Name: MobileHelp
Rating: 4.6

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Verified Customer

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Elizabeth Ethelbah

very expensive for something my cell phone takes care of and is always with me unlike the wrist devise that keeps falling of and getting caught on clothing

5 years ago

Reply from MobileHelp

Elizabeth,

It was a pleasure speaking with you today. I'm happy that we were able to resolve your concerns. If you need any further assistance, please contact Customer Care at 877-827-6207.

Kind Regards,

MobileHelp

Jan. 10th, 2019

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Verified Customer

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Jackie

When I called them, they were right there, calling right back. It is very good service.

5 years ago

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Verified Customer

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Sandra Saint Rose, LA

I will recommend them. When you talk to them they're very informative. They came on the line right away.

5 years ago

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Verified Customer

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Cherry Indianapolis, IN

I chose them because I wanted something I could carry on my pocket instead of wearing.

5 years ago

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Verified Customer

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Robert Gulfport, MS

The company has good customer service. They can find you no matter if you're in a park or whatever.

5 years ago

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Verified Customer

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Anonymous

It called the customer service when I thought I needed help. They are there when I need them.

5 years ago

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Verified Customer

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Roger And Barbara

The chargable carry out is fabulous and very useful when I go out. GPS is the biggest thing.

5 years ago

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Verified Customer

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Ina Goliad, TX

The device is either overly-sensitive or broken. Hwever, they are very quick to respond.

5 years ago

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Verified Customer

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Blessed Nana 7 Colorado Springs, CO

Always friendly when I do a test call, they make sure it is a test call and that I am alright

5 years ago

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Verified Customer

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Anonymous Annapolis, MD

I feel that the customer service people has been very helpful and very patient with me.

5 years ago

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Verified Customer

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Betty Asheboro, NC

It seems to be comfortable and attractive and I feel comfortable wearing it and using it.

5 years ago

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Verified Customer

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Terry Bassett, VA

They stay in touch with me all the time to check in on me. They're always there for any reason.

5 years ago

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Verified Customer

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Leonard Floral Park, NY

I should have been told initially that instead of having devices, you can purchase the one on your wrist that would take the place of all the other stuff that I signed up for.

5 years ago

Reply from MobileHelp

Leonard,

We are sorry to hear that you were not told about our MobileHelp Smart Watch. If you would like to switch to the MobileHelp Smart Watch, we can definitely do that for you! All you would need to do is call our Customer Care Department at 877-827-6207, and they would be happy to assist you . You will need to purchase the watch for $349.95 and service is $24.95 per month, with 3 months of service required up front. We look forward to speaking to you!

Best Regards,

MobileHelp

Dec. 7th, 2018

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Verified Customer

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Bruce

I carry the GPS unit in my pocket and it's cheaper than the last company I was with.

5 years ago

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Verified Customer

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Theodore Caputa, SD

It seems like a pretty good company and sends and emergency right away that you need help.

5 years ago

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Verified Customer

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James Mineral Ridge, OH

I live by myself and I'm in good health, but it's nice to have the security of the system.

5 years ago

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Verified Customer

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Pauline Redding, CA

It has gone off 2 or 3 times for no reason, but it seems to be working out okay.

5 years ago

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Verified Customer

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Anonymous Scottsdale, AZ

Easy to use. Chain for neck a good length -makes device more private when wearing.

5 years ago

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Verified Customer

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Anne Martin Eden, UT

They were prompt in answering questions, in delivery and in the quality of the products.

5 years ago

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Verified Customer

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Virginia Los Gatos, CA

Quick, curtious support over the phone. I received the equipment quickly and it was easy to set up.

5 years ago

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Verified Customer

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jerri Citrus Heights, CA

easy to set up and to use ... I feel much safer knowing it is there is I need it

5 years ago

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Verified Customer

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Gloria Phoenix, AZ

My mother can't hear the opposite on the scoresheet device. The voice isn't loud enough or just enough. She has a little difficulty hearing.

5 years ago

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Verified Customer

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ROBERT DIX North Fort Myers, FL

I have had excellent service from purchase to customer service so far absolutly 200+%

5 years ago

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Verified Customer

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Mary Sun City, AZ

The company is very responsive, they follow up immediately. That's very important to me.

5 years ago

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Verified Customer

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Anonymous

The one thing I find inconvenient is that I have one thing when I'm at home and one thing I take when I go out.

5 years ago

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Verified Customer

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Bette Oklahoma City, OK

They've always been kind when I've called in, but I'm just really aggravated with how sensitive it is. You can hardly wear it and it goes off.

5 years ago

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Verified Customer

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Tracy Ellen Palmyra, MO

I hit it by accident and they responded right away. They've been pretty nice so far.

5 years ago

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Verified Customer

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Delores Miami, FL

The one time I had experience with them, the service was good. They actually helped me set up the system and test it and get it working.

5 years ago

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Verified Customer

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Valerie Tampa, FL

One day it went off and immediately someone came on to talk to me to find out what was going on.

5 years ago

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Verified Customer

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John Jenson

I had a false alarm the first week, and help was there within minutes. It really works 1

5 years ago

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Verified Customer

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none

fast response every time. and even when a false alarm they have been curteous and understanding.

5 years ago

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Verified Customer

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Joyce Olympia, WA

I, thankfully, have not had to use it, but the merchandise arrived quickly and with good instructions

5 years ago

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Verified Customer

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Jaywya Wheaton, IL

They answered all my questions. I feel safe knowing someone is there to help me if I need it

5 years ago

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Verified Customer

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Maureen Largo, FL

The device is not clunky. I like how I can wear the pendant. Customer service is very thorough.

6 years ago

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Verified Customer

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Barbara

This service is more economical than the last one that I had. It is accessible and easy to use.

6 years ago

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Verified Customer

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Mark Salem, OR

I haven't had a problem with the medical device at all. Customer service helps whenever I need it.

6 years ago

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Verified Customer

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Robert Kelseyville, CA

The device works perfectly. I have dropped it before and customer service came on.

6 years ago

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Verified Customer

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Vestle Clovis, CA

The device gives a quick response, and customer service is very nice whenever I ask questions.

6 years ago

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Verified Customer

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Edith Melville, NY

Everyone at MobileHelp seems very available, and the device is comfortable to wear.

6 years ago

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Verified Customer

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Anonymous Victor, NY

I used the service and the response was pretty quick. The hardware provided is also high quality.

6 years ago

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Verified Customer

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Jean Stevens Doylestown, PA

A compurter called to see if I like the product. I hate talking to computers I still am not sure about all the workings of the system

6 years ago

Reply from MobileHelp

Jean,

We would be happy to go over the system with you. Please contact Technical Support at 877-827-6207, Option 1.

We look forward to speaking to you.

Best Regards,

MobileHelp

Nov. 21st, 2018

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Verified Customer

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Richard Hayward, WI

Everybody is very helpful with all of our questions when we have needed assistance.

6 years ago

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Verified Customer

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most trustworthy, best company Macomb, IL

I have vfull confidence it works miles from my home location, because I tested it!

6 years ago

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Verified Customer

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Jeannette

Response times are instantaneous. It works perfectly and has great customer service.

6 years ago

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Verified Customer

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Bobzee Sebring, FL

We get great service for what we pay.. They have always checked to see if there is any problems.

6 years ago

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Verified Customer

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Ruth Benedikt

The alarm went off for 30 minutes while I tried to figure out how to silence it, and no help was available except during office hours.

6 years ago

Reply from MobileHelp

Ruth, We are sorry to hear about the issue with your alarm. We have created a ticket for Technical Support to reach out to you in regard to this. We look forward to speaking to you. Sincerely, MobileHelp

Nov. 21st, 2018

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Verified Customer

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Sarah Towson, MD

They answered all of my questions and I made my decision and I've been quite happy with it since.

6 years ago

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Verified Customer

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Iris Covington, LA

Twice I accidentally pushed it and they were very very alert. They're right there if I need them.

6 years ago

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Verified Customer

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Rose Franklin, WV

If I call and ask a question or if I call to test it, they're right there to asnwer me.

6 years ago

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Verified Customer

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Patricia Littleton, CO

The customer service is always available if you have any questions. The device is easy to use.

6 years ago

MobileHelp Reviews