Name: Medical Alert
Rating: 3.8

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Verified Customer

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Grace Johnson Charleston, SC

I shopped around for quite a bit before settling on them. Their price looked right and I had heard good things about it from other people so I went for it. We haven't had to use it yet but we have pressed the button by accident a couple of times and they have been very responsive. When that happens we just tell them there's no reason for them to send someone out and that's it. It's very easy to use. Whenever I've called, they answer my questions. I've had to turn the service off and later I turned it back on but they gave me no trouble about it. They're just easy to work with.

8 years ago

Reply from Medical Alert

Hi Grace,

So glad it's working out! Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Jun. 14th, 2018

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Verified Customer

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Audrey Rafferty Kenosha, WI

I don't use it all that much. Customer service is very good, they answer when I push the button. I couldn't ask for anything more than that. Sometimes my dog manages to push it so I have to explain to them that my dog was the one that did it and not me. The necklace is a little uncomfortable, but I can't wear the one on my wrist either, so I'm just managing with that one.

8 years ago

Reply from Medical Alert

Hi Audrey,

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Jun. 14th, 2018

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Verified Customer

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Bob Hodges Poulsbo, WA

I live in a retirement home and since I got it I've used it twice. The first time I slipped and fell in my living room. I pressed the button and since I was close enough to the other part I was able to tell them that I had fallen and that I couldn't get up. Pretty soon they came out and picked me up. The second time was kind of similar. I fell and I couldn't reach out to the retirement home's emergency people so I pressed the button and they showed up along with the nurses. On both occasions everything just went well, the thing worked.

8 years ago

Reply from Medical Alert

Hi Bob,

I am sorry you have fallen but glad you're taking precautions.

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Jun. 14th, 2018

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Verified Customer

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Roberta Feagans Ashburn, VA

I've had it for about 2 or 3 years. They were the first ones I called after I saw an ad or something. Just for fun I called another company to check and they were twice as high in price. I put it on first thing in the morning take it off last when I'm going to bed at night. When I use it, they call me right away. I just got the new device that they have that will automatically call them if you fall. It works very well for me.

8 years ago

Reply from Medical Alert

Hi Roberta,

Yes, we are very affordably priced.

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Jun. 14th, 2018

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None Woodland, CA

I've never really had to use it but I wear it every day. Sometimes the emergency people will come on even though I never touched the button. Usually it's because I put my pendant down too hard or something. When that happens the red light comes on, a voice starts talking, and if I don't cancel the alarm fast enough, someone will come on the line and ask me if I'm ok. It's a bit expensive but I don't mind paying that much for my own safety.

8 years ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Jun. 14th, 2018

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Verified Customer

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D.J. Eugene, OR

We checked around different services and decided that they gave us the best advantage and service. They just have everything I need. I haven't had much contact with them, but any question I've had, they have answered it. I have the watch one on me most of the time but I recently got the new one. That one automatically knows if I fall without me having to push the button or anything. I only put it on when I go out though.

8 years ago

Reply from Medical Alert

Hi D..J.

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Jun. 14th, 2018

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Verified Customer

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Patricia Charlotte, NC

I had seen their advertisements and liked what they said you know. They could respond right away and send medical help, so I just decided to go with Medical Alert. I really haven't had to use it but I wear the necklace every day. The button itself is easy to use. You don't really need to learn how to operate it, you just push the button. Sometimes when I'm working in my home I'll hit it against something and they always respond. I think they're very reliable and their staff is very courteous. It's probably one of the best companies out there for medical assistance.

8 years ago

Reply from Medical Alert

Hi Patricia,

We're always here for you! Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Jun. 14th, 2018

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Verified Customer

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Frank Lando Las Vegas, NV

My husband needed it at the time. He was always falling in the bathroom, the kitchen, and even when he was leaving a room. Since I couldn't pick him up, I needed to have something to call people to help me get him up. He has used it in different occasions, when he gets up at night to go to the bathroom, in the afternoon, etc. since he could fall anytime.

8 years ago

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Verified Customer

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Catherine Hodel Fayetteville, AR

I've never had to use it, thank god, but it's very comfortable. I wear it everyday and I have the control unit close by. I think it's great. Whenever I accidentally push the emergency button they've been there right away. They're very patient and pleasant. They could get upset by the accidental push, but they don't. I've really enjoyed having it. It has been very helpful.

8 years ago

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Verified Customer

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Linda Jones Fuquay Varina, NC

One of their representatives called me and talked to me about protection and all that. That's when I decided I needed to get it. I put it around my neck in case something happens. Though a lot of the time it kind of gets in the way and bumps against everything. Still, since I'm on my own most of the time, and I drive sometimes, I know it's there if I need it. I can use it in the shower too, which is great since I've fallen there before. It's helpful and a really good device.

8 years ago

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Verified Customer

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Angie Clayton Manhattan Beach, CA

I just wanted to have one for me and I happened to see theirs, so I ordered it. Since I live on a two story house and I'm mainly on the floor upstairs, it's useful to have. I use it every night and if I'm home during the day. I also often keep it on when I leave or go out. Whenever I have contacted them they've been very helpful with whatever problem I have. I feel safer having it on. I'm happy with it.

8 years ago

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Debby Tatigian Rockville, MD

At the time I saw an advertising on CBS and I got one for my mother back then. When it came to getting something for myself, I decided to go with them. I've never had to use it, thank goodness. At first I was worried about sleeping with it because I thought the alarm would go off by mistake but that has never happened. I don't have that much experience using it, but every time I have a question they have been more than helpful and they don't pressure you. No question seems to be too stupid to them.

8 years ago

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Glenn Artress Gaylord, MI

I can't quite remember why I got it first, probably because I used to have it years ago. I had to use it for an emergency a while ago, I think it was because I thought I was having a heart attack, though that wasn't the case. Still, on that occasion and whenever I call, which is a really rare occurrence, they answer my calls and are there right away.

8 years ago

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Marlyn Davidhizar Elkhart, IN

We got set with a different one and paid for that one. In the end we went back and after having it for a bit we decided to try a different one. A few years ago I broke my ankle so I pushed the button. My daughter, who lives a few doors down, was very surprised that they were here within just a couple of minutes. It's a pretty fast service. There have also been accidental calls because the thing went off on its own. Still, I'm satisfied with it. It's better than the one we had before.

8 years ago

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Marie Franklin Manchester, MO

I happened to see their advertisement and it seemed like something I could use. I usually put it on first thing in the morning and wear it until I go to bed. They are very conscientious. They've called me because I hadn't contacted them in a while. That time they checked on my equipment and everything to make sure that it was all working and in great condition.

8 years ago

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Carol Fortuna Costa Mesa, CA

Since I'm a widow and I live alone, I wanted to have something that would alert somebody in case I fell or needed help. I called LifeAlert and then Medical Alert and I just figured they were the best of the two. I've never used it, but I bought it as insurance in case I fell and couldn't get up. I do not like the wristband. As soon as I started using it I got wrist pain. It would come off when I was sleeping and it was made with such cheap materials that it just fell apart. I'm wearing the necklace now because of that.

8 years ago

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Diane Moore Scandia, MN

My father read about it on the paper and we just decided to try it. I have it on my cupboard and it's there if I need it. I don't like the button they gave me that can detect falls automatically. It's so sensitive that even if I swing the thing a little it goes off. I stopped wearing it and as far as I'm concerned it's a waste of money. Still, I do like the service. One time I fell and couldn't get up myself, so I pushed the button. They called us back promptly and got the ambulance for me. The police were actually the first ones to get there but they got the ambulance too. I know that there's a few similar devices that are a little less expensive.

8 years ago

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Marie Carter Autryville, NC

I didn't really shop around much. I just saw and ad for the medical alert and got it since I fall a lot and I'm handicapped. I wear it constantly, day and night. One night I had a really bad fall and no one was close by for me to reach them. I was glad I had medical alert with me because they were quick to respond to me and get an ambulance. I'm thankful that I had it and I could reach the hospital. The only thing is that I wish I could use the device while away from home. The thing is not really expensive, but it's worth it.

8 years ago

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Anita Hynes Coxsackie, NY

At the time it was the only one I had heard of. I generally take the GPS with me when I leave the house since I like having it with me. If I have any questions they have no problem when giving me good answers. I've tested the device and it works well. If there's ever any problem or if it needs to be replaced, I know right away because they call me to let me know.

8 years ago

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M.T. or Anonymous Lockhart, TX

It was the only service that I looked at, I just got it. I wear it all day and night, though I was told I shouldn't wear it at night time. They actually sent me another one so I could wear one at night time and the other during daytime, but I honestly think it's a bit of a hassle. The one that I have was actually upgrades to a smaller thing now. I haven't really had to push the button for an emergency yet, but customer support seems to be ok. I hope I never have to test it, I've fallen enough already, but so far so good. I haven't had any problems with it. It is a little expensive though.

8 years ago

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Dianne Read Gilman, WI

I've had it for so long that I don't even remember why I got it exactly. It was probably because of its price. I've never had to use it, but I test it every month or so. It seems to work ok and it makes me feel safe to have it. I got the one that detects falls on its own and it's really touchy. I've set the thing off a few times without realizing it. Still, I haven't had any problems with it.

8 years ago

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Dorothy Brown Clovis, NM

I try to put it on as soon as I get up in the morning and I wear it till I go to bed at night. If I need extra safety, I wear it all night in case I have to get up and go to the bathroom. I've never used it for an emergency, but I test it every month. I like it because I can carry it with me when I travel, in case something happens. Since I travel alone very often to go to Texas, it's really convenient.

8 years ago

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Anonymous Dearborn, MI

I've had it for many years because I live alone and I'm handicapped. I recently got upgraded to the one that you can just carry with you instead of using the machine. I can still drive, and I have a walker and a wheelchair, so I can wear it around my neck all the time. I guess the only downside is that I can't sleep with it, but I keep it next to my bed when I sleep. The only thing is that I haven't done the whole booting up process yet, which caused a problem when I fell a couple of days ago. The thing wasn't working and the base wasn't receiving a call. I was still able to get the doorknob and get my dog to get to my phone and call 911. The EMT were able to get to me and help me up. Customer service has been very friendly and nice about everything though.

8 years ago

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Dana Snyder Tarpon Springs, FL

I've used it a couple of times, once for my husband and twice for myself. On one of those occasions, I fell and pressed the buzzer. Since I was too far away, I couldn't get to the speakers, but they sent people anyways. They knocked on the door and were very prompt. The people that came were very polite, helped me up, and dusted me off. The res ponders, usually from the fire department, are also very nice and helpful. Even when my cat accidentally hits the buzzer, I jut call them to let them know that it was a mistake and they are very nice and patient about the situation. They have a lot of patience with one's disability. Medical Alert has given me new courage, especially when it comes to falling.

8 years ago

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R.I. Providence, RI

My doctor recommended I get this after my daughter researched it. I'll be 90 soon and he didn't think I should be alone all day because I have a heart condition. I wanted to continue living on my own, I like my independence and so I got Medical Alert. On a typical day, I get up and put it on. I bring it into the bathroom with me, shower, get dressed and I put it on. I take it off when I go to bed and that's that. I've set it off accidentally several times, it is hard not to make it go off. In fact, since I have it set so that it detects falls automatically I've set it off sometimes like that. We did have a problem once while ordering, but my daughter got on the phone with them and the Medical Alert people were very nice about it and fixed the problem. It makes me feel a little safe. It's as if a friend or somebody was always with me to give me the protection that I need.

8 years ago

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Bernard Lochotzki Port Clinton, OH

When my dad was out into his trailer he had bumped the device and did not realize it. They called me and called SWAT to make sure he was ok 'because nobody was responding. They were very quick in responding. Other than that I don't think we've had to use it. I've always had really good information from them and they've helped me set up the Medical Alert system. They're always very pleasant and patient. I'm really happy with them.

8 years ago

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C.K. or Anonymous Eugene, OR

I've only needed it once when I had an anxiety attack. I wasn't sure if it was that or a heart attack so I called them. They were very thorough, double checked with me to make sure that I was ok. They called me back, left a voicemail in fact because my phone was off, and told me they had sent someone to check on me. They were there in a very short time and took very good care of me. It all took 5, maybe 10 minutes. Other than that, I've accidentally set it off several times but they've been very good sports about that.

8 years ago

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Gregory Neher Marianna, FL

I have no problem with it. I just carry it anywhere, tho I haven't had to use it. I've hit it accidentally a couple of times and gotten a good response from them. One time I accidentally set it off and it took a long time before they responded. When I first ordered it they sent me one unit that didn't work, but they got me a new one as quickly as possible. They're fine and they listen to us.

8 years ago

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Sally Sheridan Shelton, CT

I feel comfortable having the necklace device. As soon as anything goes wrong, I just push the button and my family knows right away. My husband also needed it. He was on the last stages of cancer and would fall quite often. I wasn't able to help him up, so I would just use Medical Alert and they would come right away. They just take my information and have been very helpful. I'm glad I have it now.

8 years ago

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Donna Mills Ten Sleep, WY

It was a shot in the dark to get it, but I thought it sounded like a good deal. On a typical day I just wear either the necklace or the bracelet. I really haven't had to use it, which is a blessing, but knowing that it's available if I need it is comforting. Whenever I tested the device or pressed it by accident, customer service has been very helpful. They simply verify who I am and tell them what's going on. They have been very good.

8 years ago

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Wolfgang Klaiber Ocoee, FL

It had all the basic things that I needed if I fell: GPS, quick people, etc. I haven't experienced a real emergency, but everything is working fine so far. On a typical day, nothing happens, I mean I just carry the device in case something happens. I've tested it and every time I needed a representative, I get them. They give good service and answer all of my questions. I'm very satisfied.

8 years ago

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Mary Alexander Columbus, OH

I chose Medical Alert because it has the GPS and it doesn't confine you to your home. I wear it around my neck all the time, except for when I go to bed. I once fell in my home when my son wasn't around, so I pushed the button. They called and asked me if I needed assistance, I said yes and asked them to call my son. He was able to come over and help me up. They were right on it. They were very professional and I was very satisfied with talking and communicating with them. I recently went on vacation and I was happily surprised to discover that the device also worked down there!

8 years ago

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Anonymous Las Vegas, NV'

A few weeks ago I fell and I couldn't reach the phone, but thanks to Medical Alert the fire department and my daughter came to help me, they've been there whenever I needed them. I always wear my necklace and my bracelet when I'm doing work around the house and everything, however, a couple of times my necklace went off and they were calling me, but otherwise I had no complaints, I'm happy with it.

8 years ago

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Hattie Weaver Carson, CA'

The AARP recommended it to me. I still wear the old device, and I have not use the new one, but, I already learned how to use it. I now have the one that I put in my purse and I honestly feel very protected. Their representatives provided me with the information I required. However, whenever I tested it and turn it off, it gets hard to let them know it was a just a test, that is the only problem I have had.

8 years ago

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Mary Bowers Wheat Ridge, CO

After I lost my husband I was alone; I had no children, no grandchildren, nobody. I just felt I needed somebody and this medical alert system was my first choice. I haven't had to use it, but I feel safe wearing it, I put it on in the morning and wear it all day long. Their representatives are very kind, understanding and knowledgeable, always wanting to help making sure I understand how my device works. Medical Alert provides confidence and comfort!

8 years ago

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Verified Customer

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Claude Anderson Bullhead City, AZ

Most of the time I don't even know I'm wearing it. I charge it every night about the same time or so and then it's on for a good 8 hours. Their representatives are very polite when I accidentally set it off, they're right there to check on me anyway. I'm very impressed with the clarity of how they speak to me - it's as if we are almost in the same room. I don't have any problems with not understanding them. I remember I checked them out, to me it sounded the best company and it runs about a dollar and a half or so per day, it's pretty cheap security. I am honesty pleased with it.

8 years ago

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David Lawton Thomson, IL

Their customer service is great. They've been very knowledgeable and they answer all of my questions. They're very helpful. I test it once a month to make sure that the system is working fine and they're right here 24/7. I wear it everyday and can go anywhere with it. I don't have to be around home and if I go out of the country they will find me if something happens.

8 years ago

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Barbara Smith Grove City, OH

My overall experience has been great. I got Medical Alert because I wanted the GPS, to talk right into the microphone to tell what I need, and also because they're less expensive. Anytime I've talked to them it's been my error but they're right there making sure I am fine. When I was on vacation, I accidentally threw my device on the bed and it called right away. I was actually on an island and they found me. I was very impressed with that.

8 years ago

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Mildred Whitwer Lancaster, PA'

I've been getting advertisements from some other companies. Now that I've got Medical Alert I don't need anything different. I'm thankful that I haven't had to use it for anything but it gives me great satisfaction to know that it's there if and when I need it. The representatives have been very helpful, very polite, and I never leave a conversation with a question. They've answer anything I ever had to ask.

8 years ago

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Jean Saint Louis, MO

They have served us well for our aging mother on several occasions. More specifically three weeks ago when my mother phoned me wanting me to come to her, over 30 miles away, because she didn't feel well. After hearing her symptoms I told her to push medic alert immediately and I would meet her at hospital. My mother was suffering a heart attack and we were told by her physicians if she had not called she may have died. Thank you from a grateful family!

8 years ago

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Verified Customer

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Aylo Williams Conway, SC

We love it! My mom and I just absolutely love it. It gives me the freedom to leave the house occasionally without leaving her helpless. If I described their customer service, I'd say they have me at the highest satisfaction. We've just been so happy with them because I've left her alone a couple of times, and my mom has had to use them. They call me and the police. They are just awesome! If someone has an elderly parent, this service gives you a little more freedom. You don't worry as much because you know that if something happens, they have your back.

9 years ago

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Gayla Breedlove Red Oak, AR

They're really nice people. I've accidentally pressed the button before and they came on the speaker right away to make sure I was alright. My mother had the same experience and it was really good. They were nice and fast when needed. I lost my husband in December, so I'm here at the end of the road by myself; I just needed something in case I fall and can't get up.

9 years ago

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james matlak

Closed on Saturday and Sunday so if there is an issue with your device on either of those 2 days it cannot be fixed. Hard to believe you care so much about the health of people. Sad to see money makes your decisions. People get hurt and sick 24/7 yet your company only is open 5 days a week and not 24 hours a day when opened. Not cool, I have battery issues, you keep calling and texting me like crazy but I can't do anything until Monday. Not happy.

2 months ago

Reply from Medical Alert

Thank you for bringing this to our attention. We understand how frustrating it can be to experience equipment issues over the weekend, especially when it impacts something as important as your health and daily care. We sincerely apologize for the inconvenience and concern this situation has caused.

After reviewing your account, I do see that you were recently able to connect with our team and that a work order has been created for a technician to replace your equipment.

While our Customer Service department is not available 24/7, we do want to assure you that our Emergency Response Center is staffed and available 24 hours a day, 7 days a week to assist if help is needed. Our Customer Service team is available Monday through Friday from 8:00 AM to 8:30 PM EDT and Saturdays from 10:00 AM to 4:00 PM EDT.

We appreciate your feedback regarding weekend support availability, and we understand your concerns. If you need any additional assistance, please call our Customer Service Department 1-800-906-0872.

May. 21st, 2026

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Jany

Your company needs to improve to hire good training communication operators services to customers very rudeness not courtesy when customers change mobile device ,first I signed up traditional cellular plan for few years your company services ok to me but I switched to mobile plan the company phone/text keep bothering me daily I mailed back the traditional system back to medical alert I response back through emails

4 months ago

Reply from Medical Alert

Hi Jany.
We’re sorry to hear about your experience. This is not the level of satisfaction we strive to provide for our customers. We take our customer complaints very seriously and would like to look into what you have described. I have sent you a private message requesting some additional information.
Thanks in advance!

Mar. 11th, 2026

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Verified Customer

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Chuck

I've had to use Medical Alert a few times to go to the hospital and found they are very reliable. The staff are very professional.

4 months ago

Reply from Medical Alert

Chuck, thank you for your feedback! We value our customers and are honored to be part of your safety plan. We appreciate the time you took to share your experience.

Mar. 11th, 2026

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Melinda

When I press the button two times on 1/17/26 no one call to see what was the problem. That bother me. I thought that when u press u should get a call n no calls on neither phone

4 months ago

Reply from Medical Alert

Thank you for bringing this to our attention. We take this feedback seriously and your satisfaction is very important to us. I was not able to locate the account with the information provided. Please contact our Customer Service department at 1-800-906-0872 or CustomerResolutions@medicalalert.com so that we can get this matter escalated over to our supervisor team to investigate and follow up with you to address all your concerns.

Mar. 4th, 2026

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Marcia

Didn,t. My daughter got it. Disappointed that you can only communicate in room where device is. What's the probability of you being in one room if you fall. thought you could talk into neck device like on tv. I'm just as well off with my cell phone.Emergency does not have to knock down my door if I give them garage code on my cell phone. Commercials are deceptive.

5 months ago

Reply from Medical Alert

Thank you for bringing this to our attention. We take this feedback seriously and your satisfaction is very important to us. I was not able to locate the account with the information provided. Please contact our Customer Service department at 1-800-906-0872 so that we can get this matter escalated over to our supervisor team to investigate and follow up with you to address all your concerns.

Feb. 19th, 2026

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Verified Customer

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Sue

Questions answered promptly, always has people available when you call. Prompt on addressing any problem with the equipment or billing

5 months ago

Reply from Medical Alert

Thank you, Sue! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Feb. 11th, 2026

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Deborah

Because I live alone and like to travel and fall sometimes Medic Alert just made both my family and myself feel better and safer

5 months ago

Reply from Medical Alert

Deborah, thank you for being part of our family and glad that you feel safe with our service. We appreciate the feedback and for this kind review. Please be well, safe, and take care.

Feb. 11th, 2026

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Barbara

Medical Alert watch has met all my needs as far as functions. It is a hardship on my budget. Senior widow income is only social security.

5 months ago

Reply from Medical Alert

Thank you for your feedback Barbara! We appreciate our customers and appreciate the time you took to leave us a review.

Feb. 6th, 2026

Medical Alert Reviews