Name: MobileHelp
Rating: 4.6

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Verified Customer

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Margaret Winslow, IN

I fell last week and they were alert and right there. They're really prompt and concerned

6 years ago

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Verified Customer

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Anonymous Elba, AL

I haven't had any problems when I checked my equipment. I think it's a great system.

6 years ago

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Christina Fort Lauderdale, FL

My device broke, so I am waiting for a replacement. Customer service is very friendly and helpful.

6 years ago

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Shirley Bargersville, IN

The customer service is really nice, polite, and always available to answer your questions

6 years ago

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Verified Customer

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Eileen Binghamton, NY

MobileHelp is very reliable. They call when the alarm goes off. Have had some issues with the pricing to the point of me wanting to cancel service.

6 years ago

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Verified Customer

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anonymous New Iberia, LA

The fall button is overly sensitive. Customer service is very polite and helpful.

6 years ago

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Verified Customer

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Betty Belmont, NC

The coverage offered by MobileHelp is very good, and customer service is very nice.

6 years ago

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anonymous Duncan, OK

The device is pretty sensitive. Each time I set the alarm off, they respond very quickly.

6 years ago

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jerry Corinth, NY

my sister fell and could not get to the phone and mobile help got an ambulance there in record time

6 years ago

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Nothing at this time. Schenectady, NY

There response to alarm is supper and it has happened all times of day and night.

6 years ago

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Verified Customer

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Carol Lumberton, TX

It gives me a sense of security knowing if I fall, someone will know and respond to me.

6 years ago

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Verified Customer

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Judy Lima, OH

because they answer all fall alerts evwen if they r a mistake that button was pushed

6 years ago

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Pat Zeimet Springfield, NE

They are always prompt and courteous in assisting us with questions or setting up the system.

6 years ago

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Satisfied Tacoma, WA

Always been prompt and courteous even when the call button is pressed by mistake

6 years ago

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F Lopez. Ontario, CA

Because I like your aftercare, customer service. The follow up. As well as the text messages.

6 years ago

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Verified Customer

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Lawrence Schertz, TX

Ease of operation. Set up was easy and my Mom understands the operation of everything.

6 years ago

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kimschultz Granada Hills, CA

Great service, kind and patient with my elderly parents, easy to use and understand.

6 years ago

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Anonymous Durham, NC

When I test it, it doesn't take long to respond to me. Customer service is very courteous and wise.

6 years ago

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Verified Customer

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Darlene River Falls, WI

I was pushing my grocery cart and accidentally pushed it, but they did call me to check it out.

6 years ago

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Verified Customer

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Elsieohn Thomasville, NC

3 times my alert system went off and they were there immediately to see if I was okay.

6 years ago

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Verified Customer

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Doris L Castle Rock, CO

All questions that I've had have been answered and everything has been excellent.

6 years ago

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Verified Customer

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Anonymous University Place, WA

I don't have much experience with it, but I like the idea of being able to take the GPS unit with me when I go somewhere.

6 years ago

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Verified Customer

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Willie F

Being that I don't have a landline, MobileHelp works perfectly for me. The product works.

6 years ago

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Anonymous

When I called them, I was very pleased with their answers and how they explained things.

6 years ago

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Verified Customer

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Dianne

MobileHelp took a while to answer my call, but connected me with the fire department fairly quick afterwards.

6 years ago

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Verified Customer

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Laird

The price is what originally attracted me to MobileHelp. The device is reliable.

6 years ago

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Verified Customer

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Anonymous

I like that device has a nice magnetic end to it, which makes it easy to use and clip on.

6 years ago

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Harold

Customer service is very responsive and accommodating. The device is also very easy to use.

6 years ago

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Verified Customer

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Mary Eastpoint, FL

I had one false alarm, but customer service was very quick to answer, and very nice about it.

6 years ago

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Verified Customer

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Anonymous Aldrich, MO

MobileHelp is easy to use. I benefit from the fact that it is mobile. I can go anywhere with it.

6 years ago

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Verified Customer

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Margaret Longview, WA

Customer service is very prompt. I never have to wait very long to get a response.

6 years ago

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Anonymous

The device's system is very sensitive. It reacts to false alarms easily. It is also portable and easy to use.

6 years ago

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Verified Customer

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Carol

I like the base that you can travel with. They have people who are ready to answer your questions whenver you call.

6 years ago

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Judy And Ray

Whenever I had questions that I needed to call them, they took care of it for me.

6 years ago

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Gloria

The people are very nice that work for the organization. They always try to solve my problems. Everybody has been very courteous and I appreciate it.

6 years ago

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Lorraine

I haven't been with them for long, but I'm pleased with it and they've been really good.

6 years ago

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Jacqueline

It's a little bit more expensive, but you have to pay the bills for things you want.

6 years ago

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Anonymous Suwanee, GA

We've had very good success with it, we had to use it a couple of times to help my husband get up.

6 years ago

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Verified Customer

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Betty New Kensington, PA

MobileHelp isn't as expensive as another company I had, but their device works just as well.

6 years ago

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Verified Customer

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Anonymous

It usually goes off when I least need it to. It will go off when it bounces against my body, it's also happened in the shower and in bed.

6 years ago

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Verified Customer

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Judith Port Charlotte, FL

I wanted a GPS, so I went with this company. It also seems easy to operate and understand.

6 years ago

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Verified Customer

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Alvin Roseboro, NC

MobileHelp has been invaluable to us. Customer service is attentive, and the device works great.

6 years ago

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Verified Customer

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Anonymous

They are very responsive and helpful. The fall detection is useful for me because I'm too active.

6 years ago

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Verified Customer

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Jane

I appreciate that it can extend through the home, I feel more comfortable with them.

6 years ago

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Barbara A.

I had to call a couple of time and they were helpful and addressed the issue immediately.

6 years ago

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Warren

When I call customer service, I'm actually talking to a person, which is kind of rare these days.

6 years ago

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Wynell

It's easy for me to carry. It's just attractive and I like to keep it mostly around me neck.

6 years ago

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Anonymous

The customer service answers promptly when I need them. Sometimes it goes off when I don't have a need for it.

6 years ago

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Verified Customer

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Evelyn

I haven't been wearing the necklace because it kept going off when I didn't fall. I mean I just sit in my chair and go off.

6 years ago

Reply from MobileHelp

Evelyn,

We received your review and would like to speak to you to resolve any issues you are having with your help button. Please call 877-827-6207, Option 1 to speak to our Technical Support Department. We apologize for any inconvenience that you have experienced. At MobileHelp we pride ourselves in providing a great experience to our customers. We want to ensure that you have not experienced anything less. We look forward to speaking with you soon.

Kind Regards,

MobileHelp

Oct. 30th, 2018

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Verified Customer

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Tom

MobileHelp's device has the capacity for me to wear it out of the house and still have fall detection. There have been too many false alarms with it.

6 years ago

Reply from MobileHelp

Tom,

We received your review and would like to contact you to resolve any issues. What is the best number for us to reach you? We apologize for any inconvenience that you have experienced. At MobileHelp we pride ourselves in providing a great experience to our customers. We want to ensure that you have not experienced anything less. We look forward to speaking with you soon.

Kind Regards,
MobileHelp

Oct. 16th, 2018

MobileHelp Reviews