Name: Medical Alert
Rating: 4.2

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Verified Customer

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Vivian Thompson Phoenix, AZ

My husband's not here very often and I was falling down a lot, so I needed something to be safe. The device is comfortable and not hard at all to use. I really haven't had a bad experience with any of their representatives; everything has been just fine.

7 years ago

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Verified Customer

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Lita Clamor Bellflower, CA

If you ask me how they treat their customers, I would say very good. I just love it because they responded right away, even when I would accidentally set it off. Whenever something like that happens, they let my children know right away. It's just very effective.

7 years ago

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Verified Customer

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Mary Kunkel League City, TX

It's a good thing for me to have, I'm older and I need to have that in case something happens to me. Everything has been very very good with them. All I can say is that I'm satisfied with it; I just feel safe about having it in my house.

7 years ago

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Verified Customer

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Karen Rieselman Keystone Heights, FL

It was getting a little hard to move around at my age so I decided to get Medical Alert. I've used it a number of times and I'm very pleased with it! Their customer service is fantastic and all I can say is I've had a very pleasant experience with them.

7 years ago

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Verified Customer

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Richard

Since I got Medical Alert, I have fallen 4 times. The device has never gone off. each fall has been on hardwood floors or concrete. It is clearly useless as a fall detector.

3 months ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience. We're disheartened to hear of your experience. Please reach out to Customer Care so we are able to help resolve this for you 1-800-906-0872 or CustomerResolutions@medicalalert.com.

Stay safe,
Customer Reviews Team
Medical Alert

Aug. 8th, 2024

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Verified Customer

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Alden

Service is not the best The follow-up call within an hour didn't happen Had to call again the next day with the same problem before it was addressed The battery failed on my sensor in less than 6 months

5 months ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Please reach out to Customer Care with any additional questions or issues:

1-800-906-0872 or CustomerResolutions@medicalalert.com.

Stay safe,

Customer Reviews Team
Medical Alert

Jun. 17th, 2024

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Verified Customer

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Alvin

The medical alert is primarily for my 98 year old dad who still lives alone. He handles it well and I feel better knowing he can just push the button.

6 months ago

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Verified Customer

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Mina Denver, CO

The app is worthless. Whenever we get a quick flash message that a button has been pushed, we don’t know what happened. The notification makes no sound, and goes away after we see it. The bracelet falls off constantly. Emergency services folks are wonderful but we never know the outcome unless we call their direct number.

8 months ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Please reach out to Customer Care with any additional questions or issues:
1-800-906-0872 or CustomerResolutions@medicalalert.com.

Stay safe,

Customer Reviews Team
Medical Alert

Apr. 10th, 2024

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Verified Customer

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Jean DeMotte, IN

I had a problem with the charger not working all the time & was sent a new one. Thankfully I have never had an emergency, but did press it by accident once and someone answered quickly.

1 year ago

Reply from Medical Alert

Thank you, Jean! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

May. 8th, 2024

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Verified Customer

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Lonna Herndon, VA

Just knowing it is there!!! I take it with me when I go out and it is there when I am home. I have some health problems and at night, I hang it on my night stand. I can reach it without getting out of bed.

1 year ago Edited November 8, 2023

Reply from Medical Alert

Thank you, Lonna! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

May. 8th, 2024

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Verified Customer

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Daniel OLeary Monee, IL

The dispatch is usually quick to respond and asks pertinent questions to ensure that it is not a false an alarm and that help is actually needed. They also inquire as to what is the cause for the need for help

1 year ago

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Verified Customer

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Phyllis Kapaa, HI

I LIKE THE WAY MEDICAL ALERT RESPONDS TO MY QUESTIONS. THEY WERE SLOW ACKNOWLEDGING RECEIPT OF RETURNED ITEM ON MY ACCOUNT RESULTING IN MY RECEIVING TWO CALLS ASKING ME TO TEST MY EQUIPMENT AND ONE CALL REQUESTING A PAYMENT I DID NOT OWE. THE CALLS WERE AN INCONVENIENCE/ HOWEVER, ONCE I EXPLAINED THINGS THE ISSUES WERE PLEASANTLY RESOLVED.

1 year ago

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Verified Customer

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Dennis

Excellent and near immediate response to emergency signals, very helpful staff at their call center. The only complaint is the hair - trigger sensitivity is the pendant 's Red button. It can trigger an alarm just by swinging against your body while ,(clumsily) getting into the shower, or standing up quickly.

1 year ago

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Verified Customer

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Laverne Brown Chicago, IL

My mom started falling for whatever reason. I live in another State but by Gods grace my sibling are close. Last year I wanted peace of mind and I found it with Medic Alert if my mom would do her part. But we are not there yet 100%. But the product is priceless

1 year ago

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Verified Customer

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Jennalee Appleton Fairview, TN

They have answered questions I have had. I do not use it as long as I'm around people. I came to Indiana for 2 weeks and I do not use it. But they have tried to get me to be faithful and testing it.

1 year ago

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Verified Customer

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Daniel Simon Pompano Beach, FL

The operator calls right away if my moms medical alert contacts them, the operator wants to know if everything is okay with my mom and if they should call 911. Operators are very friendly.

1 year ago

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Verified Customer

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Lori Walker Monroe, MI

One thing that stood out was when we did not have a chance to test (monthly) my mom's pendant, they called and reminded her and got the job done. We appreciated that extra service!

1 year ago

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Verified Customer

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Judy Vesco Zanesville, OH

It's a comfort to know someone will respond when I need help. Even when my pendant gets touched by accident or I drop it, someone will call and check to see if I am okay. It's very reassuring YOU are there. Thank You!

2 years ago

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Verified Customer

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Ed Allan Boston, MA

Extremely proactive and attentive - calling me to check if it appears that my alarm has gone off and notifying my contact and the fire department if I don't answer, alerting me if equipment batteries are running low,

2 years ago

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Verified Customer

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Bennie Peters Clinton, OK

When I talked to a repr, he was very informative and helped me..However, My accident alert has quit working and when I called and could not reach him, I asked someone else, I was referred to another number and the phone went dead.

2 years ago

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Verified Customer

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Marian Orr Greenville, MI

I have an extra $10 on my bill due to a phone call. the caller said there would be a follow up letter or email explaining why I needed to be billed the extra $10 per month but I never got a letter and now I don't remember what the extra money was for!

2 years ago

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Verified Customer

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Wanda Carlsbad, CA

Someone was right there several different times when I accidentally pressed the button while doing housework. Thankfully I haven't needed the services for falling or other accidents.

2 years ago

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Verified Customer

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Linda miller Portage, IN

I had problems with it sending false alarms until I discovered it was caused by the bracelet and the neck alarm button since I have not been using that on the bracelet or necklace there have been no problems

2 years ago

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Verified Customer

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Gladys Schram Anaheim, CA

I assume your system is automatic as when I called to notify you that I was without electricity to charge my system and not to call my children, they were called and I was reminded during the night to charge my unit. This is very disturbing and I sincerely hope you are able to find a fix for that problem.

2 years ago

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Verified Customer

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RICHARD T WHELAN Clayton, NJ

Easy to use - spoke to a company rep who explained such details about how/when to test the unit, which I did not know, and sent me a pouch to wear when I had the unit outside my home.

2 years ago

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Verified Customer

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Shirley Sapienza Manchester, NH

A couple of times my mom accidentally set off the alert system without realizing it. I had to call her to inform her that an amblanc was on its way. Both times everyone was very understanding. Thank you!

2 years ago

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Verified Customer

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Stephanie Rife Newark, NJ

1st rep before John hung up accidentally on me while dealing with a screaming baby obviously working from home mid call. Have had issues with several reps previously having loud noises while working from home.- GPS issues- trying to resolve-John and Josh very helpful, but still fixing issue - in process.not yet resolved

2 years ago

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Verified Customer

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Avanell Jenkins

Response is great! My husband was alone recently while I went to Lowe's and he fell while I was gone. My back up person called me since I was driving home and had notice I was driving and medical alert cd not leave a messageZ. But as I pulled in my carport my son called me and the EMT's came.great response!

2 years ago Edited January 10, 2024

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Verified Customer

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Joe G. Emerson Bloomington, IN

Several tines I have fallen with my medical alert and ALWAYS I have received immediate attention. The person staysd with me until I get up and always weant to know if I need an ambulance ore more help.

2 years ago

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Verified Customer

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Marie French Omaha, NE

I talked to someone from your office to tell you it took me a long time to get the red light to say your device is charging. Sometimes I count each time I try to get it to charge, and I have counted thirteen times before the red light would come on. Maybe that was because I was a few days from charging it every month on the first day. But lately it is doing fine. And I know you keep a good check on it because you could tell me the time I put it on and the time I took it off. So, I know you are checking it and I appreciate that. So, thanks for doing a good job for me.

2 years ago

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Verified Customer

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Duane Cabe Kaneohe, HI

I've been with Med. Alert for years, when I first got the system for my parents. Now I use it because I live alone and this system has been very reliable even in remote areas I visit.

2 years ago

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Verified Customer

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Kerry Klutka Santa Fe, NM

I know very little of other similar systems, but I find this one short on features. You cannot speak through the pendant, which causes me to hobble painfully through the house on a false alarm. They do, however, call before they dispatch emergency services, and I try to keep my cell phone on me or nearby at all times..

3 years ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Please reach out to Customer Care with any additional questions or issues:
1-800-906-0872 or CustomerResolutions@medicalalert.com.

Stay safe,
Alex
Customer Reviews Manager
Connect America

Nov. 19th, 2021

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Verified Customer

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Dorthy D. Winfield New Braunfels, TX

Although I have not had a real Emergency , I do check in monthly and have always had prompt and professional service I do check in cy I do check in monthly a y I do I do. "Check in" monthly and ha

3 years ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Please reach out to Customer Care with any additional questions or issues:
1-800-906-0872 or CustomerResolutions@medicalalert.com.

Stay safe,
Alex
Customer Reviews Manager
Connect America

Nov. 19th, 2021

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Verified Customer

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Terry maraccini Phoenix, AZ

Had a fall, press the button, they talked to me and within minutes I had 3 firemen come in, pick me up from the floor, check over bandaged me even check my heart, I have a heart condition peace of mind, I'm never alone

3 years ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager
Connect America

Nov. 19th, 2021

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Verified Customer

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Joe Humphreys Boynton Beach, FL

Extremely helpful but still have not received my reward card for signing up several months ago when my brother Anthony and I signed up together. We were promised after 3 months we should receive a rewards card in the mail.

3 years ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Please reach out to Customer Care with any additional questions or issues:
1-800-906-0872 or CustomerResolutions@medicalalert.com.

Stay safe,
Alex
Customer Reviews Manager
Connect America

Nov. 19th, 2021

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Verified Customer

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Carol Conner Cusseta, GA

I have set off my medic alert pendant a number of times by losing my balance, not quite falling. There was a fast response each time, inquiring if I was ok or was help needed.

3 years ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager
Connect America

Nov. 19th, 2021

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Verified Customer

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Jennifer Adams Shenandoah, VA

Because last September my 89 year old mother fell one step out on her porch feeding cats. No one would have checked on her until the next morning. Life alert saved her life for sure.

3 years ago

Reply from Medical Alert

Thanks so much for your feedback on Medical Alert! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager
Connect America

Nov. 19th, 2021

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Verified Customer

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Nancy A. Schobert Chattanooga, TN

I called with a question because I had gotten a letter saying that I had purchased a protection plan WHICH I DID NOT DO!!!!! The man I spoke with was totally rude, and wouldn't accept the fact that I DID NOT SIGN UP FOR THIS PROTECTION PLAN. He insisted that I had and told me 3or 4 times that I had talked to someone for 7 or 8 minues and some seconds - I did not, but he kept insisting that I had! MOST ANNOYING!!!!!! RUDE MAN!!!!!

3 years ago

Reply from Medical Alert

Thanks so much for your feedback. We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager Connect America

Nov. 19th, 2021

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Verified Customer

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Michael Bock Ozark, MO

They advertised the fall detections pendant and it is a joke. To test it you throw it in the air and it lands on the carpet and does not go off. The place I spend most of my time is in my carpeted house or maybe outside on the grass so the alalarm would not work there. The only place that it would work is if I were to fall on concrete or a very hard surface. If I were in that type of situation then there would probably be someone to help me like in a store. I cancelled the detection pendant after about a year as I considered it as being worthless.

3 years ago

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Verified Customer

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Barbara Cherokee Village, AR

Using the GPS has saved my life. I fell and was unconscious. When I became conscious the ambulance had already arrived because Medical alert had notified them about my accident

3 years ago

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Spring Youngman Rancho Cordova, CA

Poor customer service. Receive calls to update my service, I say no and feel pressured to accept offer. When I call to end service, I am told the person I am being transferred to will instruct me on how to remove battery to prevent the device activating while in transport back to you and I get no such instructions. This happened both times I returned devices. I call to replace a pendant and told it will arrive in 3 to 5 business days and two weeks later I call back to follow up on why it has not arrived and after speaking with the correct department the pendant arrives shortly after thereafter. I am told refunds take up to 30 days and 30 days later I am calling back to check on the status of my refund and having to wait another 30 days to receive the refund. Also, when I make a follow up call the person who answers my call tells me they don't see notes in my account regarding the previous call and have to speak with their supervisor to be told what to do enable to help me. No one seems to be on the same page there. Your customer representitives are caught off guard when I tell them about the notes I took from my last conversation with a person there or when I tell them according to FedEx you did receive the devise returned to you and the location, date and time it was received at your facility. I am currently still waiting for my refund that should have been received March 10, 2021.

3 years ago

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Verified Customer

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Evelyn

Easy and reliable for our elderly. It can be handled effectively by the client. It gives security and peace of mind for the family and care givers. We know our mom is safe throughout her home and property.

3 years ago

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Verified Customer

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MaryHelen Plumb Portland, OR

Not much help when there is a power outage. And the repition of "calling for help" gadget that does not respond but repeats its message every couple of minutes, with no response available,quite frustrating. Have haD FOR SEVERAL YEARS, VERY SATISFIED, BUT POWER OUTAGE WAS A NEW EXP[PERIENCE

3 years ago

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Verified Customer

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Vicki Hoffman Hudson, FL

Cust Service Reps explain everything to my satisfaction. Easy to test call button and pendant battery. I mistaken hit the call button and immediately received a response from Medical Alert making sure I was OK.

3 years ago

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Verified Customer

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Linda R Morris New Bern, NC

Although we have not had an emergency we've had false alarms mistakenly set off and that in itself gives me confidence that my husband who had Alzheimers is in good hands with MedAlert.. They always have responded within a very short time, faster than I can pick up my phone and dial in. That's pretty quick!!!

4 years ago

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Verified Customer

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Marie Pitman Adamstown, PA

They always respond immediately. When the button is accidental pushed it is never an issue. They contacted my children in the middle of the night and called an ambulance for me.

4 years ago

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Verified Customer

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Peg Lady Lake, FL

Wearing the bracelet is conveniant, however, the new Fall alert device is bulky plus you've told me not to wear it to bed. The most likely time for me to fall would be getting out of the bed in the middle of the night when I'm still half asleep.

4 years ago

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Verified Customer

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Claudia L. Silkey Santa Rosa, CA

I have dropped it and it did now sound the alarm that I had fallen, several times. Also, I pushed it twice for 911; it just rang and rang--they never answered. A person was having a heart attack, and I could have got an earlier response. The battery does NOT last 4 days, as I was told--about 2 days. I called in a few times to report issues and was not offered an exchg and it is a brand new device--at least the first time I called.

5 years ago

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Verified Customer

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Beverly Machuca Colorado Springs, CO

I appreciate the quick respose to my call, i also appreciate their alertness when my unit falls or is pressed by accident and when i dont test it they call me to make sure i am ok

5 years ago

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Verified Customer

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Chris Clifton

Sometimes the device calls for help for no apparent reason. This happened twice for me. Sometimes the device does not work when I test it for a fall. It doesn't seem to work on carpets and my home has wall to wall carpeting. Yet it called when it accidentally dropped from my hand about three inches on to my bed.

5 years ago

Medical Alert Reviews