Name: LifeStation
Rating: 4.5

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Cindy Sacramento, CA

I have been with Life Station Medical Alert Alarm for 9 years. Last Thursday, the console's adapter got hot and tripped the circuit breaker many times. I called for a replacement on Friday afternoon (2/22/2019). This morning (2/27/2019), ( I called Life Station to check if when the console will deliver to my father home. But, they said they have not had the tracking number from USPS. I paid the Protection Plan for 9 years, and then it takes too long to get a replacement, my father has not been protected from Life Station for 5 days and we do not know when the console is delivered.

5 years ago

Reply from LifeStation

Thank you for taking the time to write a review Cindy.

First let me thank you for being a part of the LifeStation Family for so long.
When you are being sent a replacement device you are supposed to be told a tracking number so you can see for yourself when the product will be delivered.

I will take a look at your account to make sure that the device was properly sent to your address, and that all issues regarding the delivery of the device have since been resolved.

Mar. 5th, 2019

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Jan Hansen Apache Junction, AZ

Your service has been great, I fell once already and you were right there. Sorry but I have hit the button by mistake a couple of times. I would realy like to be able to put a nice chain on it instead of the black roap. Also would like a clip to put on my belt or in my pocket. It is always in my way around my nece.

5 years ago

Reply from LifeStation

Thank you for the review Jan!

Accidental button presses are a common occurrence and our monitoring specialists are trained to handle each button press as quickly and efficiently as possible. Because of the sensitivity of the device the button can activate by accident, but we would rather the activation occur when it is an accident than the device not activate at all.

Dec. 27th, 2018

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Steve Long Bethany, MO

Mom tested the alert and an EMT was at her farm in less than 5 minutes. She said everyone was very nice including the EMT's that was glad it was a dry run. She feels very good about the system.

6 years ago

Reply from LifeStation

Thank you for very much for taking the time to write a review Steve.

I am glad that your Mother was able to test the device properly, and that the emergency response was able to get to her quickly and efficiently. Hopefully your Mother will not need to use our device but she should feel some peace of mind knowing how quickly we can dispatch help to her.

Oct. 30th, 2018

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Elgie Parker Four Oaks, NC

Infestation is exactly what I was looking for to help my Mother. The people that I dealt with were very helpful and professional and always available if I gave questions. Thank you lifestation.

6 years ago

Reply from LifeStation

Thank you for taking the time to write a review Elgie.

We always strive to be as helpful as possible, and we believe that if you are willing to trust us with our safety the least that we can do is answer all of your questions and to be there for you if you want to ask us something.

Aug. 28th, 2018

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Steven Eaker Spokane, WA

It worked well for my 88 year old Mother, but she no longer needs it and I continue to get charged monthly for it. She cannot find the alert button or the box that it was mailed in so she cannot return it. Not easy to stop the monthly charges once you sign up for it. Need an easier method to stop the use when someone passes or not longer can use the system. Thank you.

6 years ago

Reply from LifeStation

Hi Steven. Unfortunately waiting until the equipment is returned to us is the only way to safely discontinue service by ensuring that someone won't be on the other end in need of help. Feel free to send that back in any box you have available, it doesn't have to be the original.

Jul. 3rd, 2018

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Stan Collierville, TN

Set up was easy. Customer service very professional, polite, and helpful. Only negative: response time after pressing help button seems long. If wearer is on the floor having a medical issue, response time could feel like an eternity.

6 years ago

Reply from LifeStation

Sadly our monitoring specialists cant never guarantee an immediate response because often times they are dealing with another customers button press.

Though they strive to be as quick and efficient as possible, there are simply times when we can not answer the call immediately and for that we sincerely apologize.

Regardless, thank you for choosing Lifestation and thank you for taking the time to write a review Stan.

May. 31st, 2018

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Elaine Thomas Somerset, NJ

Lifestation is the best of the best and a definite Life Saver. My loved one would have died if it had not been for there quick response to a bad fall by my loved one. Thank you so much!

7 years ago

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Cindy Portland, OR

My parents got the LifeStation system about 5 years ago. We have tested the unit many times, and it has always worked perfectly. The people who handle the phone calls are always very courteous and professional. We could not be happier with the service, and plan to upgrade to the mobile service.

8 years ago

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Verified Customer

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Ann Smith Rock Rapids, IA

I thought it would contact help when I fell. I had to push the button and didn't have any way to let them know I was in the back yard.

2 years ago

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Verified Customer

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Peggy Bachtell Greenville, MS

I have fallen 3 times when it did not go off, but it goes off sometimes when I have not touched it {for instance when sitting at the dinner table}.

2 years ago

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Verified Customer

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Kou lee Sacramento, CA

Quick response and great assistance!!! Every time I needed clarification they gave clear answers and directions

2 years ago

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Verified Customer

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5 Conroe, TX

I'm scared at all because I know I got help right away though I do have trouble with the device.

4 years ago

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Verified Customer

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5 Littleton, CO

I know it's working because I've dropped it a couple of times and they're right there.

4 years ago

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Verified Customer

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5 Hillsdale, NY

I like that it works but it could be smaller and my problem was solved very quickly.

4 years ago

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Verified Customer

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anonymous Delray Beach, FL

When I test it there's somebody there. Twice I've feel and they came when I needed them.

4 years ago

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Verified Customer

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M.Konishi

Never used but gives me peace of mind. Does not have automatic alert with fall in case I am unconcious

5 years ago

Reply from LifeStation

Thank you for your review M.

If you are interested in adding fall detection to your system please give us a call at your earliest convenience.

Oct. 29th, 2019

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Verified Customer

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Debbie

Affordable. Fast response. Informing immediate relatives via phone, text and email.

5 years ago

Reply from LifeStation

Thanks Debbie!

Oct. 29th, 2019

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Verified Customer

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Kevin Ocala, FL

Both parents have fallen and required the device. Seems very reliable and responsive.

5 years ago

Reply from LifeStation

Thank you for the review Kevin!

Oct. 22nd, 2019

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Verified Customer

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Lois

I quite often forget to test them once a month, though when I do get around to it, it always seems to be fine.

5 years ago

Reply from LifeStation

Thank you for the review Lois!

Oct. 22nd, 2019

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Verified Customer

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Robert Johnson

When I need new wrist bands and I call, they send them right out and I need a couple right now.

5 years ago

Reply from LifeStation

Thank you for taking the time to write a review Robert!

Oct. 22nd, 2019

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Verified Customer

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Neyda Navarro

I have never encountered any problems with the company, and they are always eager to help.

5 years ago

Reply from LifeStation

Thanks for the review Neyda!

Oct. 22nd, 2019

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Verified Customer

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Vicki

Works fine, the pendant is unobtrusive. Don't like that you can't make adjustments to contact info online.

5 years ago

Reply from LifeStation

Thank you for your review Vicki!

We are working on implementing an online portal soon.

Oct. 14th, 2019

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Verified Customer

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Melinda Hamilton

I would love togive a 5 star rating but my complaints on answering the telephone when calling in, continue!

5 years ago

Reply from LifeStation

Thank you for your feedback Melinda!

Oct. 14th, 2019

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Verified Customer

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Linda

Very helpful when I call them. Right there on the phone when I have an emergency.

5 years ago

Reply from LifeStation

Thanks Linda!

Oct. 14th, 2019

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Verified Customer

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Edie

fortunately have not had to use in emergency,but accidentally and had good response.

5 years ago

Reply from LifeStation

Thank you Edie!

Oct. 14th, 2019

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Verified Customer

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Sharon

I would give the service 5 stars but the quality of the speaker on the system leaves a bit to be desired.

5 years ago

Reply from LifeStation

Thank you for your feedback Sharon!

We are continuously updating our technology with the latest innovations and will continue to improve the speaker system on the device.

Oct. 14th, 2019

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Verified Customer

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Russ Jernigan.

I have always had a quick response even If I hit the Emergency button by mistake.

5 years ago

Reply from LifeStation

Thank you Russ!

Oct. 14th, 2019

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Verified Customer

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Cyril Washington, DC

I think it is a good company and I like it because I can go in the water. I would prefer it if it were a little smaller but it is okay.

5 years ago

Reply from LifeStation

Thank you for your feedback Cyril!

At the moment current technology does not allow us to make the device any smaller without losing some of the features that makes it as good as it is. As technology evolves we will work to get a smaller device with the same level of innovation inside but at the moment we are limited by what is available to us.

May. 29th, 2019

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Verified Customer

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Kathy Alexandria, KY

I like the security it offers. It is easy for my mother to talk to them when she pressed it.

5 years ago

Reply from LifeStation

Thanks Kathy!

May. 29th, 2019

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Verified Customer

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Jo Ann

I like that when I called they took action. I had bad cramps, I called and they came right away.

5 years ago

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Verified Customer

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Charlotte Ocala, FL

I like the fact that it's always there for you. When we tested it, someone answered right away.

5 years ago

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Verified Customer

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Arthur Kansas City, KS

I like that you can set the reset button if it was an accident that it went off.

5 years ago

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Verified Customer

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Carmen

Every time I tested it, it just worked fine. I kind of quit testing it but I might start again.

5 years ago

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Verified Customer

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Linda

I like the device. I have it around my neck 24/7. I have tested it and it works good.

5 years ago

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Verified Customer

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Vera

Reliable. Fast response time. Peace of mind. Price is Right for service provided.

5 years ago

Reply from LifeStation

Thank you for taking the time to write a review Vera!

We are so glad that having LifeStation can provide peace of mind for you and your family.

Apr. 30th, 2019

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Verified Customer

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Karen

Good service and Always helpful. Best value for the money. Thank you. Keep up the good work.

5 years ago

Reply from LifeStation

Thank you for taking the time to write a review Karen!

Apr. 23rd, 2019

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Verified Customer

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Helen

It works! My mother in law has pushed the button several times over the years with no problems.

5 years ago

Reply from LifeStation

Thanks Helen!

Apr. 23rd, 2019

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Verified Customer

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Anonymous

It was just wonderful. People just came in and took her right to the hospital, it saved her life.

5 years ago

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Verified Customer

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Paul R Buffalo, NY

The device is fine. It works well. I've had this a long time and it's help up very well.

5 years ago

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Verified Customer

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Diana San Clemente, CA

They answer right away. My husband had accidentally hit it and they came right on.

5 years ago

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Verified Customer

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Zuida Salt Lake City, UT

It is a good size and is convenient. I think the monthly charge could be cheaper though.

5 years ago

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Verified Customer

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M Scranton, PA

I had some issues and had to have my unit replaced, but everything is working fine now.

5 years ago

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Verified Customer

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Anonymous Las Vegas, NV

Every time I have called, there has been an immediate response. It has saved my life.

5 years ago

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Verified Customer

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Patricia Rocky Point, NY

When I had a problem with the device, I called them and they did everything they could to help me fix it.

5 years ago

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Verified Customer

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Joan Fort Wayne, IN

Whenever I checked to make sure it's working they're very polite and answered my questions.

5 years ago

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Verified Customer

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Anonymous Yakima, WA

I didn't intend for it to go off a couple of time and they were very gracious about it

5 years ago

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Verified Customer

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Basil Lake Wales, FL

When we pushed the device, they came right away. When you charge it, it charges really fast.

5 years ago

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Verified Customer

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Shirley Waverly, IA

They always support me when I make a mistake and hit the button when I'm not supposed to.

5 years ago

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Verified Customer

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Laverne Philadelphia, PA

Even when I inadvertently cause the alarm to go off they're very quick to answer.

5 years ago

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Verified Customer

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C St Louis, MO

They answer quickly but I've recently had some problems with it going off by itself.

6 years ago