Medical Alert Reviews
8.7
Overall Score
Featured Review
Verified Customer
Review Source
Marceline Garner Cameron, MO
I had only had Medical Alert 4 months, when I fell in my closed garage on 11/13/2019. My left hip was broken, and i could not get up. I pressed my Medical Alert bracelet. They contacted my daughter in Dallas, Texas, my niece locally, and within 20 minutes the responders were here. They were able to use the hidden key to gain entry, found me, and got me to ER. Without the Medical Alert, who knows how long it might have been before I was found!
5 years ago
Verified Customer
Review Source
Kathleen Maryville, Tennessee
The representatives have always been helpful. I hoped we would never need the service . My mon had to use it this weekend when she fell and broke her hip. So grateful for the service, prompt calls to initiate EMS and family contacts
1 month ago
Reply from Medical Alert
Thank you, Kathleen! We appreciate your review. We value our customers and appreciate the time you took to share your experience.
Aug. 20th, 2026
Verified Customer
Review Source
Candy USA
2 months ago
Reply from Medical Alert
Candy, thank you for your feedback! We value our customers and are honored to be part of your safety plan. We appreciate the time you took to share your experience.
Jul. 22nd, 2026
Verified Customer
Review Source
Carol Easton, Pennsylvania
Need oversight for someone living alone
We upgraded the necklace, but feel it is TOO sensitive! It has been reporting in with only minor movement. She gets called when she's fine, nothing happened.
Therefore I got a call reporting she didn't answer her phone. Panic.
Wish there could be a way I could know
The result of the dispatch team
2 months ago
Reply from Medical Alert
Thank you for taking the time to provide your feedback. We’re really sorry to hear that your new necklace feels too sensitive. I have sent you a private message requesting some additional information so we can review what happened and address the issue appropriately. Thank you, and we look forward to speaking with you soon.
Aug. 17th, 2026
Verified Customer
Review Source
Cathrine Pensacola, Florida
Pro - It works to alert in the event of an emergency.
Con - The On-the-Go GPS position does not synchronize with the Medical Alert app position. Off by hundreds of miles. Reported this several times over the years, nothing being done about it. Volume on the device's speaker has no control and is too soft for hearing impaired users.
Con - I'm set up on auto-pay annually, but I occasionally see a $15.00 charge on my credit card that eventually gets removed. Irritating.
2 months ago
Reply from Medical Alert
Hi Cathrine, we’re sorry you experienced a technical issue with your Medical Alert service. We understand how important it is for your equipment to work reliably, and we’d like to help resolve your concern promptly. Please contact us at 800-906-0872 or customerresolutions@medicalalert.com so our support team can assist you. For your privacy, please do not post personal or account information here.
—The Medical Alert Team
—The Medical Alert Team
Aug. 10th, 2026
Verified Customer
Review Source
Freda Tampa, Florida
Medical alert is on top of keeping in touch with their customer they show they care I love mine , I feel safe with mine IT checks on me at home or on the road, it feels like I have someone with me all the time. Very reasonable in price.
2 months ago
Reply from Medical Alert
Thank you for sharing your experience, Freda! We're so happy that your Medical Alert device gives you confidence wherever you are and helps you feel like someone is always looking out for you.
Aug. 10th, 2026
Verified Customer
Review Source
Yolanda Tucker USA
6 months ago
Reply from Medical Alert
Yolanda, thank you for taking the time and sharing your valuable feedback with us. We value our customers and are honored to be part of your father's safety plan. Please be well, safe, and take care.
Apr. 13th, 2026
Verified Customer
Review Source
Iris
My family and I highly recommend Medical Alert. My 88 year old Mother wants to live in her home. She has to use a walker to get around. My Siblings and I do not have the space or ability to care for her in our homes.
I am 71 with serious health issues myself. My brother and his wife also have full time jobs. We chose Medical Alert based on the good reviews, and most reasonably priced alert system compared to the others we researched.
So far Mother has had several falls and Medical Alert was quick to respond, and has been a life saver for Mother, and for our peace of mind. The customer service has been amazing! They respond quickly and are so kind and patient when we have questions or need assistance
If you have a loved one who wants to be independent and stay at home, we highly recommend giving them a call. This was a perfect choice for our Mother, and for our peace of mind!
8 months ago
Reply from Medical Alert
Iris, thank you for your feedback! We appreciate our customers and appreciate the time you took to leave us a review. We're honored to be a part of your mother's safety plan, and we're delighted to hear that we were able to assist her when it mattered most!
Jan. 15th, 2026
Verified Customer
Review Source
Vivian Concord Township, Ohio
I was bumped into the lake and learned the watch was not waterproof. I had to buy another or pay for a warranty. Later learned that this resulted in a new subscription with a $5 monthly fee increase.
1 month ago
Reply from Medical Alert
Thank you for your feedback, Vivian. We’d appreciate the opportunity to review the account and address any concerns you have directly. Please contact our customer service team at 800-906-0872 or customerresolutions@medicalalert.com.
—The Medical Alert Team
—The Medical Alert Team
Aug. 31st, 2026
Verified Customer
Review Source
Carolyn Hernando, Mississippi
It enables me to go out on my own. Both daughters know I always wear the necklace and can call for help if needed. The cost is very reasonable too.
2 months ago
Reply from Medical Alert
Thank you for your wonderful feedback! We're so glad the necklace helps you stay independent and gives your daughters added peace of mind. We appreciate your support and are delighted to hear that our service has been a reliable and affordable solution for your family.
Aug. 10th, 2026
Verified Customer
Review Source
Joanne
Needed to have protection for help if I need it.
I Just got my Visa Bill & I'm still getting charged a $5:00 charge that I had with my OLD equipment. I updated my equipment PAY MORE so this $5:00 needs to be taken off my bills.
7 months ago
Reply from Medical Alert
Thank you for bringing this to our attention. We take this feedback seriously and your satisfaction is very important to us. I was not able to locate the account with the information provided. Please contact our Customer Service department at 1-800-906-0872 or CustomerResolutions@medicalalert.com so that we can get this matter escalated over to our supervisor team to investigate and follow up with you to address all your concerns.
Feb. 24th, 2026
Verified Customer
Review Source
Sharon
I have had my Medical Alert for just abou ta year. Everyone there has been very caring and helpful. I've had to call several times when I've fallen in my yard. I have neuropathy in my legs and feet and cannot get up by myself. In July, I fell in my driveway and had an open fracture of the elbow and a broken hip. All of the emergency personnel were wonderful. Each time I've had to call, everyone has been very comforting and caring, and knowledgable with my injuries.
10 months ago
Reply from Medical Alert
Sharon, Thank you for your kind words! We’re thrilled to hear that your experience with us has been positive. Your safety and peace of mind are our top priorities, and we're glad that we could be there for you when you needed us.
Dec. 11th, 2025
Verified Customer
Review Source
June Highland, New York
They treated me very well and yes I would tell other people to use medical alert
1 month ago
Reply from Medical Alert
Thank you for the review, June! We're delighted to hear you had a positive experience and would recommend Medical Alert to others. We appreciate your support!
Sep. 1st, 2026
Verified Customer
Review Source
June Minneapolis, Minnesota
It works great. When i hit it bÿ mistake someone always calls to check on̈ me,
1 month ago
Verified Customer
Review Source
Joycena
Customer service is good
Ppl that answer the alert is awsome and helpful. My medical Alert button is awsome. People loves it because one day I was at my center and I lean over to get something off the table not hearing my alert goes off so I was just talking to my friends 3 big mens came in the center lol we all was confuse why they are here we look at them they look at each and everyone to see if it was a problem. So they ask is anyone wearing a medical Alert button.?before I can anything everyone pointed at me they question me i was good and they left. We had a discussion about it they wanted to know how did they knew where I was. They was told it has a tracker. They was talking about getting one
I actually felt so safe that medical Alert button company cares I felt special that day.
1 year ago
Reply from Medical Alert
Thank you for your kind words, Joycena! We’re thrilled to hear that your experience with us has been positive. Your safety and peace of mind are our top priorities, and we're glad to be here for you.
Feb. 20th, 2025
Verified Customer
Review Source
Nancy Gomes Inverness, FL
Funny, as I was dismantling my old Medical Alert box, I dropped the plug, then dropped the unit as I tripped over the wires and fell. I hit my orbital bone and nose on the floor which resulted in the mother of all black eyes. I did get the new unit properly installed, and the fall detector is working fine. I tested everything, telling the person who called that it was a test and everything was fine. The fire department life support unit and an ambulance with EMTS showed up at my house a few hours later, just checking that I was OK. They said it was a service and there was no charge. It was my second fall of the week, the first fall resulted in a trip to the emergency facility. I had a broken rib. Luckily I have not fallen since.
2 years ago
Reply from Medical Alert
Thank you, Nancy! We appreciate your review. We value our customers and appreciate the time you took to share your experience.
May. 8th, 2024
Verified Customer
Review Source
Sara Lovelock, NV
Since I've had my Medical Alert bracelet, I have accidentally set it off and response was immediate and insistent. I was sound asleep at 4:30 a.m. and was awakened by what sounded like someone talking just outside my window. While I was drowsy, the "person talking" got progressively louder until I got up to investigate. The lady on the unit was polite and explained my unit had alerted, she agreed it was an accidental alert and she wished me a good night. I'm impressed and would readily recommend this product anywhere I thought someone might benefit from having it. It simply makes me feel safer in case of a fall or accident in my home.
2 years ago
Reply from Medical Alert
Thank you, Sara! We appreciate your review. We value our customers and appreciate the time you took to share your experience.
May. 8th, 2024
Verified Customer
Review Source
Peggy Sheets Albuquerque, NM
First it was the price that got me and after that it was the personnel. I have had several flash alarms by mistake and they have always been very nice. I cannot remember this lady's name that she called to check on me after several months of not checking in. I didn't pay attention that I needed to do that. But it was a blessing to talk to her since she convinced me that I needed a different alarm necklace. I was trying to save money but not getting the fall detection device I'm not really what is the reason I got this. I'm very blessed and thankful for that person and I wish I could remember her name.
4 years ago
Verified Customer
Review Source
Margo B. Sisson
I've had excellent service from Medical Alert. I've never actually needed them, but occasionally I hit my button by mistake and they always respond. I feel guilty thinking I am bothering them, but they have never made me feel this way. - Even though I have rated them very high, I recently had a situation where I was mistakenly charged double for a new medical alert. I called them and they credited the $50.00 overcharge. However, I was charged $54.50 and and to date I have not been refunded the $4.50. I realize it's a small amount, but it's the principle of the issue. They overcharged me and they should refund me for the full amount.
7 years ago
Verified Customer
Review Source
Alyce Marshall New Milford, PA
I got this product for my mother who has fallen out of bed a couple times. Once she started using Medical Alert, they would dispatch me when she didn't respond right away to them in an emergency. There was one incident where my mother pressed the medical alert button when I was out of town. I didn't hear my cell phone go off, so they went and called the very next person on her 'list of people to contact'. They've been very patient and quick to respond! It's a very lightweight device, and there are many options for her to wear it. She can wear it as a necklace or as a wrist bracelet. They give us peace of mind, and it's nice to know that they can get there faster than I can in an emergency.
8 years ago
Reply from Medical Alert
Hi Alyce,
Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.
Stay safe,
Alex
Customer Reviews Manager, Medical Alert
Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.
Stay safe,
Alex
Customer Reviews Manager, Medical Alert
Sep. 28th, 2018
Verified Customer
Review Source
Anonymous
I think they were the first company that contacted me, so I took it. I've seen other companies advertised, but I decided to stick with Medical Alert. I guess the price is okay, I have to pay every month but it's fine. I have the device that you have to push to call them and I just got the new necklace that's supposed to detect when I fall. I'm satisfied with the first one, but I'm having problems with the necklace. I haven't even touched it, I just sit around with it under my shirt, but it has had a lot of false alarms. I've had 3 calls in the last 2 days. I don't want to hear from them that I need to be more careful or things like that. I think it was last year when I actually used it. I fell in the kitchen and pushed the button to get help. Two men came out right away and took me to the emergency room.
8 years ago
Reply from Medical Alert
Thanks so much for your feedback. We value our customers and appreciate the time you took to share your experience.
So glad you got the help you need!
Stay safe,
Alex
Customer Reviews Manager, Medical Alert
So glad you got the help you need!
Stay safe,
Alex
Customer Reviews Manager, Medical Alert
Jun. 14th, 2018
Verified Customer
Review Source
Fred Macedonia, OH
When my wife passed away last year I was looking into a service like this. I had all the information, so I thought that getting it would be a good thing for me. It has been a good deal so far. Shortly after I got it I fell outside and hit my head in the driveway. I wasn't hurt badly but I used it and they came for me and took me to the emergency room. I also accidentally bumped it when it was in my pocket. They called me and asked me if I was alright and I just told them I was. They are really good. At some point I lost the receiver or some other bit of the thing, so I called them and I got another one in the mail. When the snow melted I found it on the ground and it still worked so I just sent it back. One of the things I'd like them to change is the range of the medallion. You can only use it to talk to them if you're within a certain range of it. If I were to fall in a different room in my house, I would basically have to yell for them to hear me. Because of that I basically have my medallion and the receiver on me all the time.
8 years ago
Reply from Medical Alert
Hi Fred,
I am so sorry about your wife.
Thanks so much for your feedback. We value our customers and appreciate the time you took to share your experience.
I've shared your comments with product development.
Stay safe,
Alex
Customer Reviews Manager, Medical Alert
I am so sorry about your wife.
Thanks so much for your feedback. We value our customers and appreciate the time you took to share your experience.
I've shared your comments with product development.
Stay safe,
Alex
Customer Reviews Manager, Medical Alert
Jun. 14th, 2018
Verified Customer
Review Source
Anonymous Apple Valley, CA
I have a back injury so I don't really walk more than a few steps at a time. I knew I needed something like this. I was looking around at various ads and found one at a local drugstore for Medical Alert. I called, got the information that I needed, and signed up. They've handled all of our interactions professionally. Lately I've had some problems with the button because it's very sensitive. The other night, when I was ready to go to bed, I put it in my nightstand drawer. I dropped it maybe 3 inches on something off and it just went off. I had to answer the phone to let them know that I was ok. The other night I had it in my hand, just resting there, and it went off. I made my way to the base unit as quick as I could to tell them it was not an emergency but what came out was this robot voice that would only take yes or no as an answer.
8 years ago
Reply from Medical Alert
Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.
Stay safe,
Alex
Customer Reviews Manager, Medical Alert
Stay safe,
Alex
Customer Reviews Manager, Medical Alert
Jun. 14th, 2018
Verified Customer
Review Source
Andre Gordon
I live alone and didn't really feel confident on my own, that's why I got one of these. I went with Medical Alert because they have a GPS system so, no matter where I am, they can send me help. Now I feel safer when I'm at home or when I drive. The devices are compact and they don't take up a lot of space. The pendant is very handy. You can wear it around your neck and if you fall it will alert someone right away, you don't even need to push the button. Luckily I haven't had to use it. Unfortunately, I've been having some false alarms because I jump or push the button at night while I sleep. I wish there was a way to cancel the alarm for whenever that happens. On those occasions it sometimes takes them a minute or two to come on the line. Still, it gives me peace of mind knowing that I have the equipment. If I need it, help is just a button push away.
8 years ago
Reply from Medical Alert
Hi Andre,
Our GPS device is excellent.
Thanks so much for your feedback. We value our customers and appreciate the time you took to share your experience.
Stay safe,
Alex
Customer Reviews Manager, Medical Alert
Our GPS device is excellent.
Thanks so much for your feedback. We value our customers and appreciate the time you took to share your experience.
Stay safe,
Alex
Customer Reviews Manager, Medical Alert
Jun. 14th, 2018
Verified Customer
Review Source
Cathy
I read an advertisement in a magazine about them and looked them up online. It seemed to have all the things that I needed, so I got it. Customer support gave us answers to the questions that we had in the beginning. On a typical day I wear my device overnight. I have a care giver come in the morning and I go through my routine. I shower and then put on the bracelet or the necklace on for the day. I put the bracelet on my right hand rather than my left hand. Sometimes I have it on all day long since it's not a problem for me. The button is very simple to use and the information and explanations that they give you are easy to follow. I can check on my computer whenever I get charged. I receive my invoice and it's always right. The only difficulty that we've had is that the machine needs to be plugged into the wall. I live in a condo and usually these buildings don't have that many wall outlets. I wish that device was somewhat smaller too. Even though I'm in a rather large condo I still have limited space. The device takes up a full table. Still, it has worked for me, I'm quite satisfied.
8 years ago
Reply from Medical Alert
Hi Cathy,
Great feedback! Thanks so much for your review. We value our customers and appreciate the time you took to share your experience.
Stay safe,
Alex
Customer Reviews Manager, Medical Alert
Great feedback! Thanks so much for your review. We value our customers and appreciate the time you took to share your experience.
Stay safe,
Alex
Customer Reviews Manager, Medical Alert
Jun. 14th, 2018
Verified Customer
Review Source
Darlene Voogd Sheridan, WY
I had been falling a lot at the time and decided that I needed something that could help me when that happened. A lot of people don't realize that you can travel with it. You can just let them know where you're going and that's it. That's really nice because I can take it with me wherever I go out on Christmas. This year we went to Vegas and then to Florida, it was a nice trip. It doesn't cost that much. They have helped me a lot so far, everybody is very polite. Once I accidentally bumped the device on my neck against the counter and set the alarm off. Their people were here right away and even called me 3 times just to make sure I was alright. Now my sister and mom have one too. I feel safer with it knowing that there's someone right there ready to help.
8 years ago
Reply from Medical Alert
Hi Darlene,
Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.
Stay safe,
Alex
Customer Reviews Manager, Medical Alert
Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.
Stay safe,
Alex
Customer Reviews Manager, Medical Alert
Jun. 14th, 2018
Verified Customer
Review Source
Sandra Plutchak
At the time I looked at two different companies and since they had the best plan I went for it. I'm happy to have it in case I fall in the shower or something. I live alone so someone will be able to reach me and help me as long as I have it. I haven't had to use it but I always have it on me. I use the bracelet when I'm in bed and put the necklace on when I get up in the morning. There have been a couple of times when I either bumped it or dropped it and they responded right away. It's a bit too easy to bump the bracelet and set it off but I guess it's better for it to be too sensitive than to not be sensitive enough.
8 years ago
Reply from Medical Alert
Hi Sandra,
We do have the best plans and pricing out there!
Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.
Stay safe,
Alex
Customer Reviews Manager, Medical Alert
We do have the best plans and pricing out there!
Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.
Stay safe,
Alex
Customer Reviews Manager, Medical Alert
Jun. 14th, 2018
Verified Customer
Review Source
Barbara Rogers West Delray Beach, FL
I've had it for years. Every time I've used the Medical Alert button they've been here in no time. One time I fell right outside the door of my house, between the garden and the door, and couldn't get up. I pushed the button and even though the base unit was in my bedroom they were still able to hear me. I could barely hear them, but it was enough and things just went beautifully. They sent out the paramedics and they arrived very shortly and picked me up. They have always been there when I need them. It's a good system. Talking to my girlfriend who has a different system I realized that they're all pretty much the same when it comes to how fast they get to you. Right now I'm trying to decide if I should get the one that can go with you anywhere since my husband travels sometimes.
8 years ago
Verified Customer
Review Source
Alice Baker Peru, IN
I got it because I wasn't allowed to leave the hospital until I got some kind of system like this one. Since it had the best reviews I decided to go with it. On an occasion I was trying to reach something and had no support or anything. I ended up falling on my back and had to use the button. I got a good response. I've had some false alarms and other times when I call them to check in, but I've only really had that one emergency. The device is easy to use, it just sits on my neck and I have no problems with it. It's good, it gives me security and I know that if I need help they'll send someone.
8 years ago
Verified Customer
Review Source
Argy Hager Bedford, VA
I had a medical alert system for years but it was tied to the house's phone line. I couldn't go beyond 100 feet away from my home. I looked around and they were the ones that met my needs and requirements so I went with them. I'm 85 years old, so I don't get out much, but I do go out occasionally and because of that I wear the fall detector around my neck. At first I was concerned about the GPS system since I wasn't sure it was going to be accurate. To test it I actually drove 15 miles out of town and pressed the button. They called me right away and told me the address that I was calling from. I was very pleased about that. Whenever I accidentally bang it against something they are always there right away to check on me. One time when I went out to check my mail, the neck piece got caught on the mailbox. I didn't realize it and it fell to the ground. When I saw it I picked it up and went back into my apartment only to realize that they were calling me. They wanted to make sure I was fine since the button had detected a fall. That made me feel very confident. Even though it was an accidental drop they were right there. The one time I actually needed them to send someone they paramedics were out there almost immediately. It's comparatively more expensive than other 2 services that I looked at.
8 years ago
Verified Customer
Review Source
D.D. or Anonymous Halifax, NS
They were the ones that I learned about first so I just kind of went with it. It's just there, if I need it I just use it. Over the years that I've had it I haven't had to call too many times. I had a very bad beginning with them though. It had been about a month since I had paid for the service and I was still waiting to get the device and everything. At night I fell off the bed and just kind of laid there on the floor from 4:30 in the morning until 2 o'clock in the afternoon. I couldn't move, get up, or get help. In the end my daughter came and helped me and took me to the hospital in an ambulance. I got a concussion and three stitches from that fall. The very next day I got a parcel on the mail with the emergency button in it. I'm not sure why it was slow at coming, but it would've been useful if it had arrived just one day earlier. I would've had help right away rather than laying on the floor for hours. I've had no problems whatsoever since then though. Their customer service is very good. They always explain everything to me, even if I call them by accident in the middle of the night. They are always there when you call them and talk to you for as long as you want to talk to them. I'm satisfied with that.
8 years ago
Verified Customer
Review Source
Shirley Smith Corona, CA
I live in this apartment building for older people. It's nice and about twice a week I go to the dining hall and talk with others and everything. They have activities like movie nights and such. I also occasionally have doctor appointments and shop around a little. Because of that my daughter thought it would be good to have, just in case I need it. I've never had to call and sometimes I get confused with the buttons and everything. Still, I feel like it's always there and it gives me a feeling of security to have it. I know that it'll always call the right phone numbers on its own. I think it's the best, especially since my daughter wouldn't get anything but the very best for me. She takes very good care of me. I feel confident about the service, even though I really haven't had to use it. Sometimes when they call I don't always respond or don't cooperate all the time, but that's because I'm very hard of hearing and I get confused sometimes. I'm happy about the whole thing. I don't have negative comments about it. As long as I have my little button to press I feel confident in being able to help myself.
8 years ago
Verified Customer
Review Source
Carol Jensen Fort Collins, CO
I checked them out and they seemed to have the best price. If you call for anything they help you out. On an occasion I became dehydrated and didn't realize it. When I tried to get up, I just slid out of my bed and fell. I pushed the button right and they came and got me right away. I ended up in the hospital, but I was ok. They're very thorough and I'm just completely satisfied with that. I had the one that detected falls but I didn't like that one at all. It seemed like it just went off on its own if you moved even a little bit, so I sent it back and got the regular one. It goes around my neck and it has been great. I haven't used it that much but I'm really liking it so far. I feel safe having it in case I need them here.
8 years ago
Verified Customer
Review Source
Patricia Scardigli Orangeville, PA
I called several places and Medical Alert was the best value service that I could afford. Fortunately I've never had to use it, I guess I just happen to be lucky enough. The pendant is too sensitive. It has gone off a couple of times when I lean over to put the dog's dish down and things like that. I don't know if I'm moving to fast or what, but it always thinks I'm falling. One time the alarm went off accidentally and I never noticed. I had a lot of company at the time and I didn't even hear the phone ring or them calling me. Since no one answered, they sent an ambulance and the police and they came. So, even though it was a bit of a problem, it showed me that it works. They are easy to talk to and I haven't had any problems with them.
8 years ago
Verified Customer
Review Source
Betty Bly Osceola, WI
I got Medical Alert on the first place because I fall down from time to time. It's basically with me all the time, I put it on when I get up in the morning and wear it all day. When I go to bed at night I leave it on the side of my bed. On an occasion, my daughter's doberman knocked me down by accident. I hit the corner of the door and split my head wide open, I managed to push the button and they responded. I got help within 5 minutes, which was pretty great. I think that anyone who is handicapped or elderly should get one, it's a safety precaution that can help you if you have an accident. It probably saved my life.
8 years ago
Verified Customer
Review Source
Charles Allen Milam, TX
We saw it advertised and decided to get it for my husband. So far he hasn't had any falls or accidents, but we have talked to customer service on several occasions. We had the lights go off for a while, and they called us since they were not getting a signal from the thing. They were concerned and wanted to make sure we were ok. They know if the device is not in good working condition and they call us to fix it. So far they've been nice and they've also helped me when I needed to get an upgrade for the device we had because it was dying. They're very good people and I'm sure that if we ever need them, we would be ok. It's amazing to know that they are there for us, and that gives me some relief. I think that anyone that needs it should get it, it's not very expensive and it gives you security.
8 years ago
Verified Customer
Review Source
Minnie Buffington Lafayette, IN
I'm 89 years old and I live by myself. I do everything on my own, from cooking, work on my yard, and everything that a person would do from day to day or week to week. That's why my daughter and her husband decided to get it for me. I haven't used it, but I punched it once by accident and it went off. The person I talked to was very nice, and I appreciated her help even though it was just a mistake. I do wish it was a little bit cheaper, since I'm on social security and it's hard to get the money, but I manage. In any case I'm glad I have it because it gives my children peace of mind, and I know that I can contact them and get help if I need it.
8 years ago
Verified Customer
Review Source
Anonymous Fowlerville, MI
Before getting it I had fallen several times, so my son and daughter-in-law researched it and helped me get it. It is very easy to use and customer service was helpful with setting it up. I haven't used it since I got it, but I've had a couple of surgeries, including a complete knee replacement. My family likes that I have it because sometimes they are out in the fields while I'm here alone. It makes me feel safer too. I wear the one on my wrist, and I've set it off sometimes when I lean against it, but they have been very nice when I tell them it was a mistake. The price may be a little high, but it's not too much. Besides, it makes a difference to have it and I'm glad I do. Doesn't matter how much I have to pay for it.
8 years ago
Verified Customer
Review Source
Erna Allen Union, NJ
I got them because I liked the fact that they notify the ambulance quickly if my mother falls or something. My mother is very active so if she has to go shopping, has a doctor's appointment, or a therapy session, she wears the wrist thing. About 3 or 4 months ago, at maybe 4 o'clock in the morning she wasn't feeling good. She had chest pain, so I suggested she push the button. After she did, the person came on the phone quickly, and an ambulance was there within 15 minutes. They took her off and she went to the hospital for the emergency. So even though she doesn't really have a lot of falls on a typical day, I still feel safer knowing that she's using it.
9 years ago
Verified Customer
Review Source
Joanne Vandenabeele St Clair, MI
I have the pendant that I wear all the time expect when it's charging. I'm very pleased with it I had a couple of accidental activation on it and the people who has answered those had been very kind and are glad that I'm okay. I had been dealing with another company and one time I needed them and I pressed the button and I got no answer. A friend was here with me and she ended up turning off that thing and calling 911 on her phone, also the fact that I can take this with me anywhere I go and know that if I press the button somebody's gonna answer me were with the other company if I was away I couldn't do that I would have to depend on dialing 911 on my phone if I could get through this if something happened so this is good that I can do this with your company and I couldn't with the other company.
9 years ago
Lovett Seattle, Washington
Medical alert system has always been the best option for someone like me because of their service and I adapted to their system quickly
2 weeks ago
Reply from Medical Alert
Thank you for your kind words, Lovett! We're so glad to hear that our medical alert system has been a great fit for you and that you were able to adapt to it quickly. Knowing that our service provides confidence and peace of mind means so much to us.
Sep. 28th, 2026
Patrick Reilly
I paid a for an entire year of service membership totaling $327.35 in January 2026. I was told at any point should we cancel; we would receive the prorated refund for each month we did NOT use (if we paid for the year in advance...rather than month to month) amounting to $27.28 per month for each month not used.
We returned the bracelet to Medical Alert in May. They received it on May 30. We were told it takes 30 days for refund. I called each 30 days and was told the calculation is still with their "Finance Department". This continued with each call up to and including August 28th. They did not process anything for the refund prior to this time.
WARNING:
I was then told out of the 7 months NOT used, expecting a refund of $27.28 per month ($190.96), I was getting $26 refunded.
I was told that my account was charged a "restocking fee" (never disclosed) and a cancellation fee (never disclosed). I factually paid $300 for 5 months of service after the mystery fees (undisclosed, ethically improper fees). How many other senior citizens pay this each year??
I would NEVER use this company if you have a senior relative nor would I EVER pay them anything other than month to month, as they retain the majority of what you pay them for the year in advance on on horrendous fees and penalties. They are totally unworthy of trust in our experience. I intend to file complaints to their Board of Directors to look into this case. It relates a very late refund that I had to pursue monthly, and very extensive undisclosed fees and penalties.
I asked their Customer Service Representative (after having learned of the horrendous undisclosed fees) if she would allow her mother to be with this company. She said nothing. (Silence). It spoke volumes. I am writing to Consumer Affairs, the Better Business Bureau and all public review sites. I don't think enough people do this and the elderly are getting financial abused by practices like this experience.
Medical Alert is not worthy of trust in our short experience with them, retaining almost a year's worth of fee for 5 months of service.
1 month ago
Reply from Medical Alert
Thank you for sharing your feedback, Patrick. We sincerely apologize for the frustration you've experienced regarding your refund and account concerns.
We take these matters seriously, and our team is currently researching the issues you've raised. A representative will be reaching out to you directly to review your account and address your concerns in greater detail.
We appreciate you bringing this to our attention and value the opportunity to better understand your experience and work toward a resolution.
We take these matters seriously, and our team is currently researching the issues you've raised. A representative will be reaching out to you directly to review your account and address your concerns in greater detail.
We appreciate you bringing this to our attention and value the opportunity to better understand your experience and work toward a resolution.
Aug. 31st, 2026
Verified Customer
Review Source
Shirley
I have not used Medical alert for sometime as my living situation ahas changed and I wasn't sure if I needed it anymore. but I think I should wait and see a bit longer and find out if having this is still important thank you nan lightner
7 months ago
Reply from Medical Alert
Thank you, Shirley! We appreciate your review. We value our customers and appreciate the time you took to share your experience.
Feb. 25th, 2026
Verified Customer
Review Source
Rebecca
I was disappointed to be told that the wrist devices did not have the power o r service potential to allow me to respond to the voice as to if I have fallen ; have had difficulty hearing the voice; told that only the necklace device had the ability to work inside the home- which is not what the sales pitch indicated; not interested in having the necklace dangling around my neck;
8 months ago
Reply from Medical Alert
Thank you for bringing this to our attention. We take this feedback seriously and your satisfaction is very important to us. I was not able to locate the account with the information provided. Please contact our Customer Service department at 1-800-906-0872 so that we can get this matter escalated over to our supervisor team to investigate and follow up with you to address all your concerns.
Feb. 19th, 2026
Verified Customer
Review Source
Charles
Their response when my parents needed them was spot on. They called me to let me know what was going on with my parents so I got to the hospital about 4 minutes after my father arrived. Thank you for all your help!
8 months ago
Reply from Medical Alert
Charles, thank you for your feedback! We value our customers and are honored to be part of your parent's safety plan. We appreciate the time you took to share your experience.
Feb. 6th, 2026
Verified Customer
Review Source
Laura
The response is immediate when the button is pressed. I feel comfortable knowing that in an emergency I get help. I get reminder calls to test the devise every month, and even when the button is activated by error they make sure I am OK. They are always very kind and helpful.
9 months ago
Reply from Medical Alert
Laura, thank you so much for your kind words! We’re thrilled to hear that your experience has been a positive one. Your feedback means the world to us, and we’re glad we could meet your expectations.
Jan. 2nd, 2026
Verified Customer
Review Source
Susan
Worked like a charm. My almost 96 year old mother was dizzy about 7 AM. She knew enough to push the button - and was able to hear the responder talk. She told them the problem. They were unable to get in touch with the 3 local contacts, so they called EMS. EMS knew how to get in without breaking the door. I was able to go to the emergency room (after I was aware of the issue) and be with my mother. I was extremely pleased that it "worked like a charm". It also gave me confidence in them.
1 year ago
Reply from Medical Alert
Thank you for your kind words, Susan! We’re thrilled to hear that your experience with us has been positive. Your mother's safety and peace of mind are our top priorities, and we're glad that we could be there for her when she needed us.
Jul. 9th, 2025
Verified Customer
Review Source
Todd
Fall detection alerts in the smart app were disabled without my knowledge or content. 1) My questions about the smart app fall detection alerts went unanswered for over a month, and the first question I asked before then was answered with incorrect info.
2) I hope the smart app is enhanced to indicate 2a) whether I am paying for the fall detection subscription, and 2b) whether contacts have a key.
3) When I originally bought my device I provided emergency contacts, but customer service never received them so I had to give them the info all over again.
4) Even though I'm able to have two phone numbers for a contact, only the first one is shown in the smart app. This is especially of benefit to other caregivers linked to my account.
5) It would be helpful is the smart app had a way to trigger the "find my device" ringing feature as currently apparently only tech support can do this.
1 year ago
Reply from Medical Alert
Thanks so much for your feedback, Todd! We value our customers and appreciate the time you took to share your experience. For additional support or questions, please to reach out to our Customer Care team at 1-800-906-0872 or CustomerResolutions@medicalalert.com. We’re here to assist you!
Jan. 14th, 2025
Verified Customer
Review Source
Patricia
I called to get some type of paperwork on a $15 monthly charge that I am paying. I had previously called when the charge started with no response. This time I did get the paperwork on the Premium Protection Plan which covered $10 but not anything covering the remaining $5 Charge. I called again today 10/9 and have been told that paperwork will be put in the mail. I do think that I should have received this info at the time I agreed to the charges without my having to request it.
Note that the call was just about the paperwork and was by phone so your question about time of response below doesn't apply.
My use of the devise for an actual fall has received prompt response for all but one instance where it took several tries to connect.
One of reasons that I went with your system was the lockbox feature. I am now seeing info on systems that don't require recharging that I might have wanted.
Also would like to be able to contact you on-line for issues like this.
2 years ago
Reply from Medical Alert
Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.
Please reach out to Customer Care with any additional questions or issues:
1-800-906-0872 or CustomerResolutions@medicalalert.com.
Stay safe,
Customer Reviews Team
Medical Alert
Please reach out to Customer Care with any additional questions or issues:
1-800-906-0872 or CustomerResolutions@medicalalert.com.
Stay safe,
Customer Reviews Team
Medical Alert
Oct. 16th, 2024
Verified Customer
Review Source
Iris
My mom is 95 and lives alone.
She had fallen before we purchased Medical Alert. This purchase was a great investment due to her recent fall. When her fall occurred, MA responded immediately. They talked to my mom who was not very responsive. Next, MA called the local rescue squad and my sister (I live out of town.). MA gives me peace of mind knowing that my mom is being monitored 24/7! MA was worth the investment.
2 years ago
Reply from Medical Alert
Thank you, Iris! We appreciate your review. We value our customers and appreciate the time you took to share your experience.
Oct. 16th, 2024
