Name: MobileHelp
Rating: 4.6

check_circle

Verified Customer

star star star star star_border

Philip Jacksonville, FL

MobileHelp has been there for me every time that I have had an alert go off on my device. They are very responsive.

7 years ago

check_circle

Verified Customer

star star star star star

Gladys Rodeo, CA

Customer service always responds quickly to any alerts that are made, even if they're on accident.

7 years ago

check_circle

Verified Customer

star star star star star

Jodie

My mother did not have any trouble in setting up her device. She really likes the watch option.

7 years ago

check_circle

Verified Customer

star star star star star

Janice

Mobile Help gives me a sense of comfort because I know they will be there for me when I fall.

7 years ago

check_circle

Verified Customer

star star star star star

Gwen

The customer service people are very polite and always have time for you to answer your questions.

7 years ago

check_circle

Verified Customer

star star star star star

Karen And Ronald Sun City, AZ

Signing up was easy and the salesmen were wonderful. I wear it every day and it is lightweight.

7 years ago

check_circle

Verified Customer

star star star star_border star_border

William

They advertise that they know everything about your health, but they don't know anything about my health. It is worth the price though.

7 years ago

Reply from MobileHelp

William,

We are so happy to know that we were able to provide you a quality system at a price point that you are happy with! Thank you for being a valued part of the MobileHelp family!

Best Regards,

MobileHelp

Feb. 7th, 2019

check_circle

Verified Customer

star star star star star_border

James

The man I spoke to on the phone was very responsive and he answered my question. I have no complaints.

7 years ago

check_circle

Verified Customer

star star star star star_border

Leo

I use the fall protection device when I walk. They respond and answer all of my questions when I talk to them.

7 years ago

check_circle

Verified Customer

star star star star star

Barbara Robbinsville, NC

I like the GPS feature. Someone is always there to help and the device is dependable.

7 years ago

check_circle

Verified Customer

star star star star star

Andy

The operator was kind and did not sound impatient. The fall detection is too sensitive.

7 years ago

check_circle

Verified Customer

star star star star star

Lucille Arlington Heights, IL

They always give you an instant response. They are easy to deal with. The device is easy to wear.

7 years ago

check_circle

Verified Customer

star star star star star

Susan Hialeah, FL

I like knowing that every time I call, I will get a response and someone will help me out.

7 years ago

check_circle

Verified Customer

star star star star star_border

Anonymous McComb, MS

It seems to take a long time to actually speak to a live person. I think the button is too sensitive.

7 years ago

check_circle

Verified Customer

star star star star star_border

Paul

It's been okay for what it is. I fell about six weeks ago and I used it and I thought they were pretty good.

7 years ago

check_circle

Verified Customer

star star star star star_border

Tim

We chose it because the advertising and reviews were good. Customer support was mostly very friendly and professional.

7 years ago

check_circle

Verified Customer

star star star_border star_border star_border

Ralph

I'm not satisfied with it. I can't get through to them. When I press the button and nobody come to my rescue, it's a horrible thing. They do no respond.

7 years ago

check_circle

Verified Customer

star star star star star

Alice Brooklyn, NY

If I fall in house or if I am at market or shopping place, I can call and MobileHelp will be there.

7 years ago

check_circle

Verified Customer

star star star star star

Anonymous Arab, AL

The customer service is very polite and very efficient. They've always responded when I needed to.

7 years ago

check_circle

Verified Customer

star star star star star_border

Anonymous

I've accidentally dropped the unit a couple times and the response is almost instantaneous so it's really great.

7 years ago

check_circle

Verified Customer

star star star star star

Margene

It's got everything I should need, I feel secure knowing I can carry it in my pocket.

7 years ago

check_circle

Verified Customer

star star star star star

Shirley Lewisport, KY

They're right there with me to let me know it went off even if I haven't pushed a button.

7 years ago

check_circle

Verified Customer

star star star star star_border

Garrett Pittsburgh, PA

It's satisfactory and easy to use, but on occasion it seems to be a little over sensitive to movement.

7 years ago

check_circle

Verified Customer

star star star star star

Epifanio

It's been relatively easy for me to access. The people are there to provide me with service.

7 years ago

check_circle

Verified Customer

star star star star star

Anonymous

The gentleman that sold it was very helpful. It seems like the GPS one could be smaller.

7 years ago

check_circle

Verified Customer

star star star star star

Brenda Otisville, MI

I can wear it anywhere I go and not have to worry about having a heart attack or falling.

7 years ago

check_circle

Verified Customer

star star star star star_border

June Ridge, NY

The first one didn't work, and they sent me another. It was awful, I would sit down in my chair and it would go off.

7 years ago

check_circle

Verified Customer

star star star star_border star_border

Paula

In terms of the purchasing, the process was pretty straightforward. It's pretty expensive, I'm not sure it is worth the money.

7 years ago

check_circle

Verified Customer

star star star star star

John

The device works well. All I have to do is push a button and help will be on its way.

7 years ago

check_circle

Verified Customer

star star star star star

Betty Bella San Diego, CA

Everyone I have interacted with at MobileHelp has been polite, knowledgeable, and helpful.

7 years ago

check_circle

Verified Customer

star star star star star

Patricia A

MobileHelp's customer service representatives are both friendly and experienced.

7 years ago

check_circle

Verified Customer

star star star star star_border

Anonymous

They always answer our questions and they are very patient. The medical alert devices are quite expensive.

7 years ago

check_circle

Verified Customer

star star star star star

Helen Kay Fort Wayne, IN

Customer service answers right away. I think it is a little expensive but they all are.

7 years ago

check_circle

Verified Customer

star star star star star

Carmela Y.

I had some questions and customer support was very kind and very accurate and very patient.

7 years ago

check_circle

Verified Customer

star star star star star_border

Elsie Daytona Beach, FL

I had a very good response from the team. They were kind and a very fast. I'm very satisfied with it.

7 years ago

check_circle

Verified Customer

star star star star star

L

They called right away even if it was a false alarm. The device is very easy to operate.

7 years ago

check_circle

Verified Customer

star star star star star

Florence Hayward, CA

I can wear it around my neck at the house or take the mobile unit with me in the car.

7 years ago

check_circle

Verified Customer

star star star star star_border

Darla Fort Worth, TX

Every time I call to check, they answer quickly and make sure I don't have any problems before they hang up.

7 years ago

check_circle

Verified Customer

star star star star star

Katherine

It doesn't reach far in my apartment. It's supposed to reach 600 feet, but it does not do that.

7 years ago

check_circle

Verified Customer

star star star star star

Jason

They were there when my mom had a horrific fall. 6 bad fractures.the pendant got her help.

7 years ago

check_circle

Verified Customer

star star star star star

Joanna Mapleton, UT

It's an easy system to understand. It's easy for my elderly mother to deal with.

7 years ago

check_circle

Verified Customer

star star star star star

Darlene hamilton Bath, NY

Because no matter what they are there my alarm is very sensitive they are so great when it goes off

7 years ago

check_circle

Verified Customer

star star star star star

George Gainesville, FL

After an alert is made, MobileHelp responds rapidly. It allows the user to have mobility.

7 years ago

check_circle

Verified Customer

star star star star star

Clyde Marshall, NC

The service is quick and alerts if there is a false alarm. I have already had to use it.

7 years ago

check_circle

Verified Customer

star star star star star

Darlene Bath, NY

The device is very touchy. Customer service calls almost immediately after the device goes off.

7 years ago

check_circle

Verified Customer

star star star star star

Jerry Sumner, MI

The watch is a little bit large, however everyone at MobileHelp has been a tremendous help.

7 years ago

check_circle

Verified Customer

star star star star star

Anonymous

I am very satisfied with MobileHelp. They are always right there when you need them.

7 years ago

check_circle

Verified Customer

star star star star_border star_border

Janet

MobileHelp is always available and ready to help. We are on our 4th device already in two months because the previous ones have been faulty.

7 years ago

Reply from MobileHelp

Janet,

Thank you for your feedback. We are sorry to hear that you have had that many replacements! That is definitely not typical and we would be happy to look into this further for you, if you would like to respond with your contact phone number and /or customer ID number.

Best Regards,

MobileHelp

Jan. 17th, 2019

check_circle

Verified Customer

star star star star star

Catherine

I like how there is fall detection technology. They have been very quick to respond to any calls.

7 years ago

check_circle

Verified Customer

star star star star star

Renee

MobileHelp was very considerate in answering my questions. The device is easy to use and test.

7 years ago

MobileHelp Reviews