Name: LifeStation
Rating: 4.5

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Verified Customer

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Sherry Richmond, VA'

Thankfully never had to use them. Because of that, I am concerned that the emus responders are anot going to get in the house.

8 years ago

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Verified Customer

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Beatrice london Carrollton, GA

I Like the service that they give me I had to use it one time and they was right on time thank you for your service.

8 years ago

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Verified Customer

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Williams Denver, CO

Sometimes when we do our monthly check it takes a bit for someone to answer. When the call is answered the staff are always so nice!

8 years ago

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Verified Customer

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C Braun Bloomington, IN

They respond promptly and accurately to any phone call i've Made about changing personal profile etc.

8 years ago

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Verified Customer

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anonymous Bel Air, MD

answer below, monitor not working spoke with them, they keep call and say no signal, told them was working and wants to charge me for new one. Told them monitor not working, still has not been replaced

8 years ago

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Verified Customer

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W.M. Fort Lauderdale, FL'

It is simple and to the point...no unnecessary services, easy to use and understand...best of all affordable.

8 years ago

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Verified Customer

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PAL Sacramento, CA

We have lifeStation in place but really haven't used them. The ambulance was called over once but that was because our cat jumped up and press the button.

8 years ago

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Verified Customer

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None. Mountain View, CA'

Sensible procedures for contacting assistance, reliable equipment and emergency response system, moderate monthly fees,

8 years ago

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Verified Customer

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Max Peizner Portland, OR

I feel safe and believe when I need help I will get it. I bumped it accidentally and got a quick response.

8 years ago

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Verified Customer

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Mom's watcher Bear, DE'

Very good service and very responsive but they don't tell relatives where the patient is being transported in an emergency.

8 years ago

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Verified Customer

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mary sweeney Roseville, CA

wrist band is way too big/wide for me very poor quality. I have oxygen on neck and can't wear LifeStation on neck.

8 years ago

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Verified Customer

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Anonymous Falmouth, ME

I assume it will activate when I need it. It is piece of mind for both myself and my daughter living 10 mi. Away

8 years ago

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Verified Customer

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Marcy Spiker Tucson, AZ

Unfortunately many mistakes were made initially. I was sent the wrong contract. I wasn't sent a charger plug then when it was sent it was the wrong one.

8 years ago

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Verified Customer

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Amanda Madison, IN'

I called to change my payment date it was changed to the 20 but payment was taking out 2 days before which caused me an overdraft fee.

8 years ago

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Verified Customer

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Marion Knox

So far I have not had to use the Life Station at all. Thank God! I do know it is there if I should need it. Kind of like a security blanket.

8 years ago

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Verified Customer

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Frances Butler

I could not get Frances to use it and therefore returned it. She doesn't have any kind of unit at this time.

8 years ago

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Verified Customer

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Teri Slover

Fine, accept we had called due to a flashing error and they advised that they were sending a new battery in 3-5 days and it has been 10

8 years ago

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Verified Customer

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Estelle Freeman

The service is timely, kind and helpful. Each customer service representative has been wonderful to work with.

8 years ago

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Verified Customer

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EXPECTACION ANGUS

Thankfully, we have only had to use LifeStation once, and it was very effective. Our local paramedics came immediately.

8 years ago

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Verified Customer

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Becky Hsu Auburndale, MA

I purchased it for my parents. It has been a safety device that is comfortable and gives us trust. I am happy because I know that they will be safe.

8 years ago

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Verified Customer

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Mary Ellen Ipser Snellville, GA

My one complaint is that when I test the machine, the response time seems to be very long. I'm concerned about that. Other than that the device is working.

8 years ago

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Verified Customer

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I.B. or Anonymous Mountlake Terrace, WA

We are really happy with it. We haven't had to use it yet, but when it went off accidentally they called right back.

8 years ago

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Verified Customer

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George E Matsoukas West Palm Beach, FL'

I haven't had to use it, but I check periodically to see if the services are still available. They seem to respond quickly enough. It works.

8 years ago

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Verified Customer

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Patty Aveni Richfield, WI

We picked it because of the price and when the person using it had an emergency they responded well to her call.

8 years ago

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Verified Customer

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Mary Homan Allentown, NJ'

We haven't had to use it yet, thank god. We got some more products that we don't need, like the door lock thing. We never ordered that and I'd like to know how we can return it.

8 years ago

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Verified Customer

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Peggy Cody Oklahoma City, OK'

We've only used it for testing. We've had a little bit of contact, but they have been very courteous.

8 years ago

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Verified Customer

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Karen Lemaire Pasadena, TX

My mother uses it quite often. It does just what I needed to do and thankfully she doesn't need it that often.

8 years ago

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Verified Customer

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Alan Lewis St Augustine, FL

I have never had to use it, but my experience with them has been very good so far. The only thing is that the device is a little bit bulky.

8 years ago

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Verified Customer

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A. Gary Dielissen Castro Valley, CA

Response has been excellent, monthly rate is fair , like the GPS system available, easy to set up and use.

8 years ago

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Verified Customer

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Bolder Concord, NC

It gives me comfort to know that my grandmother is safe. Her machine is tested every month and it makes her feel safe.

8 years ago

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Verified Customer

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John McLaughlin Kensington, MD

The only concern I have is that my husband might not have the presence of mind to turn on the mobile device and wait to hit the button.

8 years ago

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Verified Customer

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Greta & John Alborn, MN

Their representatives answered all of my questions. They have a monthly fee instead of a yearly one, and I really like that.

8 years ago

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Verified Customer

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Jerry McQuirter Jonesville, VA

We have been very happy with the service. Any questions we have had have been met with friendly, helpful answers

8 years ago

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Verified Customer

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Anonymous Surprise, AZ

My experience with their representatives has been satisfactory, but setting up the system was a little complicated for me. I had to have my neighbor help me.

8 years ago

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Verified Customer

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Dave Winooski, VT

I took a fall last summer, and the representatives that responded were very polite, and willing to help. They've also been very informative.

8 years ago

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Verified Customer

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Judy West Columbia, SC

I've set it off by accident, and the people that come online have been very good, so I'd say it's a helpful service.

8 years ago

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Verified Customer

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Susan Lake Orion, MI

Although I haven't used the service yet, I have it pretty much as a precaution, and it's been a very positive service.

8 years ago

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Magdalene Quinonez Duarte, CA

I have been very lucky that after a year with my monitor I have not had to use it. But would not give it up for anything. An accident can happen at any time and I will be prepared with my monitor in case of emergency.

5 years ago

Reply from LifeStation

Thanks for the review Magdalene!

Jan. 10th, 2020

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R Allen Morgantown, WV

Overall my I will continue to recommend Life Station because it is able to provide coverage for my mother in law out side the home (in the car or at the grocery store). Unfortunately, my mother in law fell on two separate occasions, once in her garage and the other she fell down a hill. In both situations the fall detection did not activate. About two weeks ago (December 2019) I get a call from the Life Station dispatch center saying the her alert was activated and they tried to call my mother in law on her phone and she didn't answer her phone. They proceeded to inform me that EMS was being sent to her home. We called her phone (likely more then one time) and she finally answered. We told her that we got a call from Life Station and she said that she had been sitting on the couch watching TV. She didn't push the bottom on the alert device around her neck or she had she fallen. She didn't receive a call from the device around her neck (which has that capability). Later, we did find out that she received a call from Life Station center. She did't answer because the caller ID didn't show "Life Station", It showed a name that was unrecognizable to her and she considered it a spam call and didn't answer. At this point we can only hope that it will work when it's needed.

5 years ago

Reply from LifeStation

Thank you for your feedback R Allen.

We are glad that we were able to speak you regarding your concerns with the fall detection feature.

If you ever have any other concerns, please do not hesitate to call us.

Thank You

Jan. 22nd, 2020

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Lucy Melliadis Canton, GA

I think these people are great. Always willing to help with any problem you may have. This system is very good especially for the cost. It offers what you will need most if a situation should arise.

5 years ago

Reply from LifeStation

Thank you for the review Lucy!

Jan. 8th, 2020

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June Thomas Ocala, FL

The first machine was bad and they replaced it but I am handicapped so installing twice was hard for me so they gave me a month free, which made me feel better because I didn't have a machine that month. So far everyone has been nice

6 years ago

Reply from LifeStation

Thank you for taking the time to write a review June!

Nov. 27th, 2019

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Donna Lebold Canby, OR

I feel secure now when I am out working in the yard and walking. I walk around a filbert orchard and the back of the orchard is quite far from the road. If I should fall the GPS will tell people exactly where I am.

6 years ago

Reply from LifeStation

Thank you for taking the time to write a review Donna!

Oct. 23rd, 2019

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Alan Sarbin Eustis, FL

Initial impression: LifeStation Medical Alert System has the features I want. My experience with LifeStation is at this time limited to one person, who was very helpful in explaining the LifeStation MAS functionality.

6 years ago

Reply from LifeStation

Thank you for the review Alan!

Aug. 30th, 2019

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Larry Groff Lancaster, PA

We are on our third unit this year. The unit used for traveling would not pick up signal at the house. First unit failed. Talking to a Rep when I was looking for the best unit I was told my aging relative would be billed since he did not have credit cards. However, they needed a card to start service which I supplied. Since then they refused to send a bill and continue to bill my card. Other than that service is good.

6 years ago

Reply from LifeStation

Thank you Larry, for your feedback.

Thank you for taking the time to speak to us regarding your issues with billing.

Aug. 20th, 2019

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Dann Cundiff Pompano Beach, FL

Impressive. The representative who answered my call explained everything to me step by step. He answered every question and remained on the phone with me throughout the testing of the alarm system.

6 years ago

Reply from LifeStation

Thank you for taking the time to write a review Dann!

Aug. 5th, 2019

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Pam Griffin Roanoke, VA

My mom has had to use her LifeStation only once and the response time was great. She has the fall detect and the GPS system and i have a great deal of peace knowing she can get the helps she needs when an accident occurs.

6 years ago

Reply from LifeStation

Thank you for the review Pam!

It is great to hear that having LifeStation could bring you greater peace of mind.

Apr. 10th, 2019

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Brady O White Fort Worth, TX

LifeStation has been very patient with me as I try to determine what equipment is best for my needs and as I slowly lean how to use the equipment properly. Thanks for your understanding.

6 years ago

Reply from LifeStation

Our customer service specialists know that not every person can be rushed when trying to understand how to utilize the equipment properly, and so they are trained to be professional and patient as they walk you through the process.

Thank you for taking the time to write a review, and thank you for choosing LifeStation!

Apr. 9th, 2019

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James Clapsaddle Columbus, OH

A couple of times when I accidentally set off the system you were on line immediately. Also being I have trouble hearing am very pleased that your associates have accents that I can understand.

6 years ago

Reply from LifeStation

Thank you for taking the time to write a review James!

It is important that when you press the button our monitoring specialists are able to communicate with you as clearly and effectively as possible to ensure that we get you the help that you need.

For this reason we train all of our monitoring specialists to ensure that all communication is easy to understand so we can provide the help that you may require as fast as possible.

Mar. 27th, 2019

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Barbara Mahwah, NJ

I haven’t required their services, but the few times I “accidentally “ hit the button there was always an instant response. I hope I never have to use them but they are there

6 years ago

Reply from LifeStation

Thank you for the review Barbara!

We also hope you never need to use our device but you can have peace of mind knowing that we are here and ready to help.

Mar. 12th, 2019

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Cindy Sacramento, CA

I have been with Life Station Medical Alert Alarm for 9 years. Last Thursday, the console's adapter got hot and tripped the circuit breaker many times. I called for a replacement on Friday afternoon (2/22/2019). This morning (2/27/2019), ( I called Life Station to check if when the console will deliver to my father home. But, they said they have not had the tracking number from USPS. I paid the Protection Plan for 9 years, and then it takes too long to get a replacement, my father has not been protected from Life Station for 5 days and we do not know when the console is delivered.

6 years ago

Reply from LifeStation

Thank you for taking the time to write a review Cindy.

First let me thank you for being a part of the LifeStation Family for so long.
When you are being sent a replacement device you are supposed to be told a tracking number so you can see for yourself when the product will be delivered.

I will take a look at your account to make sure that the device was properly sent to your address, and that all issues regarding the delivery of the device have since been resolved.

Mar. 5th, 2019