Name: MobileHelp
Rating: 4.6

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Verified Customer

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Diane Painter Winston-Salem, NC

Everyone I spoke to was very nice and knowledgable however the response time was longer than expected

2 years ago

Reply from MobileHelp

Hi Diane, We have received your review and we apologize for the longer than normal response time. At MobileHelp we pride ourselves in providing a great experience to our customers, and we would like to make sure you receive nothing less. What would be the best number for us to reach you on for any further assistance needed with your account? Our Technical Support team can also be reached directly by at 877-827-6207 Option 1. Thank you for being the most valued part of our MobileHelp family.

Dec. 16th, 2021

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Verified Customer

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Evelyn Fleharty Bellvue, CO

They're a good, supportive company. I'm pleased with my choice.

2 years ago

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Verified Customer

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tom Bair Kansas City, MO

No issues after several months and support was very helpful getting it set up

2 years ago

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Verified Customer

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Sandra Turano Melrose Park, IL

Helpful with set up and questions good detection easy recharge

2 years ago

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Verified Customer

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Randy Ruback Fond Du Lac, WI

Very patient with my mom, quick response, plans were clearly explained

2 years ago

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Verified Customer

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Susan O'Connor Columbia, TN

No issues and very prompt responses to "false" calls. Great customer service!

2 years ago

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Verified Customer

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black Mount Morris, IL

only have had a few months and so far every thing has been great

2 years ago

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Verified Customer

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Sandra Castleberry Bokchito, OK

The carry with components are very sensitive. sensitive.

2 years ago

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Verified Customer

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Mason Effertz Auburn, WA

The sales person was very helpful and really guided us through the items and their funtions.

2 years ago

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Verified Customer

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Gloria Gutierrez Gardena, CA

We are a new customer and so far the system seems easy to use and adequate for our needs.

2 years ago

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Verified Customer

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Marilyn Edds Fort Wayne, IN

Good equipment. Luckily have not had to use it. Gives me feeling of security.

2 years ago

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Verified Customer

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Darnetta Brown Mannford, OK

So far I haven't been that happy with mine. I recharge my necklace constantly and would rather wear that than the bracelet.

2 years ago

Reply from MobileHelp

Hi Darnetta, We received your review and we are sorry to hear that you have not been happy with the equipment you received. It seems like you have not yet had a chance to speak with our Technical Support team about this concern. We do offer different systems, and we would be happy to contact you for assistance with finding one that would better suit your lifestyle. At MobileHelp we pride ourselves in providing a great experience to all our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach Technical Support directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Dec. 9th, 2021

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Verified Customer

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patricia turner Huntington Beach, CA

Quick and efficient response Patient and helpful instructions

2 years ago

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Verified Customer

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Susan Nack Camarillo, CA

My fall monitor failed to charge and I received a new one in 5 days

2 years ago

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Verified Customer

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Tracey E Dicely Middletown, PA

They do contact you right away if button goes off and you need help.

2 years ago

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Verified Customer

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Wanda Horsley Nicholasville, KY

Quick answer to a call even though I accidentally hit the call button.

2 years ago

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Verified Customer

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William Fuller Kerrville, TX

Great folks to deal with in learning how to use the products!

2 years ago

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Verified Customer

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ROGER BATTY

PLEASANT, PROMPT ON PHONE. NO NEED TO NEED SAFETY BUTTON YET.

2 years ago

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Verified Customer

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Mary M Walker Columbus, OH

Have had to use several times, great and quick response and help

2 years ago

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Verified Customer

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Rachelle Flint, MI

Took a long time (52 minutes) to get to my grandma but was very helpful when they did arrive.

2 years ago

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Verified Customer

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Karl Muehlfeld Mesa, AZ

Took too long for them to answer. Wasn't able to cancel call. No directions on how to charge wristband

3 years ago

Reply from MobileHelp

Hi Karl, We have received your review and we apologize for the longer than normal wait time, as well as any difficulty experienced with the equipment. At MobileHelp we pride ourselves in providing a great experience to our customers, and we would like to make sure you receive nothing less. What would be the best number for us to reach you on and further assist with the equipment? Our Technical Support team can also be reached directly by at 877-827-6207 Option 1. We look forward to speaking with you soon. Thank you for being the most valued part of our MobileHelp family.

Nov. 18th, 2021

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Verified Customer

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Kathy Laes Abrams, WI

I can never remember to grab it on my way out plus I hate the way it lets everyone on my list about charging or if the button gets pushed by mistake!

3 years ago

Reply from MobileHelp

Hi Kathy, We received your review and your feedback is important to us; as we are constantly working to provide our customers with the best experience possible. We would like to apologize for any inconvenience you have experienced. The text message notifications can be modified for your emergency contacts. And we do have some options available to help remind you to bring the mobile unit with you when leaving the house. What would be the best number for us to reach you on for further assistance with your account? Our Customer Service team is always happy to help and can be reached directly at 877-827-6207 Option 3. We look forward to speaking with you soon and resolving these issues.

Nov. 9th, 2021

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Verified Customer

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Alma Brazier Memphis, TN

The system is working perfect. I have only had to use it for a test.

3 years ago

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Verified Customer

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Vicki Robery Arlington Heights, IL

I have only had to test it and my tests fail at first. This does not give me confidence it MobileHelp.

3 years ago

Reply from MobileHelp

Hi Vicki, We received your review and your feedback is important to us, as we are constantly working to provide our customers with the best experience possible. We would like to apologize for any inconvenience you have experienced with the initial test. But we are glad to see that you were able to connect with our Technical Support team for assistance with the equipment. Please let us know if you have any additional questions or concerns. Our Technical Support team is always happy to help and can be reached directly by dialing 877-827-6207 Option 1. Thank you for being the most valued part of our MobileHelp family.

Nov. 9th, 2021

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Verified Customer

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Willard L Shepherd Webster, IN

Easy to use no problem with it. Light weight work about anywhere

3 years ago

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Verified Customer

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Grace Burkhart Twin Falls, ID

Reliability. Help is readily available, is courteous, and is kind.

3 years ago

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Verified Customer

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Annie Pearl Nichols Canton, MS

Ease of use, professional assistance on establishing a new service.

3 years ago

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Verified Customer

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Barbara Roberts North Richland Hills, TX

Very responsive when I have called for help or with questions.

3 years ago

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Verified Customer

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Diane Stark Higginbotham Modesto, CA

Nice options - the wristband, or the necklace. Mobile, on the go device....

3 years ago

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Verified Customer

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john and Mary Sands Glendale, AZ

Very comfortable with no problems. AS advertised. Great product.

3 years ago

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Verified Customer

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Kimberly Thompson Cincinnati, OH

I like all the options that you guys have but my dad has felt twice and it didn't go off

3 years ago

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Verified Customer

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Martha A Rhodes Ardmore, OK

Security means so much at my age. I know I have someone to depend on 24/7.

3 years ago

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Verified Customer

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PATRICIA CARLSON Cranston, RI

Easy set up, portability, size of unit, no phone connection needed

3 years ago

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Verified Customer

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Elena Rocchio Alexandria, VA

Because they are very efficient, prompt, and thorough and have great follow-up

3 years ago

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Verified Customer

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Linda Homon Choudrant, LA

Customer service and technical support are ver friendly and helpful

3 years ago

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Verified Customer

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Karla Berlin Doylestown, OH

They answer the phone when you call for help, you don't talk to a robot.

3 years ago

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Verified Customer

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Lucy Carpentieri Redmond, WA

Very reliable. I had an excellent experience when talking to customer service.

3 years ago

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Verified Customer

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Judy Parish Fort Worth, TX

they respond when needed and ar very understanding if a false alarm us sent

3 years ago

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Verified Customer

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Sharon Tucson, AZ

was easy to setup and ordering the devices. Customer service was very helpful

3 years ago

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Verified Customer

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Vincente Morales San Antonio, TX

Its easy to use and keep charge and the devices are low weight and not bulky.

3 years ago

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Verified Customer

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Memory Wilks Bunnell, FL

They are very on top of that device and the notifications!!!

3 years ago

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Verified Customer

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Rebecca Jaso Oakdale, CA

Every time I needed help with anything they were right there

3 years ago

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Verified Customer

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Derry Saratoga Springs, NY

I feel very secure knowing that they respond any time needed.

3 years ago

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Verified Customer

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D Sinday Decorah, IA

The staff checked with me to make sure everything was working cofrectly.

3 years ago

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Verified Customer

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Karen Richland, WA

So far I haven't had to use it so this is based only on a test.

3 years ago

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Verified Customer

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Jo Ann Schellhammer Johnstown, PA

Very helpful when questions & problems arise with my mom's device

3 years ago

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Verified Customer

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Joseph Minninger Allentown, PA

Convenient and easy to use. Works anywhere you get a single.

3 years ago

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Verified Customer

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Nadine DeYoung Whitesboro, TX

Easy to use & set up my dad loves how easy to use & able to take it with him

3 years ago

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Verified Customer

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darlene thompson Lebanon, IN

had some issues. slow to respond to fall, never responded to one fall, wait time when calling is too long

3 years ago

Reply from MobileHelp

Hi Darlene, We received your review and we apologize for any inconvenience you have experienced with the fall detection pendant, as well as the longer than normal wait time. At MobileHelp we pride ourselves in providing a great experience to our customers, and we would like to give you a call to help review the equipment with you and resolve these issues. What would be the best number for us to reach you on? You can also reach our Technical Support team directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Oct. 12th, 2021

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Verified Customer

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Debbie Spung Royston, GA

Customer service is outstanding,The alert system to the best

3 years ago

MobileHelp Reviews