Name: Medical Guardian
Rating: 4.1

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Richard H Choate Lowell, MA

Inquired about receiving a credit due to the fact that my system was never activated because my parents require coverage 24 hours 7 days a week. I was informed that a credit was being issued for $353 , I received my VISA statement and the amount is only $279.60. Very disappointed with your action, does your company need the $79.40 that bad. I certainly would think that you people would allow exceptions with different circumstances. I don't understand why I was told one thing with the final outcome being different.

8 years ago

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Ernest santoro Milford, CT

Despite cancelling service end of July, returning equipment, supplying tracking info, calling, emailing and now being required to fax, we are still having cost taken out of our account! Now the customer service rep says she has to turn it over to investigative team! How about you return our money and own your error. I just notified bank these are UNAUTHORIZED WITHDRAWALS

9 years ago

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Cheryl A. Welck Milton, DE

Personable, knowledgeable, thorough. Understood, completely, for what I was looking. Answered all questions I had in a friendly but professional matter.

9 years ago

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norma booker Brockton, MA

I am very satisfied with the information that was provided to me and that my e-mail was so promptly answered. Thank you.

9 years ago

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Anna V. Thomas Saint Paul, MN

I spoke with Avant, who was helpful and informative and very pleasant to talk to. I feel I'm making a well-informed choice.

9 years ago

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Lorraine Glynn Garnerville, NY

Ordering was seamless and my rep was extremely helpful in answering my questions so I could purchase what bestvmet my needs

9 years ago

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Zena Coughlin Ukiah, CA

Ordered for my elderly parents. Sales person was very nice. Priduct arrived on time but was used and never cleaned, it was very dirty. My parents wanted one bracelet and one necklace, instead they received two bracelets. I will contact our saleperson directly and see if this can be corrected.

9 years ago

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Elgie. Campbell Columbus, IN

The device was misrepresented to me. I returned it. I am now waiting to see how much of my money they will return. They will probable. Keep 3 months. Even tough I did not activate the device.. I paid for a year with the understanding ii could cancel after 3 months. But I had no idea thy would misrepresent the device I took them to be honest with me.

9 years ago

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Susan King Chicago, IL

The customer service was awesome! I had a million questions and my customer service rep Ed was fantastic and answered all of my questions.

9 years ago

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Michele Rosenmutter Woodstock, IL

Everything was explained very clearly. Medical Guardian had the best deal and met all criteria for my parents. Robin was very patient and helpful!

9 years ago

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Charles Speece Bucyrus, OH

I was told on the phone when I ordered the system that the cost would never go up but in the terms & conditions, it says the company can annually raise the cost and I am obligated to pay the new amount! The representative has YET to call me back about this. Also, perhaps I misunderstood but the necklace is of NO value except to call for 911 since the client has to be in the same room as the mobile device in order for the operator to talk with him.

9 years ago

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sherry Sloan Idaho Falls, ID

We haven't received the unit that my mom ordered but it has been shipped and so far the ordering has been very easy and the rep. that has helped us, Garth has been very helpful and easy to work with.

9 years ago

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Phyllis TX

The agent was very knowledgeable, interested in what was best for me and concerned that I purchase the best package to suit my needs.

9 years ago

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Joanne TX

I was under the impression my mother could hear and talk through the necklace unit. She is very hard of hearing so despite her small house I am worried she wll not be able to talk to the operator.

9 years ago

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Thomas Smith Strongsville, OH

Well I'll give my opinion on my experience if I receive my return label that wasn't sent to my email as of yet. I was told the device would work in my area, but I wasn't able to connect the unit in my apartment. The person on the phone was going to email a return label and hasn't. Please send the return label to my email address.

9 years ago

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Joanne Martin La Plata, MD

Sam, agent when signing up was patient, knowlegable and answered all my questions - I have exchanged the system I did have for your system but haven't had to use it for anything.

9 years ago

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Carol waller Orland Park, IL

What a wonderful company! My customer service rep was very professional, friendly, helpful, and knowledgable. So glad I was referred to this company.

9 years ago

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Corina Canon Westminster, MD

My customer service representative was extremely helpful and made the experience very pleasant and easy. I am grateful for his help!

9 years ago

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Sharon Jensen Lady Lake, FL

Ed was very knowledgeable and professional . He gave us all our answers and we did decide to move forward to have our mother protected.

9 years ago

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Marian Red Arlington, TX

The phone conversation was great. All my questions were answered. Making the decision to go with this company was an easy one.

9 years ago

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Judith Music East Point, KY

Salesperson was extremely courteous and helpful with explaining terms. He also gave me information regarding capabilities of the equipment you provide.

9 years ago

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Mary Neff Clinton Township, MI

Answered my questions. explained device well. offered helpful suggestions. High pressure to purchase immediately. I needed more time to decide and he respected that.

9 years ago

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Nancy Webb Richmond, VA

Jeff was very thorough in the information he gave me. He patiently answered my questions and I am looking forward to receiving my device.

9 years ago

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Scott Baton Rouge, LA

Ed was very helpful in answering all my questions. I reviewed a lot of different companies and because of Ed, I chose your device.

9 years ago

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David Jackson Roy, WA

My telephone service from "Jeff" was indeed excellent. He was intelligent and very well-informed; I have not yet received the product so I have further comments.

9 years ago

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Jean Baker Temecula, CA

Mike was extremely helpful in answering all the questions I asked, never pushy but clearly explained as aspects of the equipment in a friendly way.

9 years ago

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Mike Duncan Detroit, MI

Once we received all the components to activate the unit, the testing went well & was easy to operate. The call response center was prompt in answering.

9 years ago

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Duy Phan Citrus Heights, CA

Shipping is horrifically slow. I ordered on March 5th and today is March 23 and the order for my mom is still not here. They already charged me for the service, and yet here my mom sits without the protection. I was told I would receive a tracking email confirmation, but I also did not. Furthermore, I sent Medical Guardian an email regarding a question I had and never received a reply. Will cancel my order asap.

9 years ago

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LaWanna peachey Warner Robins, GA

Representative was nice and professional. Ordered and paid 3 months in advance for a medical device on March 2, 2015, 15 days later still no device in hand. I have contacted the company several times and sent written inquiries to cancel order. Have not received a return call. Also when calling, hold times with the company are ridiculously long and then call is disconnected. Very dissatisfied with company and service.

9 years ago

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Deborah H. Charlottesville, VA

I asked if AT&T would cover our area before making purchase. I was told that AT&T data lines could be used even though we did not have complete phone coverage. When I tried to activate the service, the operator told me that the device would not work in our area. I was told I would get credit on my credit card (90 day commitment required) when the device was returned. I confirmed my email address and said I wanted the return label emailed to me. So far, I have not received the return label. Salespersons should not misrepresent area coverage.

9 years ago

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Kathy Gregory Arnold, MD

I had a terrible experience. I purchased this for my mom Cecelia Gregory. Received the product and didn't work and than he sold me the new device which also didn't work. Sent both back and was told I would receive full refund in 30 days. Never did after numerous calls. They said it should be in my account and they never submitted the refund. Spoke with Supervisor and will send official letter of my experience.

9 years ago

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Jenifer Jacobs Alma, GA

At this point the experience has been terrible. I purchased the system on Thursday and paid overnight delivery fee to have the unit Friday. It is now Saturday night and still no unit has arrived. I have been unable to get through to a representative on the phone to find out about the system. There is no tracking number on my confirmation payment emai either.

9 years ago

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virginia young Clarksville, TN

The Person I talked to was named Guy, he was very patient with me and I appreciated his manner of talking with me. Seniors often are talked down to, he was very nice .

9 years ago

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Carolyn Gordon Tempe, AZ

Great service and information from customer support. Couldn't ask for more.He answered all my questions and walked me through the signup.

9 years ago

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Robert Dorian Laguna Woods, CA

Easy sign up. Rep was knowledgeable, professional and had answers to my questions. Hope my new service continues the excellent impression left by the sales rep.

9 years ago

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Jackie Cross Pittsburgh, PA

My contact representative was very helpful and pleasant. He answered all my questions and gave me confidence that I was choosing the right company.

9 years ago

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Richard Culleton Lewiston, ME

Very prompt response back after online investigation. Jonathan was very knowledgeable and explained clearly all options available.

9 years ago

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John Creamer Fredericksburg, VA

Initial contact/order was fine, but when I received an email from George someone explaining the MG and I followed up with a question, he never responded. Definitely lose customer service points for non-response.

9 years ago

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Janice Sidley Painesville, OH

My sales person was Chris P. He was very informative and never high pressured me. He answered all my questions - I felt very comfortable.

9 years ago

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Gloria Schulman Vale, NC

Michelle was awesome! Took all the time I needed. Answered all of my questions and was very helpful in helping me make the right decision.

9 years ago

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Karen Logan Raynham, MA

I was totally impressed with the customer service representative on the phone. The product includes everything I need for total peace of mind.

9 years ago

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Tonya Benham Kemp, TX

Jason was fabulous at covering all my concerns and was very familiar with the products he was promoting. Very pleasant and caring. Wod definitely recommend him for a raise.

10 years ago

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Anne Leesburg, FL

Spoke with Tim. He was very helpful, answered all my questions and no pressure. We received our system in 3 days. Easy to set up.

10 years ago

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Ninette Smith Palm Desert, CA

I have not received the equipment yet, but Anthony was very helpful to let me know what to expect. I'm looking forward to feel a liitle bit safer in the future. Thank You!

10 years ago

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Patricia Strong Germantown, MD

The gentleman on the phone was very personable and informative. He was very friendly and helpful. I am glad I chose Medical Guardian for my company.

10 years ago

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Shirley Bateman Picayune, MS

Ricky did an outstanding job of explaining the medical alert in which I was interested. He was knowledgeable ,kind , and patient.

10 years ago

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brenda Cleveland, OH

Service reps are patient and easy to talk to, and explanations are easy to understand. The product is simple and user-friendly.

10 years ago

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Jim Judy Greenville, PA

Ordered today for myself. George was very cordial and fully provided the information I needed. I am looking forward to the added sense of security.

10 years ago

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Verified Customer

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Dorothy Mesa, AZ

That device did not work for a fall that resulted in an er vist with a very serious injury to the head

11 months ago

Reply from Medical Guardian

Hi Dorothy. We take feedback like this very seriously and we are reviewing everything on our end to ensure something like this never happens again. If you’d like to reach us directly, you can call 1-800-313-1191. We look forward to speaking with you soon.

Dec. 7th, 2023

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Verified Customer

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Anonymous

I've tested it generally on at least a monthly basis.

11 months ago

Reply from Medical Guardian

Thank you for taking the time to write a review!

Dec. 5th, 2023