Name: MobileHelp
Rating: 4.6

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Verified Customer

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fast response every time. and even when a false alarm they have been curteous and understanding.

7 years ago

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Verified Customer

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Joyce Olympia, WA

I, thankfully, have not had to use it, but the merchandise arrived quickly and with good instructions

7 years ago

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Verified Customer

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Jaywya Wheaton, IL

They answered all my questions. I feel safe knowing someone is there to help me if I need it

7 years ago

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Verified Customer

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Maureen Largo, FL

The device is not clunky. I like how I can wear the pendant. Customer service is very thorough.

7 years ago

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Verified Customer

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Barbara

This service is more economical than the last one that I had. It is accessible and easy to use.

7 years ago

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Verified Customer

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Mark Salem, OR

I haven't had a problem with the medical device at all. Customer service helps whenever I need it.

7 years ago

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Verified Customer

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Robert Kelseyville, CA

The device works perfectly. I have dropped it before and customer service came on.

7 years ago

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Verified Customer

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Vestle Clovis, CA

The device gives a quick response, and customer service is very nice whenever I ask questions.

7 years ago

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Verified Customer

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Edith Melville, NY

Everyone at MobileHelp seems very available, and the device is comfortable to wear.

7 years ago

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Anonymous Victor, NY

I used the service and the response was pretty quick. The hardware provided is also high quality.

7 years ago

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Verified Customer

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Jean Stevens Doylestown, PA

A compurter called to see if I like the product. I hate talking to computers I still am not sure about all the workings of the system

7 years ago

Reply from MobileHelp

Jean,

We would be happy to go over the system with you. Please contact Technical Support at 877-827-6207, Option 1.

We look forward to speaking to you.

Best Regards,

MobileHelp

Nov. 21st, 2018

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Verified Customer

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Richard Hayward, WI

Everybody is very helpful with all of our questions when we have needed assistance.

7 years ago

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Verified Customer

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most trustworthy, best company Macomb, IL

I have vfull confidence it works miles from my home location, because I tested it!

7 years ago

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Verified Customer

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Jeannette

Response times are instantaneous. It works perfectly and has great customer service.

7 years ago

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Verified Customer

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Bobzee Sebring, FL

We get great service for what we pay.. They have always checked to see if there is any problems.

7 years ago

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Ruth Benedikt

The alarm went off for 30 minutes while I tried to figure out how to silence it, and no help was available except during office hours.

7 years ago

Reply from MobileHelp

Ruth, We are sorry to hear about the issue with your alarm. We have created a ticket for Technical Support to reach out to you in regard to this. We look forward to speaking to you. Sincerely, MobileHelp

Nov. 21st, 2018

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Verified Customer

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Sarah Towson, MD

They answered all of my questions and I made my decision and I've been quite happy with it since.

7 years ago

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Iris Covington, LA

Twice I accidentally pushed it and they were very very alert. They're right there if I need them.

7 years ago

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Rose Franklin, WV

If I call and ask a question or if I call to test it, they're right there to asnwer me.

7 years ago

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Verified Customer

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Patricia Littleton, CO

The customer service is always available if you have any questions. The device is easy to use.

7 years ago

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Verified Customer

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Janet L Dubuque, IA

Everything I went through to order the product was very easy and they were very knowledgeable.

7 years ago

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Verified Customer

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Anonymous Vestal, NY

Twice I set it off by mistake and they took care of it right away. The device is easy to use.

7 years ago

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Verified Customer

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Emily R Kent, OH

They were more thorough than I thought and more reasonable in cost. They are efficient.

7 years ago

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Verified Customer

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Janet

They were very informative, very cordial and respectful, and they gave me all of the information.

7 years ago

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Verified Customer

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Pearl Peoria, IL

I used it this morning to open my lock box. They were very helpful when the guy got on the phone.

7 years ago

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Verified Customer

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Barbara Ann Boise, ID

Customer service was very helpful and patient. They talked to me in a polite manner.

7 years ago

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Verified Customer

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Anonymous Washington, UT

MobileHelp is efficient in getting the equipment out. It is effective and does its job.

7 years ago

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Verified Customer

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Glenda Indianapolis, IN

The device has gone off several times by accident. When the alarm goes off, they are quick at responding and taking care of me.

7 years ago

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Verified Customer

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Anonymous Suffolk, VA

I think the device works well but there are things that could be improved. When I press the button, they are quick at responding.

7 years ago

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Verified Customer

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Anonymous Ada, OK

I signed up with MobileHelp because I travel a lot. MobileHelp always answers distress calls.

7 years ago

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William The Villages, FL

Customer service was vert polite and helpful. They respond to calls for help and are nice to talk to.

7 years ago

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Mary

By the push of a button, you can get an immediate response. The device is very handy.

7 years ago

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Verified Customer

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Polly

The device is handy and convenient to use. I have been happy with the service so far.

7 years ago

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Verified Customer

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Linda Noxapater, MS

They were very prompt when they were called, and we were able to hear through it well.

7 years ago

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Verified Customer

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Tammy Bedford, VA

When I had to get it hooked up and everything, they walked me through it step by step.

7 years ago

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Anonymous Waleska, GA

I haven't had any problems with it, I especially like it for going up and down the stairs.

7 years ago

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Verified Customer

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Martha Staten Island, NY

They were very accommodating and very courteous when they set it up. It was easy to install, just plug it in.

7 years ago

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Verified Customer

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Ramona Andalusia, AL

They were very patient with me when I couldn't get to their calls when I needed to and answering my mom's questions.

7 years ago

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Verified Customer

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Anonymous Las Vegas, NV

I'm still not a hundred percent sure I have all the devices hooked up properly and it isn't as easy as you would think.

7 years ago

Reply from MobileHelp

Hello,

We are sorry to hear you are having trouble setting up your system. If you have any doubt that your system is not set up correctly, please contact us at 877-827-6207, Option 1 or respond to this message with you name/phone number or account ID. We look forward to speaking to you.

Kind Regards,

MobileHelp

Nov. 12th, 2018

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Verified Customer

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sue and doug barnes Estacada, OR

because they are always there, for tests and for the real thing. Makes us feel extremely secure.

7 years ago

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Verified Customer

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Edith Taylor Goose Creek, SC

I feel I can get help anyplace I am. I also like the three Locations I can have them.

7 years ago

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Verified Customer

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Kelly Hawkins Hannibal, MO

Very satisfied with service dropped my fall alert and got a response immediately

7 years ago

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Verified Customer

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Peace of mind Altoona, WI

Reliable friendly service, peace of mind that my Mom can get help fast if she needs it.

7 years ago

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Verified Customer

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Anonymous Tualatin, OR

I like the product and how easy it is to use. I love the comfort of my wrist band.

7 years ago

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Verified Customer

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Dave and Irene West Chester, OH

We can have help wherever we go. Light to carry and easy to see at night.Fast response.

7 years ago

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Verified Customer

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Beth Renton, WA

They have bee very easy to work with, even with returning the devices( My Dad refused to wear them)

7 years ago

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Verified Customer

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Roger Rathke Madison, WI

Unit began blinking for no apparent reason. Finally stopped blinking after one day. Otherwise, everything seems fine.

7 years ago

Reply from MobileHelp

Roger,

Thank you for your review. Blinking could be one of two things, either the battery of the Base Station stopped getting a charge or the Base Station stopped getting a good signal. Make sure the outlet your base station is plugged into is not associated with a wall switch. You can test your equipment at anytime or if you want to discuss with Technical Support, please call 877-827-6207, Option 1.

Thank you for being a valued part of the MobileHelp family!

Sincerely,

MobileHelp

Nov. 12th, 2018

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Verified Customer

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Virginia Olive Branch, MS

They have wonderful customer service! They solve problems quickly which I appreciate greatly.

7 years ago

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Verified Customer

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Claire

They have responded anytinme I needed it. It's comfortable and easy to understand when I'm talking.

7 years ago

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Verified Customer

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Sharon And Richard Merritt Island, FL

The customer service has been great. They are so available on so many different ways.

7 years ago

MobileHelp Reviews