Name: Medical Alert
Rating: 4.1

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Featured Review

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Verified Customer

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Marceline Garner Cameron, MO

I had only had Medical Alert 4 months, when I fell in my closed garage on 11/13/2019. My left hip was broken, and i could not get up. I pressed my Medical Alert bracelet. They contacted my daughter in Dallas, Texas, my niece locally, and within 20 minutes the responders were here. They were able to use the hidden key to gain entry, found me, and got me to ER. Without the Medical Alert, who knows how long it might have been before I was found!

4 years ago

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Verified Customer

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Iris

My family and I highly recommend Medical Alert. My 88 year old Mother wants to live in her home. She has to use a walker to get around. My Siblings and I do not have the space or ability to care for her in our homes. I am 71 with serious health issues myself. My brother and his wife also have full time jobs. We chose Medical Alert based on the good reviews, and most reasonably priced alert system compared to the others we researched. So far Mother has had several falls and Medical Alert was quick to respond, and has been a life saver for Mother, and for our peace of mind. The customer service has been amazing! They respond quickly and are so kind and patient when we have questions or need assistance If you have a loved one who wants to be independent and stay at home, we highly recommend giving them a call. This was a perfect choice for our Mother, and for our peace of mind!

3 weeks ago

Reply from Medical Alert

Iris, thank you for your feedback! We appreciate our customers and appreciate the time you took to leave us a review. We're honored to be a part of your mother's safety plan, and we're delighted to hear that we were able to assist her when it mattered most!

Jan. 15th, 2026

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Verified Customer

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Sharon

I have had my Medical Alert for just abou ta year. Everyone there has been very caring and helpful. I've had to call several times when I've fallen in my yard. I have neuropathy in my legs and feet and cannot get up by myself. In July, I fell in my driveway and had an open fracture of the elbow and a broken hip. All of the emergency personnel were wonderful. Each time I've had to call, everyone has been very comforting and caring, and knowledgable with my injuries.

1 month ago

Reply from Medical Alert

Sharon, Thank you for your kind words! We’re thrilled to hear that your experience with us has been positive. Your safety and peace of mind are our top priorities, and we're glad that we could be there for you when you needed us.

Dec. 11th, 2025

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Verified Customer

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Diana

I am not happy with the time it takes from when I push my button to when I am actually hooked up to a person. It takes time to go through this connections and in that time I could be badly hurt that should be shortened up somehow thank you.

4 weeks ago

Reply from Medical Alert

Diana, thank you for your feedback! We appreciate our customers and appreciate the time you took to leave us a review. If you have any questions about your equipment or service, please call our Customer Service Department 1-800-906-0872 or CustomerResolutions@medicalalert.com. Our representatives will be happy to assist.

Jan. 9th, 2026

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Verified Customer

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Laura

The response is immediate when the button is pressed. I feel comfortable knowing that in an emergency I get help. I get reminder calls to test the devise every month, and even when the button is activated by error they make sure I am OK. They are always very kind and helpful.

1 month ago

Reply from Medical Alert

Laura, thank you so much for your kind words! We’re thrilled to hear that your experience has been a positive one. Your feedback means the world to us, and we’re glad we could meet your expectations.

Jan. 2nd, 2026

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Scott Biddulph

I had my dad with this service for about 4 too many years. When he started becoming forgetful I order basically the pendant and bracelet and home monitor station. I initially paid for the GPS tracking so when he was out and about I could keep up with where he was. The GPS tracking almost never worked. It always showed him at home. I thought well maybe he's not wearing it - but I took it for several rides and it never tracked. biggest waste of money. What was worse is that when I called to cancel the tracking - the yearly price actually went up for just push button emergencies and fall detection over what I paid for GPS tracking. Before dad passed in December - he had 8 falls over a 2 month period of time and the fall detection only worked twice. It did not work on his last fall either that put him in the hospital prior to his death. These people are nice on the phone and act like they want to help you but good luck getting them on the phone, updating or changing service, and it took almost 2 months to get an account credit. Why didn't I stop it earlier? We did not realize until dad starting falling so much that the fall detection was not as we thought. If you are having any of these issues - please use them as warning signs. Always confirm the product is working as advertised.

1 day ago

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Verified Customer

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Charles

.Was told when I signed up by Pam D. that price would never increase. On 10/14/25 per Catherine ?? that for additional $10.00 /month device replacement insurance. On 11/25/25 per Antwon T. that for additional $5.00/per month price was guaranteed for the next 5 years. He said he would talk to supervisor to try and get a better price and that he would get back to me the following week. I called and e-mail him 3 times since then and still have not heard back from him. I DO NOT LIKE TO BE DECEIVED OR LIED TOO. Charles M.

1 month ago

Reply from Medical Alert

Charles, thank you for your feedback. We’re sorry to hear about your experience. Please reach out to us CustomerResolutions@medicalalert.com and we'll work towards resolving this matter for you.

Dec. 19th, 2025

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Marilyn

The new one out (wrist model) was not set up right. The band could not be latched so I sent it back. I'll stay with what I have. I wear both the wrist band and medical alert unit. When the medical alert is being charged I still have the wrtist band on. OIt works out fine.

1 month ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Dec. 17th, 2025

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Robert

my alert device use to let me know when the battery is low & needs to be charged. It no longer is doing that, so it's a matter of guess work for me when to charge it

1 week ago

Reply from Medical Alert

Robert, thank you for your feedback! We appreciate our customers and appreciate the time you took to leave us a review. If you have any questions about your equipment or service, please call our Customer Service Department 1-800-906-0872. Our representatives will be happy to assist.

Jan. 23rd, 2026

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George

Medical alert never let my father or my family down. They were always there to help when there was a problem. Would recommend to anyone!

4 weeks ago

Reply from Medical Alert

George, thank you for your feedback! We value our customers and are honored to be part of your father's safety plan. We appreciate the time you took to share your experience.

Jan. 8th, 2026

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Verified Customer

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Dareen

My children chose the alert for me but I am very happy with it. Easy to use and works as advertised. I have used it during the night and help arrived in a few minutes.

1 month ago

Reply from Medical Alert

Dareen, thank you for your feedback! We value our customers and are honored to be part of your safety plan. We appreciate the time you took to share your experience.

Dec. 19th, 2025

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Mark

You are using AI..not for our benefit but only for yours. I went thru all the promps with your AI "person" gave "her" all the information she requested. She connected me to a live person who proceeded to ask me the same questions. What good is AI but to make you more profit. Fix this.

1 month ago

Reply from Medical Alert

Thanks so much for sharing your feedback, Mark! We appreciate the time you took to let us know about your experience. Your thoughts help us to continually improve.

Dec. 19th, 2025

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Verified Customer

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Jean

Wanda was very helpful when I ordered this system for my mother. When it arrived, there was no medical alert bracelet and we have tried several times to have it sent (we were told it would arrive in the mail). Set up was also difficult as there was no person available to speak with (seemed to be and AI voice). Finally was able to reach a customer service rep to help.

2 months ago

Reply from Medical Alert

Jean, thank you so much for sharing your feedback. We appreciate the time you took to let us know about your experience. Your thoughts help us to continually improve.

Nov. 20th, 2025

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Dorothy

Sluggish about keep promises. Wants to charge to mail forms for return of item I did not order. Service is great. I have no problems with service.

3 weeks ago

Reply from Medical Alert

Thank you for your feedback! We appreciate our customers and appreciate the time you took to leave us a review.

Jan. 15th, 2026

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Verified Customer

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Roger

My dad has fell several times since getting Medical Alert and the device has worked every time. Once when he was outside.

1 month ago

Reply from Medical Alert

Thank you, Roger! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Dec. 26th, 2025

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Christene

The Medical don't always work in my area. I needed when i fell and it didn't work i had to get myself outside before it worked. Also battery has to be charged every day which is a pain.

1 month ago

Reply from Medical Alert

Thank you for your feedback. We’re sorry to hear about your experience. To resolve this matter efficiently, please call our Customer Service Department 1-800-906-0872 so that we can escalate this matter to our supervisor team to investigate further.

Dec. 26th, 2025

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Kathy

My Mother had it. She & my sister did comparisons. Liked it the best. So I trusted them, so that's what I went with & never regretted it.

1 month ago

Reply from Medical Alert

Thank you, Kathy! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Dec. 26th, 2025

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Margaret

Medical Alert is a great dependable way for people who have had trouble getting around !! Device is reliable and easy to access Thank you

1 month ago

Reply from Medical Alert

Thank you, Margaret! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Dec. 26th, 2025

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Verified Customer

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Gracie

It is there if I need it. So far I haven't needed it, but the security of knowing that Ican get help if I fall or have an emergency is great.

1 month ago

Reply from Medical Alert

Thank you for being part of our family and glad that you feel safe with our service. We appreciate the feedback and for this kind review. Please be well, safe, and take care.

Dec. 19th, 2025

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Margaret

It does what it says it will. I have not had any emergencies, but have accidentally set it off and was pleased with the ease in correcting it.

1 month ago

Reply from Medical Alert

Margaret, thank you for your feedback! We appreciate our customers and appreciate the time you took to leave us a review.

Dec. 11th, 2025

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Verified Customer

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Susan

Worked like a charm. My almost 96 year old mother was dizzy about 7 AM. She knew enough to push the button - and was able to hear the responder talk. She told them the problem. They were unable to get in touch with the 3 local contacts, so they called EMS. EMS knew how to get in without breaking the door. I was able to go to the emergency room (after I was aware of the issue) and be with my mother. I was extremely pleased that it "worked like a charm". It also gave me confidence in them.

6 months ago

Reply from Medical Alert

Thank you for your kind words, Susan! We’re thrilled to hear that your experience with us has been positive. Your mother's safety and peace of mind are our top priorities, and we're glad that we could be there for her when she needed us.

Jul. 9th, 2025

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Verified Customer

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Vickie

always knows the answer to my questions. Very reasuing. Connected me with the person I needed.

3 weeks ago

Reply from Medical Alert

Vickie, thank you for your feedback! We appreciate our customers and appreciate the time you took to leave us a review.

Jan. 13th, 2026

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Verified Customer

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Joycena

Customer service is good Ppl that answer the alert is awsome and helpful. My medical Alert button is awsome. People loves it because one day I was at my center and I lean over to get something off the table not hearing my alert goes off so I was just talking to my friends 3 big mens came in the center lol we all was confuse why they are here we look at them they look at each and everyone to see if it was a problem. So they ask is anyone wearing a medical Alert button.?before I can anything everyone pointed at me they question me i was good and they left. We had a discussion about it they wanted to know how did they knew where I was. They was told it has a tracker. They was talking about getting one I actually felt so safe that medical Alert button company cares I felt special that day.

11 months ago

Reply from Medical Alert

Thank you for your kind words, Joycena! We’re thrilled to hear that your experience with us has been positive. Your safety and peace of mind are our top priorities, and we're glad to be here for you.

Feb. 20th, 2025

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Susan

Good customer service. Easy to setup. Quality equipment except very sensitive sometimes it goes off just putting on mom’s coat.

1 month ago

Reply from Medical Alert

Thank you for your feedback! We appreciate our customers and appreciate the time you took to leave us a review.

Jan. 2nd, 2026

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Nell

The sign up process was easy. The options for service were what we were looking for. The contract flexibility was also what we preferred.

1 month ago

Reply from Medical Alert

Thank you, Nell! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Dec. 26th, 2025

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Eloise

I don't think it is set up correct I am disable in my attempt and have many times asked someone else to do lt

1 month ago

Reply from Medical Alert

Thank you for your feedback. If you have any questions or concerns about your equipment, please call our Customer Service Department 1-800-906-0872 so that we can resolve this matter efficiently.

Dec. 26th, 2025

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Kathryn

I'm not happy at all. Several weeks ago I feel and broke my fibula. I pressed in medical alert necklace and it didn't do it different thing. I had to count on 911. I'm going to hook up my Amazon echo and I'll watch out to come get this box and reimbursement place

1 month ago

Reply from Medical Alert

Kathryn, thank you for your feedback. We’re sorry to hear about your experience. Please reach out to our Customer Care team at 1-800-906-0872 or CustomerResolutions@medicalalert.com so we can resolve this matter as quickly as possible. Thank you for bringing this to our attention.

Dec. 17th, 2025

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Celia

It's great! I've had to use it several times and the squad is here in 5 minutes . I have an issue with falling I am 71.

1 month ago

Reply from Medical Alert

Celia, thank you for being part of our family and glad that you feel safe with our service. We appreciate the feedback and for this kind review. Please be well, safe, and take care.

Dec. 12th, 2025

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Linda

I like that it has a gps so it can find me anywhere. I sometimes keep my great grandchildren I know I can find help quickly if I need it.

2 months ago

Reply from Medical Alert

Thank you for your kind words Linda! Your safety and peace of mind are our top priorities, and we're glad that we could be there for you if you need us.

Nov. 20th, 2025

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Barbara

A friend recommend Medical Alert. Have not fallen and not needed help because my husband is with me. That is all I know as of this date.

2 months ago

Reply from Medical Alert

Thank you for your feedback Barbara! We appreciate our customers and appreciate the time you took to leave us a review.

Nov. 20th, 2025

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Norma

All's well now, thanks- now that I've returned your "fall button"- it was just too super sensitive for me (& I'm Not an active person!

2 months ago

Reply from Medical Alert

Norma, Thank you! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Nov. 12th, 2025

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Marian

They were in very fast when my mom fell. I live 15 minutes away and the ambulance beat me there. The last time we called for a low battery warning on the necklace she jad a hard time getting someone on the phone and then the person was confused and told her to call back. Must have been a newbee

5 months ago

Reply from Medical Alert

Marian, thanks so much for sharing your feedback! Your feedback helps us to continually improve.

Aug. 27th, 2025

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Chuck

The cost per year that I paid was high enough, but I since have had to add $15 per month for a feature that I thought was standard, if I drop the device it will sound an alert. Then I get another call that I need to sign up for $5 per month insurance on the equipment that if it is broken or lost that I won't have to pay $800 plus to get it replaced. Seems like their is no end to the additional charges.

7 months ago

Reply from Medical Alert

Chuck, thank you for taking the time to share your feedback with us. We value your opinion and are committed to providing the best service possible. If there’s anything we can do to make your experience better, please feel free to reach out to our Customer Care team at 1-800-906-0872 or CustomerResolutions@medicalalert.com. We’re here to assist you!

Jun. 19th, 2025

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Liz

Someone from the company checks in regularly if they don't hear from us. And customer service called to correct some incorrect information we'd been given. I'm impressed that the company really does review the recorded calls to make sure we're given good info.

8 months ago

Reply from Medical Alert

Thank you so much for your kind words, Liz! We’re thrilled to hear that your experience has been a positive one. Your feedback means the world to us, and we’re glad we could meet your expectations.

May. 22nd, 2025

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Verified Customer

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John

1. It didn’t work when I fell and injured my hip! 2. It goes off sometimes when I set it down!😤👎

4 weeks ago

Reply from Medical Alert

Thank you for your feedback. We’re sorry to hear about your experience. Please call our customer service department at 1-800-906-0872, our representatives will be happy to assist.

Jan. 8th, 2026

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Verified Customer

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Ed

Prices and services seemed reasonable. I liked the people I spoke with.

4 weeks ago

Reply from Medical Alert

Thank you for your feedback Ed! We appreciate our customers and appreciate the time you took to leave us a review.

Jan. 8th, 2026

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Verified Customer

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David

Device has worked well since subscription started,until 12/3/25, has been nonoperational since. had misplaced paperwork, finely found & am awaiting a call from y'all what to do!! david hefner

1 month ago

Reply from Medical Alert

We’re really sorry to hear that your experience wasn’t up to the standard you expected. We take your concerns seriously, and we’d love the opportunity to address them. Please reach out to our Customer Care team at 1-800-906-0872 or CustomerResolutions@medicalalert.com so we can resolve this matter as quickly as possible. Thank you for bringing this to our attention.

Dec. 17th, 2025

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Verified Customer

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Pearlene

I FFEEL SAFER WITH IT AND THE ONLY THING IS A ACCIDENTLY SET IT OFF AT TIME AND DON'T INTEND TO!!!!

1 month ago

Reply from Medical Alert

Pearlene, thank you for your feedback! We value our customers and are honored to be part of your safety plan. We appreciate the time you took to share your experience.

Dec. 12th, 2025

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Verified Customer

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Marlene

I am happyu with the system , but not with the large devise I would perfer a smaller alert medalion. medalion

1 month ago

Reply from Medical Alert

Thanks so much for sharing your feedback, Marlene! We appreciate the time you took to let us know about your experience. Your thoughts help us to continually improve.

Dec. 11th, 2025

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Verified Customer

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Emma

Having issues with the button each time we test it. Have to call and stay on phone LONG time to get to talk to someone and then i guess they are resetting it.

1 month ago

Reply from Medical Alert

Emma, we take your concerns seriously, and we’d love the opportunity to address them. Please reach out to our Customer Care team at 1-800-906-0872 or CustomerResolutions@medicalalert.com so we can resolve this matter as quickly as possible. Thank you for bringing this to our attention.

Dec. 11th, 2025

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Verified Customer

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Carlene

It's easy to set up and gives me peace of mind that if I need help it will be available.

1 month ago

Reply from Medical Alert

Carlene, thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Dec. 11th, 2025

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Verified Customer

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Nancy Gomes Inverness, FL

Funny, as I was dismantling my old Medical Alert box, I dropped the plug, then dropped the unit as I tripped over the wires and fell. I hit my orbital bone and nose on the floor which resulted in the mother of all black eyes. I did get the new unit properly installed, and the fall detector is working fine. I tested everything, telling the person who called that it was a test and everything was fine. The fire department life support unit and an ambulance with EMTS showed up at my house a few hours later, just checking that I was OK. They said it was a service and there was no charge. It was my second fall of the week, the first fall resulted in a trip to the emergency facility. I had a broken rib. Luckily I have not fallen since.

2 years ago

Reply from Medical Alert

Thank you, Nancy! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

May. 8th, 2024

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Verified Customer

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Sara Lovelock, NV

Since I've had my Medical Alert bracelet, I have accidentally set it off and response was immediate and insistent. I was sound asleep at 4:30 a.m. and was awakened by what sounded like someone talking just outside my window. While I was drowsy, the "person talking" got progressively louder until I got up to investigate. The lady on the unit was polite and explained my unit had alerted, she agreed it was an accidental alert and she wished me a good night. I'm impressed and would readily recommend this product anywhere I thought someone might benefit from having it. It simply makes me feel safer in case of a fall or accident in my home.

2 years ago

Reply from Medical Alert

Thank you, Sara! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

May. 8th, 2024

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Verified Customer

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Peggy Sheets Albuquerque, NM

First it was the price that got me and after that it was the personnel. I have had several flash alarms by mistake and they have always been very nice. I cannot remember this lady's name that she called to check on me after several months of not checking in. I didn't pay attention that I needed to do that. But it was a blessing to talk to her since she convinced me that I needed a different alarm necklace. I was trying to save money but not getting the fall detection device I'm not really what is the reason I got this. I'm very blessed and thankful for that person and I wish I could remember her name.

3 years ago

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Verified Customer

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Margo B. Sisson

I've had excellent service from Medical Alert. I've never actually needed them, but occasionally I hit my button by mistake and they always respond. I feel guilty thinking I am bothering them, but they have never made me feel this way. - Even though I have rated them very high, I recently had a situation where I was mistakenly charged double for a new medical alert. I called them and they credited the $50.00 overcharge. However, I was charged $54.50 and and to date I have not been refunded the $4.50. I realize it's a small amount, but it's the principle of the issue. They overcharged me and they should refund me for the full amount.

6 years ago

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Verified Customer

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Alyce Marshall New Milford, PA

I got this product for my mother who has fallen out of bed a couple times. Once she started using Medical Alert, they would dispatch me when she didn't respond right away to them in an emergency. There was one incident where my mother pressed the medical alert button when I was out of town. I didn't hear my cell phone go off, so they went and called the very next person on her 'list of people to contact'. They've been very patient and quick to respond! It's a very lightweight device, and there are many options for her to wear it. She can wear it as a necklace or as a wrist bracelet. They give us peace of mind, and it's nice to know that they can get there faster than I can in an emergency.

7 years ago

Reply from Medical Alert

Hi Alyce,

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Sep. 28th, 2018

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Verified Customer

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Anonymous

I think they were the first company that contacted me, so I took it. I've seen other companies advertised, but I decided to stick with Medical Alert. I guess the price is okay, I have to pay every month but it's fine. I have the device that you have to push to call them and I just got the new necklace that's supposed to detect when I fall. I'm satisfied with the first one, but I'm having problems with the necklace. I haven't even touched it, I just sit around with it under my shirt, but it has had a lot of false alarms. I've had 3 calls in the last 2 days. I don't want to hear from them that I need to be more careful or things like that. I think it was last year when I actually used it. I fell in the kitchen and pushed the button to get help. Two men came out right away and took me to the emergency room.

7 years ago

Reply from Medical Alert

Thanks so much for your feedback. We value our customers and appreciate the time you took to share your experience.

So glad you got the help you need!

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Jun. 14th, 2018

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Verified Customer

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Fred Macedonia, OH

When my wife passed away last year I was looking into a service like this. I had all the information, so I thought that getting it would be a good thing for me. It has been a good deal so far. Shortly after I got it I fell outside and hit my head in the driveway. I wasn't hurt badly but I used it and they came for me and took me to the emergency room. I also accidentally bumped it when it was in my pocket. They called me and asked me if I was alright and I just told them I was. They are really good. At some point I lost the receiver or some other bit of the thing, so I called them and I got another one in the mail. When the snow melted I found it on the ground and it still worked so I just sent it back. One of the things I'd like them to change is the range of the medallion. You can only use it to talk to them if you're within a certain range of it. If I were to fall in a different room in my house, I would basically have to yell for them to hear me. Because of that I basically have my medallion and the receiver on me all the time.

7 years ago

Reply from Medical Alert

Hi Fred,

I am so sorry about your wife.
Thanks so much for your feedback. We value our customers and appreciate the time you took to share your experience.

I've shared your comments with product development.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Jun. 14th, 2018

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Verified Customer

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Anonymous Apple Valley, CA

I have a back injury so I don't really walk more than a few steps at a time. I knew I needed something like this. I was looking around at various ads and found one at a local drugstore for Medical Alert. I called, got the information that I needed, and signed up. They've handled all of our interactions professionally. Lately I've had some problems with the button because it's very sensitive. The other night, when I was ready to go to bed, I put it in my nightstand drawer. I dropped it maybe 3 inches on something off and it just went off. I had to answer the phone to let them know that I was ok. The other night I had it in my hand, just resting there, and it went off. I made my way to the base unit as quick as I could to tell them it was not an emergency but what came out was this robot voice that would only take yes or no as an answer.

7 years ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Jun. 14th, 2018

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Verified Customer

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Cathy

I read an advertisement in a magazine about them and looked them up online. It seemed to have all the things that I needed, so I got it. Customer support gave us answers to the questions that we had in the beginning. On a typical day I wear my device overnight. I have a care giver come in the morning and I go through my routine. I shower and then put on the bracelet or the necklace on for the day. I put the bracelet on my right hand rather than my left hand. Sometimes I have it on all day long since it's not a problem for me. The button is very simple to use and the information and explanations that they give you are easy to follow. I can check on my computer whenever I get charged. I receive my invoice and it's always right. The only difficulty that we've had is that the machine needs to be plugged into the wall. I live in a condo and usually these buildings don't have that many wall outlets. I wish that device was somewhat smaller too. Even though I'm in a rather large condo I still have limited space. The device takes up a full table. Still, it has worked for me, I'm quite satisfied.

7 years ago

Reply from Medical Alert

Hi Cathy,

Great feedback! Thanks so much for your review. We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Jun. 14th, 2018

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