Name: LifeStation
Rating: 4.5

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Verified Customer

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Anonymous

The response when I "test" if always in 30 sec or less; and I can "understand" the person responding

7 years ago

Reply from LifeStation

We always try and make sure that our response times are as fast as possible. I can only imagine how terrible it would be if after a fall you push the button and we do not respond in a timely manner.

Thank you for the review.

Aug. 21st, 2018

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Verified Customer

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Dolores Carroll

My mother-in-law has one and has had to use it several times. They respond quickly. It gives us such peace of mind.

7 years ago

Reply from LifeStation

At the end of the day, providing peace of mind is why we do what we do.

Aug. 13th, 2018

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Anonymous Green Bay, WI

I've only had to use them once but they were right there so it 's a comfortable feeling to know help is available.

7 years ago

Reply from LifeStation

Glad to hear that you are getting the peace of mind you were looking for.

Aug. 1st, 2018

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Verified Customer

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Lue San Diego Ca.

When I TEST IT i GET A ANSWER WITHIN 2 MIN. How ever if it was a real emergency it,would feel like a eternity!

7 years ago

Reply from LifeStation

Thank you for the feedback, Lue.

Aug. 1st, 2018

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Verified Customer

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Kourosh Bral

LifeStation's customer support is very good at informing me about their services. The equipment works, and I'm very happy with their service.

7 years ago

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Verified Customer

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Sandra Huft Castle Rock, CO

It gives me a great deal of confidence because I have a fear of falling since I fell and broke my hip.

7 years ago

Reply from LifeStation

It's great that our service can provide you and your loved ones with some peace of mind.

Jul. 3rd, 2018

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Elizabeth Ginsburg Laguna Niguel, CA

I don't particularly like how heavy it is but the chain is long enough so I can take it in the shower.

7 years ago

Reply from LifeStation

Thanks for reviewing us Elizabeth.

Jul. 3rd, 2018

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Verified Customer

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Evelyn Renfro McAlester, OK

Even though I haven't fallen yet, I've checked to make sure my device works twice and each time they answered.

7 years ago

Reply from LifeStation

Thanks for the review.

Jul. 3rd, 2018

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Verified Customer

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anonymous Cattaraugus, NY

Every time I call I get my answers very quickly and professionally. It gives me a sense of security.

7 years ago

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Verified Customer

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Deb Wolf Saxon Seattle, WA

We have not had to use it for an emergency yet but when we test it the people who answer are very nice

7 years ago

Reply from LifeStation

That's great to hear. Thanks for the review, Deb.

Jul. 2nd, 2018

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Verified Customer

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Izzy of Rohnert Park Rohnert Park, CA

No assembly required or phone attachment. Charging once a day. Ready to use and easy to call for help.

7 years ago

Reply from LifeStation

Hi Izzy. Thank you for sharing how easy it is to use one of our devices.

Jul. 2nd, 2018

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Verified Customer

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No customer service=no peace of mind. Reeder, ND

Our parent was never able to utilize the Lifestation because they couldn't set it up. We were not there to help them. They said the cord they received not work with their answering machine and the person on the phone at Lake Station wouldn't send them a new one. We paid for six months of service and didn't get any service whatsoever

7 years ago

Reply from LifeStation

Thanks for taking the time to review us.

Jul. 2nd, 2018

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Verified Customer

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Sam burciaga Fresno, CA

Great customer service easy set up fair price and a great comfort knowing loved one can be helped utilizing service

7 years ago

Reply from LifeStation

We are glad to know that we're providing the peace of mind that you were looking for in a medical alert service.

Jul. 2nd, 2018

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Verified Customer

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Anonymous Riverside, CA

Live attendents are courteous and quick in responding. Cost is high however and needs to be lowered so I can keep it.

7 years ago

Reply from LifeStation

Thank you for your review.

If you have issues with your payment please call our 24/7 customer service line at 800.998.2400 to see if we can find a solution that will allow you to keep your system.

We would rather not see you lose the help you may need because you are having financial difficulty.

Jun. 6th, 2018

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Verified Customer

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Shirley Samuels

We picked it because of the price, the convenience of it, and the safety it gives us. Their response time is good too.

7 years ago

Reply from LifeStation

Those are all things that we pride ourselves on providing to our customers. Thanks for the review.

Jun. 15th, 2018

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Verified Customer

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Mary Rice

Every time I've needed anything I've just had to call them. I've tested the button and it has worked out fine.

7 years ago

Reply from LifeStation

Thank you very much for the review Mary

Aug. 22nd, 2018

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Verified Customer

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Jeffrey Barr

The device is not working properly and I've been waiting for tech support to call me for a week now because they won't allow me to talk to them directly. I mean the customer service and sales people are very nice but it doesn't help me.

7 years ago

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Verified Customer

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David Ekelund Minneapolis, MN

They were just the first service I saw on the internet, so I signed up. The button seems to be fairly easy to use.

7 years ago

Reply from LifeStation

We try and make sure it is as easy as possible to use since it is something that you rely on to keep you safe and provide you with piece of mind.

Thank you for choosing Lifestation, and thank you for taking the time to write a review David.

May. 31st, 2018

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Verified Customer

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Ann Stephenson Shepherdsville, KY

The one night I needed them they got here right away. They do a good job and come when you need their help.

7 years ago

Reply from LifeStation

I am glad to hear that we were able to help you.

Thanks for the review Ann!

May. 31st, 2018

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Verified Customer

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Tim Pickell Pinckney, MI

Price, convience, ease of use once I became adjusted to it and its sensitivity I think it is a good thing.

7 years ago

Reply from LifeStation

Thank you very much for taking the time to write a review Tim

Oct. 8th, 2018

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Verified Customer

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Jgm St Louis, MO

My mom's device has been triggered by mistake repeatedly and the attendant who she talks to is always professional.

7 years ago

Reply from LifeStation

Thanks for the Review!

We always make sure to be as calm and collected as we can when their is an accidental button press. We would never want our users to feel upset after something like a mistaken button press.

Oct. 8th, 2018

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Verified Customer

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Penny gentle

Not disappointed by anything. It is reliable and attractive to wear. It is responsive in a timely manner.

7 years ago

Reply from LifeStation

Thank you for taking the time to write a review Penny!

Oct. 8th, 2018

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Verified Customer

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JoAnn Lakeville, MN

Had to call themas system wasn't working right, they fixed it right away, other wise haven't had to call

7 years ago

Reply from LifeStation

Thank you for the review JoAnn!

Nov. 13th, 2018

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Fair review Surprise, AZ

Don't like having to charge it as patient is without during that timeframe and she is not always with someone to help her during that time.

7 years ago

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Verified Customer

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Dena Guzzo- (daughter Fran Szalay) Leland, NC

Had an issue with customer service and was very frustrated. Also I received numerous annoying phone calls associated with this survey!

7 years ago

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Verified Customer

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Mary Nebel Dyersville, IA

I'm not very satisfied with it. I had thought it was the best one but apparently it's not. I thought that the response was supposed to come through the button on my neck but that was not the case. They called me through the phone instead of the device. If I fall on the shower I'd have to go and get a phone to get help. It doesn't work well.

7 years ago

Reply from LifeStation

Thank you for taking the time to write a review Mary.

It sounds like the device you were asking for is the not the one that you received, because we absolutely have a device that can communicate through the button itself.

Please call our customer service team so they can help you transition to the necklace with the 2-way speaker, and we apologize for the mix up in your device.

Nov. 6th, 2018

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Joe Hutcheson Frisco, TX

I got it because I wanted the monitoring service. Customer support has been very helpful and knowledgeable. The button works well, but it's bulky.

7 years ago

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Verified Customer

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Evelyn Penick Chico, CA

I got it because I needed it for when I fall down. They answer immediately and the button is comfortable and efficient.

7 years ago

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Alfred Smith Loganville, GA

I saw it advertised in the American Legion magazine and decided to give it a try. I've never had a problem with them.

7 years ago

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Anonymous Morgan Hill, CA

I got it because I live alone. They've always come through for me. Sometimes they are a little bit slow though.

7 years ago

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Verified Customer

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Anonymous Troutdale, OR

I had to use customer services once and it all went great, it was perfect. It always works when I test it.

7 years ago

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Verified Customer

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Dorothy Libby Novato, CA

I just got it since I needed it. There really didn't seem to be a lot of choices. I haven't needed to call them much but they have responded to my calls. They helped me most when I lost the device.

7 years ago

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Verified Customer

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Loretta Luban Elmont, NY

My daughter was the one that got it for me. I've never had the need to use it, but I've pressed the button by mistake and things went ok.

7 years ago

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Verified Customer

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Anonymous

When I got it I just called them and they set it all up. I've had no problems with it. It has all been very effective.

7 years ago

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George Baeder Walnut Creek, CA

It seemed to have the best response infrastructure that was dedicated to what they did, so I thought it'd be good to get it. It doesn't really have the mobile connection the way that was promised though.

7 years ago

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Verified Customer

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Anonymous Healdsburg, CA

I got it through Kaiser and I haven't had a reason to call them yet. I test it once a month and it always works.

7 years ago

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Verified Customer

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A.B. & C.B Nashville, TN

There wasn't a particular reason why I went with them. Customer support and the device itself are both great.

7 years ago

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Verified Customer

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June Ranney Oklahoma City, OK

My daughter got it for me. I've had no problems whatsoever with customer service or with the device itself.

7 years ago

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Verified Customer

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Carl Jones Columbus, GA

I've used it twice and they've sent an ambulance within a few minutes. They are there when I need them.

7 years ago

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Verified Customer

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Anonymous Angier, NC

Good service for those unable to have someone at home for those times during a fall or medical emergency

7 years ago

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Verified Customer

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Jewel Vanderpool Columbia, MO

I had a stroke so I needed to have one of these. I really depend on it. It has saved my life about 5 times already.

7 years ago

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Verified Customer

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James Brennan York, PA

I just heard about them through the grapevine. It's good, though I wish I could use the device outside and away from my home.

7 years ago

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Verified Customer

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Kathy Brooklyn, NY

The staff was extremely nice and helpful. The equipment came quickly. The monthly cost is reasonable.

7 years ago

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Kay

Ireally don't know how it works yet cause we haven't had any emergencies thank God but so far it's good my dad seems very happy with it

7 years ago

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Verified Customer

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Phillip Walker(my son) he bought me the unit. San Angelo, TX

quick response time very attentive.??Would rather have it and not need it then don't have it and wish I did.

7 years ago

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Verified Customer

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Robert Moldenhauer Dubuque, IA

We got it because of the reviews it had. We haven't had to use it yet, but we're pretty happy with it.

7 years ago

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Fred Link Bedford, IN

I went with them because of their reputation and scores online. I've had a problem though since it looks like my unit goes off on its own.

7 years ago

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Verified Customer

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Herbert L. Hayes Jr. Fort Lauderdale, FL

I went with it since it looked like it would be easier for me. Customer service has been doing great, though I haven't had to use it yet.

7 years ago

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Verified Customer

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John Robert Young Sciota, PA

I got it since it was rated very highly. We've only used the service once and it was very good. It works fine.

7 years ago

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Verified Customer

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Anonymous Napa, CA

Every time I have had to contact them, they have been immediately available and competent in answering my questions.

8 years ago