Name: MobileHelp
Rating: 4.6

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Verified Customer

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c martell Hermitage, PA

overall good but took some extra phone calls and requests to get completely set up.

2 years ago

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Verified Customer

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Julie Alsip Dubuque, IA

They consistently do not follow instructions on who to call with an emergency. There can only be one number on the primary contact.

2 years ago

Reply from MobileHelp

Hi Julie, We received your review and we apologize for any inconvenience you are experiencing. Our emergency contact lists does allow you to add up to four phone numbers per contact. If you have not yet had a chance to speak with our Customer Service team about this concern, a representative will be happy to help update your emergency profile information according to your preferences. At MobileHelp we pride ourselves in providing a great experience to all our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 3. We look forward to speaking with you soon.

Jun. 25th, 2022

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Verified Customer

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Linda Rottier Alto, MI

We have great service and experience so far. We have only had for a short time.

2 years ago

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Verified Customer

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Joe K North Tonawanda, NY

They answered all our questions. Were easy to deal with over the phone.

2 years ago

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Verified Customer

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MARTHA COOPER Slippery Rock, PA

Cause if I accidentally bump the button I always get a response

2 years ago

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Verified Customer

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Lorraine DeRize Ransomville, NY

Have had no problems. East to use, helpful, easy to work with

2 years ago

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Verified Customer

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DENNIS GERMAN Florence, MA

HELPFUL AND LOW KEY. THEY ANSWERED ALL OF MY QUESTIONS AND CONCERCERNS

2 years ago

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Unitie Cervantes Saint George, UT

Necklace is light and if I barely hit it.. the alarm goes off.

2 years ago

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Verified Customer

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Donita Backlund Rolling Meadows, IL

Pendent is very good at detecting sudden movements that may be a fall

2 years ago

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Linda Lucia Santa Rosa, CA

Because they are very big but mostly they are so sensitive it constantly goes off and there's no emergency

2 years ago

Reply from MobileHelp

Hi Linda, We received your review and we apologize for any inconvenience you are experiencing due to the false alarms. If you have not yet had a chance to speak with our Technical Support team about this concern, a representative will be happy to help review the equipment with you and provide any replacements needed. At MobileHelp, your safety is our number one priority. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Jun. 10th, 2022

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Verified Customer

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Patsey White Verona, NJ

Am testing for 1st time with my pendant. Pressed "Test" twice & nothing happened. Very frustratingeneds

2 years ago

Reply from MobileHelp

Hi Patsey, We received your review and we apologize for any issues you have experienced with the initial testing. At MobileHelp, your safety is our number one priority, and we are glad to see that you were able to connect with our Technical Support team for assistance with resolving these issues. Please do not hesitate to get back in touch with us if any additional questions or concerns arise. You can reach our Technical Support team directly at 877-827-6207 Option 1. Thank you for being the most valued part of our MobileHelp family.

Jun. 11th, 2022

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Verified Customer

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Olivia Garcia Saratoga, CA

Initial customer service was excellent set up person was very patient and helpful.

2 years ago

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Verified Customer

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Nana L. Bailey Jeromesville, OH

Ease of use. Only problem I think I am too active and forget I have it on.

2 years ago

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Verified Customer

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Keith Hickerson Andover, KS

Great purchase experience. I would highly recommend MobileHelp to anyone.

2 years ago

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Rita Hyden Las Vegas, NV

Wow, they are amazing they called me right away when my mom fell.

2 years ago

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Verified Customer

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Joseph Perkins Indianapolis, IN

Saved my mom when she fell in public bathroom without her phone

2 years ago

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Verified Customer

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Marilyn Smith Champaign, IL

Easy sales person on the phone, I felt it was a great produce, so far is

2 years ago

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Verified Customer

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LARRY CRAMM Castle Rock, CO

Good equipment especially the pendant cords. Also equipment is easy to test.

2 years ago

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Verified Customer

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Edward Craig Arvada, CO

My problem was well answered. My system was testing and everything was okay.

2 years ago

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Verified Customer

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Peggy Stanley Cumberland, MD

So far so good. it's comforting knowing our loved one has it

2 years ago

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Verified Customer

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Ann Connolly Denver City, TX

My mom had a fall and they were there right away. Everything went well.

2 years ago

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Verified Customer

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Darlene Sivak Spring, TX

User friendly, reliable, well made and have had no problems to date.

2 years ago

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Verified Customer

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Sandi Hintz Gresham, OR

Customer service. Always a person there to help with questions or concerns.

2 years ago

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Sheila Hoban Brentwood, CA

Fortunately we haven't used it it everyone is very professional

2 years ago

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Yvonne Falcon San Antonio, TX

I found this service to offer the best detection at an affordable price

2 years ago

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Sara Hire Punta Gorda, FL

Device is easy to wear. Have not had it ongoing enough to really rate.

2 years ago

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Lisa Celia Williamsburg, VA

Everything that was promised was accurate. Very easy to do business with

2 years ago

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Vincent Lawrence Pompano Beach, FL

It has everything I need and nothing that I don't, very easy to use

2 years ago

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James n Nantze Santa Maria, CA

The first unit quit working after 3 day. days. The replacement unit has failed 2 tests. I don't have a lot of confidence in this product.

2 years ago

Reply from MobileHelp

Hi James, We received your review and we apologize for any issues you have experienced with the equipment. We are glad to see that you were able to connect with our Technical Support team. At MobileHelp, your safety is our number one priority, and if you have not yet had a chance to speak with one of our representatives about the failed tests, please do not hesitate to get back in touch with us. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. Thank you for being the most valued part of our MobileHelp family.

May. 27th, 2022

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Verified Customer

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Pam Cubbage Shenandoah, VA

They are quick to respond and seem to care about their customers

2 years ago

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Dolly Manuel

tHEY RESPOND QUICKLY WHEN I HAVE ALERTED THEM TO MY SITUATION

2 years ago

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Verified Customer

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William B Cormack San Francisco, CA

They response immediately. They are polite and 100% effective

2 years ago

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Sondra Lynch Volga, SD

To sensitive to movement, bending over, turning over while in bed

2 years ago

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Martha J Moore Franklin, TN

Quick responses and followup. Easy to understand instructions

2 years ago

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frances meredith Normal, IL

set up was easy i have not had to use it yet for a fall or anything

2 years ago

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Verified Customer

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Theodore Quick Madison, OH

Does exactly what they said without fail. Good response when tested.

2 years ago

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Myron B Igtanloc Anchorage, AK

Easy to operate and moniter and include, family and Medical staff and Doctor's.

2 years ago

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Bonita Scottsdale, AZ

Excellent customer service Maldonado the lockbox feature is a great asset

2 years ago

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Robin Dallas, TX

Product is quite large and very sensitive causing some amount of anxiety and shame when it goes off for slight movement

2 years ago

Reply from MobileHelp

Hi Robin, We received your review and we apologize for any inconvenience you have experienced with the equipment. If you have not yet had a chance to speak with our Technical Support team about these concerns, a representative will be happy to help review the equipment with you and provide any replacements needed. At MobileHelp, your safety is our number one priority. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

May. 21st, 2022

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Verified Customer

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C. Seidel Katy, TX

Reasonable price. No surprises. Good product and customer service.

2 years ago

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Verified Customer

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Katherine Brown Hattiesburg, MS

Answered all questions thoroughly and patiently. Very professional

2 years ago

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Angeline Gans Pittsburgh, PA

very helpful when calling for training and installation or startup

2 years ago

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CELESTE CLAVEL Portland, OR

Very responsive. Experience less anxiety about being alone.

2 years ago

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Judy Wright Pasadena, MD

The battery lasts well and the response is excellent if needed

2 years ago

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Andrew Collins Joshua, TX

Excellent help and friendly people who work to correct your issues.

2 years ago

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Dr John Temple Johnson City, TN

Everything has worked easily and calling their technical help has been easy

2 years ago

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Jane Pollard Saint Petersburg, FL

Dependable. Can be hidden in my bra. Voice loud enough to those near to me.

2 years ago

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Dennis Shoemaker Pompano Beach, FL

Excellent customer service and knowledgeable sales people. Pricing is great.

2 years ago

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M. R. Alexandria, VA

I'm new to the system and each time I call with a ? I'm treated with respect

2 years ago

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Verified Customer

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gloria Scozzari Santa Maria, CA

Mobile Help has answered questions and settled problems quickly

2 years ago

MobileHelp Reviews