Name: Medical Alert
Rating: 4.0

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Featured Review

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Verified Customer

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Marceline Garner Cameron, MO

I had only had Medical Alert 4 months, when I fell in my closed garage on 11/13/2019. My left hip was broken, and i could not get up. I pressed my Medical Alert bracelet. They contacted my daughter in Dallas, Texas, my niece locally, and within 20 minutes the responders were here. They were able to use the hidden key to gain entry, found me, and got me to ER. Without the Medical Alert, who knows how long it might have been before I was found!

4 years ago

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Deann

I chose to work with medical alert when I had fallen and knew I might need help in the future. I am so much better now, and reached out to see if there would be a possibility of a bracelet instead of a necklace. I have not been able to get someone to follow through with me.

1 week ago

Reply from Medical Alert

Deann, Thank you for your feedback. I have sent you a private message requesting some additional information.

Mar. 26th, 2026

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Iris

My family and I highly recommend Medical Alert. My 88 year old Mother wants to live in her home. She has to use a walker to get around. My Siblings and I do not have the space or ability to care for her in our homes. I am 71 with serious health issues myself. My brother and his wife also have full time jobs. We chose Medical Alert based on the good reviews, and most reasonably priced alert system compared to the others we researched. So far Mother has had several falls and Medical Alert was quick to respond, and has been a life saver for Mother, and for our peace of mind. The customer service has been amazing! They respond quickly and are so kind and patient when we have questions or need assistance If you have a loved one who wants to be independent and stay at home, we highly recommend giving them a call. This was a perfect choice for our Mother, and for our peace of mind!

2 months ago

Reply from Medical Alert

Iris, thank you for your feedback! We appreciate our customers and appreciate the time you took to leave us a review. We're honored to be a part of your mother's safety plan, and we're delighted to hear that we were able to assist her when it mattered most!

Jan. 15th, 2026

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Joanne

Needed to have protection for help if I need it. I Just got my Visa Bill & I'm still getting charged a $5:00 charge that I had with my OLD equipment. I updated my equipment PAY MORE so this $5:00 needs to be taken off my bills.

1 month ago

Reply from Medical Alert

Thank you for bringing this to our attention. We take this feedback seriously and your satisfaction is very important to us. I was not able to locate the account with the information provided. Please contact our Customer Service department at 1-800-906-0872 or CustomerResolutions@medicalalert.com so that we can get this matter escalated over to our supervisor team to investigate and follow up with you to address all your concerns.

Feb. 24th, 2026

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Shirley

I have not used Medical alert for sometime as my living situation ahas changed and I wasn't sure if I needed it anymore. but I think I should wait and see a bit longer and find out if having this is still important thank you nan lightner

1 month ago

Reply from Medical Alert

Thank you, Shirley! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Feb. 25th, 2026

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Rebecca

I was disappointed to be told that the wrist devices did not have the power o r service potential to allow me to respond to the voice as to if I have fallen ; have had difficulty hearing the voice; told that only the necklace device had the ability to work inside the home- which is not what the sales pitch indicated; not interested in having the necklace dangling around my neck;

1 month ago

Reply from Medical Alert

Thank you for bringing this to our attention. We take this feedback seriously and your satisfaction is very important to us. I was not able to locate the account with the information provided. Please contact our Customer Service department at 1-800-906-0872 so that we can get this matter escalated over to our supervisor team to investigate and follow up with you to address all your concerns.

Feb. 19th, 2026

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Charles

Their response when my parents needed them was spot on. They called me to let me know what was going on with my parents so I got to the hospital about 4 minutes after my father arrived. Thank you for all your help!

1 month ago

Reply from Medical Alert

Charles, thank you for your feedback! We value our customers and are honored to be part of your parent's safety plan. We appreciate the time you took to share your experience.

Feb. 6th, 2026

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Sharon

I have had my Medical Alert for just abou ta year. Everyone there has been very caring and helpful. I've had to call several times when I've fallen in my yard. I have neuropathy in my legs and feet and cannot get up by myself. In July, I fell in my driveway and had an open fracture of the elbow and a broken hip. All of the emergency personnel were wonderful. Each time I've had to call, everyone has been very comforting and caring, and knowledgable with my injuries.

3 months ago

Reply from Medical Alert

Sharon, Thank you for your kind words! We’re thrilled to hear that your experience with us has been positive. Your safety and peace of mind are our top priorities, and we're glad that we could be there for you when you needed us.

Dec. 11th, 2025

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Paul

I only used it once in a year but it worked. Fire department was here in just a couple minutes.

14 hours ago

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Jany

Your company needs to improve to hire good training communication operators services to customers very rudeness not courtesy when customers change mobile device ,first I signed up traditional cellular plan for few years your company services ok to me but I switched to mobile plan the company phone/text keep bothering me daily I mailed back the traditional system back to medical alert I response back through emails

3 weeks ago

Reply from Medical Alert

Hi Jany.
We’re sorry to hear about your experience. This is not the level of satisfaction we strive to provide for our customers. We take our customer complaints very seriously and would like to look into what you have described. I have sent you a private message requesting some additional information.
Thanks in advance!

Mar. 11th, 2026

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Chuck

I've had to use Medical Alert a few times to go to the hospital and found they are very reliable. The staff are very professional.

3 weeks ago

Reply from Medical Alert

Chuck, thank you for your feedback! We value our customers and are honored to be part of your safety plan. We appreciate the time you took to share your experience.

Mar. 11th, 2026

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Diana

I am not happy with the time it takes from when I push my button to when I am actually hooked up to a person. It takes time to go through this connections and in that time I could be badly hurt that should be shortened up somehow thank you.

2 months ago

Reply from Medical Alert

Diana, thank you for your feedback! We appreciate our customers and appreciate the time you took to leave us a review. If you have any questions about your equipment or service, please call our Customer Service Department 1-800-906-0872 or CustomerResolutions@medicalalert.com. Our representatives will be happy to assist.

Jan. 9th, 2026

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Laura

The response is immediate when the button is pressed. I feel comfortable knowing that in an emergency I get help. I get reminder calls to test the devise every month, and even when the button is activated by error they make sure I am OK. They are always very kind and helpful.

3 months ago

Reply from Medical Alert

Laura, thank you so much for your kind words! We’re thrilled to hear that your experience has been a positive one. Your feedback means the world to us, and we’re glad we could meet your expectations.

Jan. 2nd, 2026

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Christine

My mother has fallen several times and needed to be able to contact emergency services when she falls.

4 days ago

Reply from Medical Alert

Thank you for your feedback, Christine! We value our customers and are honored to be part of your mother's safety plan. We appreciate the time you took to share your experience.

Mar. 30th, 2026

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Melinda

When I press the button two times on 1/17/26 no one call to see what was the problem. That bother me. I thought that when u press u should get a call n no calls on neither phone

1 month ago

Reply from Medical Alert

Thank you for bringing this to our attention. We take this feedback seriously and your satisfaction is very important to us. I was not able to locate the account with the information provided. Please contact our Customer Service department at 1-800-906-0872 or CustomerResolutions@medicalalert.com so that we can get this matter escalated over to our supervisor team to investigate and follow up with you to address all your concerns.

Mar. 4th, 2026

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Marcia

Didn,t. My daughter got it. Disappointed that you can only communicate in room where device is. What's the probability of you being in one room if you fall. thought you could talk into neck device like on tv. I'm just as well off with my cell phone.Emergency does not have to knock down my door if I give them garage code on my cell phone. Commercials are deceptive.

1 month ago

Reply from Medical Alert

Thank you for bringing this to our attention. We take this feedback seriously and your satisfaction is very important to us. I was not able to locate the account with the information provided. Please contact our Customer Service department at 1-800-906-0872 so that we can get this matter escalated over to our supervisor team to investigate and follow up with you to address all your concerns.

Feb. 19th, 2026

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Sue

Questions answered promptly, always has people available when you call. Prompt on addressing any problem with the equipment or billing

1 month ago

Reply from Medical Alert

Thank you, Sue! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Feb. 11th, 2026

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Deborah

Because I live alone and like to travel and fall sometimes Medic Alert just made both my family and myself feel better and safer

1 month ago

Reply from Medical Alert

Deborah, thank you for being part of our family and glad that you feel safe with our service. We appreciate the feedback and for this kind review. Please be well, safe, and take care.

Feb. 11th, 2026

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Barbara

Medical Alert watch has met all my needs as far as functions. It is a hardship on my budget. Senior widow income is only social security.

1 month ago

Reply from Medical Alert

Thank you for your feedback Barbara! We appreciate our customers and appreciate the time you took to leave us a review.

Feb. 6th, 2026

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Charles

.Was told when I signed up by Pam D. that price would never increase. On 10/14/25 per Catherine ?? that for additional $10.00 /month device replacement insurance. On 11/25/25 per Antwon T. that for additional $5.00/per month price was guaranteed for the next 5 years. He said he would talk to supervisor to try and get a better price and that he would get back to me the following week. I called and e-mail him 3 times since then and still have not heard back from him. I DO NOT LIKE TO BE DECEIVED OR LIED TOO. Charles M.

3 months ago

Reply from Medical Alert

Charles, thank you for your feedback. We’re sorry to hear about your experience. Please reach out to us CustomerResolutions@medicalalert.com and we'll work towards resolving this matter for you.

Dec. 19th, 2025

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Marilyn

The new one out (wrist model) was not set up right. The band could not be latched so I sent it back. I'll stay with what I have. I wear both the wrist band and medical alert unit. When the medical alert is being charged I still have the wrtist band on. OIt works out fine.

3 months ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Dec. 17th, 2025

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Helen

Have the security I need. They help when needed.

4 days ago

Reply from Medical Alert

Helen, thank you for your feedback! We value our customers and are honored to be part of your safety plan. We appreciate the time you took to share your experience.

Mar. 30th, 2026

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Judy

Advice of my doctor due to health issues

1 week ago

Reply from Medical Alert

Thank you for your feedback, Judy! We appreciate our customers and appreciate the time you took to leave us a review.

Mar. 26th, 2026

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Susan

Worked like a charm. My almost 96 year old mother was dizzy about 7 AM. She knew enough to push the button - and was able to hear the responder talk. She told them the problem. They were unable to get in touch with the 3 local contacts, so they called EMS. EMS knew how to get in without breaking the door. I was able to go to the emergency room (after I was aware of the issue) and be with my mother. I was extremely pleased that it "worked like a charm". It also gave me confidence in them.

8 months ago

Reply from Medical Alert

Thank you for your kind words, Susan! We’re thrilled to hear that your experience with us has been positive. Your mother's safety and peace of mind are our top priorities, and we're glad that we could be there for her when she needed us.

Jul. 9th, 2025

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Arlene

My conservator ordered it. I can't wear the alarm around my neck, as it hits my kitchen sink and that sets it off. I've also set it off while sleeping. After several false alarms I quit wearing it.

2 weeks ago

Reply from Medical Alert

Arlene, thank you for taking the time and sharing your valuable feedback with us. Feel free to call our customer service department at 1-800-906-0872 or CustomerResolutions@medicalalert.com so that we can discuss your account with you to see if there are other options that may be a better solution for you. Please be well, safe and take care.

Mar. 17th, 2026

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Joann

After I had a heart incident and surgery I felt it was an appropriate decision .

3 weeks ago

Reply from Medical Alert

Thank you for your feedback Joann! We value our customers and are honored to be part of your safety plan. We appreciate the time you took to share your experience.

Mar. 11th, 2026

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Valerie

Converted from previous limited M.A.system . Too long ago to remember reason for original buy but it's been satisfactory so I continued.

3 weeks ago

Reply from Medical Alert

Thanks so much for your feedback Valerie! We value our customers and appreciate the time you took to share your experience.

Mar. 11th, 2026

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Elizabeth

Medical Alert was recommended to me by Heightened Independence And Progress. And I'm very pleased with my choice!

1 month ago

Reply from Medical Alert

Thank you for your feedback Elizabeth! We appreciate our customers and appreciate the time you took to leave us a review.

Feb. 18th, 2026

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Virginia

When Iam alone I wear the medical alert because I just had a partial knee replacement and am careful not to fall

1 month ago

Reply from Medical Alert

Thank you for your feedback, Virginia! We appreciate our customers and appreciate the time you took to leave us a review.

Feb. 11th, 2026

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Jacquelyn

They are always dependable. They respond immediately, and they respond if they detect a fall even if there is not one.

1 month ago

Reply from Medical Alert

Thank you, Jacquelyn! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Feb. 11th, 2026

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Edward

It works like advertised. I am and my family are very satisfied with unit after several months of use.

1 month ago

Reply from Medical Alert

Edward, thank you so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Feb. 6th, 2026

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George

Medical alert never let my father or my family down. They were always there to help when there was a problem. Would recommend to anyone!

2 months ago

Reply from Medical Alert

George, thank you for your feedback! We value our customers and are honored to be part of your father's safety plan. We appreciate the time you took to share your experience.

Jan. 8th, 2026

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Scott Biddulph

I had my dad with this service for about 4 too many years. When he started becoming forgetful I order basically the pendant and bracelet and home monitor station. I initially paid for the GPS tracking so when he was out and about I could keep up with where he was. The GPS tracking almost never worked. It always showed him at home. I thought well maybe he's not wearing it - but I took it for several rides and it never tracked. biggest waste of money. What was worse is that when I called to cancel the tracking - the yearly price actually went up for just push button emergencies and fall detection over what I paid for GPS tracking. Before dad passed in December - he had 8 falls over a 2 month period of time and the fall detection only worked twice. It did not work on his last fall either that put him in the hospital prior to his death. These people are nice on the phone and act like they want to help you but good luck getting them on the phone, updating or changing service, and it took almost 2 months to get an account credit. Why didn't I stop it earlier? We did not realize until dad starting falling so much that the fall detection was not as we thought. If you are having any of these issues - please use them as warning signs. Always confirm the product is working as advertised.

1 month ago

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Verified Customer

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Dareen

My children chose the alert for me but I am very happy with it. Easy to use and works as advertised. I have used it during the night and help arrived in a few minutes.

3 months ago

Reply from Medical Alert

Dareen, thank you for your feedback! We value our customers and are honored to be part of your safety plan. We appreciate the time you took to share your experience.

Dec. 19th, 2025

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Mark

You are using AI..not for our benefit but only for yours. I went thru all the promps with your AI "person" gave "her" all the information she requested. She connected me to a live person who proceeded to ask me the same questions. What good is AI but to make you more profit. Fix this.

3 months ago

Reply from Medical Alert

Thanks so much for sharing your feedback, Mark! We appreciate the time you took to let us know about your experience. Your thoughts help us to continually improve.

Dec. 19th, 2025

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Joanne

Response time is fast very though and professional

5 days ago

Reply from Medical Alert

Thank you for your feedback! We appreciate our customers and appreciate the time you took to leave us a review.

Mar. 30th, 2026

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Eileen

It's a fine product to serve the purpose.

5 days ago

Reply from Medical Alert

Eileen, thank you for your feedback! We appreciate our customers and appreciate the time you took to leave us a review.

Mar. 30th, 2026

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Jean

Wanda was very helpful when I ordered this system for my mother. When it arrived, there was no medical alert bracelet and we have tried several times to have it sent (we were told it would arrive in the mail). Set up was also difficult as there was no person available to speak with (seemed to be and AI voice). Finally was able to reach a customer service rep to help.

4 months ago

Reply from Medical Alert

Jean, thank you so much for sharing your feedback. We appreciate the time you took to let us know about your experience. Your thoughts help us to continually improve.

Nov. 20th, 2025

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Verified Customer

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Nancy

The price and the GPS is just wonderful.

1 week ago

Reply from Medical Alert

Nancy, thank you for your feedback! We appreciate our customers and appreciate the time you took to leave us a review.

Mar. 19th, 2026

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Lorraine

I like the feeling of safety with my necklace, but the fact that the lockbox jammed with my key in it, no one could get in. It had to be cut off my door.

1 month ago

Reply from Medical Alert

Thank you for your feedback! We appreciate our customers and appreciate the time you took to leave us a review. If you have any questions about your equipment or service, please call our Customer Service Department 1-800-906-0872. Our representatives will be happy to assist.

Feb. 6th, 2026

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Verified Customer

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Joycena

Customer service is good Ppl that answer the alert is awsome and helpful. My medical Alert button is awsome. People loves it because one day I was at my center and I lean over to get something off the table not hearing my alert goes off so I was just talking to my friends 3 big mens came in the center lol we all was confuse why they are here we look at them they look at each and everyone to see if it was a problem. So they ask is anyone wearing a medical Alert button.?before I can anything everyone pointed at me they question me i was good and they left. We had a discussion about it they wanted to know how did they knew where I was. They was told it has a tracker. They was talking about getting one I actually felt so safe that medical Alert button company cares I felt special that day.

1 year ago

Reply from Medical Alert

Thank you for your kind words, Joycena! We’re thrilled to hear that your experience with us has been positive. Your safety and peace of mind are our top priorities, and we're glad to be here for you.

Feb. 20th, 2025

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Verified Customer

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Nancy Gomes Inverness, FL

Funny, as I was dismantling my old Medical Alert box, I dropped the plug, then dropped the unit as I tripped over the wires and fell. I hit my orbital bone and nose on the floor which resulted in the mother of all black eyes. I did get the new unit properly installed, and the fall detector is working fine. I tested everything, telling the person who called that it was a test and everything was fine. The fire department life support unit and an ambulance with EMTS showed up at my house a few hours later, just checking that I was OK. They said it was a service and there was no charge. It was my second fall of the week, the first fall resulted in a trip to the emergency facility. I had a broken rib. Luckily I have not fallen since.

2 years ago

Reply from Medical Alert

Thank you, Nancy! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

May. 8th, 2024

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Verified Customer

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Sara Lovelock, NV

Since I've had my Medical Alert bracelet, I have accidentally set it off and response was immediate and insistent. I was sound asleep at 4:30 a.m. and was awakened by what sounded like someone talking just outside my window. While I was drowsy, the "person talking" got progressively louder until I got up to investigate. The lady on the unit was polite and explained my unit had alerted, she agreed it was an accidental alert and she wished me a good night. I'm impressed and would readily recommend this product anywhere I thought someone might benefit from having it. It simply makes me feel safer in case of a fall or accident in my home.

2 years ago

Reply from Medical Alert

Thank you, Sara! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

May. 8th, 2024

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Verified Customer

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Peggy Sheets Albuquerque, NM

First it was the price that got me and after that it was the personnel. I have had several flash alarms by mistake and they have always been very nice. I cannot remember this lady's name that she called to check on me after several months of not checking in. I didn't pay attention that I needed to do that. But it was a blessing to talk to her since she convinced me that I needed a different alarm necklace. I was trying to save money but not getting the fall detection device I'm not really what is the reason I got this. I'm very blessed and thankful for that person and I wish I could remember her name.

3 years ago

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Verified Customer

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Margo B. Sisson

I've had excellent service from Medical Alert. I've never actually needed them, but occasionally I hit my button by mistake and they always respond. I feel guilty thinking I am bothering them, but they have never made me feel this way. - Even though I have rated them very high, I recently had a situation where I was mistakenly charged double for a new medical alert. I called them and they credited the $50.00 overcharge. However, I was charged $54.50 and and to date I have not been refunded the $4.50. I realize it's a small amount, but it's the principle of the issue. They overcharged me and they should refund me for the full amount.

6 years ago

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Verified Customer

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Alyce Marshall New Milford, PA

I got this product for my mother who has fallen out of bed a couple times. Once she started using Medical Alert, they would dispatch me when she didn't respond right away to them in an emergency. There was one incident where my mother pressed the medical alert button when I was out of town. I didn't hear my cell phone go off, so they went and called the very next person on her 'list of people to contact'. They've been very patient and quick to respond! It's a very lightweight device, and there are many options for her to wear it. She can wear it as a necklace or as a wrist bracelet. They give us peace of mind, and it's nice to know that they can get there faster than I can in an emergency.

7 years ago

Reply from Medical Alert

Hi Alyce,

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Sep. 28th, 2018

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Verified Customer

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Anonymous

I think they were the first company that contacted me, so I took it. I've seen other companies advertised, but I decided to stick with Medical Alert. I guess the price is okay, I have to pay every month but it's fine. I have the device that you have to push to call them and I just got the new necklace that's supposed to detect when I fall. I'm satisfied with the first one, but I'm having problems with the necklace. I haven't even touched it, I just sit around with it under my shirt, but it has had a lot of false alarms. I've had 3 calls in the last 2 days. I don't want to hear from them that I need to be more careful or things like that. I think it was last year when I actually used it. I fell in the kitchen and pushed the button to get help. Two men came out right away and took me to the emergency room.

7 years ago

Reply from Medical Alert

Thanks so much for your feedback. We value our customers and appreciate the time you took to share your experience.

So glad you got the help you need!

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Jun. 14th, 2018

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Verified Customer

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Anonymous Apple Valley, CA

I have a back injury so I don't really walk more than a few steps at a time. I knew I needed something like this. I was looking around at various ads and found one at a local drugstore for Medical Alert. I called, got the information that I needed, and signed up. They've handled all of our interactions professionally. Lately I've had some problems with the button because it's very sensitive. The other night, when I was ready to go to bed, I put it in my nightstand drawer. I dropped it maybe 3 inches on something off and it just went off. I had to answer the phone to let them know that I was ok. The other night I had it in my hand, just resting there, and it went off. I made my way to the base unit as quick as I could to tell them it was not an emergency but what came out was this robot voice that would only take yes or no as an answer.

7 years ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Jun. 14th, 2018

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Verified Customer

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Fred Macedonia, OH

When my wife passed away last year I was looking into a service like this. I had all the information, so I thought that getting it would be a good thing for me. It has been a good deal so far. Shortly after I got it I fell outside and hit my head in the driveway. I wasn't hurt badly but I used it and they came for me and took me to the emergency room. I also accidentally bumped it when it was in my pocket. They called me and asked me if I was alright and I just told them I was. They are really good. At some point I lost the receiver or some other bit of the thing, so I called them and I got another one in the mail. When the snow melted I found it on the ground and it still worked so I just sent it back. One of the things I'd like them to change is the range of the medallion. You can only use it to talk to them if you're within a certain range of it. If I were to fall in a different room in my house, I would basically have to yell for them to hear me. Because of that I basically have my medallion and the receiver on me all the time.

7 years ago

Reply from Medical Alert

Hi Fred,

I am so sorry about your wife.
Thanks so much for your feedback. We value our customers and appreciate the time you took to share your experience.

I've shared your comments with product development.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Jun. 14th, 2018

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Verified Customer

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Andre Gordon

I live alone and didn't really feel confident on my own, that's why I got one of these. I went with Medical Alert because they have a GPS system so, no matter where I am, they can send me help. Now I feel safer when I'm at home or when I drive. The devices are compact and they don't take up a lot of space. The pendant is very handy. You can wear it around your neck and if you fall it will alert someone right away, you don't even need to push the button. Luckily I haven't had to use it. Unfortunately, I've been having some false alarms because I jump or push the button at night while I sleep. I wish there was a way to cancel the alarm for whenever that happens. On those occasions it sometimes takes them a minute or two to come on the line. Still, it gives me peace of mind knowing that I have the equipment. If I need it, help is just a button push away.

7 years ago

Reply from Medical Alert

Hi Andre,

Our GPS device is excellent.

Thanks so much for your feedback. We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Jun. 14th, 2018

Medical Alert Reviews

Summary of Reviews