Name: Medical Alert
Rating: 4.1

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ROBERT ROSAN New York, NY

Horrible customer service - can't reach to correct account errors. leave calls on hold till hang up. Promise to correct problem but don't take action after repeat requests.

7 years ago

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not pushy Camarillo, CA

They called but didn't push when I told them my friend no longer needed them.

8 years ago

Reply from Medical Alert

Thank you for sharing your experience with others!

Medical Alert values our customers very much.

Have a great day!

Alex
Customer Reviews Manager
Medical Alert by Connect America

Feb. 23rd, 2018

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Pauline Charron

The process of ordering system & set up of equipment were easy

8 years ago

Reply from Medical Alert

Hi Pauline,

Thank you so much for taking the time to leave a review about your experience with Medical Alert! We value our customers and always want you to have a good experience.

Have a wonderful day.

Sincerely,
Alex
Customer Reviews Manager
Medical Alert by Connect America

Feb. 23rd, 2018

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Anita Shinko

they had good information and did not find any extra charges. they were very polite.

8 years ago

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Verified Customer

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Betty

We have had Medical Alert for many years. Have never had any problems..

1 month ago

Reply from Medical Alert

Thank you, Betty! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Dec. 30th, 2025

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Verified Customer

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Melba

I sent an inquiry about billing details but never received a response.

1 year ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Please reach out to Customer Care with any additional questions or issues:

1-800-906-0872 or CustomerResolutions@medicalalert.com.

Stay safe,

Customer Reviews Team
Medical Alert

Oct. 16th, 2024

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Verified Customer

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Vicky Youell Zephyr, TX

Sent mail to my mother instead of to me as I requested.

3 years ago

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Verified Customer

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Jeanie Biegler Zephyrhills, FL

It is just terrible it goes to the rescue and I am not even wearing it

3 years ago

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Verified Customer

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Joan Slater Shawnee Mission, KS

The device is always working properly, as shown by 3 accidental encounters.

4 years ago

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Verified Customer

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William Schultz Fond Du Lac, WI

I don't feel the equipment l currently have is suited for me.

4 years ago

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Verified Customer

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Bradley Kreeger Dallas, TX

no fall detector yet,, still waiting to hear back from company

4 years ago

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Verified Customer

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Jerry Caulder Mullins, SC

Fell a couple of times and it took about 5 mins or no one came on the line.

4 years ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Please reach out to Customer Care to relay these issues:
1-800-906-0872 or CustomerResolutions@medicalalert.com.

Stay safe,
Alex
Customer Reviews Manager
Connect America

Nov. 19th, 2021

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Verified Customer

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Kathleen Odell Eaton Rapids, MI

They are pushy, don't listen, and do sales calls!!

4 years ago

Reply from Medical Alert

Thanks so much for your feedback. We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager
Connect America

Nov. 19th, 2021

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Verified Customer

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Leah Schaefer Fort Smith, AR

I resent having to call in every month to verify that my system is working

4 years ago

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Verified Customer

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Philip McFarland Lexington, MA

Too bulky to be used (by me) comfortably. I'd prefer a medallion.

4 years ago

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Verified Customer

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Helen Brouwer

They don't answer any phone calls or call back after a message

5 years ago

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Verified Customer

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Bonnie Deyo Windsor Locks, CT

The respond pendantis too heavy to wear.

5 years ago

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Verified Customer

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Ronald Brown...brother& caregiver. Beatrice, NE

Fall detection doesn't work good. Detection is only good for about 200 feet.

7 years ago

Reply from Medical Alert

Hi Ronald,
Please call Susan from our escalation team at: 800-226-5400, Ext. 0093 if you would like help testing your device.

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Dec. 10th, 2018

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Verified Customer

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Robert Polstein

I think it is deplorable that it takes 2 days to change addresses!

8 years ago

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Verified Customer

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dagmar dockery Nomans Land, MA

had to talk to 5 people before getting all info rude too

8 years ago

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Verified Customer

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sublett Cloverdale, VA

too many false alarms- did not make them

8 years ago

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Verified Customer

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What the ??? Abilene, TX

Too expensive for no more than what they do

8 years ago

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June

I am very pleased with my medical Alert button!

1 year ago

Reply from Medical Alert

Thank you so much for your kind words, June! We’re thrilled to hear that your experience has been a positive one. Your feedback means the world to us, and we’re glad we could meet your expectations.

Dec. 17th, 2024

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Douglas Bailey

My mother uses this product and I am here

1 year ago

Reply from Medical Alert

Thank you, Douglas! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Oct. 16th, 2024

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Mary

All is good everything works fine it was just area issue

1 year ago

Reply from Medical Alert

Thank you, Mary! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Oct. 16th, 2024

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Catherine Secaucus, NJ

They are very efficient and professional.

2 years ago

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Verified Customer

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daryl myers Palmetto, GA

Good price and always works. Very responsive.

2 years ago

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Kathy Owiesny

It helped the EMT, it's pretty and stylish

2 years ago

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Carol Ends Miami, FL

The Medical Alert system is very accurate and helpful

2 years ago Edited March 15, 2023

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Francisco Sorrento, FL

Very good customer service and very responsive to needs of customer.

3 years ago

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MADELINE CAMPBELL

EXCELLENT SERVICE. AMBULANCE RESPONDED QUICKLY

7 years ago

Reply from Medical Alert

Hi Madeline,

I am so glad to read your review. Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Jun. 14th, 2018

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Kimberly Alvin, TX

Great medical device for people with needs

7 years ago

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Irma Guerrero Atwater, CA

They are so professional and I am satisfied

7 years ago

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deborah kellis Sault Ste. Marie, MI

i am happy with the response for help and customer service

7 years ago

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William Kalif Attleboro, MA

Poor customer service. Fictitious charges .Unethical management. This company should be avoided,

8 years ago

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tom jenkinson Maryville, TN

PRODUCT PERFOMANCE AND SERVICE WERE STELLER!!!!!!!

8 years ago

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Mary Meese West Grove, PA

I am feeling more secure with your equipment installed and tested. Mary Meese

9 years ago

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Verified Customer

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GRETCHEN GRAHAM Canton, OH

POOR CUSTOMER SERVICE. NO RETURN OF REPEATED PHONE CALLS

3 years ago

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Verified Customer

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Kathleen Stewart Citrus Heights, CA

No confidence in product. Going to return

4 years ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Please reach out to Customer Care with any additional questions or issues:
1-800-906-0872 or CustomerResolutions@medicalalert.com.

Stay safe,
Alex
Customer Reviews Manager
Connect America

Nov. 19th, 2021

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Verified Customer

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Mary H McGraw Carthage, NC

Haven't received new pendant as I had requested

4 years ago

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Verified Customer

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Dawn repella Jermyn, PA

Always having issues when i call customers service

5 years ago

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Verified Customer

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Anonymous

Cost too much I don’t have much to say about the product

5 years ago Edited January 10, 2024

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Verified Customer

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Brenda Bass

Because it will not work seven miles from my home.

6 years ago

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Verified Customer

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None Sparta, NC

The price we were charged was not what we had agreed to.

8 years ago

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Verified Customer

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paul meltzner Palm Desert, CA

poor billing procedures. poor customer service.

8 years ago

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Verified Customer

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ross & deborah Schenectady, NY

called about equipment not working never heard back

8 years ago

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Verified Customer

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Delynn Naperville, IL

terrible customer service

8 years ago

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Verified Customer

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Dolores San Diego, CA

They can't get their billing right!

8 years ago

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Jean Entz Coos Bay, OR

Mine has malfunctioned a few times and been replaced.

7 years ago

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Feranndo

This company uses robo call and doesn't remove ones number from call list even after you ask them too.

8 years ago

Medical Alert Reviews