Name: Medical Alert
Rating: 4.3

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Verified Customer

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Wolfgang Klaiber Ocoee, FL

It had all the basic things that I needed if I fell: GPS, quick people, etc. I haven't experienced a real emergency, but everything is working fine so far. On a typical day, nothing happens, I mean I just carry the device in case something happens. I've tested it and every time I needed a representative, I get them. They give good service and answer all of my questions. I'm very satisfied.

8 years ago

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Verified Customer

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Mary Alexander Columbus, OH

I chose Medical Alert because it has the GPS and it doesn't confine you to your home. I wear it around my neck all the time, except for when I go to bed. I once fell in my home when my son wasn't around, so I pushed the button. They called and asked me if I needed assistance, I said yes and asked them to call my son. He was able to come over and help me up. They were right on it. They were very professional and I was very satisfied with talking and communicating with them. I recently went on vacation and I was happily surprised to discover that the device also worked down there!

8 years ago

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Verified Customer

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Anonymous Las Vegas, NV'

A few weeks ago I fell and I couldn't reach the phone, but thanks to Medical Alert the fire department and my daughter came to help me, they've been there whenever I needed them. I always wear my necklace and my bracelet when I'm doing work around the house and everything, however, a couple of times my necklace went off and they were calling me, but otherwise I had no complaints, I'm happy with it.

8 years ago

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Verified Customer

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Hattie Weaver Carson, CA'

The AARP recommended it to me. I still wear the old device, and I have not use the new one, but, I already learned how to use it. I now have the one that I put in my purse and I honestly feel very protected. Their representatives provided me with the information I required. However, whenever I tested it and turn it off, it gets hard to let them know it was a just a test, that is the only problem I have had.

8 years ago

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Verified Customer

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Mary Bowers Wheat Ridge, CO

After I lost my husband I was alone; I had no children, no grandchildren, nobody. I just felt I needed somebody and this medical alert system was my first choice. I haven't had to use it, but I feel safe wearing it, I put it on in the morning and wear it all day long. Their representatives are very kind, understanding and knowledgeable, always wanting to help making sure I understand how my device works. Medical Alert provides confidence and comfort!

8 years ago

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Verified Customer

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Claude Anderson Bullhead City, AZ

Most of the time I don't even know I'm wearing it. I charge it every night about the same time or so and then it's on for a good 8 hours. Their representatives are very polite when I accidentally set it off, they're right there to check on me anyway. I'm very impressed with the clarity of how they speak to me - it's as if we are almost in the same room. I don't have any problems with not understanding them. I remember I checked them out, to me it sounded the best company and it runs about a dollar and a half or so per day, it's pretty cheap security. I am honesty pleased with it.

8 years ago

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Verified Customer

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David Lawton Thomson, IL

Their customer service is great. They've been very knowledgeable and they answer all of my questions. They're very helpful. I test it once a month to make sure that the system is working fine and they're right here 24/7. I wear it everyday and can go anywhere with it. I don't have to be around home and if I go out of the country they will find me if something happens.

8 years ago

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Verified Customer

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Barbara Smith Grove City, OH

My overall experience has been great. I got Medical Alert because I wanted the GPS, to talk right into the microphone to tell what I need, and also because they're less expensive. Anytime I've talked to them it's been my error but they're right there making sure I am fine. When I was on vacation, I accidentally threw my device on the bed and it called right away. I was actually on an island and they found me. I was very impressed with that.

8 years ago

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Verified Customer

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Mildred Whitwer Lancaster, PA'

I've been getting advertisements from some other companies. Now that I've got Medical Alert I don't need anything different. I'm thankful that I haven't had to use it for anything but it gives me great satisfaction to know that it's there if and when I need it. The representatives have been very helpful, very polite, and I never leave a conversation with a question. They've answer anything I ever had to ask.

8 years ago

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Verified Customer

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Jean Saint Louis, MO

They have served us well for our aging mother on several occasions. More specifically three weeks ago when my mother phoned me wanting me to come to her, over 30 miles away, because she didn't feel well. After hearing her symptoms I told her to push medic alert immediately and I would meet her at hospital. My mother was suffering a heart attack and we were told by her physicians if she had not called she may have died. Thank you from a grateful family!

8 years ago

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Verified Customer

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Aylo Williams Conway, SC

We love it! My mom and I just absolutely love it. It gives me the freedom to leave the house occasionally without leaving her helpless. If I described their customer service, I'd say they have me at the highest satisfaction. We've just been so happy with them because I've left her alone a couple of times, and my mom has had to use them. They call me and the police. They are just awesome! If someone has an elderly parent, this service gives you a little more freedom. You don't worry as much because you know that if something happens, they have your back.

8 years ago

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Verified Customer

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Gayla Breedlove Red Oak, AR

They're really nice people. I've accidentally pressed the button before and they came on the speaker right away to make sure I was alright. My mother had the same experience and it was really good. They were nice and fast when needed. I lost my husband in December, so I'm here at the end of the road by myself; I just needed something in case I fall and can't get up.

8 years ago

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Verified Customer

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Evelyn

some parts are good to very good and some parts of it are lousy. I would have quit a month ago without an employee named Eric.

3 months ago

Reply from Medical Alert

Thanks so much for your feedback, Evelyn! We value our customers and appreciate the time you took to share your experience. Please feel free to reach out to our customer service department with any additional questions or issues 1-800-906-0872.

Sep. 5th, 2025

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Verified Customer

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Sandra

I am very happy with Medical Alert. I know that they are very helpful and if I needed them it would be quick help. Especially, if I couldn't help myself.

5 months ago

Reply from Medical Alert

Thank you so much for your kind words, Sandra! We’re thrilled to hear that your experience has been a positive one. Your feedback means the world to us, and we’re glad we could meet your expectations.

Jun. 6th, 2025

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Verified Customer

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Donna

The price is high for seniors on a fixed income. Also when we got it and set it up. It said to test so we tested it and instead of the person talking through the box they were calling on the phone. If my grandmother falls she may not have her phone with her thats why we got the medical alert button.

6 months ago

Reply from Medical Alert

Donna, thank you for taking the time to share your feedback with us. We value your opinion and are committed to providing the best service possible. If there’s anything we can do to make your experience better, please feel free to reach out to our Customer Care team at 1-800-906-0872 or CustomerResolutions@medicalalert.com. We’re here to assist you!

Jun. 6th, 2025

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Verified Customer

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Andrew

I feel secure and safe. Thank you. Andrew

4 weeks ago

Reply from Medical Alert

Andrew, thank you for being part of our family and glad that you feel safe with our service. We appreciate the feedback and for this kind review. Please be well, safe, and take care.

Nov. 10th, 2025

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Verified Customer

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Char

Too man names. Connect America? Medical Alert. I think there are others that have been used. I'm not up to snuff of name calling and quite frankly I shouldn't have to spend xtra brain power sorting this out. I thoroughly enjoy the staff and the job that they do for me. Thanks. Char D

9 months ago

Reply from Medical Alert

Thank you for your feedback, Char! We appreciate our customers and appreciate the time you took to leave us a review.

Feb. 20th, 2025

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Verified Customer

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Carol

PROMPT RESPONSE BUT CONFUSING AND HARD TO UNDERSTAND. THE RESPONDERS SPOKE TOO FAST AND DID NOT ENUNCIATE CLEARLY SO IT WAS DIFFICUT TO UNDERSTAND WHAT THEY WERE SAYING. I DID NOT KNOW WHAT WAS HAPPENING AT ALL IN REGARD TO WHAT THEY WERE GOING TO DO. THEY SEEMED TO BE IN A HURRY TO MOVE ON TO THEIR LOAD OF WAITING CALLS.

11 months ago

Reply from Medical Alert

Thank you for taking the time to share your feedback with us. We value your opinion and are committed to providing the best service possible. If there’s anything we can do to make your experience better, please feel free to reach out to our Customer Care team at 1-800-906-0872 or CustomerResolutions@medicalalert.com. We’re here to assist you!

Dec. 18th, 2024

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Verified Customer

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Anita Noel

I feel as if their medical alert took advantage of me, they charged me $34.95 for over 5 years while everybody else was getting a much lower rate The fear mongering CONTINUOUS calls of' you could fall you should get the fall alert necklace or bracelet it'll cost more month but I can walk in your price and that way we can never jack up the price on you blah blah blah the price will go up eventually this would lock it in blah blah blah I quit using the service You got to representative seek me out bargaining Finally got down to a right around $20 a month And now this month I was charged $30 from my bank account UNTRUSTWORTHY

11 months ago

Reply from Medical Alert

We’re sorry to hear that your experience didn’t meet your expectations, Anita. We take your concerns seriously and would like to resolve any issues as quickly as possible. Please contact our Customer Care team at 1-800-906-0872 or CustomerResolutions@medicalalert.com so we can look into your concerns and work toward a solution.

Dec. 16th, 2024

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Verified Customer

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Terrence

i was at the st cloud va and the gps was tell them that i was still at my home address

1 month ago

Reply from Medical Alert

Terrence, thank you for your feedback! We appreciate our customers and appreciate the time you took to leave us a review. If you have any questions about your equipment or service, please call our Customer Service Department 1-800-906-0872 or CustomerResolutions@medicalalert.com. Our representatives will be happy to assist.

Oct. 13th, 2025

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Verified Customer

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Vivian Logan

1 year ago

Reply from Medical Alert

Thank you for your kind words, Vivian! We’re thrilled to hear that your experience with us has been positive. Your safety and peace of mind are our top priorities, and we're glad that we could be there for you when you needed us.

Dec. 16th, 2024

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Verified Customer

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Kathleen

Response is wonderful. We have the we have the watches. Unfortunately my husband is hard of hearing so he doesn’t know if his watch goes off and EMS has come out twice when not needed. The watch does not vibrate but only talks to you and he can’t hear it.

1 year ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,

Customer Reviews Team
Medical Alert

Oct. 16th, 2024

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Verified Customer

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Jo

I did my research and picked Medical Alert for their excellent ratings by independent raters. Then I got a really good price for all I received--including a door lock. They have been responsive when I asked for a new cord for my button, and have always answered very quickly when I have called with questions. I recommend this company.

1 year ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,

Customer Reviews Team
Medical Alert

Oct. 16th, 2024

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Verified Customer

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Alice

It’s a wonderful device but the one thing I don’t understand I paid for a lockbox and I never received it so that’s the only bad thing I talked to fella on the phone and I paid $23 and some change a month but never received the lockbox for my mom‘s house

1 year ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Please reach out to Customer Care with any additional questions or issues:

1-800-906-0872 or CustomerResolutions@medicalalert.com.

Stay safe,

Customer Reviews Team
Medical Alert

May. 8th, 2024

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Verified Customer

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Susan

It hiver me comfort to know help will be available when i really need it. I have fallen more times than i can count. Because of my knees & insufficient strength in my arms i cant get myself up again. It is a tremendous help to have competent people to help me to my feet & make sure i really am ok.again.

1 year ago

Reply from Medical Alert

Thank you, Susan! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

May. 8th, 2024

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Verified Customer

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Judith

When I accidentally pushed my medical alert button in my jeans pocket by leaning into a table and didn't yet know how to stop the call, we had two EMTS coming through our front door within minutes by accessing the lockbox outside near the door. It was all very impressive both the response time and the attitude of the two responding techs.

1 year ago

Reply from Medical Alert

Thank you, Judith! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Apr. 10th, 2024

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Verified Customer

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Tom Tribley

I got this for my 92 year old mother after a near fatal battle with Covid. She’s actually used it once already, and I have to give them high marks for the expeditious service they provided. They called the ambulance and then me, and though I’m only 5 minutes from her, the EMT’s were already in the house and attending to her before I got there! High marks for that! So why did I only give 3out of 5 stars? That’s due to the relentless hounding that their sales staff hammers you with after the purchase! Calling under the auspices of “have you tested your pendant lately?”, the call quickly turns into a sales pitch to get you to buy add ons! Two weeks after my mother used hers in a situation that had her transported to the hospital, the sales people called once again saying “the pendant hasn’t been tested or used!”. Once again, just an ill researched attempt to make another sale!

1 year ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,

Customer Reviews Team
Medical Alert

Apr. 10th, 2024

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Verified Customer

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Teresa

In the second week that I had it I had to push the button and they answered me right away. They Hecould hear me saying something but not understand but asked if I needed help and heard me say yes and sent the ambulance. I don’t like that they want to tack on $7.99 month for damage insurance.

1 year ago

Reply from Medical Alert

Thank you, Teresa! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Apr. 10th, 2024

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Verified Customer

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Michelle Wilson Philadelphia, PA

I'm happy with the medical alert except for one thing that bothers me (1) I wear it all time as instructed. (2) I have both the pendant and the wrist bracelet, but I am a Decorative Artist and I paint large decorative items such as chairs, end tables, trunks, etc., which require moving them around, etc. to paint them. In the process, I have very frequently accidentally brushed them and set off the alarm. I live alone and the base is downstairs so I do not know I've done it until the ambulance and attendants are at my door. This could so easily be prevented if the button on my person could make a sound or beep when accidentally set off and I could cancel it. It makes no sound and I cannot hear the alert from upstairs in my studio. This has happened 10 or 12 times in the last couple of years. I do however appreciate the prompt response the teams give to the alarms. In the event it was a necessay alert they are very quick, responsive and so caring.

1 year ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Please reach out to Customer Care with any additional questions or issues:

1-800-906-0872 or CustomerResolutions@medicalalert.com.

Stay safe,

Customer Reviews Team
Medical Alert

Apr. 10th, 2024

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Verified Customer

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Minerva Saint Charles, IL

it is easy to set up and just wear it. the only trouble I have is when I accidentally lean on something and pushes the button. I wish it was less expensive. the button works fine and the response from the company is excellent.

1 year ago

Reply from Medical Alert

Thank you, Minerva! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Apr. 18th, 2024

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Verified Customer

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Marcia Issaquah, WA

I feel like medical alert is really watching over me. I accidentally dropped my alert after I had taken it off and my mobile device sounded right away. In the past I have had it connect with a live person to double-check and be sure I was okay. They are so thorough and understanding.

1 year ago

Reply from Medical Alert

Thank you, Marcia! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Apr. 18th, 2024

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Verified Customer

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Carol

I'm well pleased with Medical Alert. The only problem I've had is has been that one day, a week or so ago, the Life Squad visited me twice in one day, because the alert button summons them, though I hadn't pressed the button

2 years ago

Reply from Medical Alert

Thank you, Carol! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

May. 8th, 2024

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Verified Customer

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Donald Carol Stream, IL

It is cumbersome in that it uses the landline. In one situation, the response was not quick enough that we actually had to initiate a call to 9-1-1 and could not use the landline but a cell phone. While on the cell phone with dispatch is when the Medical Alert team came over the system to ask if we needed assistance. Otherwise, the response has usually been timely even with a false alarm.

2 years ago

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Verified Customer

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Sharon Eureka, MO

Great company. I bought this service for my mom and she has “accidentally “ set the watch off several times. The people were kind and understanding and complain supportive of my mom. It is a comfort to know this company is there for her and a button away.

2 years ago

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Verified Customer

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Roberta Martinez, CA

2 years ago

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Verified Customer

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Paula Nelson Middletown, VA

I do have a problem I think my emergency call list might have a problem that I'll address by calling you. It appears my home number and my emergency call number is the same so when they call my emergency contact number they got a busy I assume you were calling me on my home number as well. It just seems to be a set up issue and I need to get in touch with you for that. Other than that I think the system is wonderful it does everything that I need for it to do and more.

3 years ago

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Verified Customer

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Elida Epperson Sherman, TX

Every time I have spoken to Medical Alert, I have been very pleased with the people I have spoken to. My issue has been resolved on the first call. Today I spoke with a lady who was exceptionally pleasant and it was joy having spoken with her.

3 years ago

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Verified Customer

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Susan Heminger Tiffin, OH

My 95 year old mother in law has caused some accidental calls by unplugging or leaving phone off the hook and they have been wonderful about it. She fell once and they called but luckily she was okay. I've feel comfortable knowing she has this reasonably priced service.

3 years ago

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Verified Customer

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Annabel Smith Spring Lake, MI

It gives the customer peace of mind knowing their call for help is going to be answered promptly. I have not had to use my Medical Alert for an emergency. However, when testing the Medical Alert the personnel answers promptly and courteously.

3 years ago

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Verified Customer

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Charles Hirschauer Batavia, OH

Fortunately I haven't had a fall since getting Medic Alert, however each time I have accidently dropped it or bumped the button, they have immediately came on over the speaker to ask if I am alright. This makes me feel very safe!

3 years ago

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Verified Customer

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JoAnn Gatti

The Medical Alert team is very responsive to your pushing the alert button. However, the alert button is very sensitive and even pulling a jacket sleeve over the alert has set it off. Also, the necklace alert button is as sensitive. It has been set off by hitting the button against a table edge! As I said, the response has been great. I am embarrassed by the fact that the team has to take time so often to answer my false alerts!

3 years ago

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Verified Customer

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Robert H Kammer Silver Spring, MD

They always respond. So far all of my calls have either been unintended or unrealized calls. I am suprised how quickly they respond, even when I'm in the shower and can't answer their call. Someone was at the door even before I could get out of the shower.

3 years ago

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Verified Customer

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Beverly Aspenleiter Novi, MI

One day I threw my jeans on my bed.I forgot my alert button was in my pocket. A voice came on and said I have detected a fall. If not press the button. This is the first time it happened, but it sure gave me a wonderful feeling of security. I recommend this for anyone that lives alone . I didn't think I needed one, but I sure am glad I have it.

3 years ago

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Verified Customer

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Deb Williams Lakewood, NJ

I have used Medical Alert for many years for my Aunt. Terrific company, excellent support & customer service. Just had to cancel because my Aunt is now living where they supply the alert system. Had no problems cancelling and told the representative that I would highly recommend their services. Totally 5 Star!

4 years ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Please reach out to Customer Care with any additional questions or issues:
1-800-906-0872 or CustomerResolutions@medicalalert.com.

Stay safe,
Alex
Customer Reviews Manager
Connect America

Nov. 19th, 2021

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Verified Customer

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Mary Jo Robinson Sheboygan, WI

We bought this for my mother in law after father in law passed away ~ it has been a god send ~ their communication ~ fast response & overall satisfaction along with price I am a property manager for seniors & I recommend Medical Alert

4 years ago

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Verified Customer

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Doris Beamish Lake Zurich, IL

Sadly to say, I am not completely satisfied with Medical Alert. The help I get when needed as been great. However, most every month I get a call to check my unit which is just a chance to pressure me to invest in more available items offered. I am not able to afford any more than what I already have and tell the caller this every time. I am 88 years old and living on SS. This month I did get someone who offered to change all this, help me with unwanted costs on my last 2 bills and a name and number to call should my complaint be taken care of. Hope in Sept. I do not get another "pressure to invest call". There is no way I will be getting anymore money. Sorry!"

4 years ago

Reply from Medical Alert

Thanks so much for your feedback. We value our customers and appreciate the time you took to share your experience.

Please escalate any other questions or issues to Customer Care:
1-800-906-0872 or CustomerResolutions@medicalalert.com.

Stay safe,
Alex
Customer Reviews Manager Connect America

Nov. 19th, 2021

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Verified Customer

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Lynn Brown-Jones Denver, CO

This is my first try and I have found it an interesting experience since each time the alarm has been used it was an accident, The first experience was not pleasant the second time I learned it can be used when I am at a location with a medical emergency. This was very helpful information.

4 years ago

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Verified Customer

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Joan Helgeson San Francisco, CA

I think that your people do a terrific job! I have had some troubles with the equipment. The older version of my necklace was great, even with fall detection. The first new version also had fall detection but it was so sensitive that it would go off every time I was riding my mobility scooter. I now have a necklace without fall detection and a second one with fall detection but I don't wear it.

4 years ago

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Verified Customer

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Deldira Shelton Houston, TX

Give peace of mine while living alone. During the winter storm my daughter received a call from medical alert to notify her that they had received irregular signals from her equipment. I was because her power had gone out due to the storm storm.

4 years ago

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Verified Customer

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Mary Margaret Flynn San Carlos, CA

Does the job perfectly, called several times for my husband now deceased. And I feel safer here with myself but will soon move to assisted living situation. But your service which keeps me safe will be the last thing I disconnect, and then only after I have totally moved out of the house and into the senior home.

4 years ago

Medical Alert Reviews