Name: MobileHelp
Rating: 4.6

check_circle

Verified Customer

star star star star star

Waco D Bays III Walla Walla, WA

Professional, friendly, knowledgable staff, and very quick to respond

2 years ago

check_circle

Verified Customer

star star star star star

Madeline Taylor Woodland Hills, CA

Easy to use, sensitive to movement that might indicate a fall.

2 years ago

check_circle

Verified Customer

star star star star star

Donald Drake Sr West Columbia, TX

Excellent service great veterans discount very professional and helpful

2 years ago

check_circle

Verified Customer

star star star star star

Sherry Rockbridge, OH

Because it's easy to set up and use. My dad understands it and that is huge.

2 years ago

check_circle

Verified Customer

star star star star star

Joyce Rogers Sherrills Ford, NC

It's easy to use and you don't need to have a landline and it is GPS

2 years ago

check_circle

Verified Customer

star star star star star

Karen Trapp Mohawk, MI

The phone personnel was amazing getting this set up for my mom.

2 years ago

check_circle

Verified Customer

star star star star star

Edmund Meyer Jr Two Rivers, WI

I fell recently and about 2 seconds after I HIT THE FLOOR they responed to me

2 years ago

check_circle

Verified Customer

star star star star star

Kathleen Pfeiffer Mineral, VA

Very responsive. Recognizing a fall is most important to me.

2 years ago

check_circle

Verified Customer

star star star star star

Dorothy M Kindall Boise, ID

Friendly people to get me started, and support when I need it.

2 years ago

check_circle

Verified Customer

star star star star star

Christine White South Orange, NJ

Your employees are knowledgeable and helpful and very pleasant.

2 years ago

check_circle

Verified Customer

star star star star_border star_border

Kathryn Churchill Dallas, TX

The pendant has to be charged every other day. My father has had three falls. Two didnt register with device

2 years ago

Reply from MobileHelp

Hi Kathryn, We received your review and we apologize for the issues you are experiencing with the equipment. At MobileHelp, your safety is our number one priority, and we would like to have a representative from our Technical Support team give you a call to help resolve these issues. What would be the best number for us to reach you on? You can also reach Technical Support directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Mar. 4th, 2022

check_circle

Verified Customer

star star star star star

Stewart Mercer Happy Valley, OR

Very helpful every time I reach out to them. Never in a hurry

2 years ago

check_circle

Verified Customer

star star star star star

Mary Spokane, WA

Devices reliable plus customer service always helpful & helpful

2 years ago

check_circle

Verified Customer

star star star star star

James Rueff Pensacola, FL

Have not had to use it yet but when I call with questions they were great

2 years ago

check_circle

Verified Customer

star star star star star

Vernon Eugene Poe Portland, OR

Ease of use alonse with additional features such as the fall protection.

2 years ago

check_circle

Verified Customer

star star star star star

Trish Kowalski Forsyth, MO

wonderful, helpful people. easy set up, and very sensitive call button

2 years ago

check_circle

Verified Customer

star star star star star

Kathryn Stover Omaha, NE

Best use of fee. Customer and Technical services are very good.

2 years ago

check_circle

Verified Customer

star star star star star

Eugenia Hamilton Lincoln, CA

Answer phones immediately. Professional yet friendly. Knowledgeable

2 years ago

check_circle

Verified Customer

star star star star star

Harry A Rowe Cornelia, GA

They respond to you. The equipment works like it is suppose too.

2 years ago

check_circle

Verified Customer

star star star star star_border

Kathy Kresse Midlothian, TX

Mom fell a few days ago and there was no response until she pushed her button. This concerned me.

2 years ago

check_circle

Verified Customer

star star star star star

Charlie Clark Easley, SC

Responded promptly and courteously to a couple of false alarms

2 years ago

check_circle

Verified Customer

star star star star star

DEBRA L EDMONDS New Waterford, OH

The ease of setup and the support staff on the phone are very very helpful.

2 years ago

check_circle

Verified Customer

star star star star star

Maryann Halecki Akron, NY

Works very well response is emedit willing to help when asked

2 years ago

check_circle

Verified Customer

star star star star star

TIMOTHY J PETTINGER Fargo, ND

Great service during the sale and when my parents needed them..

2 years ago

check_circle

Verified Customer

star star star star star

Katherine Olsen Beaver, OR

Response time and contact of emergency persons or services is immediate.

2 years ago

check_circle

Verified Customer

star star star star star

Richard Brewster Albany, NY

I feel safer and more secure knowing emergency setbi Rd are just a click away

2 years ago

check_circle

Verified Customer

star star star star star

Karen Martin Christiansburg, VA

I don't need a landline and the device has automatic fall alert.

2 years ago

check_circle

Verified Customer

star star star star star

Beth Naff Baltimore, MD

Everyone is great. They come on the speaker quickly to check on my father

2 years ago

check_circle

Verified Customer

star star star star star_border

Bob Venezia North Palm Beach, FL

I incorrectly tested the device. I was then politely help with te correct procedure.

2 years ago

check_circle

Verified Customer

star star star star star

Sandy Cavendish Bradenton, FL

Peace of mind and always great to talk with customer service

2 years ago

check_circle

Verified Customer

star star star star star

C Ryan Albuquerque, NM

The customer service reps I spoke with were friendly and knowledgeable.

2 years ago

check_circle

Verified Customer

star star star star star

Don Mackenzie Long Beach, NY

Great customer service. The sales rep explained everything.

2 years ago

check_circle

Verified Customer

star star star star star

Gail Wakulla Springs, FL

It's comforting to know that this product can quickly summon help if needed.

2 years ago

check_circle

Verified Customer

star star star star star

Richard Smith Payette, ID

They work as advertised and seem to be well made components.

2 years ago

check_circle

Verified Customer

star star star_border star_border star_border

Frank Crawford Greenwood, IN

Customer service in responding timely is poor! Plus you keep contacting me with sales pitches when I'm already a customer

2 years ago

Reply from MobileHelp

Hi Frank, We have received your review and we apologize for the longer than normal wait times you have experienced. At MobileHelp we pride ourselves in providing a great experience to our customers, and we would like to make sure you receive nothing less. What would be the best number for us to reach you on for further assistance with your inquiry? Our Customer Service team can also be reached directly by at 877-827-6207 Option 3. We look forward to speaking with you soon to assist with any unresolved issues.

Feb. 2nd, 2022

check_circle

Verified Customer

star star star star star_border

Judith Portsmouth, RI

It has been a good experience. Little more than I hoped to pay. Easy to use. It is light.

2 years ago

check_circle

Verified Customer

star star star star star

Jonetta M Hoffman Portland, OR

They make sure everything is easy to do and ready for sevicr

2 years ago

check_circle

Verified Customer

star star star star star

John Bardstown, KY

Quick response time, seems to work very well. Just what we needed.

2 years ago

check_circle

Verified Customer

star star star star star_border

Karen Allard Sault Sainte Marie, MI

I haven't had it very long and have not had to use it but it is lightweight and convenient.

2 years ago

check_circle

Verified Customer

star star star star star_border

Karen Noble Pittsfield, ME

The device is working great for my my and mother-in-law. Price is very competitive

2 years ago

check_circle

Verified Customer

star star star star star

Kate Mitchell Weymouth, MA

Because their always there even when I hit the button bymistake

2 years ago

check_circle

Verified Customer

star star star star star

T Dodge Smethport, PA

My Mom accidentally bumped her pendant and they called me quickly.

2 years ago

check_circle

Verified Customer

star star star star star

Marsha Leizer Charleston, IL

Because when my MobileHelp goes off they answer it right away.

2 years ago

check_circle

Verified Customer

star star star star star

Roger Peters Sioux Falls, SD

Works great and everyone I have talked to has been very helpful!

2 years ago

check_circle

Verified Customer

star star star star star

Tracy Ann Vancouver, WA

Great service, immediate response when button was accidently pushed.

2 years ago

check_circle

Verified Customer

star star star star star

Zelda schule Elk Grove, CA

The employees are knowledgeable and answer all my questions

2 years ago

check_circle

Verified Customer

star star star star star_border

Jon Luther Ethel, WV

Everyone that we have had contact with was very professional and very helpful, very satisfied!

2 years ago

check_circle

Verified Customer

star star star star star

Bud Bilyeu Springfield, IL

Inexpensive works great I feel a lot better knowing my Mom has this

2 years ago

check_circle

Verified Customer

star star star star_border star_border

Jeff Litzenberg Troutdale, OR

So far it is OK, the kit took 3 weeks to arrive and we paid for 3 weeks that we didn't have the device/kit.

2 years ago

Reply from MobileHelp

Hi Jeff, We received your review and we apologize for any shipping delays that impacted your order. The equipment does ship already active, which allows for a quick and easy setup to start benefiting from our coverage as soon as the package is received. At MobileHelp we pride ourselves in providing a great experience to our customers, and we would like to make sure you receive nothing less. What would be the best number for us to reach you on for further assistance with your account? And please do not hesitate to contact us if you have any additional questions or concerns and we will be happy to have one of our representatives give you a call. Our Customer Service team can also be reached directly by dialing 877-827-6207 Option 3. Thank you for being the most valued part of our MobileHelp family.

Dec. 16th, 2021

check_circle

Verified Customer

star star star star star

Bruce Greenberg Chicago, IL

It was easy to set up and easy for my mother to use the pendants.

2 years ago

MobileHelp Reviews