Medical Alert Reviews
7.9
Overall Score
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Featured Review
Verified Customer
Review Source
Marceline Garner Cameron, MO
I had only had Medical Alert 4 months, when I fell in my closed garage on 11/13/2019. My left hip was broken, and i could not get up. I pressed my Medical Alert bracelet. They contacted my daughter in Dallas, Texas, my niece locally, and within 20 minutes the responders were here. They were able to use the hidden key to gain entry, found me, and got me to ER. Without the Medical Alert, who knows how long it might have been before I was found!
3 years ago
Verified Customer
Review Source
Todd
Fall detection alerts in the smart app were disabled without my knowledge or content. 1) My questions about the smart app fall detection alerts went unanswered for over a month, and the first question I asked before then was answered with incorrect info.
2) I hope the smart app is enhanced to indicate 2a) whether I am paying for the fall detection subscription, and 2b) whether contacts have a key.
3) When I originally bought my device I provided emergency contacts, but customer service never received them so I had to give them the info all over again.
4) Even though I'm able to have two phone numbers for a contact, only the first one is shown in the smart app. This is especially of benefit to other caregivers linked to my account.
5) It would be helpful is the smart app had a way to trigger the "find my device" ringing feature as currently apparently only tech support can do this.
1 month ago
Reply from Medical Alert
Thanks so much for your feedback, Todd! We value our customers and appreciate the time you took to share your experience. For additional support or questions, please to reach out to our Customer Care team at 1-800-906-0872 or CustomerResolutions@medicalalert.com. We’re here to assist you!
Jan. 14th, 2025
Verified Customer
Review Source
Sharon
It is available when I need it. At first the device didn't respond if I fell. Since I now
pay $10 more a month it is super sensitive and I need to cancel the call several
times a day.
1 week ago
Reply from Medical Alert
Thank you for taking the time to share your feedback with us. We value your opinion and are committed to providing the best service possible. If there’s anything we can do to make your experience better, please feel free to reach out to our Customer Care team at 1-800-906-0872 or CustomerResolutions@medicalalert.com. We’re here to assist you!
Jan. 14th, 2025
Review Source
Bill
We got this service for my parents… while it has been good and offered some peace of mind to my brother and I, my father had fallen twice while wearing the device and it has not picked up the fall. They are paying EXTRA for fall protection. This seems like an issue that we shouldn’t still be concerned about. It is why I have given a 3/5 score at this time.
9 hours ago
Verified Customer
Review Source
Carol
PROMPT RESPONSE BUT CONFUSING AND HARD TO UNDERSTAND. THE RESPONDERS SPOKE TOO FAST AND DID NOT ENUNCIATE CLEARLY SO IT WAS DIFFICUT TO UNDERSTAND WHAT THEY WERE SAYING. I DID NOT KNOW WHAT WAS HAPPENING AT ALL IN REGARD TO WHAT THEY WERE GOING TO DO.
THEY SEEMED TO BE IN A HURRY TO MOVE ON TO THEIR LOAD OF WAITING CALLS.
1 month ago
Reply from Medical Alert
Thank you for taking the time to share your feedback with us. We value your opinion and are committed to providing the best service possible. If there’s anything we can do to make your experience better, please feel free to reach out to our Customer Care team at 1-800-906-0872 or CustomerResolutions@medicalalert.com. We’re here to assist you!
Dec. 18th, 2024
Verified Customer
Review Source
Anita Noel
I feel as if their medical alert took advantage of me, they charged me $34.95 for over 5 years while everybody else was getting a much lower rate
The fear mongering CONTINUOUS calls of' you could fall you should get the fall alert necklace or bracelet it'll cost more month but I can walk in your price and that way we can never jack up the price on you blah blah blah the price will go up eventually this would lock it in blah blah blah
I quit using the service
You got to representative seek me out bargaining
Finally got down to a right around $20 a month
And now this month I was charged $30 from my bank account
UNTRUSTWORTHY
1 month ago
Reply from Medical Alert
We’re sorry to hear that your experience didn’t meet your expectations, Anita. We take your concerns seriously and would like to resolve any issues as quickly as possible. Please contact our Customer Care team at 1-800-906-0872 or CustomerResolutions@medicalalert.com so we can look into your concerns and work toward a solution.
Dec. 16th, 2024
Verified Customer
Review Source
Vivian Logan
2 months ago
Reply from Medical Alert
Thank you for your kind words, Vivian! We’re thrilled to hear that your experience with us has been positive. Your safety and peace of mind are our top priorities, and we're glad that we could be there for you when you needed us.
Dec. 16th, 2024
Verified Customer
Review Source
Patricia
I called to get some type of paperwork on a $15 monthly charge that I am paying. I had previously called when the charge started with no response. This time I did get the paperwork on the Premium Protection Plan which covered $10 but not anything covering the remaining $5 Charge. I called again today 10/9 and have been told that paperwork will be put in the mail. I do think that I should have received this info at the time I agreed to the charges without my having to request it.
Note that the call was just about the paperwork and was by phone so your question about time of response below doesn't apply.
My use of the devise for an actual fall has received prompt response for all but one instance where it took several tries to connect.
One of reasons that I went with your system was the lockbox feature. I am now seeing info on systems that don't require recharging that I might have wanted.
Also would like to be able to contact you on-line for issues like this.
3 months ago
Reply from Medical Alert
Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.
Please reach out to Customer Care with any additional questions or issues:
1-800-906-0872 or CustomerResolutions@medicalalert.com.
Stay safe,
Customer Reviews Team
Medical Alert
Please reach out to Customer Care with any additional questions or issues:
1-800-906-0872 or CustomerResolutions@medicalalert.com.
Stay safe,
Customer Reviews Team
Medical Alert
Oct. 16th, 2024
Verified Customer
Review Source
Kathleen
Response is wonderful. We have the we have the watches. Unfortunately my husband is hard of hearing so he doesn’t know if his watch goes off and EMS has come out twice when not needed. The watch does not vibrate but only talks to you and he can’t hear it.
3 months ago
Reply from Medical Alert
Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.
Stay safe,
Customer Reviews Team
Medical Alert
Stay safe,
Customer Reviews Team
Medical Alert
Oct. 16th, 2024
Verified Customer
Review Source
Iris
My mom is 95 and lives alone.
She had fallen before we purchased Medical Alert. This purchase was a great investment due to her recent fall. When her fall occurred, MA responded immediately. They talked to my mom who was not very responsive. Next, MA called the local rescue squad and my sister (I live out of town.). MA gives me peace of mind knowing that my mom is being monitored 24/7! MA was worth the investment.
4 months ago
Reply from Medical Alert
Thank you, Iris! We appreciate your review. We value our customers and appreciate the time you took to share your experience.
Oct. 16th, 2024
Verified Customer
Review Source
Nicole
I returned a call to an agent for assistance with a billing issue, but the person who answered was not the one who had originally called me. Despite that, I explained that there were unfamiliar charges on my father’s debit card and I needed some clarification. The agent was incredibly rude, condescending, and dismissive. Rather than listening to my concerns, he was quick to argue and insist that I was mistaken.
I could also hear a TV in the background, which led me to believe he was working from home, rather than in a professional office setting. I’m not one to lose my temper easily, but his attitude pushed me to the point where I had to let him know how unprofessional and unhelpful he was.
What upset me even more was thinking about how my 84-year-old disabled father would have been treated if he had made that call. This kind of disrespectful behavior is completely unacceptable, and it's disappointing that someone in a customer-facing role, even a collections agent, would treat people this way. Good customer service is built on courtesy, patience, and empathy—qualities this agent clearly lacks.
I strongly urge the company to reevaluate the agents they employ and ensure that anyone who interacts with customers is held to a higher standard of professionalism and basic human decency.
2 months ago
Reply from Medical Alert
We’re really sorry to hear that your experience wasn’t up to the standard you expected. We take your concerns seriously, and we’d love the opportunity to address them. Please reach out to our Customer Care team at 1-800-906-0872 or CustomerResolutions@medicalalert.com so we can resolve this matter as quickly as possible. Thank you for bringing this to our attention.
Dec. 16th, 2024
Verified Customer
Review Source
Kenneth
Works well tests great on a regular basis. I do not like being notified that the rate will go up $10/month without notice. Bad marketing and we will look at other options
2 months ago
Reply from Medical Alert
Thank you for taking the time to share your feedback with us. We value your opinion and are committed to providing the best service possible. If there’s anything we can do to make your experience better, please feel free to reach out to our Customer Care team at 1-800-906-0872 or CustomerResolutions@medicalalert.com. We’re here to assist you!
Dec. 17th, 2024
Verified Customer
Review Source
Elaine Johnson
The representatives are friendly and knowledgeable.
The 3 star rating is based on the worrisome calls repeated daily to try and get me to add more features. The message is very condescending in that they are asking to update my credit card ASAP. Although I've called several time asking to stop calling, I still get the calls.
2 months ago
Reply from Medical Alert
Thank you for taking the time to share your feedback with us. We value your opinion and are committed to providing the best service possible. If there’s anything we can do to make your experience better, please feel free to reach out to our Customer Care team at 1-800-906-0872 or CustomerResolutions@medicalalert.com. We’re here to assist you!
Dec. 17th, 2024
Verified Customer
Review Source
Jonni
JAPPY WITH medic alert. It is easy to use.
6 days ago
Verified Customer
Review Source
Jo
I did my research and picked Medical Alert for their excellent ratings by independent raters. Then I got a really good price for all I received--including a door lock. They have been responsive when I asked for a new cord for my button, and have always answered very quickly when I have called with questions. I recommend this company.
4 months ago
Reply from Medical Alert
Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.
Stay safe,
Customer Reviews Team
Medical Alert
Stay safe,
Customer Reviews Team
Medical Alert
Oct. 16th, 2024
Verified Customer
Review Source
Vinette
I like that it is small and.that there is not a big unit attached to it. The charging dock is great. Thanks for the unit.
2 months ago
Reply from Medical Alert
Thanks so much for your feedback, Vinette! We value our customers and appreciate the time you took to share your experience.
Dec. 16th, 2024
Robin Burke
The only complaint I have is that, I requested the contract be revised because my mother's name on it was incorrect, and she still has not received a corrected one. It's been almost 2 months now.
1 month ago
Reply from Medical Alert
Thank you for sharing your feedback with us, Robin. We value our customers and appreciate the time you took to share your experience. We'd love the opportunity to address your concerns. Please reach out to our Customer Care team at 1-800-906-0872 or CustomerResolutions@medicalalert.com so we can resolve this matter for you. Thank you!
Dec. 16th, 2024
Verified Customer
Review Source
Alice
It’s a wonderful device but the one thing I don’t understand I paid for a lockbox and I never received it so that’s the only bad thing I talked to fella on the phone and I paid $23 and some change a month but never received the lockbox for my mom‘s house
8 months ago
Reply from Medical Alert
Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.
Please reach out to Customer Care with any additional questions or issues:
1-800-906-0872 or CustomerResolutions@medicalalert.com.
Stay safe,
Customer Reviews Team
Medical Alert
Please reach out to Customer Care with any additional questions or issues:
1-800-906-0872 or CustomerResolutions@medicalalert.com.
Stay safe,
Customer Reviews Team
Medical Alert
May. 8th, 2024
Verified Customer
Review Source
Susan
It hiver me comfort to know help will be available when i really need it. I have fallen more times than i can count. Because of my knees & insufficient strength in my arms i cant get myself up again. It is a tremendous help to have competent people to help me to my feet & make sure i really am ok.again.
8 months ago
Reply from Medical Alert
Thank you, Susan! We appreciate your review. We value our customers and appreciate the time you took to share your experience.
May. 8th, 2024
Verified Customer
Review Source
Bill Macomb, MI
The button is a little to sensitive for me, I think people who have plenty of hand strength should have an option for an alert that isn't quite so sensitive. I realize it should only be used as a last resort since it's purpose is to save an individual in a situation of dire need. I don't know what a good idea to address this issue would be, in my case like last night, I rolled over in bed and my finger it it just right to set it off. Also, yesterday I was opening a coke bottle and brought it up to my chest since they sometimes require better leverage to open. To my surprise the bottle hit the button and set off a false alarm. Just a thought, I've taken to removing it at night when I go to bed and put it on my night stand. I can still reach it and hit the button, that works for me.
11 months ago
Reply from Medical Alert
Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.
Stay safe,
Customer Reviews Team
Medical Alert
Stay safe,
Customer Reviews Team
Medical Alert
Apr. 18th, 2024
Verified Customer
Review Source
Barbara Morrison
Their reminders to test is helpful. It's easy to forget to do the monthly testing.
1 month ago
Reply from Medical Alert
Thanks so much for your feedback, Barbara! We’re thrilled to hear that you’re happy with our service. Your satisfaction means a lot to us, and we appreciate your continued trust.
Jan. 14th, 2025
Verified Customer
Review Source
Janet
I like the Fall notification. That is the reason I changed to Medical Alert from what I had.
1 month ago
Reply from Medical Alert
Thank you so much for your kind words, Janet! We’re thrilled to hear that your experience was a positive one. Your feedback means the world to us, and we’re glad we could meet your expectations.
Jan. 14th, 2025
Verified Customer
Review Source
Nancy Gomes Inverness, FL
Funny, as I was dismantling my old Medical Alert box, I dropped the plug, then dropped the unit as I tripped over the wires and fell. I hit my orbital bone and nose on the floor which resulted in the mother of all black eyes. I did get the new unit properly installed, and the fall detector is working fine. I tested everything, telling the person who called that it was a test and everything was fine. The fire department life support unit and an ambulance with EMTS showed up at my house a few hours later, just checking that I was OK. They said it was a service and there was no charge. It was my second fall of the week, the first fall resulted in a trip to the emergency facility. I had a broken rib. Luckily I have not fallen since.
1 year ago
Reply from Medical Alert
Thank you, Nancy! We appreciate your review. We value our customers and appreciate the time you took to share your experience.
May. 8th, 2024
Verified Customer
Review Source
Sara Lovelock, NV
Since I've had my Medical Alert bracelet, I have accidentally set it off and response was immediate and insistent. I was sound asleep at 4:30 a.m. and was awakened by what sounded like someone talking just outside my window. While I was drowsy, the "person talking" got progressively louder until I got up to investigate. The lady on the unit was polite and explained my unit had alerted, she agreed it was an accidental alert and she wished me a good night. I'm impressed and would readily recommend this product anywhere I thought someone might benefit from having it. It simply makes me feel safer in case of a fall or accident in my home.
1 year ago
Reply from Medical Alert
Thank you, Sara! We appreciate your review. We value our customers and appreciate the time you took to share your experience.
May. 8th, 2024
Verified Customer
Review Source
Peggy Sheets Albuquerque, NM
First it was the price that got me and after that it was the personnel. I have had several flash alarms by mistake and they have always been very nice. I cannot remember this lady's name that she called to check on me after several months of not checking in. I didn't pay attention that I needed to do that. But it was a blessing to talk to her since she convinced me that I needed a different alarm necklace. I was trying to save money but not getting the fall detection device I'm not really what is the reason I got this. I'm very blessed and thankful for that person and I wish I could remember her name.
2 years ago
Verified Customer
Review Source
Margo B. Sisson
I've had excellent service from Medical Alert. I've never actually needed them, but occasionally I hit my button by mistake and they always respond. I feel guilty thinking I am bothering them, but they have never made me feel this way. - Even though I have rated them very high, I recently had a situation where I was mistakenly charged double for a new medical alert. I called them and they credited the $50.00 overcharge. However, I was charged $54.50 and and to date I have not been refunded the $4.50. I realize it's a small amount, but it's the principle of the issue. They overcharged me and they should refund me for the full amount.
5 years ago
Verified Customer
Review Source
Alyce Marshall New Milford, PA
I got this product for my mother who has fallen out of bed a couple times. Once she started using Medical Alert, they would dispatch me when she didn't respond right away to them in an emergency. There was one incident where my mother pressed the medical alert button when I was out of town. I didn't hear my cell phone go off, so they went and called the very next person on her 'list of people to contact'. They've been very patient and quick to respond! It's a very lightweight device, and there are many options for her to wear it. She can wear it as a necklace or as a wrist bracelet. They give us peace of mind, and it's nice to know that they can get there faster than I can in an emergency.
6 years ago
Reply from Medical Alert
Hi Alyce,
Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.
Stay safe,
Alex
Customer Reviews Manager, Medical Alert
Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.
Stay safe,
Alex
Customer Reviews Manager, Medical Alert
Sep. 28th, 2018
Verified Customer
Review Source
Anonymous
I think they were the first company that contacted me, so I took it. I've seen other companies advertised, but I decided to stick with Medical Alert. I guess the price is okay, I have to pay every month but it's fine. I have the device that you have to push to call them and I just got the new necklace that's supposed to detect when I fall. I'm satisfied with the first one, but I'm having problems with the necklace. I haven't even touched it, I just sit around with it under my shirt, but it has had a lot of false alarms. I've had 3 calls in the last 2 days. I don't want to hear from them that I need to be more careful or things like that. I think it was last year when I actually used it. I fell in the kitchen and pushed the button to get help. Two men came out right away and took me to the emergency room.
6 years ago
Reply from Medical Alert
Thanks so much for your feedback. We value our customers and appreciate the time you took to share your experience.
So glad you got the help you need!
Stay safe,
Alex
Customer Reviews Manager, Medical Alert
So glad you got the help you need!
Stay safe,
Alex
Customer Reviews Manager, Medical Alert
Jun. 14th, 2018
Verified Customer
Review Source
Anonymous Apple Valley, CA
I have a back injury so I don't really walk more than a few steps at a time. I knew I needed something like this. I was looking around at various ads and found one at a local drugstore for Medical Alert. I called, got the information that I needed, and signed up. They've handled all of our interactions professionally. Lately I've had some problems with the button because it's very sensitive. The other night, when I was ready to go to bed, I put it in my nightstand drawer. I dropped it maybe 3 inches on something off and it just went off. I had to answer the phone to let them know that I was ok. The other night I had it in my hand, just resting there, and it went off. I made my way to the base unit as quick as I could to tell them it was not an emergency but what came out was this robot voice that would only take yes or no as an answer.
6 years ago
Reply from Medical Alert
Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.
Stay safe,
Alex
Customer Reviews Manager, Medical Alert
Stay safe,
Alex
Customer Reviews Manager, Medical Alert
Jun. 14th, 2018
Verified Customer
Review Source
Fred Macedonia, OH
When my wife passed away last year I was looking into a service like this. I had all the information, so I thought that getting it would be a good thing for me. It has been a good deal so far. Shortly after I got it I fell outside and hit my head in the driveway. I wasn't hurt badly but I used it and they came for me and took me to the emergency room. I also accidentally bumped it when it was in my pocket. They called me and asked me if I was alright and I just told them I was. They are really good. At some point I lost the receiver or some other bit of the thing, so I called them and I got another one in the mail. When the snow melted I found it on the ground and it still worked so I just sent it back. One of the things I'd like them to change is the range of the medallion. You can only use it to talk to them if you're within a certain range of it. If I were to fall in a different room in my house, I would basically have to yell for them to hear me. Because of that I basically have my medallion and the receiver on me all the time.
6 years ago
Reply from Medical Alert
Hi Fred,
I am so sorry about your wife.
Thanks so much for your feedback. We value our customers and appreciate the time you took to share your experience.
I've shared your comments with product development.
Stay safe,
Alex
Customer Reviews Manager, Medical Alert
I am so sorry about your wife.
Thanks so much for your feedback. We value our customers and appreciate the time you took to share your experience.
I've shared your comments with product development.
Stay safe,
Alex
Customer Reviews Manager, Medical Alert
Jun. 14th, 2018
Verified Customer
Review Source
Cathy
I read an advertisement in a magazine about them and looked them up online. It seemed to have all the things that I needed, so I got it. Customer support gave us answers to the questions that we had in the beginning. On a typical day I wear my device overnight. I have a care giver come in the morning and I go through my routine. I shower and then put on the bracelet or the necklace on for the day. I put the bracelet on my right hand rather than my left hand. Sometimes I have it on all day long since it's not a problem for me. The button is very simple to use and the information and explanations that they give you are easy to follow. I can check on my computer whenever I get charged. I receive my invoice and it's always right. The only difficulty that we've had is that the machine needs to be plugged into the wall. I live in a condo and usually these buildings don't have that many wall outlets. I wish that device was somewhat smaller too. Even though I'm in a rather large condo I still have limited space. The device takes up a full table. Still, it has worked for me, I'm quite satisfied.
6 years ago
Reply from Medical Alert
Hi Cathy,
Great feedback! Thanks so much for your review. We value our customers and appreciate the time you took to share your experience.
Stay safe,
Alex
Customer Reviews Manager, Medical Alert
Great feedback! Thanks so much for your review. We value our customers and appreciate the time you took to share your experience.
Stay safe,
Alex
Customer Reviews Manager, Medical Alert
Jun. 14th, 2018
Verified Customer
Review Source
Andre Gordon
I live alone and didn't really feel confident on my own, that's why I got one of these. I went with Medical Alert because they have a GPS system so, no matter where I am, they can send me help. Now I feel safer when I'm at home or when I drive. The devices are compact and they don't take up a lot of space. The pendant is very handy. You can wear it around your neck and if you fall it will alert someone right away, you don't even need to push the button. Luckily I haven't had to use it. Unfortunately, I've been having some false alarms because I jump or push the button at night while I sleep. I wish there was a way to cancel the alarm for whenever that happens. On those occasions it sometimes takes them a minute or two to come on the line. Still, it gives me peace of mind knowing that I have the equipment. If I need it, help is just a button push away.
6 years ago
Reply from Medical Alert
Hi Andre,
Our GPS device is excellent.
Thanks so much for your feedback. We value our customers and appreciate the time you took to share your experience.
Stay safe,
Alex
Customer Reviews Manager, Medical Alert
Our GPS device is excellent.
Thanks so much for your feedback. We value our customers and appreciate the time you took to share your experience.
Stay safe,
Alex
Customer Reviews Manager, Medical Alert
Jun. 14th, 2018
Verified Customer
Review Source
Sandra Plutchak
At the time I looked at two different companies and since they had the best plan I went for it. I'm happy to have it in case I fall in the shower or something. I live alone so someone will be able to reach me and help me as long as I have it. I haven't had to use it but I always have it on me. I use the bracelet when I'm in bed and put the necklace on when I get up in the morning. There have been a couple of times when I either bumped it or dropped it and they responded right away. It's a bit too easy to bump the bracelet and set it off but I guess it's better for it to be too sensitive than to not be sensitive enough.
6 years ago
Reply from Medical Alert
Hi Sandra,
We do have the best plans and pricing out there!
Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.
Stay safe,
Alex
Customer Reviews Manager, Medical Alert
We do have the best plans and pricing out there!
Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.
Stay safe,
Alex
Customer Reviews Manager, Medical Alert
Jun. 14th, 2018
Verified Customer
Review Source
Darlene Voogd Sheridan, WY
I had been falling a lot at the time and decided that I needed something that could help me when that happened. A lot of people don't realize that you can travel with it. You can just let them know where you're going and that's it. That's really nice because I can take it with me wherever I go out on Christmas. This year we went to Vegas and then to Florida, it was a nice trip. It doesn't cost that much. They have helped me a lot so far, everybody is very polite. Once I accidentally bumped the device on my neck against the counter and set the alarm off. Their people were here right away and even called me 3 times just to make sure I was alright. Now my sister and mom have one too. I feel safer with it knowing that there's someone right there ready to help.
6 years ago
Reply from Medical Alert
Hi Darlene,
Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.
Stay safe,
Alex
Customer Reviews Manager, Medical Alert
Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.
Stay safe,
Alex
Customer Reviews Manager, Medical Alert
Jun. 14th, 2018
Verified Customer
Review Source
Barbara Rogers West Delray Beach, FL
I've had it for years. Every time I've used the Medical Alert button they've been here in no time. One time I fell right outside the door of my house, between the garden and the door, and couldn't get up. I pushed the button and even though the base unit was in my bedroom they were still able to hear me. I could barely hear them, but it was enough and things just went beautifully. They sent out the paramedics and they arrived very shortly and picked me up. They have always been there when I need them. It's a good system. Talking to my girlfriend who has a different system I realized that they're all pretty much the same when it comes to how fast they get to you. Right now I'm trying to decide if I should get the one that can go with you anywhere since my husband travels sometimes.
7 years ago
Verified Customer
Review Source
Alice Baker Peru, IN
I got it because I wasn't allowed to leave the hospital until I got some kind of system like this one. Since it had the best reviews I decided to go with it. On an occasion I was trying to reach something and had no support or anything. I ended up falling on my back and had to use the button. I got a good response. I've had some false alarms and other times when I call them to check in, but I've only really had that one emergency. The device is easy to use, it just sits on my neck and I have no problems with it. It's good, it gives me security and I know that if I need help they'll send someone.
7 years ago
Verified Customer
Review Source
Argy Hager Bedford, VA
I had a medical alert system for years but it was tied to the house's phone line. I couldn't go beyond 100 feet away from my home. I looked around and they were the ones that met my needs and requirements so I went with them. I'm 85 years old, so I don't get out much, but I do go out occasionally and because of that I wear the fall detector around my neck. At first I was concerned about the GPS system since I wasn't sure it was going to be accurate. To test it I actually drove 15 miles out of town and pressed the button. They called me right away and told me the address that I was calling from. I was very pleased about that. Whenever I accidentally bang it against something they are always there right away to check on me. One time when I went out to check my mail, the neck piece got caught on the mailbox. I didn't realize it and it fell to the ground. When I saw it I picked it up and went back into my apartment only to realize that they were calling me. They wanted to make sure I was fine since the button had detected a fall. That made me feel very confident. Even though it was an accidental drop they were right there. The one time I actually needed them to send someone they paramedics were out there almost immediately. It's comparatively more expensive than other 2 services that I looked at.
7 years ago
Verified Customer
Review Source
D.D. or Anonymous Halifax, NS
They were the ones that I learned about first so I just kind of went with it. It's just there, if I need it I just use it. Over the years that I've had it I haven't had to call too many times. I had a very bad beginning with them though. It had been about a month since I had paid for the service and I was still waiting to get the device and everything. At night I fell off the bed and just kind of laid there on the floor from 4:30 in the morning until 2 o'clock in the afternoon. I couldn't move, get up, or get help. In the end my daughter came and helped me and took me to the hospital in an ambulance. I got a concussion and three stitches from that fall. The very next day I got a parcel on the mail with the emergency button in it. I'm not sure why it was slow at coming, but it would've been useful if it had arrived just one day earlier. I would've had help right away rather than laying on the floor for hours. I've had no problems whatsoever since then though. Their customer service is very good. They always explain everything to me, even if I call them by accident in the middle of the night. They are always there when you call them and talk to you for as long as you want to talk to them. I'm satisfied with that.
7 years ago
Verified Customer
Review Source
Shirley Smith Corona, CA
I live in this apartment building for older people. It's nice and about twice a week I go to the dining hall and talk with others and everything. They have activities like movie nights and such. I also occasionally have doctor appointments and shop around a little. Because of that my daughter thought it would be good to have, just in case I need it. I've never had to call and sometimes I get confused with the buttons and everything. Still, I feel like it's always there and it gives me a feeling of security to have it. I know that it'll always call the right phone numbers on its own. I think it's the best, especially since my daughter wouldn't get anything but the very best for me. She takes very good care of me. I feel confident about the service, even though I really haven't had to use it. Sometimes when they call I don't always respond or don't cooperate all the time, but that's because I'm very hard of hearing and I get confused sometimes. I'm happy about the whole thing. I don't have negative comments about it. As long as I have my little button to press I feel confident in being able to help myself.
7 years ago
Verified Customer
Review Source
Carol Jensen Fort Collins, CO
I checked them out and they seemed to have the best price. If you call for anything they help you out. On an occasion I became dehydrated and didn't realize it. When I tried to get up, I just slid out of my bed and fell. I pushed the button right and they came and got me right away. I ended up in the hospital, but I was ok. They're very thorough and I'm just completely satisfied with that. I had the one that detected falls but I didn't like that one at all. It seemed like it just went off on its own if you moved even a little bit, so I sent it back and got the regular one. It goes around my neck and it has been great. I haven't used it that much but I'm really liking it so far. I feel safe having it in case I need them here.
7 years ago
Verified Customer
Review Source
Patricia Scardigli Orangeville, PA
I called several places and Medical Alert was the best value service that I could afford. Fortunately I've never had to use it, I guess I just happen to be lucky enough. The pendant is too sensitive. It has gone off a couple of times when I lean over to put the dog's dish down and things like that. I don't know if I'm moving to fast or what, but it always thinks I'm falling. One time the alarm went off accidentally and I never noticed. I had a lot of company at the time and I didn't even hear the phone ring or them calling me. Since no one answered, they sent an ambulance and the police and they came. So, even though it was a bit of a problem, it showed me that it works. They are easy to talk to and I haven't had any problems with them.
7 years ago
Verified Customer
Review Source
Betty Bly Osceola, WI
I got Medical Alert on the first place because I fall down from time to time. It's basically with me all the time, I put it on when I get up in the morning and wear it all day. When I go to bed at night I leave it on the side of my bed. On an occasion, my daughter's doberman knocked me down by accident. I hit the corner of the door and split my head wide open, I managed to push the button and they responded. I got help within 5 minutes, which was pretty great. I think that anyone who is handicapped or elderly should get one, it's a safety precaution that can help you if you have an accident. It probably saved my life.
7 years ago
Verified Customer
Review Source
Charles Allen Milam, TX
We saw it advertised and decided to get it for my husband. So far he hasn't had any falls or accidents, but we have talked to customer service on several occasions. We had the lights go off for a while, and they called us since they were not getting a signal from the thing. They were concerned and wanted to make sure we were ok. They know if the device is not in good working condition and they call us to fix it. So far they've been nice and they've also helped me when I needed to get an upgrade for the device we had because it was dying. They're very good people and I'm sure that if we ever need them, we would be ok. It's amazing to know that they are there for us, and that gives me some relief. I think that anyone that needs it should get it, it's not very expensive and it gives you security.
7 years ago
Verified Customer
Review Source
Minnie Buffington Lafayette, IN
I'm 89 years old and I live by myself. I do everything on my own, from cooking, work on my yard, and everything that a person would do from day to day or week to week. That's why my daughter and her husband decided to get it for me. I haven't used it, but I punched it once by accident and it went off. The person I talked to was very nice, and I appreciated her help even though it was just a mistake. I do wish it was a little bit cheaper, since I'm on social security and it's hard to get the money, but I manage. In any case I'm glad I have it because it gives my children peace of mind, and I know that I can contact them and get help if I need it.
7 years ago
Verified Customer
Review Source
Anonymous Fowlerville, MI
Before getting it I had fallen several times, so my son and daughter-in-law researched it and helped me get it. It is very easy to use and customer service was helpful with setting it up. I haven't used it since I got it, but I've had a couple of surgeries, including a complete knee replacement. My family likes that I have it because sometimes they are out in the fields while I'm here alone. It makes me feel safer too. I wear the one on my wrist, and I've set it off sometimes when I lean against it, but they have been very nice when I tell them it was a mistake. The price may be a little high, but it's not too much. Besides, it makes a difference to have it and I'm glad I do. Doesn't matter how much I have to pay for it.
7 years ago
Verified Customer
Review Source
Erna Allen Union, NJ
I got them because I liked the fact that they notify the ambulance quickly if my mother falls or something. My mother is very active so if she has to go shopping, has a doctor's appointment, or a therapy session, she wears the wrist thing. About 3 or 4 months ago, at maybe 4 o'clock in the morning she wasn't feeling good. She had chest pain, so I suggested she push the button. After she did, the person came on the phone quickly, and an ambulance was there within 15 minutes. They took her off and she went to the hospital for the emergency. So even though she doesn't really have a lot of falls on a typical day, I still feel safer knowing that she's using it.
7 years ago
Verified Customer
Review Source
Joanne Vandenabeele St Clair, MI
I have the pendant that I wear all the time expect when it's charging. I'm very pleased with it I had a couple of accidental activation on it and the people who has answered those had been very kind and are glad that I'm okay. I had been dealing with another company and one time I needed them and I pressed the button and I got no answer. A friend was here with me and she ended up turning off that thing and calling 911 on her phone, also the fact that I can take this with me anywhere I go and know that if I press the button somebody's gonna answer me were with the other company if I was away I couldn't do that I would have to depend on dialing 911 on my phone if I could get through this if something happened so this is good that I can do this with your company and I couldn't with the other company.
7 years ago
Verified Customer
Review Source
Joan Bassett
my Medical Alert pendant. It’s really good at going off when I bump it. When I’ve dropped it or I fell once it didn’t go off.
2 months ago
Reply from Medical Alert
Thank you for taking the time to share your feedback with us. We value your opinion and are committed to providing the best service possible. If there’s anything we can do to make your experience better, please feel free to reach out to our Customer Care team at 1-800-906-0872 or CustomerResolutions@medicalalert.com. We’re here to assist you!
Dec. 16th, 2024
Verified Customer
Review Source
Victor
Once we got the bugs worked out it is working just fine I would recommend it to anyone who needs one
2 months ago
Reply from Medical Alert
Thanks so much for your feedback, Victor! We value our customers and appreciate the time you took to share your experience.
Dec. 17th, 2024
Verified Customer
Review Source
Bonnie
I paid for a year, and less than a month later, I tested it, and it didn't work. I was pressured to spend additional money monthly to get them to "turn the signal back on so it would work." It was obvious what had been done. I was called at least two more times to upgrade. Constant upselling! I thought that when I signed up, it included fall detection. I will not renew and will look at other options after my year is up.
4 months ago
Reply from Medical Alert
Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.
Please reach out to Customer Care with any additional questions or issues:
1-800-906-0872 or CustomerResolutions@medicalalert.com.
Stay safe,
Customer Reviews Team
Medical Alert
Please reach out to Customer Care with any additional questions or issues:
1-800-906-0872 or CustomerResolutions@medicalalert.com.
Stay safe,
Customer Reviews Team
Medical Alert
Oct. 16th, 2024
