Name: MobileHelp
Rating: 4.6

check_circle

Verified Customer

star star star star star

Julianne Powers Tampa, FL

From phone call to set up mobile help worked professionally and efficently

3 years ago

check_circle

Verified Customer

star star star star star

Delores J. Petersen Grundy Center, IA

I've only been with MobileHelp a month, but so far it's been very easy to use.

3 years ago

check_circle

Verified Customer

star star star star star

Stanley J Cranford Concord, NC

I experienced professional, courteous help while ordering for use by Father

3 years ago

check_circle

Verified Customer

star star star star star

Dorothy White Panama City Beach, FL

I have called customer service with a question and they provided the answer.

3 years ago

check_circle

Verified Customer

star star star star star

Lori Miller Greencastle, IN

very helpful in getting started, responded quickly to a false alarm

3 years ago

check_circle

Verified Customer

star star star star star

Sharon Elaine Springer Palm Harbor, FL

If I accidently bump it to something it responds immediately I feel safe

3 years ago

check_circle

Verified Customer

star star star star star

Claire Perry Shelton, CT

The device is easy to use. The customer representatives have been very helpful.

3 years ago

check_circle

Verified Customer

star star star star star

Ed Canandaigua, NY

Price, responsiveness, confidence, dignified customer service and advertising

3 years ago

check_circle

Verified Customer

star star star star star

Ruth Burrup Inkom, ID

The customer service representative was very helpful in setting up my device

3 years ago

check_circle

Verified Customer

star star star star_border star_border

Lee Utke Douglas, MI

My mom has found the pendant to be heavy, it hangs to far down down her neck and is sometimes too sensitive

3 years ago

Reply from MobileHelp

Hi Lee, We received your review and we are sorry to hear that you are not happy with the equipment you received. It seems like you have not yet had a chance to speak with our Technical Support team about this concern. We do offer different systems, and we would be happy to contact you for assistance with finding one that would better suit your lifestyle. At MobileHelp we pride ourselves in providing a great experience to all our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach Technical Support directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Sep. 3rd, 2022

check_circle

Verified Customer

star star star star star

Mary Diane Lynch Cornwall-On-Hudson, NY

Response to an alert was very timely. Reps were very courteous and caring.

3 years ago

check_circle

Verified Customer

star star star star_border star_border

Holcombe Lady Lake, FL

Too complicated and lock box doesn't work and I have not used at all for my husband. I wasted over $400.

3 years ago

Reply from MobileHelp

Hi Holcombe, We received your review and we apologize for the issues you are experiencing with the equipment. If you have not yet had a chance to speak with our Technical Support team, a representative will be happy to help resolve this issue and provide you with any equipment replacements needed. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Aug. 18th, 2022

check_circle

Verified Customer

star star star star_border star_border

Barbara Jones Saint Louis, MO

Were initially satisfied, but when first actual emergency occurred, the wrong contact number was called.

3 years ago

Reply from MobileHelp

Hi Barbara, Thank you for your review. We appreciate you taking the time to share your experience for others to benefit. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers. Our Customer Service team is always happy to help with any questions or concerns you may have. You can reach us by dialing 877-827-6207 Option 3. Thank you for being the most valued part of our MobileHelp family

Aug. 18th, 2022

check_circle

Verified Customer

star star star star star

Gordon Kitsuwa Honolulu, HI

There's a backup for me when I'm in the shower and when I'm outside.

3 years ago

check_circle

Verified Customer

star star star star star_border

Mary Small Bangor, ME

Instructions are clear- have made 2 mistakes and no problem arose. too soon to really rate yet

3 years ago

check_circle

Verified Customer

star star star star star

David White Palos Hills, IL

My mom needed an ambulance and Mobile Help called us on the base station

3 years ago

check_circle

Verified Customer

star star star star star

Lisa Silvis Jackson, MI

They were really fast calling me when I accidentally pushed the button.

3 years ago

check_circle

Verified Customer

star star star star star

Carole Foos Roseville, CA

I set of my alarm 3 times and Mobile Help responded immediately.

3 years ago

check_circle

Verified Customer

star star star star_border star_border

Louis Heidel Fort Lauderdale, FL

My spouse says alert around neck is cumbersome since his hearing aid device is also around his neck.

3 years ago

Reply from MobileHelp

Hi Louis Heidel, We received your review and we are sorry to hear that you are not happy with the equipment you received. It seems like you have not yet had a chance to speak with our Technical Support team about this concern. We do offer different systems, and we would be happy to contact you for assistance with finding one that would better suit your lifestyle. At MobileHelp we pride ourselves in providing a great experience to all our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach Technical Support directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon

Jul. 14th, 2022

check_circle

Verified Customer

star star star star star

Fae Dixon Middletown, DE

Everyone I have dealt with has been knowledgeable and very helpful.

3 years ago

check_circle

Verified Customer

star star star star star

Bernice Montano Superior, AZ

Battery was low and didn't realize, neighbors came by to remind

3 years ago

check_circle

Verified Customer

star star star star star

Ernest Doeden Cedar Falls, IA

Easy to operate Lady explained it well. Good value for the dollar

3 years ago

check_circle

Verified Customer

star star star star_border star_border

don't ask again Cary, NC

Initially did not work. Many calls to tech support who promised to call back when not so busy. Didn't happen.

3 years ago

Reply from MobileHelp

Hello, We received your review and we are sorry to hear that you did not receive your scheduled call back. We will be will be more than happy to have a representative give you a call back to further assist with your account. At MobileHelp we pride ourselves in providing a great experience to all our customers, and we apologize if you received anything less. What would be the best number for us to reach you on? You can also reach Technical Support directly by dialing 877-827-6207 Option 1. Thank you for being the most valued part of our MobileHelp family.

Jul. 8th, 2022

check_circle

Verified Customer

star star star_border star_border star_border

Mary Boldischar Minneapolis, MN

It's too loud. It goes off too easily. I'm not sure whether it's right for me. If it needs to be plugged in, it starts yelling.

3 years ago

Reply from MobileHelp

Hi Mary, We received your review and we apologize for any inconvenience you are experiencing due to the false alarms. It seems like you have not yet had a chance to speak with our Technical Support team about this issue. At MobileHelp we pride ourselves in providing a great experience to all our customers, and our Technical Support team is always happy to help with any questions or concerns you may have about the equipment. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Jul. 8th, 2022

check_circle

Verified Customer

star star star star star

Carol Shedd New Port Richey, FL

my mom hit the call button in error and immediately got a response.

3 years ago

check_circle

Verified Customer

star star star star star

Shirley McHenry Little Rock, AR

I press the button by mistake one day and they called right away.

3 years ago

check_circle

Verified Customer

star star star star star

Sharon Swort Stockton, CA

Seems to work well button is easy to call for help. Call answered quickly.

3 years ago

check_circle

Verified Customer

star star star star star_border

James Walcott Steamboat Springs, CO

weekly testing adds confidence. make it easy to get direction of use works in IL and CO

3 years ago

check_circle

Verified Customer

star star star star star_border

Terrill Davis Lincoln Park, MI

Very helpful in customer satisfaction in making sure that everything was set up correctly

3 years ago

check_circle

Verified Customer

star star star star star

Joann Walker Marinette, WI

quick response good customer service ...good information on product

3 years ago

check_circle

Verified Customer

star star star star star

Jeanette Hickman Saint Albans, WV

Techs were very helpful and thankfully, have not, as yet, a need for help!

3 years ago

check_circle

Verified Customer

star star star star star

Audrey Ogletree Griffin, GA

The service so far has been Great -- Fast, Friendly & Efficient !! Thanks !!

3 years ago

check_circle

Verified Customer

star star star star star

Janet Buff Phoenix, AZ

Always polite to my mother. They take there time when talking to her.

3 years ago

check_circle

Verified Customer

star star star star star

Shirley Robinson Fort Wayne, IN

If emergency they are right there for you and contact emergency and you

3 years ago

check_circle

Verified Customer

star star star star star

Lee Erickson Springfield, OR

Company offers excellent Customer Service and quality product and program.

3 years ago

check_circle

Verified Customer

star star star star star_border

c martell Hermitage, PA

overall good but took some extra phone calls and requests to get completely set up.

3 years ago

check_circle

Verified Customer

star star star_border star_border star_border

Julie Alsip Dubuque, IA

They consistently do not follow instructions on who to call with an emergency. There can only be one number on the primary contact.

3 years ago

Reply from MobileHelp

Hi Julie, We received your review and we apologize for any inconvenience you are experiencing. Our emergency contact lists does allow you to add up to four phone numbers per contact. If you have not yet had a chance to speak with our Customer Service team about this concern, a representative will be happy to help update your emergency profile information according to your preferences. At MobileHelp we pride ourselves in providing a great experience to all our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 3. We look forward to speaking with you soon.

Jun. 25th, 2022

check_circle

Verified Customer

star star star star star

Linda Rottier Alto, MI

We have great service and experience so far. We have only had for a short time.

3 years ago

check_circle

Verified Customer

star star star star star

Joe K North Tonawanda, NY

They answered all our questions. Were easy to deal with over the phone.

3 years ago

check_circle

Verified Customer

star star star star star

MARTHA COOPER Slippery Rock, PA

Cause if I accidentally bump the button I always get a response

3 years ago

check_circle

Verified Customer

star star star star star

Lorraine DeRize Ransomville, NY

Have had no problems. East to use, helpful, easy to work with

3 years ago

check_circle

Verified Customer

star star star star star

DENNIS GERMAN Florence, MA

HELPFUL AND LOW KEY. THEY ANSWERED ALL OF MY QUESTIONS AND CONCERCERNS

3 years ago

check_circle

Verified Customer

star star star star star

Unitie Cervantes Saint George, UT

Necklace is light and if I barely hit it.. the alarm goes off.

3 years ago

check_circle

Verified Customer

star star star star star

Donita Backlund Rolling Meadows, IL

Pendent is very good at detecting sudden movements that may be a fall

3 years ago

check_circle

Verified Customer

star star star star_border star_border

Linda Lucia Santa Rosa, CA

Because they are very big but mostly they are so sensitive it constantly goes off and there's no emergency

3 years ago

Reply from MobileHelp

Hi Linda, We received your review and we apologize for any inconvenience you are experiencing due to the false alarms. If you have not yet had a chance to speak with our Technical Support team about this concern, a representative will be happy to help review the equipment with you and provide any replacements needed. At MobileHelp, your safety is our number one priority. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Jun. 10th, 2022

check_circle

Verified Customer

star star star star_border star_border

Patsey White Verona, NJ

Am testing for 1st time with my pendant. Pressed "Test" twice & nothing happened. Very frustratingeneds

3 years ago

Reply from MobileHelp

Hi Patsey, We received your review and we apologize for any issues you have experienced with the initial testing. At MobileHelp, your safety is our number one priority, and we are glad to see that you were able to connect with our Technical Support team for assistance with resolving these issues. Please do not hesitate to get back in touch with us if any additional questions or concerns arise. You can reach our Technical Support team directly at 877-827-6207 Option 1. Thank you for being the most valued part of our MobileHelp family.

Jun. 11th, 2022

check_circle

Verified Customer

star star star star star_border

Olivia Garcia Saratoga, CA

Initial customer service was excellent set up person was very patient and helpful.

3 years ago

check_circle

Verified Customer

star star star star star

Nana L. Bailey Jeromesville, OH

Ease of use. Only problem I think I am too active and forget I have it on.

3 years ago

check_circle

Verified Customer

star star star star star

Keith Hickerson Andover, KS

Great purchase experience. I would highly recommend MobileHelp to anyone.

3 years ago

check_circle

Verified Customer

star star star star star

Rita Hyden Las Vegas, NV

Wow, they are amazing they called me right away when my mom fell.

3 years ago

MobileHelp Reviews