representative was very attentive and responsive.

1 year ago

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Verified Customer

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Virginia Holtgreve

It's too sensitive, I bought it for the fall protection and it goes off when I bend over. Will be returning device

1 year ago

Reply from MobileHelp

Hi Virginia, We have received your review; we are happy to see that you have been staying safe and that these were only a false alarms. We certainly apologize for any inconvenience the incidents have caused you. We are also glad to see that you were able to connect with our Technical Support team for with removing the automatic fall detection. Please let us know if you have any additional questions or concerns we can assist with. You can reach us directly by dialing 877-827-6207. Thank you for being the a valued part of our MobileHelp family.

Jan. 24th, 2024

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Verified Customer

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Wayne

I like the way I feel when I have several hours alone in my house. Safe.

1 year ago

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Verified Customer

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Claudia Sieber Trumbull, CT

The service is easy to set up. The plan/price options are good.

1 year ago Edited January 31, 2024

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Verified Customer

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Clementine North Baltimore, OH

Easy to set up.. Customer Service helped explain how the system works.

1 year ago

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Verified Customer

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Nicole Simi Valley, CA

Mobilehelp was a cinch to set up and the customer service is excellent!

1 year ago

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Verified Customer

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Judy Bloomington, IN

We are very pleased! Thank you for the over-the-phone help as we got started.

2 years ago

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Verified Customer

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Jarah Macclenny, FL

The customer service is great. I love the products and the system overall.

2 years ago

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Verified Customer

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Sean Oklahoma City, OK

Works well, detects falls. Only issue that I have is that the battery only last for 2 days.

2 years ago

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Verified Customer

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Barb Harris

Delivery was fast, set up was easy, system has worked well so far.

2 years ago

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Verified Customer

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Scott M Jasper, GA

Customer service was fantastic. No hard sell, just the facts.

2 years ago

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Verified Customer

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Carol Slatington, PA

Great device that has been used for emergency situations. Good response

2 years ago

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Verified Customer

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Sharon Langdon Malone, NY

Drop feature is very touchy. Training over phone was very good.

2 years ago

MobileHelp Reviews