Name: MobileHelp
Rating: 4.6

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Verified Customer

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Joseph Faulkner

I fell 2 days after I got it and the responded very quickly. They are very reliable.

6 years ago

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Verified Customer

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Sandra Ross

They did a great job of explaining everything to me and making me feel very secure.

6 years ago

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Verified Customer

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Thomas Hennes

They have answered every question we have had. The button is a little sensitive.

6 years ago

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Verified Customer

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Elsie & Myron Massey

I love that it works! We are relieved that when we punched the button, it worked.

6 years ago

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Verified Customer

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Cynthia

Do far everything is working and I was able to get the message through that I hadn't fallen and that all was ok

6 years ago

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Verified Customer

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Marie

they make sure you get in the product that is right for your needs. Friendly and courteous.

6 years ago

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Verified Customer

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Paul Hermann Your intro price should NOT go up after one year of service

fast response, good quality, reasonable price on one year intro rate, not reasonable for additional years

6 years ago

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Verified Customer

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Lee

My wife's voice is extremely soft and their microphones have a more limited range due to her voice limitations.

6 years ago

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Karly Davidson

They even answered my button in Florida, when I live in Michigan but was visiting there

6 years ago

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Verified Customer

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Jane Zepkowski

The only fault I have is the wrist band. It irrates my wrist and the wrist band is difficult to get off.

6 years ago

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Verified Customer

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George Jones

The equipment and service from Mobile Help is absolutely top notch. I wouldn't use anyone else.

6 years ago

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Verified Customer

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Rose Pascarelli

Competent and professional staff. Very knowledgeable and explanations were easy to understand.

6 years ago

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Verified Customer

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arowls Cedar Grove, NJ

I have not needed help but have had 2 false alarms which were handled efficiently

6 years ago

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Verified Customer

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Janie Paxton Garnett, KS

They were super about setting up. We haven't had to use it so I have no reason to think any less.

6 years ago

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Verified Customer

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Judi

I feel very secure, it's a good reliable company with good service and a quality product.

6 years ago

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Verified Customer

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Anonymous

I can take when I travel. I very secure when I have it on. I worried about falling. I am 83 years old

6 years ago

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Verified Customer

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Juanita

Dependable devices, dependable customer care, and with the GPS services great service

6 years ago

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Gwendolyn Heckard-Lair

Have not had to use them for an emergency yet, but they responded, quickly, during testing

6 years ago

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Verified Customer

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Shirley Greenwood

They had all the features I was looking for, especially the mobile device and wrist button.

6 years ago

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Verified Customer

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Barbara Cox

The folks I've been in contact with are knowledgable, very helpful, easy to reach and patient.l

6 years ago

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Verified Customer

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Donna from Racine

Just wish the 2mobile device plan was available. They advertise it but you can't get it yet.

6 years ago

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Verified Customer

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Greg Jordan

Very simple set up and good support. Worked right out of the box and easy testing.

6 years ago

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Verified Customer

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The Temples

because it is protection at home and away and with GPS they will always know where we need help.

6 years ago

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Verified Customer

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Scott S

Great service. No wait time. Craig is an expert that can handle complicated phone issues.

6 years ago

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Verified Customer

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Honey

The fall button is harder to use than I expected. The watch does not control flap. I thought it would be more that just a cell phone type system.

6 years ago

Reply from MobileHelp

Honey,

We are sorry to hear that you are having trouble using your fall detection pendant. We are not sure what watch flap you're referring to, but we would love to talk to you to resolve any issues you are having! Please reply with your customer ID number or phone number, or call us at 877-827-6207, Option 1.

We look forward to speaking to you!

Kind Regards,

MobileHelp

Feb. 12th, 2019

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Verified Customer

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"Miss Mary"

always polite and patient with obvious older indiviuals who ned and use your system

6 years ago

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Verified Customer

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Delores Baltimore, MD

I accidentally pushed the button and they responded right away. It's a quick response.

6 years ago

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Verified Customer

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Patricia Wentzville, MO

When I fell a couple days ago, they were here within 5 minutes to help me. They're dependable.

6 years ago

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Verified Customer

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Evelyn

The necklace has to stay in a certain position and sometimes it slides back. It can be kind of aggravating. You also have to charge it every day.

6 years ago

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Verified Customer

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Richard Westfield, WI

There were a couple of times we set it off accidentally and we immediately were called and alerted.

6 years ago

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Jill

It's FDA certified, which makes a big difference. They are very helpful and answer right away.

6 years ago

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Verified Customer

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Phyllis Santa Rosa Beach, FL

They are able to help with everything and are quick to act when the alarm goes off.

6 years ago

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Anonymous

I have it plugged in all the time trying to keep it charged and it doesn't seem to always work for some reason.

6 years ago

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Verified Customer

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John

It's very easy to use and easy to test when I tested the response. I'm very satisfied with it.

6 years ago

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Verified Customer

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Anonymous York, PA

I was wearing both the wrist watch and also the necklace and the necklace was a bother. It was down too low.

6 years ago

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Verified Customer

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Anonymous Hyde Park, PA

I have the watch. I like the watch and have it all the time. I did not like the necklace.

6 years ago

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Anonymous

The only difficulty I have is that once in a while I get bumped and I have to hurry and reset the button.

6 years ago

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Juanda Lubbock, TX

They are always here just as fast as they can get here and are always so very nice.

6 years ago

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Verified Customer

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Delores

I am glad that I have it in case something happens and I know we could get help.

6 years ago

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Verified Customer

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Richard Billings, MT

They seem to be right on top of getting it to me and they answer any questions I may have.

6 years ago

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Verified Customer

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Anonymous

It's always there. The one or two times I did call by mistake, they answered right away.

6 years ago

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Verified Customer

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J. Humble, TX

My children bought it for me because I had a fall. It makes me feel safe in my house.

6 years ago

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Verified Customer

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Agnes

When I need information, it is always available to me. The device works. I recommend it.

6 years ago

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Verified Customer

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Gina

The device looks attractive. Customer service gave me all the information that I needed.

6 years ago

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Verified Customer

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Lisa Towanda, PA

The price is a little lower than other companies. The device detects alarms rather well.

6 years ago

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Verified Customer

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Mimi Albuquerque, NM

When my mom uses it and gets a little far away from the base unit system, it cuts out through the wall.

6 years ago

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Sherron

Customer service was very kind and helpful. They have a very good support system set up

6 years ago

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June

I haven't had too positive of an experience with my device. I feel like the device is very expensive, and so I am looking for cheaper options.

6 years ago

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Philip Jacksonville, FL

MobileHelp has been there for me every time that I have had an alert go off on my device. They are very responsive.

6 years ago

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Verified Customer

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Gladys Rodeo, CA

Customer service always responds quickly to any alerts that are made, even if they're on accident.

6 years ago

MobileHelp Reviews