Name: MobileHelp
Rating: 4.6

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Verified Customer

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Carla Schine

in purchasing the specific system they didn't tell me the Micro System is a giant pendant like soap on a rope

3 years ago

Reply from MobileHelp

Hi Carla, We received your review and we apologize if we did not set the right expectation for the equipment at the time of your order. This is not an experience we want any of our customers to have. At the moment, our Cellular Micro is the smallest and lightest version(at 52grams) of our mobile unit for those that prefer to wear an all in one neck pendant solution; however, we do have alternative systems available with a much lighter neck pendant help button that is separate from the mobile unit. If you have not yet had a chance to speak with our Technical Support team about this concern, we would be happy to give you a call for further assistance. What would be the best number for us to reach you on? You can also reach Technical Support team directly at 877-827-6207 Option 1. Thank you for being the most valued part of our MobileHelp family.

Apr. 16th, 2022

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Verified Customer

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Ronald Ernst

Because it works great, have used it several.Times and had great results.

3 years ago

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Verified Customer

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Joseph

Have only used the system once and response was fast and helpful

3 years ago

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Verified Customer

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David may

Customer service was awesome , everything was explained very eell

3 years ago

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Verified Customer

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Bob Licker

Immediate response when I lead lver in the shower and bumped the wall

3 years ago

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Verified Customer

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Tracy Paull

Easy to get in touch with and knowledgeable customer service

3 years ago

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Verified Customer

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Janis Grant

Always ready and eager to assist me with any questions I have.

3 years ago

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Verified Customer

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Dena states

Anytime I have had an oops false alarm they have been understanding

3 years ago

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Verified Customer

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Elaine Zirulnick

I was told the fall detection was updated and wasn't as sensitive as the older models. Every time I move it goes off.

3 years ago

Reply from MobileHelp

Hi Elaine, We received your review and we apologize for any inconvenience you are experiencing due to the false alarms. It seems like you have not yet had a chance to speak with our Technical Support team about this issue. At MobileHelp we pride ourselves in providing a great experience to all our customers, and our Technical Support team will be happy to assist with resolving any issues you are experiencing with the equipment. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Apr. 8th, 2022

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Verified Customer

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Carol Griffin

Help button did not go off when I fell. Fortunately I was able to push button and help was there very fast.

3 years ago

Reply from MobileHelp

Hi Carol, We received your review and we are sorry to hear about your recent fall. We wish you a quick recovery. It seems like you have not yet had a chance to speak with our Technical Support team about this issue. At MobileHelp we pride ourselves in providing a great experience to all our customers, and our Technical Support team will be happy to assist with resolving any issues you are experiencing with the equipment. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Apr. 8th, 2022

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Verified Customer

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Laurel Epps Anchorage, AK

They were very helpful during the Ordering process and I'm happy with the unit.

3 years ago

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Verified Customer

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Grossman Pompano Beach, FL

Response to "test"and accidental alerts was incredibly fast

3 years ago

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Verified Customer

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Wanda Alexander Goodman, MO

Hardly know it's there, provides peace of mind for me and my kids

3 years ago

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Verified Customer

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Janet Frase Eau Claire, WI

Equipment is good - both a wristband and a pendant for alerts.

3 years ago

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Verified Customer

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Dorothy Larsen Harvard, IL

Very polite. fast response to questions. Medical alert is excellent product

3 years ago

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Verified Customer

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Paulette Houpt New York, NY

I'm told when battery is low and it is easy to read when it has re-charged.

3 years ago

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Verified Customer

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Joanna L Spelman Stow, OH

Dad fell, pressed his button and had help within minutes. Very pleased!

3 years ago

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Verified Customer

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HOLLY BROWN Six Mile, SC

I trust the monitoring they provide, customer service is great!

3 years ago

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Verified Customer

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Karen Edgewater, MD

Staff is friendly and efficient Price seemed fair seems reliable

3 years ago

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Verified Customer

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Judith Buhr Cincinnati, OH

Can take it almost anywhere. Very quick to respond to an alert

3 years ago

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Verified Customer

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Linda Shaw Fredericksburg, VA

Sold by saying fall detection was outstanding without false alarms. Went off the first 3 times she wore it

3 years ago

Reply from MobileHelp

Hi Linda, We received your review and we apologize for any issues you are experiencing with the automatic fall detection pendant. We would like to contact you to help resolve these issues. At MobileHelp we pride ourselves in providing a great experience to all our customers, and Technical Support team is always happy to help with any questions or concerns you may have about the equipment. What would be the best number for us to reach you on? You can also reach Technical Support team directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Mar. 30th, 2022

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Verified Customer

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Catherine Batista Katy, TX

Language for assistance was supposed to be in Vietnamese it has not been, hard to get help from representatives. Ca

3 years ago

Reply from MobileHelp

Hi Catherine, We received your review and we apologize for any inconvenience you are experiencing with the emergency profile setup for your account. We would like to contact you to help resolve any issues. At MobileHelp we pride ourselves in providing a great experience to all our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach Customer Service directly by dialing 877-827-6207 Option 3. We look forward to speaking with you soon.

Mar. 30th, 2022

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Verified Customer

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June Mitchell Ontario, OR

I like everything a out the device except how easy it is to bump and activate a call.

3 years ago

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Verified Customer

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Joseph wells Saint Petersburg, FL

My button accidentally went off and service was momentarily

3 years ago

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Verified Customer

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Anthony V. Mostardo34275 Nokomis, FL

Jessica was very informative and answered all our questions

3 years ago

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Verified Customer

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R. Beaver Camden, AR

Very professional staff. Able to answer all pertinent questions during the procurement process

3 years ago

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Verified Customer

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Paul Behling Oxford, WI

Works good so far, father has no issues. He seems to like it very much.

3 years ago

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Verified Customer

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Cheryl Holmes Orange, VA

Their response was quick. The equipment was easy for my father to set up.

3 years ago

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Verified Customer

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Holliman Sherri Hubert, NC

There have been some glitches BUT the staff have been very responsive to research and correct

3 years ago

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Verified Customer

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Jo Ann Helbling Portland, OR

The fall detector reacts quicky and tech support/customer service is great.

3 years ago

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Verified Customer

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Thelma Wiest Elyria, OH

Excellent company to deal with. Good response when pressed for emergency.

3 years ago

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Verified Customer

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Carol Davies Saint Louis, MO

Every aspect of MobileHelp is great. From the initial purchase to activation.

3 years ago

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Verified Customer

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Cheryl Ratner San Diego, CA

Ease of set up. Some similar devices need a cellphone or internet. My father has neither. Customer service was great. Set up easy.

3 years ago

Reply from MobileHelp

Hi Cheryl, Thank you for your review. We appreciate you taking the time to share your experience for others to benefit. At MobileHelp we pride ourselves in providing our customers with great customer service, and the peace of mind you need. Our Customer Service team is always happy to help with any questions or concerns you may have. Please let us know if there is anything we can do to earn a higher score. You can reach us by dialing 877-827-6207 Option 3. Thank you for being the most valued part of our MobileHelp family.

Mar. 11th, 2022

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Verified Customer

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Donald E Hyatt Hillsboro, OH

We have had no emergencies but response is quick and pleasant

3 years ago

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Verified Customer

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Donna Murray Tujunga, CA

Hasn't been used yet. Mom hasn't fallen down. Don't know how response time is.

3 years ago

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Verified Customer

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Waco D Bays III Walla Walla, WA

Professional, friendly, knowledgable staff, and very quick to respond

3 years ago

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Verified Customer

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Madeline Taylor Woodland Hills, CA

Easy to use, sensitive to movement that might indicate a fall.

3 years ago

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Verified Customer

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Donald Drake Sr West Columbia, TX

Excellent service great veterans discount very professional and helpful

3 years ago

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Verified Customer

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Sherry Rockbridge, OH

Because it's easy to set up and use. My dad understands it and that is huge.

3 years ago

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Verified Customer

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Joyce Rogers Sherrills Ford, NC

It's easy to use and you don't need to have a landline and it is GPS

3 years ago

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Verified Customer

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Karen Trapp Mohawk, MI

The phone personnel was amazing getting this set up for my mom.

3 years ago

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Verified Customer

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Edmund Meyer Jr Two Rivers, WI

I fell recently and about 2 seconds after I HIT THE FLOOR they responed to me

3 years ago

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Verified Customer

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Kathleen Pfeiffer Mineral, VA

Very responsive. Recognizing a fall is most important to me.

3 years ago

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Verified Customer

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Dorothy M Kindall Boise, ID

Friendly people to get me started, and support when I need it.

3 years ago

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Verified Customer

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Christine White South Orange, NJ

Your employees are knowledgeable and helpful and very pleasant.

3 years ago

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Verified Customer

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Kathryn Churchill Dallas, TX

The pendant has to be charged every other day. My father has had three falls. Two didnt register with device

3 years ago

Reply from MobileHelp

Hi Kathryn, We received your review and we apologize for the issues you are experiencing with the equipment. At MobileHelp, your safety is our number one priority, and we would like to have a representative from our Technical Support team give you a call to help resolve these issues. What would be the best number for us to reach you on? You can also reach Technical Support directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Mar. 4th, 2022

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Verified Customer

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Stewart Mercer Happy Valley, OR

Very helpful every time I reach out to them. Never in a hurry

3 years ago

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Verified Customer

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Mary Spokane, WA

Devices reliable plus customer service always helpful & helpful

3 years ago

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Verified Customer

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James Rueff Pensacola, FL

Have not had to use it yet but when I call with questions they were great

3 years ago

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Verified Customer

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Vernon Eugene Poe Portland, OR

Ease of use alonse with additional features such as the fall protection.

3 years ago

MobileHelp Reviews