Name: Medical Alert
Rating: 4.0

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Verified Customer

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Marie Franklin Manchester, MO

I happened to see their advertisement and it seemed like something I could use. I usually put it on first thing in the morning and wear it until I go to bed. They are very conscientious. They've called me because I hadn't contacted them in a while. That time they checked on my equipment and everything to make sure that it was all working and in great condition.

8 years ago

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Verified Customer

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Carol Fortuna Costa Mesa, CA

Since I'm a widow and I live alone, I wanted to have something that would alert somebody in case I fell or needed help. I called LifeAlert and then Medical Alert and I just figured they were the best of the two. I've never used it, but I bought it as insurance in case I fell and couldn't get up. I do not like the wristband. As soon as I started using it I got wrist pain. It would come off when I was sleeping and it was made with such cheap materials that it just fell apart. I'm wearing the necklace now because of that.

8 years ago

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Verified Customer

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Diane Moore Scandia, MN

My father read about it on the paper and we just decided to try it. I have it on my cupboard and it's there if I need it. I don't like the button they gave me that can detect falls automatically. It's so sensitive that even if I swing the thing a little it goes off. I stopped wearing it and as far as I'm concerned it's a waste of money. Still, I do like the service. One time I fell and couldn't get up myself, so I pushed the button. They called us back promptly and got the ambulance for me. The police were actually the first ones to get there but they got the ambulance too. I know that there's a few similar devices that are a little less expensive.

8 years ago

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Verified Customer

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Anita Hynes Coxsackie, NY

At the time it was the only one I had heard of. I generally take the GPS with me when I leave the house since I like having it with me. If I have any questions they have no problem when giving me good answers. I've tested the device and it works well. If there's ever any problem or if it needs to be replaced, I know right away because they call me to let me know.

8 years ago

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Verified Customer

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Marie Carter Autryville, NC

I didn't really shop around much. I just saw and ad for the medical alert and got it since I fall a lot and I'm handicapped. I wear it constantly, day and night. One night I had a really bad fall and no one was close by for me to reach them. I was glad I had medical alert with me because they were quick to respond to me and get an ambulance. I'm thankful that I had it and I could reach the hospital. The only thing is that I wish I could use the device while away from home. The thing is not really expensive, but it's worth it.

8 years ago

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Verified Customer

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M.T. or Anonymous Lockhart, TX

It was the only service that I looked at, I just got it. I wear it all day and night, though I was told I shouldn't wear it at night time. They actually sent me another one so I could wear one at night time and the other during daytime, but I honestly think it's a bit of a hassle. The one that I have was actually upgrades to a smaller thing now. I haven't really had to push the button for an emergency yet, but customer support seems to be ok. I hope I never have to test it, I've fallen enough already, but so far so good. I haven't had any problems with it. It is a little expensive though.

8 years ago

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Verified Customer

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Dianne Read Gilman, WI

I've had it for so long that I don't even remember why I got it exactly. It was probably because of its price. I've never had to use it, but I test it every month or so. It seems to work ok and it makes me feel safe to have it. I got the one that detects falls on its own and it's really touchy. I've set the thing off a few times without realizing it. Still, I haven't had any problems with it.

8 years ago

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Verified Customer

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Dorothy Brown Clovis, NM

I try to put it on as soon as I get up in the morning and I wear it till I go to bed at night. If I need extra safety, I wear it all night in case I have to get up and go to the bathroom. I've never used it for an emergency, but I test it every month. I like it because I can carry it with me when I travel, in case something happens. Since I travel alone very often to go to Texas, it's really convenient.

8 years ago

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Verified Customer

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Anonymous Dearborn, MI

I've had it for many years because I live alone and I'm handicapped. I recently got upgraded to the one that you can just carry with you instead of using the machine. I can still drive, and I have a walker and a wheelchair, so I can wear it around my neck all the time. I guess the only downside is that I can't sleep with it, but I keep it next to my bed when I sleep. The only thing is that I haven't done the whole booting up process yet, which caused a problem when I fell a couple of days ago. The thing wasn't working and the base wasn't receiving a call. I was still able to get the doorknob and get my dog to get to my phone and call 911. The EMT were able to get to me and help me up. Customer service has been very friendly and nice about everything though.

8 years ago

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Verified Customer

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Dana Snyder Tarpon Springs, FL

I've used it a couple of times, once for my husband and twice for myself. On one of those occasions, I fell and pressed the buzzer. Since I was too far away, I couldn't get to the speakers, but they sent people anyways. They knocked on the door and were very prompt. The people that came were very polite, helped me up, and dusted me off. The res ponders, usually from the fire department, are also very nice and helpful. Even when my cat accidentally hits the buzzer, I jut call them to let them know that it was a mistake and they are very nice and patient about the situation. They have a lot of patience with one's disability. Medical Alert has given me new courage, especially when it comes to falling.

8 years ago

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Verified Customer

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R.I. Providence, RI

My doctor recommended I get this after my daughter researched it. I'll be 90 soon and he didn't think I should be alone all day because I have a heart condition. I wanted to continue living on my own, I like my independence and so I got Medical Alert. On a typical day, I get up and put it on. I bring it into the bathroom with me, shower, get dressed and I put it on. I take it off when I go to bed and that's that. I've set it off accidentally several times, it is hard not to make it go off. In fact, since I have it set so that it detects falls automatically I've set it off sometimes like that. We did have a problem once while ordering, but my daughter got on the phone with them and the Medical Alert people were very nice about it and fixed the problem. It makes me feel a little safe. It's as if a friend or somebody was always with me to give me the protection that I need.

8 years ago

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Verified Customer

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Bernard Lochotzki Port Clinton, OH

When my dad was out into his trailer he had bumped the device and did not realize it. They called me and called SWAT to make sure he was ok 'because nobody was responding. They were very quick in responding. Other than that I don't think we've had to use it. I've always had really good information from them and they've helped me set up the Medical Alert system. They're always very pleasant and patient. I'm really happy with them.

8 years ago

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Verified Customer

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Gregory Neher Marianna, FL

I have no problem with it. I just carry it anywhere, tho I haven't had to use it. I've hit it accidentally a couple of times and gotten a good response from them. One time I accidentally set it off and it took a long time before they responded. When I first ordered it they sent me one unit that didn't work, but they got me a new one as quickly as possible. They're fine and they listen to us.

8 years ago

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Verified Customer

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C.K. or Anonymous Eugene, OR

I've only needed it once when I had an anxiety attack. I wasn't sure if it was that or a heart attack so I called them. They were very thorough, double checked with me to make sure that I was ok. They called me back, left a voicemail in fact because my phone was off, and told me they had sent someone to check on me. They were there in a very short time and took very good care of me. It all took 5, maybe 10 minutes. Other than that, I've accidentally set it off several times but they've been very good sports about that.

8 years ago

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Verified Customer

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Sally Sheridan Shelton, CT

I feel comfortable having the necklace device. As soon as anything goes wrong, I just push the button and my family knows right away. My husband also needed it. He was on the last stages of cancer and would fall quite often. I wasn't able to help him up, so I would just use Medical Alert and they would come right away. They just take my information and have been very helpful. I'm glad I have it now.

8 years ago

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Verified Customer

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Donna Mills Ten Sleep, WY

It was a shot in the dark to get it, but I thought it sounded like a good deal. On a typical day I just wear either the necklace or the bracelet. I really haven't had to use it, which is a blessing, but knowing that it's available if I need it is comforting. Whenever I tested the device or pressed it by accident, customer service has been very helpful. They simply verify who I am and tell them what's going on. They have been very good.

8 years ago

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Verified Customer

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Mary Alexander Columbus, OH

I chose Medical Alert because it has the GPS and it doesn't confine you to your home. I wear it around my neck all the time, except for when I go to bed. I once fell in my home when my son wasn't around, so I pushed the button. They called and asked me if I needed assistance, I said yes and asked them to call my son. He was able to come over and help me up. They were right on it. They were very professional and I was very satisfied with talking and communicating with them. I recently went on vacation and I was happily surprised to discover that the device also worked down there!

8 years ago

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Verified Customer

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Wolfgang Klaiber Ocoee, FL

It had all the basic things that I needed if I fell: GPS, quick people, etc. I haven't experienced a real emergency, but everything is working fine so far. On a typical day, nothing happens, I mean I just carry the device in case something happens. I've tested it and every time I needed a representative, I get them. They give good service and answer all of my questions. I'm very satisfied.

8 years ago

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Verified Customer

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Anonymous Las Vegas, NV'

A few weeks ago I fell and I couldn't reach the phone, but thanks to Medical Alert the fire department and my daughter came to help me, they've been there whenever I needed them. I always wear my necklace and my bracelet when I'm doing work around the house and everything, however, a couple of times my necklace went off and they were calling me, but otherwise I had no complaints, I'm happy with it.

8 years ago

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Verified Customer

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Hattie Weaver Carson, CA'

The AARP recommended it to me. I still wear the old device, and I have not use the new one, but, I already learned how to use it. I now have the one that I put in my purse and I honestly feel very protected. Their representatives provided me with the information I required. However, whenever I tested it and turn it off, it gets hard to let them know it was a just a test, that is the only problem I have had.

8 years ago

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Verified Customer

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Mary Bowers Wheat Ridge, CO

After I lost my husband I was alone; I had no children, no grandchildren, nobody. I just felt I needed somebody and this medical alert system was my first choice. I haven't had to use it, but I feel safe wearing it, I put it on in the morning and wear it all day long. Their representatives are very kind, understanding and knowledgeable, always wanting to help making sure I understand how my device works. Medical Alert provides confidence and comfort!

8 years ago

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Verified Customer

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Claude Anderson Bullhead City, AZ

Most of the time I don't even know I'm wearing it. I charge it every night about the same time or so and then it's on for a good 8 hours. Their representatives are very polite when I accidentally set it off, they're right there to check on me anyway. I'm very impressed with the clarity of how they speak to me - it's as if we are almost in the same room. I don't have any problems with not understanding them. I remember I checked them out, to me it sounded the best company and it runs about a dollar and a half or so per day, it's pretty cheap security. I am honesty pleased with it.

8 years ago

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Verified Customer

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David Lawton Thomson, IL

Their customer service is great. They've been very knowledgeable and they answer all of my questions. They're very helpful. I test it once a month to make sure that the system is working fine and they're right here 24/7. I wear it everyday and can go anywhere with it. I don't have to be around home and if I go out of the country they will find me if something happens.

8 years ago

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Verified Customer

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Barbara Smith Grove City, OH

My overall experience has been great. I got Medical Alert because I wanted the GPS, to talk right into the microphone to tell what I need, and also because they're less expensive. Anytime I've talked to them it's been my error but they're right there making sure I am fine. When I was on vacation, I accidentally threw my device on the bed and it called right away. I was actually on an island and they found me. I was very impressed with that.

8 years ago

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Verified Customer

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Mildred Whitwer Lancaster, PA'

I've been getting advertisements from some other companies. Now that I've got Medical Alert I don't need anything different. I'm thankful that I haven't had to use it for anything but it gives me great satisfaction to know that it's there if and when I need it. The representatives have been very helpful, very polite, and I never leave a conversation with a question. They've answer anything I ever had to ask.

8 years ago

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Verified Customer

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Jean Saint Louis, MO

They have served us well for our aging mother on several occasions. More specifically three weeks ago when my mother phoned me wanting me to come to her, over 30 miles away, because she didn't feel well. After hearing her symptoms I told her to push medic alert immediately and I would meet her at hospital. My mother was suffering a heart attack and we were told by her physicians if she had not called she may have died. Thank you from a grateful family!

8 years ago

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Verified Customer

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Aylo Williams Conway, SC

We love it! My mom and I just absolutely love it. It gives me the freedom to leave the house occasionally without leaving her helpless. If I described their customer service, I'd say they have me at the highest satisfaction. We've just been so happy with them because I've left her alone a couple of times, and my mom has had to use them. They call me and the police. They are just awesome! If someone has an elderly parent, this service gives you a little more freedom. You don't worry as much because you know that if something happens, they have your back.

8 years ago

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Verified Customer

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Gayla Breedlove Red Oak, AR

They're really nice people. I've accidentally pressed the button before and they came on the speaker right away to make sure I was alright. My mother had the same experience and it was really good. They were nice and fast when needed. I lost my husband in December, so I'm here at the end of the road by myself; I just needed something in case I fall and can't get up.

9 years ago

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Verified Customer

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Lorraine

I like the feeling of safety with my necklace, but the fact that the lockbox jammed with my key in it, no one could get in. It had to be cut off my door.

2 months ago

Reply from Medical Alert

Thank you for your feedback! We appreciate our customers and appreciate the time you took to leave us a review. If you have any questions about your equipment or service, please call our Customer Service Department 1-800-906-0872. Our representatives will be happy to assist.

Feb. 6th, 2026

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Susan

Good customer service. Easy to setup. Quality equipment except very sensitive sometimes it goes off just putting on mom’s coat.

3 months ago

Reply from Medical Alert

Thank you for your feedback! We appreciate our customers and appreciate the time you took to leave us a review.

Jan. 2nd, 2026

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Nell

The sign up process was easy. The options for service were what we were looking for. The contract flexibility was also what we preferred.

3 months ago

Reply from Medical Alert

Thank you, Nell! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Dec. 26th, 2025

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Eloise

I don't think it is set up correct I am disable in my attempt and have many times asked someone else to do lt

3 months ago

Reply from Medical Alert

Thank you for your feedback. If you have any questions or concerns about your equipment, please call our Customer Service Department 1-800-906-0872 so that we can resolve this matter efficiently.

Dec. 26th, 2025

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Kathryn

I'm not happy at all. Several weeks ago I feel and broke my fibula. I pressed in medical alert necklace and it didn't do it different thing. I had to count on 911. I'm going to hook up my Amazon echo and I'll watch out to come get this box and reimbursement place

3 months ago

Reply from Medical Alert

Kathryn, thank you for your feedback. We’re sorry to hear about your experience. Please reach out to our Customer Care team at 1-800-906-0872 or CustomerResolutions@medicalalert.com so we can resolve this matter as quickly as possible. Thank you for bringing this to our attention.

Dec. 17th, 2025

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Verified Customer

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Margaret

It does what it says it will. I have not had any emergencies, but have accidentally set it off and was pleased with the ease in correcting it.

4 months ago

Reply from Medical Alert

Margaret, thank you for your feedback! We appreciate our customers and appreciate the time you took to leave us a review.

Dec. 11th, 2025

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Linda

I like that it has a gps so it can find me anywhere. I sometimes keep my great grandchildren I know I can find help quickly if I need it.

4 months ago

Reply from Medical Alert

Thank you for your kind words Linda! Your safety and peace of mind are our top priorities, and we're glad that we could be there for you if you need us.

Nov. 20th, 2025

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Barbara

A friend recommend Medical Alert. Have not fallen and not needed help because my husband is with me. That is all I know as of this date.

4 months ago

Reply from Medical Alert

Thank you for your feedback Barbara! We appreciate our customers and appreciate the time you took to leave us a review.

Nov. 20th, 2025

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Norma

All's well now, thanks- now that I've returned your "fall button"- it was just too super sensitive for me (& I'm Not an active person!

5 months ago

Reply from Medical Alert

Norma, Thank you! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Nov. 12th, 2025

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Blanche Robbinsbar1312

I liked it because I always felt safe with it when I would fall down. I knew there was someone to help me. I would like to know what Medical Alert Coach is on my bank statement.

7 months ago

Reply from Medical Alert

Blanche, thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience. Feel free to call our customer service department at 1-800-906-0872, our representatives will be happy to assist.

Sep. 4th, 2025

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Linda

I keep it on or near me at all times and fingers crossed haven’t had to use it yet. I do not like the size, it’s bulky and the roe is too thick to hide under clothes. Otherwise it is a good device.

7 months ago

Reply from Medical Alert

Thank you, Linda! We appreciate your review. We value our customers and appreciate the time you took to share your experience. If you have any questions regarding your equipment please call our Customer Service Team at 1-800-635-6156 and one of our representatives will be happy to assist you.

Aug. 14th, 2025

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Barbara

5 years ago, I felt the company was more people and service friendly. Today , I receive 2 calls per week reminding me to test system, or call back for account information. When I call back, no one seems to know why they called. SO many unnecessary calls. Too many different departments and no one takes the lead for a customer.

8 months ago

Reply from Medical Alert

Thank you, Barbara, for your feedback. We’re sorry to hear about your recent experience and will pass this information along to the appropriate team. For further assistance, please contact our customer service department at 1-800-635-6156. A representative will be happy to assist you.

Aug. 11th, 2025

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Joanne

Response time is fast very though and professional

2 weeks ago

Reply from Medical Alert

Thank you for your feedback! We appreciate our customers and appreciate the time you took to leave us a review.

Mar. 30th, 2026

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Eileen

It's a fine product to serve the purpose.

2 weeks ago

Reply from Medical Alert

Eileen, thank you for your feedback! We appreciate our customers and appreciate the time you took to leave us a review.

Mar. 30th, 2026

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Valerie

Since joining the Medical Alert program I've had a significant improvement in stress and anxiety in regards to my wife's well being on a regular basis. Thank you for your help.

9 months ago

Reply from Medical Alert

Thank you so much for your kind words! We’re thrilled to hear that your experience has been a positive one. Your feedback means the world to us, and we’re glad we could meet your expectations.

Jul. 17th, 2025

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Carolyn

I like the comfort of knowing if I need help all I have to push my button I wear around my neck and help will be on the way. My husband has a hearing problem so if he doesn't hear me, if I need help I know I have a backup!

10 months ago

Reply from Medical Alert

Carolyn, thank you for being part of our family and glad that you feel safe with our service. We appreciate the feedback and for this kind review. Please be well, safe, and take care.

May. 23rd, 2025

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Janet

Since subscribing to Medical Alert with Connect America I have not needed to push the Help button; so I can't evaluate that service but do feel like I was given a satisfactory solution to the problem of not being able to change the help button from pendant to wrist band.

11 months ago

Reply from Medical Alert

Janet, thank you for your feedback! We appreciate our customers and appreciate the time you took to leave us a review.

May. 13th, 2025

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Carmen

I’m happy with the watch I’m sure I’ll receive the best results when And if I fall and need help. I placed the key lock under my reath Because I don’t have a door knob

11 months ago

Reply from Medical Alert

Carmen, thank you for your feedback! We appreciate our customers and appreciate the time you took to leave us a review.

May. 12th, 2025

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Patricia

I have been very pleased with Medical Alert! They have answered alerts quickly. I feel I am safely covered when wearing your unit. Your staff is knowledgeable and polite. I rate you AAA+++.

11 months ago

Reply from Medical Alert

Thank you so much for your kind words, Patricia! We’re thrilled to hear that your experience has been a positive one. Your feedback means the world to us, and we’re glad we could meet your expectations.

Apr. 25th, 2025

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Denise

Great company and product. I love this company

1 month ago

Reply from Medical Alert

Denise, thank you for your feedback! We appreciate our customers and appreciate the time you took to leave us a review.

Mar. 11th, 2026

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Louann

I use it due to poor balance. My kids thought it would increase my safety since I live by myself.

1 month ago

Reply from Medical Alert

Thank you for your feedback! We appreciate our customers and appreciate the time you took to leave us a review.

Feb. 18th, 2026

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Joan

Very dependable * patient with excited callers

2 months ago

Reply from Medical Alert

Thank you for your feedback! We appreciate our customers and appreciate the time you took to leave us a review.

Feb. 16th, 2026

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