Name: MobileHelp
Rating: 4.6

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Verified Customer

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Janet L Dubuque, IA

Everything I went through to order the product was very easy and they were very knowledgeable.

6 years ago

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Verified Customer

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Anonymous Vestal, NY

Twice I set it off by mistake and they took care of it right away. The device is easy to use.

6 years ago

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Verified Customer

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Emily R Kent, OH

They were more thorough than I thought and more reasonable in cost. They are efficient.

6 years ago

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Janet

They were very informative, very cordial and respectful, and they gave me all of the information.

6 years ago

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Verified Customer

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Pearl Peoria, IL

I used it this morning to open my lock box. They were very helpful when the guy got on the phone.

6 years ago

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Verified Customer

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Barbara Ann Boise, ID

Customer service was very helpful and patient. They talked to me in a polite manner.

6 years ago

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Verified Customer

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Anonymous Washington, UT

MobileHelp is efficient in getting the equipment out. It is effective and does its job.

6 years ago

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Glenda Indianapolis, IN

The device has gone off several times by accident. When the alarm goes off, they are quick at responding and taking care of me.

6 years ago

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Verified Customer

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Anonymous Suffolk, VA

I think the device works well but there are things that could be improved. When I press the button, they are quick at responding.

6 years ago

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Verified Customer

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Anonymous Ada, OK

I signed up with MobileHelp because I travel a lot. MobileHelp always answers distress calls.

6 years ago

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Verified Customer

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William The Villages, FL

Customer service was vert polite and helpful. They respond to calls for help and are nice to talk to.

6 years ago

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Verified Customer

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Mary

By the push of a button, you can get an immediate response. The device is very handy.

6 years ago

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Verified Customer

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Polly

The device is handy and convenient to use. I have been happy with the service so far.

6 years ago

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Verified Customer

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Linda Noxapater, MS

They were very prompt when they were called, and we were able to hear through it well.

6 years ago

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Verified Customer

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Tammy Bedford, VA

When I had to get it hooked up and everything, they walked me through it step by step.

6 years ago

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Anonymous Waleska, GA

I haven't had any problems with it, I especially like it for going up and down the stairs.

6 years ago

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Martha Staten Island, NY

They were very accommodating and very courteous when they set it up. It was easy to install, just plug it in.

6 years ago

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Ramona Andalusia, AL

They were very patient with me when I couldn't get to their calls when I needed to and answering my mom's questions.

6 years ago

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Verified Customer

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Anonymous Las Vegas, NV

I'm still not a hundred percent sure I have all the devices hooked up properly and it isn't as easy as you would think.

6 years ago

Reply from MobileHelp

Hello,

We are sorry to hear you are having trouble setting up your system. If you have any doubt that your system is not set up correctly, please contact us at 877-827-6207, Option 1 or respond to this message with you name/phone number or account ID. We look forward to speaking to you.

Kind Regards,

MobileHelp

Nov. 12th, 2018

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Verified Customer

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sue and doug barnes Estacada, OR

because they are always there, for tests and for the real thing. Makes us feel extremely secure.

6 years ago

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Verified Customer

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Edith Taylor Goose Creek, SC

I feel I can get help anyplace I am. I also like the three Locations I can have them.

6 years ago

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Verified Customer

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Kelly Hawkins Hannibal, MO

Very satisfied with service dropped my fall alert and got a response immediately

6 years ago

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Verified Customer

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Peace of mind Altoona, WI

Reliable friendly service, peace of mind that my Mom can get help fast if she needs it.

6 years ago

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Verified Customer

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Anonymous Tualatin, OR

I like the product and how easy it is to use. I love the comfort of my wrist band.

6 years ago

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Verified Customer

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Dave and Irene West Chester, OH

We can have help wherever we go. Light to carry and easy to see at night.Fast response.

6 years ago

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Verified Customer

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Beth Renton, WA

They have bee very easy to work with, even with returning the devices( My Dad refused to wear them)

6 years ago

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Verified Customer

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Roger Rathke Madison, WI

Unit began blinking for no apparent reason. Finally stopped blinking after one day. Otherwise, everything seems fine.

6 years ago

Reply from MobileHelp

Roger,

Thank you for your review. Blinking could be one of two things, either the battery of the Base Station stopped getting a charge or the Base Station stopped getting a good signal. Make sure the outlet your base station is plugged into is not associated with a wall switch. You can test your equipment at anytime or if you want to discuss with Technical Support, please call 877-827-6207, Option 1.

Thank you for being a valued part of the MobileHelp family!

Sincerely,

MobileHelp

Nov. 12th, 2018

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Verified Customer

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Virginia Olive Branch, MS

They have wonderful customer service! They solve problems quickly which I appreciate greatly.

6 years ago

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Verified Customer

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Claire

They have responded anytinme I needed it. It's comfortable and easy to understand when I'm talking.

6 years ago

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Sharon And Richard Merritt Island, FL

The customer service has been great. They are so available on so many different ways.

6 years ago

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Lynda

I've called a couple of times and people have been very good about answering my question.

6 years ago

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Juanita G Orlando, FL

They fixed things that can get tangled up. They respond when I am out of town. They respond quickly when I drop it.

6 years ago

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Verified Customer

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Kathryn S Tampa, FL

The device itself charges within 60 seconds. The cost of service is the best per month. They are also very flexible to how you want to pay them.

6 years ago

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Verified Customer

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Onevia Denham Springs, LA

Customer support is very nice, and the device that I carry around works as it is supposed to.

6 years ago

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Verified Customer

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Harold St Louis, MO

Customer support has been very helpful when we needed them. The only downside is having the GPS and necklace.

6 years ago

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Verified Customer

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Mary Conowingo, MD

I am pleased with the fast response to my calls. The service is worth the money.

6 years ago

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Verified Customer

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Anonymous

I chose MobileHelp because it had the watch device, and it was cheaper than some others.

6 years ago

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Verified Customer

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Rita Farmington, PA

Customer service comes on immediately asking if everyone is ok after a call is made.

6 years ago

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Verified Customer

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Frances Largo, FL

I am able to check to see if the device is working. Also MobileHelp makes it easier for first responders to help me.

6 years ago

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Verified Customer

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Judith

It's easy to use. You just wear it, and if you need help all you have to do is press it.

6 years ago

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Verified Customer

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T. Lanham, MD

It's comfortable, and they came right on when I hit it against something and it went off.

6 years ago

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Verified Customer

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Nancy Cambridge, MN

I haven't had any issues. And, they've always responded, even when it's been by mistake.

6 years ago

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Anonymous Antigo, WI

I haven't had to use it, but I think it's great that you can take it in the shower.

6 years ago

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Verified Customer

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Vivian C Jacksonville, FL

They were prompt in sending everything and getting me all the information I needed.

6 years ago

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Verified Customer

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Rodney L Nauvoo, IL

I wear it around my neck all the time, it's really handy. They seem like a worthy company.

6 years ago

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Frances Dallas, TX

I dropped my wonderful necklace and the next thing I know is they are calling me.

6 years ago

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Joann Arlington, TN

They've been very nice and polite and prompt when they call to find out if I have fallen.

6 years ago

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Verified Customer

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Donald L Three Rivers, CA

I've had good support from the customer service. Everything is fine and it works well.

6 years ago

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Delores Broken Arrow, OK

I've only called once for some information at the beginning and then to check a week or so ago and they were very nice.

6 years ago

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Verified Customer

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Eunice P. Knoxville, TN

It's gone off accidentally and I got a quick response. You get immediate responses.

6 years ago

MobileHelp Reviews