Name: Medical Guardian
Rating: 4.1

star star star_border star_border star_border

Deceptive

Buyer beware! They never told me about insurance until 3 months after I had it. I refuse to purchase it. This company is deceiving.

8 months ago

Reply from Medical Guardian

Hi, we received your review and we definitely understand your concern. Thank you for bringing this to our attention. At Medical Guardian, we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. You can reach us directly by dialing 1-800-313-1191. We look forward to speaking with you soon.

Feb. 20th, 2024

check_circle

Verified Customer

star star star star star_border

Anonymous

I made an error and hit it by mistake and they were very quick.

1 year ago

Reply from Medical Guardian

Accidental button presses happen all the time, but we still treat them as serious events and will make sure everyone is safe before we end the call. Thank you for choosing Medical Guardian and thank you for your review.

Nov. 8th, 2023

check_circle

Verified Customer

star star star star star

John

They're there right away.

1 year ago

Reply from Medical Guardian

Thank you for taking the time to write a review John!

Sep. 29th, 2023

check_circle

Verified Customer

star star star star star

Eloise

I tested it a few times and it was always satisfactory.

1 year ago

Reply from Medical Guardian

Hello Eloise, thank you for your response on our service! We are glad to know your experience with our team went well. Thanks!

Sep. 29th, 2023

check_circle

Verified Customer

star star star star star

Karen Santa Clara, CA

Easy to set up and monitors great and work s well

1 year ago

Reply from Medical Guardian

Thank you for taking the time to write a review Karen!

Sep. 20th, 2023

check_circle

Verified Customer

star star star star star

Joanne Phoenix, AZ

The customer service was very satisfactory and friendly

1 year ago

Reply from Medical Guardian

Thank you, Joanne. We appreciate your review, as we strive to offer our customers the best customer care possible.

Sep. 20th, 2023

check_circle

Verified Customer

star star star star star

Ron Palmer Othello, WA

I like the Dallas detection and response.

1 year ago

Reply from Medical Guardian

Thank you for taking the time to write a review Ron!

Sep. 13th, 2023

check_circle

Verified Customer

star star star star star_border

David

They have great customer service; they call you back right away.

1 year ago

Reply from Medical Guardian

Thank you for taking the time to write a review David! Our customer care specialists are highly trained to be as professional and efficient as possible when on the phone with a customer. I am glad they were able to provide you with the assistance you needed.

Sep. 6th, 2023

check_circle

Verified Customer

star star star star star_border

Robert

I tested it and it worked fine. I haven't had any problems whatsoever.

1 year ago

Reply from Medical Guardian

Thank you for this wonderful review, Robert. We appreciate you being part of our growing community. All the best and stay well and safe.

Sep. 6th, 2023

check_circle

Verified Customer

star star star star_border star_border

Helen

My device was lost, and they responded right away in getting a new one back to me.

1 year ago

Reply from Medical Guardian

Thanks so much for your feedback. We value our customers and appreciate the time you took to share your experience. We are so glad you got the help you need!

Sep. 6th, 2023

check_circle

Verified Customer

star star star star star

Randy Drake Pittsburgh, PA

My mom seems to like it. Very easy to operate

1 year ago

Reply from Medical Guardian

Thank you, Randy Drake. We appreciate your review, as we strive to offer our customers the best customer care possible.

Jul. 17th, 2023

check_circle

Verified Customer

star star star star star

Nicholas Guy

I used it once so far. EMT response was rapid!

1 year ago

Reply from Medical Guardian

Thanks so much for your feedback. We value our customers and appreciate the time you took to share your experience. We are so glad you got the help you need!

Jul. 17th, 2023

check_circle

Verified Customer

star star star star star

Pat Bushkill, PA

Very professional and very quick to respond.

1 year ago

Reply from Medical Guardian

Thank you for taking the time to write a review Pat!

Jul. 5th, 2023

check_circle

Verified Customer

star star_border star_border star_border star_border

Regina Riddle Atlanta, GA

I actually never used the equipment, but did return it and cancelled my order....which had been prepaid. Never received my refund.

1 year ago

Reply from Medical Guardian

Hi Regina Riddle, we received your review and we apologize for any inconvenience you have experienced with the billing for your account. At Medical Guardian, we pride ourselves in providing a great customer experience and it sounds like we didn’t do that. Please reach out to us directly by dialing 1-800-313-1191 so we can help make it right. We look forward to speaking with you soon and resolving this issue.

Jul. 5th, 2023

check_circle

Verified Customer

star star star star_border star_border

Fern Gilbert, AZ

The necklace is too big, too heavy and I don't like that it keeps flashing all the time.

1 year ago

Reply from Medical Guardian

Hi Fern, we received your review and we definitely understand your concern. Thank you for bringing this to our attention. At Medical Guardian, we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. You can reach us directly by dialing 1-800-313-1191. We look forward to speaking with you soon.

Jul. 5th, 2023

check_circle

Verified Customer

star star star star_border star_border

Anonymous

It's really hard because it doesn't charge. We just tested it in the beginning and it worked then.

1 year ago

Reply from Medical Guardian

Thank you for taking the time to write a review. I am sorry to hear about your poor experience with our product. I would suggest calling our customer care team at 1-800-313-1191. They will be able to assist you with your product.

Jul. 3rd, 2023

check_circle

Verified Customer

star star star star star

James

Medical Guardian checks in on me and I appreciate that.

1 year ago

Reply from Medical Guardian

Thank you for this wonderful review, James. We appreciate you being part of our growing community. All the best and stay well and safe.

Jul. 3rd, 2023

check_circle

Verified Customer

star star star star star

Emma

They're very prompt and they're very kind.

1 year ago

Reply from Medical Guardian

Thank you for taking the time to write a review Emma!

Jul. 3rd, 2023

check_circle

Verified Customer

star star star star star

Patsy

It's very simple to use, I'm very pleased with it so far.

1 year ago

Reply from Medical Guardian

Thank you for taking the time to write a review Patsy!

Jul. 3rd, 2023

check_circle

Verified Customer

star star star star star

Sandra Summerville, SC

Very pleasant people. I love the mini Guardian.

1 year ago

Reply from Medical Guardian

Thank you, Sandra. We appreciate your review, as we strive to offer our customers the best customer care possible.

Jun. 28th, 2023

check_circle

Verified Customer

star star star star star

Srinivasan Herndon, VA

it is an added assurance that some help within access

1 year ago

Reply from Medical Guardian

Thank you for taking the time to write a review Srinivasan!

Jun. 28th, 2023

check_circle

Verified Customer

star star star star star

Bob Martin Jackson, MS

They seem to be a highly reputable and dependable company.

1 year ago

Reply from Medical Guardian

Thank you for this wonderful review, Bob Martin. We appreciate you being part of our growing community. All the best and stay well and safe.

Jun. 28th, 2023

check_circle

Verified Customer

star star star star star

Mary Tempe, AZ

Great peace of mind support with reliable equipment.

1 year ago

Reply from Medical Guardian

Thank you so much for taking the time to write a review Mary! We strive to provide peace of mind for each of our customers, and we are so glad that you are satisfied with your experience.

Jun. 28th, 2023

check_circle

Verified Customer

star star star star star

Doris

Everything's very clear and they're very knowledgeable.

1 year ago

Reply from Medical Guardian

Thank you, Doris. We appreciate your review, as we strive to offer our customers the best customer care possible.

Jun. 26th, 2023

check_circle

Verified Customer

star star star star star

Jean

They called within 30 seconds, so quick response.

1 year ago

Reply from Medical Guardian

Hello Jean, thank you for your response on our service! We are glad to know your experience with our team went well. Thanks!

Jun. 22nd, 2023

check_circle

Verified Customer

star star star star star_border

Karen

When it does go off, they answer immediately. It's good quality.

1 year ago

Reply from Medical Guardian

Thank you, Karen. We appreciate your review, as we strive to offer our customers the best customer care possible.

Jun. 22nd, 2023

check_circle

Verified Customer

star star star star star

Olevia Three Rivers, MI

Great customer service, response time awesome

1 year ago

Reply from Medical Guardian

Thank you for taking the time to write a review Olevia!

Jun. 14th, 2023

check_circle

Verified Customer

star star star star star

Judy Fort Myers, FL

Very easy to set up, only used once, but quick Response!

1 year ago

Reply from Medical Guardian

Thanks so much for your feedback. We value our customers and appreciate the time you took to share your experience. We are so glad you got the help you need!

Jun. 14th, 2023

check_circle

Verified Customer

star star star star star_border

Katie Meridianville, AL

I have not had to use it and I've only tested it. Which seemed to be accurate.

1 year ago

Reply from Medical Guardian

Thank you for taking the time to write a review Katie!

Jun. 8th, 2023

check_circle

Verified Customer

star star star star star

Anonymous Humble, TX

It's always available. I'm just very happy with it.

1 year ago

Reply from Medical Guardian

Thank you so much for taking the time to write a review! We strive to provide peace of mind for each of our customers, and we are so glad that you are satisfied with your experience.

Jun. 8th, 2023

check_circle

Verified Customer

star star star star star

Debra

Excellent product. Responses are immediate

1 year ago

Reply from Medical Guardian

Thank you for taking the time to write a review Debra!

Jun. 8th, 2023

check_circle

Verified Customer

star star star star star

Dean Stefanides

Easy to use and professional advice and installation..

1 year ago

Reply from Medical Guardian

Thank you, Dean Stefanides. We appreciate your review, as we strive to offer our customers the best customer care possible.

Jun. 7th, 2023

check_circle

Verified Customer

star star star star star

Kenneth Levittown, PA

The device is very well made and it's worth everything.

1 year ago

Reply from Medical Guardian

Thank you for this wonderful review, Kenneth. We appreciate you being part of our growing community. All the best and stay well and safe.

Jun. 2nd, 2023

check_circle

Verified Customer

star star star star star

Michael Glennville, GA

By accident it went off and there was a quick response.

1 year ago

Reply from Medical Guardian

Accidental button presses happen all the time, but we still treat them as serious events and will make sure everyone is safe before we end the call. Thank you for choosing Medical Guardian and thank you for your review, Michael.

Jun. 2nd, 2023

check_circle

Verified Customer

star star star star star

Wilburn Harpersville, AL

I like the way that that they check in with us.

1 year ago

Reply from Medical Guardian

Thank you, Wilburn. We appreciate your review, as we strive to offer our customers the best customer care possible.

Jun. 2nd, 2023

check_circle

Verified Customer

star star star star star

Stefano Syracuse, NY

They answer the phone right away. They knew who we were.

1 year ago

Reply from Medical Guardian

Hello Stefano, thank you for your response on our service! We are glad to know your experience with our team went well. Thanks!

Jun. 2nd, 2023

check_circle

Verified Customer

star star star star star

Anonymous Highland, IN

One time I tested it and they responded quite quickly.

1 year ago

Reply from Medical Guardian

Hello, thank you for your response on our service! We are glad to know your experience with our team went well. Thanks!

Jun. 2nd, 2023

check_circle

Verified Customer

star star star star star

Janis Niles, MI

Medical Guardian is polite and courteous.

1 year ago

Reply from Medical Guardian

Thank you for taking the time to write a review Janis! Our customer care specialists are highly trained to be as professional and efficient as possible when on the phone with a customer. I am glad they were able to provide you with the assistance you needed.

Jun. 2nd, 2023

check_circle

Verified Customer

star star star star star

Nancy Blocher Anderson, IN

I like that it gives my daughter independence!

1 year ago

Reply from Medical Guardian

Thank you so much for your thoughtful and kind review. We are a mission-based company, dedicated to helping our customers stay independent with dignity. Our customer service team is staffed with highly empathetic folks who really care about our community. Your review will be shared internally to recognize their great work. All the best and stay well and safe.

May. 31st, 2023

check_circle

Verified Customer

star star star star star_border

Glenn E Spencer, WV

It's hanging around the necklace and its handy. I tested it once.

1 year ago

Reply from Medical Guardian

Thank you for taking the time to write a review Glenn E!

May. 31st, 2023

check_circle

Verified Customer

star star star star star

Dorothy Morgantown, WV

There's nothing wrong with it. It gives me assurance.

1 year ago

Reply from Medical Guardian

Thank you so much for taking the time to write a review Dorothy! We strive to provide peace of mind for each of our customers, and we are so glad that you are satisfied with your experience.

May. 31st, 2023

check_circle

Verified Customer

star star star star star

Charles Largo, FL

Easy to use, and quick to answer when button is pressed.

1 year ago

Reply from Medical Guardian

Thank you, Charles. We appreciate your review, as we strive to offer our customers the best customer care possible.

May. 17th, 2023

check_circle

Verified Customer

star star star star star_border

Alva Blackfoot, ID

They are excellent people to talk to. They walk you through everything.

1 year ago

Reply from Medical Guardian

Thank you, Alva. We appreciate your review, as we strive to offer our customers the best customer care possible.

Apr. 21st, 2023

check_circle

Verified Customer

star star star star star_border

Bob Lexington, NC

I'm thankful I had it, actually. I think it's got a great yearly charge.

1 year ago

Reply from Medical Guardian

Thank you for taking the time to write a review Bob!

Apr. 21st, 2023

check_circle

Verified Customer

star star star star star

Adelfio Westfield, NJ

I like knowing help is just a button push away.

1 year ago

Reply from Medical Guardian

Thank you so much for taking the time to write a review Adelfio! We strive to provide peace of mind for each of our customers, and we are so glad that you are satisfied with your experience.

Apr. 18th, 2023

check_circle

Verified Customer

star star star star star

Diane Greer, SC

I like the convenience of knowing that I'm taken care of.

1 year ago

Reply from Medical Guardian

Thank you for this wonderful review, Diane. We appreciate you being part of our growing community. All the best and stay well and safe.

Apr. 18th, 2023

check_circle

Verified Customer

star star star star star

Diana New Fairfield, CT

For the price, it's good. Gives you peace of mind.

1 year ago

Reply from Medical Guardian

Thank you for taking the time to write a review Diana! We certainly don’t want the cost of our products and services to stand in the way of you being protected. We strive to maintain the most competitive price that gives you real value out of what you are paying for. Thank you again for choosing Medical Guardian, and we are glad to have you as a member of our family.

Apr. 18th, 2023

check_circle

Verified Customer

star star star star star

Arlene Grafton, OH

It's been excellent so far. They've always been pleasant.

1 year ago

Reply from Medical Guardian

Thank you, Arlene. We appreciate your review, as we strive to offer our customers the best customer care possible.

Apr. 18th, 2023

check_circle

Verified Customer

star star star star star_border

Delores Pueblo, CO

It was delivered in a timely manner, we were able to get it very quickly.

1 year ago

Reply from Medical Guardian

Thanks so much for your feedback. We value our customers and appreciate the time you took to share your experience. We are so glad you got the help you need!

Apr. 18th, 2023

check_circle

Verified Customer

star star star star star

Anonymous Brooklyn, NY

I test it every month and it's been working.

1 year ago

Reply from Medical Guardian

Thank you for this wonderful review. We appreciate you being part of our growing community. All the best and stay well and safe.

Apr. 18th, 2023