MobileHelp Reviews
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7.5
Overall Score
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Verified Customer
Review Source
Carol
EXCELLENT SERVICE WHEN I FELL AND HIT MY HEAD and FOOT THE ALERT WENT OFF AND I TOLD ALL I WAS OK . THE RESQUE SQUAD CAME AND CHECKED ME OUT AND I DID NOT HAVE TO GO TO THE HOSPITAL. I HAD NO OTHER HELP AND NOW I KNOW THAT I CAN RECEIVE HELP WHEN NEEDED. I CALLED ABOUT HOW TO OPERATE EQUIPMENT AND RECEIVED EXCELLENT GUIDANCE ON THE PHONE FROM YOUR STAFF. THE DISLIKE I HAVE IS THE FEAR OF ACCIDENTALLY HITTING THE BUTTON . AS WE MOVE SLOWER AND NOT SURE HOW TO TURN OFF ACCIDENTAL ALARM. I AM PLEASED WITH THE QUICK RESPONSE AND PHONE CALLS NOTIYING FAMILY ABOUT OUR EMERGENCY. ALL WORKED GREAT. THANK YOU FOR YOUR HELP. I BELIEVE ONCE WE LEARN HOW TO DO IT ALL, WE WILL BE SAFER THANKS TO YOUR SYSTEM. WE HAVE RECOMMENDED THIS ALERT SYSTEM TO OUR OTHER FRIENDS (SENIORS) . THE ONLY FEAR IS ABOUT ACCIDENTALLY SETTING OFF THE ALARM AND WHAT TO DO IF Cancelling alert. PS ALL THIS HAPPENED AT 130 AM WHICH WAS IN THE MIDDLE OF THE NIGHT AND WE STILL HAD THE QUICK RESPONSE FROM EVERY EMERGENCY SYSTEM. OUR RELATIVES EVEN CALLED TO CHECK ON US. THIS ALL HAPPENED AT 130 AM IN THE MIDDLE OF THE NIGHT AND WE STILL HAD QUICK RESPONSE. WE FEEL SAFE.
6 months ago Edited April 22, 2024
Verified Customer
Review Source
Carolyn
My husband has COPD and recently had a lung collapse. Had I not gotten to him in time; he would have died. Now, with MobileHelp, he simply puts the necklace on and I have no worries should this happen again. Also, I can run errands with the peace of mind that he will be okay until I return. We haven’t needed so far but the fact that we also have fall protection. The GPS alone tells them where he is should he need to call for help and I’m not here. It is the best investment you can make if someone needs 24 hour assistance. There is also a free lockbox to place the house key for EMS to enter your home with a secret code. No regrets at all for this purchase!
7 months ago
Verified Customer
Review Source
Rosalie Patch Farmington, NH
Jessica I have meant to call you. My son is at the Lahey Clinic since January. He is not in a place where he can have the system for now. There is talk that he may be able to go somewhere when/or if he survives. I have to tell you that this system was a lifesaver for him when his blood pressure dropped drastically and he was unable to move. He was able to contact MobileHelp . They were a Godsend and able to get him to CMC Hospital in a matter of minutes. It is a wonderful system and you are wonderful people. Please advise me of the next step I should take if my son survives and is able to live on his own again. God bless all of you . Rosalie Patch Center Barnstead NH
8 months ago
Verified Customer
Review Source
Marshall S
It's pretty good for the value. There were a couple of technical issues with aborting an alert where it doesn't recognize my voice when attempting to abort a call to dispatch. Sometimes the red and blue lights blink on the central machine. According to the manual this would indicate a power issue but not sure from what. I can press test or unplug and replug in to get around it.
There was one customer service issue I never saw any action on or heard an update about. I had ordered the product on 3/7 and the next due date is 6/7 from being on the 3 month per payment plan. But the package arrived a week late before I actually activated the system. I was trying to get the due date moved to 6/14 for that reason.
First I tried sending a message through the app about this but heard nothing back. Then I spoke to someone who told me they put in a request and eventually I would see the due date change on the app. This hasn't happened though.
6 months ago
Verified Customer
Review Source
Patricia Karakuc
I'm absolutely grateful that I got the device! Several weeks after purchase, I had a low blood pressure spell. I couldn't see clearly, couldn't dial my phone, but I could easily press my button and summon help. I'm not getting anything for leaving this review, I'm an actual customer.
I also like that I can use it to summon help outside my house. I haven't had to yet and hopefully never will. This necklace gives me and my friends peace of mind that I can always get the help I need.
6 months ago
Verified Customer
Review Source
Nancy
Sensitive motion detector. Really clear transmission so I could hear them calling me to ask if I was ok. I was in the bedroom and the GPS was in the dining room and I could understand what the agent was saying. I had not fallen but bumped my button and sent vibes saying that possible fall. I contacted them via GPs and told them to clear that it was a false alarm.
6 months ago
Verified Customer
Review Source
Sarah
Have used my fall alert once right after l received my equipment. Worked fine but wait to get to an operator was a little long in my opinion. Cannot tell you how long it was because l didn’t time it. I know when one has fallen and needs help getting up, it seems like a long time. Have has several “ fall alerts” when placing unit on my neck but did the cancel alert.
6 months ago
Verified Customer
Review Source
Kenneth
I purchased the Mobile help Alert DUO System for my 88 year old mother living independently after she fell and fractured a hip. Everytime I tested the system the service was instantly. The operators were just as concerned as myself and always nice even after a few False Alarms.
I reccommend this system to anyone. And mom will always be using the system.
6 months ago
Verified Customer
Review Source
Paula
My Mother loves her necklace. She puts it on first thing in the morning and takes it off to charge when she gets in bed. She told me that she feels safer because help is just a button away, no matter where she is, since she has the GPS and the Fall Alert. I don’t have to worry about her falling and her husband not realizing she needs help.
We have only been a customer for a month, but so far I am very impressed.
Please send another review after an Emergency. Hopefully there will not be one.
6 months ago
Verified Customer
Review Source
Laurie Blackwell
I bought the button for my elderly mother. The positive is that she feels much safer with it on, especially if I leave for a few hours. The negative is that too often it’s much too sensitive (gently setting it down sometimes sets it off). Other times it doesn’t go off when expected…was accidentally dropped on the hard tile floor and did not go off. For that reason, I’m a little nervous having my mom wear it when I’m not around (eyesight and hearing are not that good). I do like the fact that if it does activate, we have time to cancel the call. I also like that she can take it with her if she stays somewhere else.
Overall, it’s a good product and gives us peace of mind
7 months ago
Verified Customer
Review Source
Donna Lee Houle-Angus Gaffney, SC
I felt much safer since getting MobileHelp. I’ve had. Three-week attack of Diverticulitis, a very bad cold, and an infected leg since my sweet husband passed away in December. Since I am now alone, I was extremely worried I would get locked in one of our dog kennels and wouldn’t have my phone, or fall and not be able to get up, etc. Now, I remember to have my “locket” on, and do what has to be done anywhere in the house! It has given me a wonderful sense of freedom!
8 months ago
Verified Customer
Review Source
Paggi Ashburn, VA
My husband fell Sunday night and I received a phone call immediately alerting me a fall had been detected. Fortunately, his fall did not require medical assistance and we worked together to help him up. I feel much more secure and reassured his falls will be detected and if medical attention is necessary the appropriate actions will be taken quickly. I usually hear when he falls, however I was sleeping and wasn't aware that he had fallen. I feel much safer since we are using Mobile Help. Thanks for your quality devices and equipment.
8 months ago
Verified Customer
Review Source
Dave L Rockville, CT
I researched medical alert systems on behalf of my brother. MobileHelp appealed to me because my brother does not have a landline, the price was very good, and they had a variety of options to choose from. I would say the experience with MobileHelp has been excellent.
Everyone I spoke to at MobileHelp was incredibly knowledgeable, helpful and professional. There was no pressure or sales pitch, they simply provided information I needed. They explained to me the various choices that might work best for my brother.
The equipment was delivered in a short amount of time and easy to set up. Once ready, one of the staff at MobileHelp did a walkthrough with my brother and a friend of his to test the various components; bay station, wristband, pendant, etc to make sure there was connectivity. Although you can also do a self test if you choose.
Because my brother has diabetic neuropathy and his balance is a problem, and he can fall easily. He feels much more at ease having the MobileHelp alert system.
Dave
9 months ago
Verified Customer
Review Source
Jeannie Lockyer, Realtor
Every single person I dealt with from sales, to customer service support and tech support were absolutely delightful! Very courteous, patient & respectful. They truly sought to understand our needs and made sure we were 100% satisfied before we left! Best customer service we’ve experienced in a long time! Highly recommend them & the product, half the cost of the “help I’ve fallen and can’t get up” company and 1000 times more friendly and respectful! I never felt they just wanted a sale, unlike the other company who was pushy, got downright rude to myself and my 93 year old mother, Mobile-help, took the time to make sure we had all of our questions answered and had a wonderful experience with them!
11 months ago
Verified Customer
Review Source
Roy
My uncle and I have had all positive interactions with MobileHelp staff. There have been a few false alarms and I was thankful to receive email notifications and to hear that his interactions were positive with nice/kind staff.
6 months ago
Verified Customer
Review Source
Lowenda Hallberg
Customer service went over and above. I got home from rehab not able to find my pendant. So a new one was to.be sent . Then my friend found it in the bathroom.
I called back and the replacement one was deactivated with no judgment just compassion.
Thank you.
6 months ago
Verified Customer
Review Source
Jean Forbus
So far so good! The first night my Dad had the device, he did fall and they called immediately. Also several follow-up calls before the night was over. They are very helpful and easy to talk with. They are a much better deal than other companies and perform the same duties. I would recommend them to others in need of this service.
6 months ago
Verified Customer
Review Source
Karen
It's fabulous. The best. I purchased this for my aunt. She fell and didn't even have to press the button. Someone came on the speaker and asked if she was okay.
You have given her and the entire family great piece of mind knowing she will get help when needed. Thank you
6 months ago
Verified Customer
Review Source
Nancy
so far, I haven't had any emergencies, but I don't feel anxious about having one! It takes a load off my mind. I put it on in the morning, and take it off at night, and hardly feel that it's on. I went for a walk the other day, and didn't need to carry my phone!
6 months ago
Verified Customer
Review Source
Erika
Excellent rapid response from MobileHelp when my relative pressed her alert button on two occasions. EMS teams reached her quickly and were able to assist. I was also contacted by MH to keep me apprised. I feel much better knowing that help is only the press of a button away!
7 months ago
Verified Customer
Review Source
Tom
Set up of my contact list got errors online. We had to go to plan B which was to dictate the contact list to a representative. She made several (non-critical) transcription errors which I have not taken the time to go back and fix.
The wrist button is small for my wrist. It is a little tight even in the last hole of the strap. This makes it difficult to put on my right wrist (my watch is on my left) particularly with my slightly arthritic left thumb. Also, because the band is plastic (non-porous) it can get sweaty.
It is too early (< 2 mo) to answer the optional answers later in this survey.
7 months ago
Reply from MobileHelp
Hi Tom, We received your review and we apologize for any inconvenience. The wristband for our help buttons can be replaced with any standard watch band, and our Technical Support team is happy to provide any assistance needed with the equipment. We would like to contact you to help correct your account information. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207. Thank you for being the most valued part of our MobileHelp family.
Mar. 29th, 2024
Verified Customer
Review Source
Alyssa Barnes
Customer service has been great. Takes a little to get used to the system, so we’ve had quite a few accidental calls but they were always nice. I couldn’t reach my mom one day so I called Mobilehelp and they spoke to the paramedics who were taking her to the hospital. My dad, who has dementia, had called 911 instead of Mobilehelp. Either way, the system worked
7 months ago Edited March 27, 2024
Verified Customer
Review Source
Jerry Acheson
We've been fortunate not to need to use the devices. However, we accidentally set one off during our initial setup. The response was immediate. That gives us a lot of comfort that the response would be immediate if we did have an actual emergency.
7 months ago
Verified Customer
Review Source
Alayna Bolen I
Got this for my father in law. He’s fallen twice in 1 month and received an immediate response. Last week he fell outside at 3 am and emergency crews located him in the driveway, he would probably be dead if he didn’t have the alarm.
8 months ago
Verified Customer
Review Source
Betty Birmingham, AL
The timely manner on which the device was sent to our location was great! The instructions were simple to follow for the set up. We've had no issues and feel safer about our loved one. We would definitely recommend this device to anyone who needs it. Thankfully we have not had to actually use the emergency services yet.
8 months ago
Verified Customer
Review Source
Hannah Cincinnati, OH
Although we ended up returning the device due to my grandmother not wanting to wear it, MobileHelp was FANTASTIC throughout the entire purchasing/returning process and the product itself. I highly recommend this product and the customer service is great!
8 months ago
Verified Customer
Review Source
Teresa La Porte City, IA
spot on!!! the device fell out of my fathers hand within five minutes all phone numbers were called, I called to let them know all was ok, answered on the first ring, contacted emergency unit to let them know all was ok. All this in less than Five minutes. GREAT
8 months ago
Verified Customer
Review Source
Karen Bradenton, FL
I feel so much better living alone now that I have protection in case I fall. The wristband, the shower button and the door lock are my friends always close by and the base lets me know immediately if I hit is accidentally and monthly for my test.
8 months ago
Verified Customer
Review Source
Bonnie Page Potomac, MD
We wanted a system for my mom (who lives alone). The purchase and set up were so easy, and the customer service agent was very kind and helpful.
My mom has hit the alert by mistake twice and both times the call center was very prompt and very polite when they checked in on my mom.
8 months ago
Verified Customer
Review Source
Martha North Myrtle Beach, SC
Having MobileHelp causes me to feel safe as I go along my day. I have set the alarm off more than once by mistake and was treated so well by the Helper. I did find the directions to be a bet confusing. However, one of my sons took a photo of each appliance and then wrote a clear, concise description of how to use it. That did the trick for me, I the directions right where I need them. I now know that I am getting the best help for being safe. I will be 93 in May and I stay active inside and outside my home feeling safe with every step.
MarthaAnne McClanahan
9 months ago
Verified Customer
Review Source
Shelley MS
The ordering process was ultra-simple, with a rep that knew everything I asked.
The unit itself arrived quickly and just as described. It even comes with a doorknob placard to put on the door so you don't forget it when you go out and about. My favorite part is that the unit operates on cell phone towers, so no matter where you are, you can press a button for an assist. We had a problem with the lanyard, and another was send with no hesitation. Excellent experience with an excellent product.
9 months ago
Verified Customer
Review Source
Joan Buckeye, AZ
I’m 78 yrs young and live alone. I had a stroke 8 years ago and have fallen numerous times, breaking my weak left foot twice. I FINALLY decided to get MobileHelp after my last fall last Nov. MobileHelp had the best reviews so I decided to purchase it. It’s the best decision I made and don’t have to worry should I fall or need help in the future. I like the fact that they have all emergency numbers, family and friends’ phone numbers stored plus the GPS can find me anywhere in the U.S. and Hawaii.
9 months ago
Verified Customer
Review Source
Joe Gallagher Phoenix, AZ
I got this product for my wife going through chemotherapy. Fortunately she has fallen, but it has been dropped several times. The automatic response has very quick. I can’t rate the company trustworthiness, the product is good, the response time is quick. I have no idea about the company. I bought a 6 month contract w/ the fall detection.
11 months ago
Verified Customer
Review Source
Merrie Forstein
They were one of the top companies recommended when I did my research. I called and had excellent service from the first contact. I made. They answer to my questions and helped me to find what I thought I needed. In comparing the top two services I chose Mobile Help. I then found that I could get two systems that would work appropriately for our personal situations. They walked me through the set up of our new equipment so I didn’t even need to worry about following the instructions. We have been very pleased with all of the interactions we’ve had so far.
11 months ago
Verified Customer
Review Source
Anthony Bieller Loveland, CO
While my mother was getting out of the hospital I was looking for I was looking for something to help her when she got home. I Called life alert and wasn't really happy When the dispatcher couldn't give me any information but wanted to send me a brochure in the mail. My mother was due to get out the hospital in 3 days and I needed something quick.. I called medical health and talk to Thomas and he walked me through it and I set my mother up That day and being that she Lives in Florida it got to her in 2 days and we were able to set her up With GPS and Fall protection. We got her pinged and put it on charge. I'm thankful that this product is able to follow her when she leaves the house. And because she has had balance issues I'm glad also for the fall protection. She's had it over a month now and still wears it every day so thank you. I did have a friend of mine who came to live in one of my subdivisions that I work at needed the same help so I guess and she signed up and I helped her get set up last weekI did have a friend of mine who came to live in one of my subdivisions that I work at needed the same help so I guess and she signed up and I helped her get set up last week.
2 years ago
Verified Customer
Review Source
Thomas Hudgeons Orlando, FL
I wasn't going to write a review initially because we hadn't yet had to use the system thankfully. That changed the other day when my grandmother wasn't feeling well. She ended up being okay, but the peace of mind that the mobile help button provided was essential. She was away from her phone and it was the only option to reach out to myself and my father. The operators were very calm and helpful and got in touch with me within seconds. That real world test was worth the one year subscription alone. These devices are crucial for any person at a higher risk of falling or needing assistance at an unforeseen time. Thanks guys!
2 years ago
Verified Customer
Review Source
Leslie Warbrick Gold Canyon, AZ
I fell at the mailbox and hit my head on the car hubcap. You called me immediately. I did not lose consciousness and was able to speak to the woman through the pendant. She was helpful, knowledgeable, calm, and stayed with me until I was safely back in my car. Three kind men picked me up and put me in my car. During this time she offered to send paramedics. I am an emergency room nurse and checked myself when I got back in the car. No signs of a head injury, I was able to walk and talk, and I did not lose consciousness. Therefore, I declined the paramedics. She recommended I not drive, but as I am now alone, I had to do a few things. She also offered to have a medical person check on me when I got back home. It was so comforting to be able to speak to a friendly person with medical training while I was going through this ordeal. My biggest fear was falling and not being able to get up. Having this lanyard has given me a new sense of security that I lacked before. I need to thank everyone I have interacted with since I went through the learning curve of learning this new equipment. All have been kind, patient, knowledgeable and very reassuring. I am less scared now to move around. I cannot think of any system improvements. The design and thought that went into developing the 24/7 support network has been exhaustive. My only comment is that is was not initially clear to me who to phone for questions. Should I push the pendant? I did not want to summon help for just a question. It would have been useful to me to have a phone number prominently displace for the user to call that was not an emergency issue. If there was a phone number available I missed it. Otherwise, I am more diligent about wearing the pendant because I know how wonderful your system works if I fall. Thanks, Leslie Warbrick RN PhD
2 years ago Edited January 10, 2024
Verified Customer
Review Source
Shirley Luzier Alamogordo, NM
I am 90 years old and used your service on 10 May 21 when I fell in my living room and hit my forehead on my walker causing it to bleed. I was instantly connected to a person and explained my situation. They requested an ambulance be dispatched to my home for assistance. They also called my daughter to tell her what happened. She was able to get to me before the ambulance arrived and access the situation. When the EMTs arrived, she told them what she had found out about my fall and requested they transport me to the local hospital to have my head checked in case of a concussion or other issue going on. I was taken to the ER at GCRMC and my needs were taken care of immediately. When my daughter told me she signed me ip for Mobile Help 24 hour Emergency Monitoring, I told her I didnt feel I needed it, but I was so glad I had my pendant on when I fell and I reached help in a matter of minutes after pushing the button. It would have been extremely difficult if not impossible for me to get to phone to dial 911 considering where and how I landed after the fall. Having the Mobile Help was the best thing my daughter could have done for me so I can remain living independently in my own home and not worry so much about the what ifs. My solution is only a button push away for needed assistance should I fall again. I am very satisfied with the service from Mobile Help and highly recommend it for anyone that has a loved one living alone that they worry about their safety.
3 years ago
Verified Customer
Review Source
Danielle Meissner Endicott, NY
The customer service agent, Stewart, was AMAZING with setting up the account. I believe we called on a Sunday evening and her was so polite, helpful, friendly, and patient. Stewart was also very clear with options and directions with set up. There were two of us helping our friend set this service up and he was very patient while we talk among the 3 of us to make decisions. I believe we have already accidentally bumped the button twice and each the response has been swift and understanding. I helped my 87 year old friend with this so that we all (including her) could feel more confident and safe in keeping her in her home. She is so alert and capable; however, mobility is an issue and the fear of falling creates a lot of anxiety for her. This has put all of us who love her and her more at ease. Thank you! The hope is you never have to use it, but if the time ever comes for an emergency I am confident in MobileHelp.
3 years ago
Verified Customer
Review Source
EPJ Sterling, VA
Although I have not had to reach out for help, I accidently activated the alarm on my writ and didn't know it, all four of my contacts were called, and I was instantly called to see if I needed help. Additionally, I like the ease of the multiple alert devices that activate a call for help. i.e. Voice activation; Pushing a button from a device around my neck or on the wall to "no response" will automatically send help and notify my alerting the people on my "Emergency Response List". Also, the fall detector and the GPS navigational signal will pin-point my whereabouts if I am away from home and get into an accident, they can send help.
3 years ago
Verified Customer
Review Source
Sue Nowell
I ordered this system on a Wednesday because I was having blood pressure problems. I live alone & was afraid I might fall. That Saturday I had to have a pacemaker implanted and when I came home it was had arrived. It was a week before I was able to get it set up. The Tec Department was very patient and helpful in answering my questions. They even ran the test & told me I could call back in a month & they would check it for me. I had to call back & tell them I had to move the lockbox to a more convenient location. That representative was helpful as well. Thankfully I haven't had to use the device but I have been impressed with the service so far.. .
3 years ago
Verified Customer
Review Source
Alex
My mom’s caregiver was able to set up the system for her very easily. I got a text immediately after the system was installed to let me know it was up and running. I like that it is not intrusive for her. My mom does not realize she is wearing it which is a good thing because it took her a lot to get on board with getting a medical alert system. It seems to be holding up well. She hasn’t broken it and she sleeps with it. It was good for us that there was no contract and no high pressure sales and no monthly fee. Those were probably the biggest decision makers for us. It is a really good value. If anything happens I have peace of mind.
4 years ago
Verified Customer
Review Source
Donna Klein
We recently received the MobileHelp unit and set it up. My father wears the wrist band all the time. In the back of my mind I always prayed that the unit would work if anything ever happened to my father. Yesterday, he was out in his back yard and was engrossed in measuring his yard for a new shed. He heard some commotion out in the front of his house, but went on his own business. A few minutes later, an EMT tapped him on the back and asked him if he was okay. Of course he was startled, but couldn't figure out why this EMT was in his back yard and how he even got through his locked front door. Apparently my father unknowingly hit the button on his wrist band which triggered the MobileHelp operator to call out to him. With no response, they called my sister, who also didn't respond due to her phone being in another room. MobileHelp called the EMT's to do a wellcheck on my father. They used the code I provided to MobileHelp for the lockbox and entered the house to find my dad safe and sound in the back yard. So...as much as I am glad this wasn't a real emergency and sorry that the EMT's went out on an unnecessary call, I am completely confident now in the MobileHelp system and am glad we purchased it for my 89 yr old dad. He enjoys the freedom he has in his own home and we are glad he has his independence. We will be keeping MobileHelp for a long, long time and recommend it to anyone how has an aging parent who wants to keep their independence. It gave my sister and I the relief we were looking for. Thanks for such a great product.
4 years ago
Verified Customer
Review Source
Carolyn
Most definitely mobile help is worth the price for the peace of mind. When I initially signed up, everybody was helpful in explaining how it works and helped me to test all my pieces of equipment. There have been three times that I have accidentally hit the button. It send an alarm and they contact me by phone to see if it was a real emergency or if it was false alarm. They’re very nice about it. It provides me with a sense of security and is comforting to know if something happens, I’ve got it. I have passed out on the floor before and I am widow and no one else is here. It was just what I was looking for.
4 years ago
Verified Customer
Review Source
Heather Ullmann Port Ludlow, WA
I purchased the Mobile Help Solo which gives me protection at home or away. Set up was very easy and device is simple to use. Love the mobile communication unit that can be taken out of its charging base and small enough to carry with you in your purse or pocket when leaving home. I switched out the black cord on the alert button that hangs around your neck with a gold or silver chain (depending on what goes with my other jewelry for the day). Inasmuch as I wear the button inside my top, all that shows is a nice gold/silver chain around my nec, Works perfectly! P.S. The wrist alert that was also included does not work for me as it is much too large for my very small wrist.
4 years ago Edited January 10, 2024
Verified Customer
Review Source
Tara Hutchinson, KS
I love that you send not just the deal that you hang around your neck, but its power button and the wrist watch and even the door lock. I was with someone else and they were charging me over thirty dollars a month for just the deal you hang around the neck and it wouldn't even stay charged. I feel more secure with the lock box on thedoor and feel better that when I got out and if I do have another fall like I had in February that I can get a hold of someone quicker than I did get in there. I accidentally pushed it last month and they were quick to respond to it so I was very impressed by that. The only downfall is the price.
4 years ago
Verified Customer
Review Source
Pamela Cypress, TX
They took care of me right from the start. He was patient. Afterwards they were very attentive, made sure it was working right and helped me when it wasn't . They were excellent. I used it when I was living in Florida. I was having shortness of breath and I didn't know whether to go to the hospital or not. I couldn't catch my breath; I just didn't know what to do. So I called them and they came out to me and calculated and that I really needed to go in the abulance and be snet to the hospital. They said that if I hadn't called when I did, they would have had to put a tube down my throat to get me breath.
4 years ago
Verified Customer
Review Source
Eva Boscamp
When I was searching for GPS 24/7 the individual I talked to on the phone were polite, friendly, knowledgeable, and patient with the many questions I asked. I took down allp the information and then went to the Mobile Help website and read the reviews written by the users of MobileHelp. Even after all that I waited to see how I felt several days later. Then I called again ask a few more questions and signed up. I was given all the information about what to do when the Unit arrived I read all the instructions before I had my daughter-in-law went through putting it into use. I feel secure both in my home abd with the small unit I take with me when I leave my home.
4 years ago
Verified Customer
Review Source
Margaret DeLude
I feel such peace and having this alert with me as in the month since the month of August last year I have fallen five times as an 82 year old and I live alone this is giving me so much peace I cannot explain it anyone that does not get it I don't know I don't know what to tell him I couldn't afford it but that couldn't afford not to get it this is where we pick our battles in life this was needed I have my safety I cannot always count on my neighbors being at home so now I feel nothing at all I have to do is press the button if I need to and someone will be here thank you so much Margaret delude
5 years ago
Verified Customer
Review Source
Betty :Moseley Stockbridge, GA
I feel confident when I am at home and away from home that I have help only a few minutes away. I previously had a system which protected me at home but not when I was away from home. I fell when I left a store where I had been shopping and could not get up by myself. As soon as I got home, I got my mail out of the mailbox and found a copy of the AARP magazine. I had seen ads before on MobileHelp and thought about checking them out but the ad in AARP convinced me to call that day. I am so happy now that I feel safe when I leave my home because my protection goes with me. So easy to set up and I know that if I need it I can depend that it will be there..
5 years ago
