Name: Medical Alert
Rating: 4.2

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Featured Review

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Verified Customer

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Marceline Garner Cameron, MO

I had only had Medical Alert 4 months, when I fell in my closed garage on 11/13/2019. My left hip was broken, and i could not get up. I pressed my Medical Alert bracelet. They contacted my daughter in Dallas, Texas, my niece locally, and within 20 minutes the responders were here. They were able to use the hidden key to gain entry, found me, and got me to ER. Without the Medical Alert, who knows how long it might have been before I was found!

4 years ago

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Verified Customer

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Sharon

I have had my Medical Alert for just abou ta year. Everyone there has been very caring and helpful. I've had to call several times when I've fallen in my yard. I have neuropathy in my legs and feet and cannot get up by myself. In July, I fell in my driveway and had an open fracture of the elbow and a broken hip. All of the emergency personnel were wonderful. Each time I've had to call, everyone has been very comforting and caring, and knowledgable with my injuries.

2 weeks ago

Reply from Medical Alert

Sharon, Thank you for your kind words! We’re thrilled to hear that your experience with us has been positive. Your safety and peace of mind are our top priorities, and we're glad that we could be there for you when you needed us.

Dec. 11th, 2025

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Verified Customer

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Charles

.Was told when I signed up by Pam D. that price would never increase. On 10/14/25 per Catherine ?? that for additional $10.00 /month device replacement insurance. On 11/25/25 per Antwon T. that for additional $5.00/per month price was guaranteed for the next 5 years. He said he would talk to supervisor to try and get a better price and that he would get back to me the following week. I called and e-mail him 3 times since then and still have not heard back from him. I DO NOT LIKE TO BE DECEIVED OR LIED TOO. Charles M.

1 week ago

Reply from Medical Alert

Charles, thank you for your feedback. We’re sorry to hear about your experience. Please reach out to us CustomerResolutions@medicalalert.com and we'll work towards resolving this matter for you.

Dec. 19th, 2025

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Verified Customer

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Marilyn

The new one out (wrist model) was not set up right. The band could not be latched so I sent it back. I'll stay with what I have. I wear both the wrist band and medical alert unit. When the medical alert is being charged I still have the wrtist band on. OIt works out fine.

1 week ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Dec. 17th, 2025

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Verified Customer

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Roger

My dad has fell several times since getting Medical Alert and the device has worked every time. Once when he was outside.

2 days ago

Reply from Medical Alert

Thank you, Roger! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Dec. 26th, 2025

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Verified Customer

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Christene

The Medical don't always work in my area. I needed when i fell and it didn't work i had to get myself outside before it worked. Also battery has to be charged every day which is a pain.

3 days ago

Reply from Medical Alert

Thank you for your feedback. We’re sorry to hear about your experience. To resolve this matter efficiently, please call our Customer Service Department 1-800-906-0872 so that we can escalate this matter to our supervisor team to investigate further.

Dec. 26th, 2025

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Verified Customer

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Kathy

My Mother had it. She & my sister did comparisons. Liked it the best. So I trusted them, so that's what I went with & never regretted it.

3 days ago

Reply from Medical Alert

Thank you, Kathy! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Dec. 26th, 2025

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Verified Customer

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Margaret

Medical Alert is a great dependable way for people who have had trouble getting around !! Device is reliable and easy to access Thank you

4 days ago

Reply from Medical Alert

Thank you, Margaret! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Dec. 26th, 2025

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Verified Customer

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Dareen

My children chose the alert for me but I am very happy with it. Easy to use and works as advertised. I have used it during the night and help arrived in a few minutes.

1 week ago

Reply from Medical Alert

Dareen, thank you for your feedback! We value our customers and are honored to be part of your safety plan. We appreciate the time you took to share your experience.

Dec. 19th, 2025

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Verified Customer

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Mark

You are using AI..not for our benefit but only for yours. I went thru all the promps with your AI "person" gave "her" all the information she requested. She connected me to a live person who proceeded to ask me the same questions. What good is AI but to make you more profit. Fix this.

1 week ago

Reply from Medical Alert

Thanks so much for sharing your feedback, Mark! We appreciate the time you took to let us know about your experience. Your thoughts help us to continually improve.

Dec. 19th, 2025

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Verified Customer

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Nell

The sign up process was easy. The options for service were what we were looking for. The contract flexibility was also what we preferred.

3 days ago

Reply from Medical Alert

Thank you, Nell! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Dec. 26th, 2025

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Verified Customer

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Eloise

I don't think it is set up correct I am disable in my attempt and have many times asked someone else to do lt

4 days ago

Reply from Medical Alert

Thank you for your feedback. If you have any questions or concerns about your equipment, please call our Customer Service Department 1-800-906-0872 so that we can resolve this matter efficiently.

Dec. 26th, 2025

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Verified Customer

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Gracie

It is there if I need it. So far I haven't needed it, but the security of knowing that Ican get help if I fall or have an emergency is great.

1 week ago

Reply from Medical Alert

Thank you for being part of our family and glad that you feel safe with our service. We appreciate the feedback and for this kind review. Please be well, safe, and take care.

Dec. 19th, 2025

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Verified Customer

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Jean

Wanda was very helpful when I ordered this system for my mother. When it arrived, there was no medical alert bracelet and we have tried several times to have it sent (we were told it would arrive in the mail). Set up was also difficult as there was no person available to speak with (seemed to be and AI voice). Finally was able to reach a customer service rep to help.

1 month ago

Reply from Medical Alert

Jean, thank you so much for sharing your feedback. We appreciate the time you took to let us know about your experience. Your thoughts help us to continually improve.

Nov. 20th, 2025

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Verified Customer

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Kathryn

I'm not happy at all. Several weeks ago I feel and broke my fibula. I pressed in medical alert necklace and it didn't do it different thing. I had to count on 911. I'm going to hook up my Amazon echo and I'll watch out to come get this box and reimbursement place

1 week ago

Reply from Medical Alert

Kathryn, thank you for your feedback. We’re sorry to hear about your experience. Please reach out to our Customer Care team at 1-800-906-0872 or CustomerResolutions@medicalalert.com so we can resolve this matter as quickly as possible. Thank you for bringing this to our attention.

Dec. 17th, 2025

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Verified Customer

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Margaret

It does what it says it will. I have not had any emergencies, but have accidentally set it off and was pleased with the ease in correcting it.

2 weeks ago

Reply from Medical Alert

Margaret, thank you for your feedback! We appreciate our customers and appreciate the time you took to leave us a review.

Dec. 11th, 2025

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Verified Customer

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Bernard

Wanted fall protection for my dad. Constant contact with medic needed

3 days ago

Reply from Medical Alert

Thank you, Bernard! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Dec. 26th, 2025

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Verified Customer

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Susan

Worked like a charm. My almost 96 year old mother was dizzy about 7 AM. She knew enough to push the button - and was able to hear the responder talk. She told them the problem. They were unable to get in touch with the 3 local contacts, so they called EMS. EMS knew how to get in without breaking the door. I was able to go to the emergency room (after I was aware of the issue) and be with my mother. I was extremely pleased that it "worked like a charm". It also gave me confidence in them.

5 months ago

Reply from Medical Alert

Thank you for your kind words, Susan! We’re thrilled to hear that your experience with us has been positive. Your mother's safety and peace of mind are our top priorities, and we're glad that we could be there for her when she needed us.

Jul. 9th, 2025

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Verified Customer

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David

Device has worked well since subscription started,until 12/3/25, has been nonoperational since. had misplaced paperwork, finely found & am awaiting a call from y'all what to do!! david hefner

1 week ago

Reply from Medical Alert

We’re really sorry to hear that your experience wasn’t up to the standard you expected. We take your concerns seriously, and we’d love the opportunity to address them. Please reach out to our Customer Care team at 1-800-906-0872 or CustomerResolutions@medicalalert.com so we can resolve this matter as quickly as possible. Thank you for bringing this to our attention.

Dec. 17th, 2025

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Verified Customer

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Celia

It's great! I've had to use it several times and the squad is here in 5 minutes . I have an issue with falling I am 71.

2 weeks ago

Reply from Medical Alert

Celia, thank you for being part of our family and glad that you feel safe with our service. We appreciate the feedback and for this kind review. Please be well, safe, and take care.

Dec. 12th, 2025

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Verified Customer

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Linda

I like that it has a gps so it can find me anywhere. I sometimes keep my great grandchildren I know I can find help quickly if I need it.

1 month ago

Reply from Medical Alert

Thank you for your kind words Linda! Your safety and peace of mind are our top priorities, and we're glad that we could be there for you if you need us.

Nov. 20th, 2025

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Verified Customer

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Barbara

A friend recommend Medical Alert. Have not fallen and not needed help because my husband is with me. That is all I know as of this date.

1 month ago

Reply from Medical Alert

Thank you for your feedback Barbara! We appreciate our customers and appreciate the time you took to leave us a review.

Nov. 20th, 2025

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Verified Customer

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Norma

All's well now, thanks- now that I've returned your "fall button"- it was just too super sensitive for me (& I'm Not an active person!

1 month ago

Reply from Medical Alert

Norma, Thank you! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Nov. 12th, 2025

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Verified Customer

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Delores

Liked their service model and device. Communication is easy for my mom.

1 week ago

Reply from Medical Alert

Thank you for your feedback! We appreciate our customers and appreciate the time you took to leave us a review.

Dec. 19th, 2025

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Verified Customer

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Pearlene

I FFEEL SAFER WITH IT AND THE ONLY THING IS A ACCIDENTLY SET IT OFF AT TIME AND DON'T INTEND TO!!!!

2 weeks ago

Reply from Medical Alert

Pearlene, thank you for your feedback! We value our customers and are honored to be part of your safety plan. We appreciate the time you took to share your experience.

Dec. 12th, 2025

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Verified Customer

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Marlene

I am happyu with the system , but not with the large devise I would perfer a smaller alert medalion. medalion

2 weeks ago

Reply from Medical Alert

Thanks so much for sharing your feedback, Marlene! We appreciate the time you took to let us know about your experience. Your thoughts help us to continually improve.

Dec. 11th, 2025

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Verified Customer

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Emma

Having issues with the button each time we test it. Have to call and stay on phone LONG time to get to talk to someone and then i guess they are resetting it.

2 weeks ago

Reply from Medical Alert

Emma, we take your concerns seriously, and we’d love the opportunity to address them. Please reach out to our Customer Care team at 1-800-906-0872 or CustomerResolutions@medicalalert.com so we can resolve this matter as quickly as possible. Thank you for bringing this to our attention.

Dec. 11th, 2025

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Verified Customer

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Carlene

It's easy to set up and gives me peace of mind that if I need help it will be available.

2 weeks ago

Reply from Medical Alert

Carlene, thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Dec. 11th, 2025

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Verified Customer

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Joycena

Customer service is good Ppl that answer the alert is awsome and helpful. My medical Alert button is awsome. People loves it because one day I was at my center and I lean over to get something off the table not hearing my alert goes off so I was just talking to my friends 3 big mens came in the center lol we all was confuse why they are here we look at them they look at each and everyone to see if it was a problem. So they ask is anyone wearing a medical Alert button.?before I can anything everyone pointed at me they question me i was good and they left. We had a discussion about it they wanted to know how did they knew where I was. They was told it has a tracker. They was talking about getting one I actually felt so safe that medical Alert button company cares I felt special that day.

10 months ago

Reply from Medical Alert

Thank you for your kind words, Joycena! We’re thrilled to hear that your experience with us has been positive. Your safety and peace of mind are our top priorities, and we're glad to be here for you.

Feb. 20th, 2025

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Verified Customer

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Concetta

Makes me safe I am not alone even though I am alone I get help very quickly and easily Thank you Medical Alert

1 month ago

Reply from Medical Alert

Concetta, thank you for being part of our family and glad that you feel safe with our service. We appreciate the feedback and for this kind review. Please be well, safe, and take care.

Nov. 10th, 2025

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Verified Customer

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Blanche Robbinsbar1312

I liked it because I always felt safe with it when I would fall down. I knew there was someone to help me. I would like to know what Medical Alert Coach is on my bank statement.

3 months ago

Reply from Medical Alert

Blanche, thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience. Feel free to call our customer service department at 1-800-906-0872, our representatives will be happy to assist.

Sep. 4th, 2025

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Kim

I trust the service, , it's reliable and versatile

3 days ago

Reply from Medical Alert

Thank you, Kim! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Dec. 26th, 2025

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Doris

It seemed to be affordable and easy to set up and use.

3 days ago

Reply from Medical Alert

Thank you, Doris! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Dec. 26th, 2025

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Verified Customer

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Helen

When I’m alone I needed it for safety reasons.

6 days ago

Reply from Medical Alert

Thank you, Helen! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Dec. 23rd, 2025

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Verified Customer

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Marian

They were in very fast when my mom fell. I live 15 minutes away and the ambulance beat me there. The last time we called for a low battery warning on the necklace she jad a hard time getting someone on the phone and then the person was confused and told her to call back. Must have been a newbee

4 months ago

Reply from Medical Alert

Marian, thanks so much for sharing your feedback! Your feedback helps us to continually improve.

Aug. 27th, 2025

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Verified Customer

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David

An ongoing problem is that the device I have alerts A number of times a day that I have fallen. The alert is put on the device and I then I also get a call. Yesterday I think I had 8 or 9 alerts. It can go off just when I am sitting and not even moving my arm. There is not any one such cause. I can be sitting in a chair which happens several times when I am visiting a friend. Device goes off whenI am in bed sometimes and just laying in bed. I know I have to call you folks to try to get device adjusted. It does get frustrating. Often I will just take device off my arm.

4 months ago

Reply from Medical Alert

David, Thank you for your feedback.
We’re sorry to hear about the issues you’ve been experiencing with your device and understand how frustrating those false alerts can be. Please contact our customer service team so we can troubleshoot the problem and work toward a resolution. We’re here to help and want to ensure your device works properly for your needs.

Aug. 11th, 2025

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Verified Customer

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Valerie

Since joining the Medical Alert program I've had a significant improvement in stress and anxiety in regards to my wife's well being on a regular basis. Thank you for your help.

5 months ago

Reply from Medical Alert

Thank you so much for your kind words! We’re thrilled to hear that your experience has been a positive one. Your feedback means the world to us, and we’re glad we could meet your expectations.

Jul. 17th, 2025

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Verified Customer

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Sandra

the folks at medAlert are responsive and kind. Thank for the service.

1 week ago

Reply from Medical Alert

Thank you for your feedback! We appreciate our customers and appreciate the time you took to leave us a review.

Dec. 19th, 2025

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Verified Customer

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Lyda

It will tell the operator where I am if I call.

1 week ago

Reply from Medical Alert

Lyda, thank you for your feedback! We appreciate our customers and appreciate the time you took to leave us a review.

Dec. 17th, 2025

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Verified Customer

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Chuck

The cost per year that I paid was high enough, but I since have had to add $15 per month for a feature that I thought was standard, if I drop the device it will sound an alert. Then I get another call that I need to sign up for $5 per month insurance on the equipment that if it is broken or lost that I won't have to pay $800 plus to get it replaced. Seems like their is no end to the additional charges.

6 months ago

Reply from Medical Alert

Chuck, thank you for taking the time to share your feedback with us. We value your opinion and are committed to providing the best service possible. If there’s anything we can do to make your experience better, please feel free to reach out to our Customer Care team at 1-800-906-0872 or CustomerResolutions@medicalalert.com. We’re here to assist you!

Jun. 19th, 2025

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Verified Customer

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Liz

Someone from the company checks in regularly if they don't hear from us. And customer service called to correct some incorrect information we'd been given. I'm impressed that the company really does review the recorded calls to make sure we're given good info.

7 months ago

Reply from Medical Alert

Thank you so much for your kind words, Liz! We’re thrilled to hear that your experience has been a positive one. Your feedback means the world to us, and we’re glad we could meet your expectations.

May. 22nd, 2025

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Verified Customer

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Richard

I like the safety and confidence the Medical Alert gives us, and i like that a person answers to help. However, I have concerns. He fell, and the medical alert did not go off. His Apple watch called 911. and they put him on hold. when I found him, I struggled to help him get un-contorted. I called Medical alert and they said you have to press the button for 30 second. That isn't always possible. it may be buried under his clothes or he may not have use of his left hand, the right is paralyzed. it was good to know why it didn't help and so we need to make sure he always wears his Apple watch. I don't know how the product could improve to avoid these issues.

8 months ago

Reply from Medical Alert

Richard, we’re really sorry to hear that your experience wasn’t up to the standard you expected. We take your concerns seriously, and we’d love the opportunity to address them. Please reach out to our Customer Care team at 1-800-906-0872 or CustomerResolutions@medicalalert.com so we can resolve this matter as quickly as possible. Thank you for bringing this to our attention.

Apr. 25th, 2025

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Verified Customer

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Barbara

First, the stars will not let me click to where there are 3 unless I am looking at it differently than most ratings that I get on other things. First, I am putting it on a 3 here because, I constantly get false "readings" or calls! I have NEVER fallen since I got this Medical alert watch back in January 2025 (I think it was January since I fell on December 22 or 23 (since I had to have emergency brain surgery I really cannot remember the exact date (and I do not remember nor have I received a hospital bill due to very good Medicare Suppliment that happens to happly pay all of my doctor bills! I have been blessed, for sure. But to continue to get false readings that have caused 3 or 4 emergency crews showing up at my home/apartment it is embarressing that they spend their time to deal with a false call when they could be helping someone that really needed the attention! I did not and do not know how to do anything other than push the button on the bottom of the watch. I have never taken a shower with it on as I do not think it is waterproof and I use VERY hot water nor do I want to wait for the watch "band" to dry before putting it back on! Those are my main conderns and the fact that I was to receive a very nice watch for Christmas and now have to have this ugly looking thing is not my most happy moment, BUT, I KNOW I need this watch.

8 months ago

Reply from Medical Alert

Barbara, thank you for taking the time to share your feedback with us. We value your opinion and are committed to providing the best service possible. If there’s anything we can do to make your experience better, please feel free to reach out to our Customer Care team at 1-800-906-0872 or CustomerResolutions@medicalalert.com. We’re here to assist you!

Apr. 10th, 2025

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Verified Customer

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Carole

The thing that I liked about it you can count on somebody coming when I fall

2 weeks ago

Reply from Medical Alert

Thank you for being part of our family Carole! We are glad that you feel safe with our service and appreciate this kind review. Please be well, safe, and take care.

Dec. 15th, 2025

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Verified Customer

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Ralph

Our daughter in law was the one who chose this medical alert. It does work.

2 weeks ago

Reply from Medical Alert

Thank you for your feedback Ralph! We appreciate our customers and appreciate the time you took to leave us a review.

Dec. 12th, 2025

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Verified Customer

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Frances

Recommended by other users. I don't see why I need 40 characters.

2 weeks ago

Reply from Medical Alert

Thank you for your feedback! We appreciate our customers and appreciate the time you took to leave us a review.

Dec. 11th, 2025

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Verified Customer

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Susan

confidence that we will be protected and helped when we need it

2 weeks ago

Reply from Medical Alert

Susan, thank you for your feedback! We value our customers and are honored to be part of your safety plan. We appreciate the time you took to share your experience.

Dec. 11th, 2025

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Verified Customer

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Verna

My daughter-in-law is a nurse and she recommended this for me.

2 weeks ago

Reply from Medical Alert

Verna, thank you for your feedback! We appreciate our customers and appreciate the time you took to leave us a review.

Dec. 11th, 2025

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Verified Customer

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Toni

I don't like you guys dispatching EMS if my battery is low and I don't answer the phone. Don't like short battery life

2 weeks ago

Reply from Medical Alert

Toni, thank you for your feedback! We appreciate our customers and appreciate the time you took to leave us a review. If you have any questions about your equipment or service, please call our Customer Service Department 1-800-906-0872 . Our representatives will be happy to assist.

Dec. 11th, 2025

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Verified Customer

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Arlene

I know for a fact that Medic Alert buttons work. My mother accidentally hit hers. Before she could call and cancel the alert, the EMTs had arrived.

1 month ago

Reply from Medical Alert

Thank you for your feedback Arlene! We appreciate our customers and appreciate the time you took to leave us a review.

Nov. 20th, 2025

Medical Alert Reviews

Summary of Reviews