Name: LifeStation
Rating: 4.5

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Verified Customer

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Anonymous Riverhead, NY

The device is comfortable and seems to work well. I tested it 25 feet away from the house but wasn't able to hear customer service.

6 years ago

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Verified Customer

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Linda Phenix City, AL

The device works well, and customer service calls me promptly when I push the button.

6 years ago

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Verified Customer

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Renee The Bronx, NY

LifeStation has the best value and is the most efficient. They answer the calls right away.

6 years ago

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Verified Customer

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Evelyn Pacifica, CA

The device is reliable. I accidentally turned it off twice and both times, it immediately came back on.

6 years ago

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Verified Customer

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Linda Piedmont, AL

We received help on our initial set up. We tested it and the technician was very quick to respond.

6 years ago

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Verified Customer

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Anonymous Sequim, WA

The device is very effective. Each time we tested it out, we received a call back.

6 years ago

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Verified Customer

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anonymous

Whenever I've had to use them lately, they're responsive. I know it works cause we've used it.

6 years ago

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Verified Customer

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Shirley Springfield, MO

I've accidentally pressed the button a couple of times and they've always responded right away.

6 years ago

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Verified Customer

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Anonymous Kokomo, IN

I don't get that much support out of the customer service. I think the device is okay, I have a wrist band so it's easy to use.

6 years ago

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Verified Customer

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Dorothy Greenlawn, NY

I've never really used it but when I did, it was very good. It's very efficient.

6 years ago

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Verified Customer

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Gail Las Cruces, NM

I sent it back. It was very inconvenient to wear. It was more a problem than it was efficient. Overall, I just didn't like it.

6 years ago

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Verified Customer

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Eugene And Etta Buffalo, NY

It works well, it's not hard to work and I'm satisfied with them. I love the way it works. It's easy to work.

6 years ago

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Verified Customer

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Rose Spooner, WI

I fell on the basement and they came and got me. They answered my call right away.

6 years ago

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Verified Customer

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Beverly Chesterton, IN

Whenever we have any question, customer service has been good. I've had some problem with it too. Mostly with the charger on it.

6 years ago

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Anonymous Winfield, IL

It takes a little before they respond to the call. The lockbox they use could also be a little bit more user friendly.

6 years ago

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Verified Customer

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Doris San Pedro, CA

I accidentally pressed the button but they called right away. Other than that, I haven't had much communication with them.

6 years ago

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Verified Customer

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Carol Jasper, GA

My only concern is that it is sometimes its hard to understand the voices that come over the life station microphone. The service works.

6 years ago

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Verified Customer

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Michelle Naperville, IL

I have not worn necklace in months. In process of returning it. No one has bothered to check why I haven't made contact.

6 years ago

Reply from LifeStation

Thank you for taking the time to write a review MCD.

The reason why we do not need to contact you is because we do an internal test of the device every month. This ensures that we are up to date on the status of each device and it avoids bothering you by making you test the device as well.

If things are working as we hope, you will never need to use the LifeStation device. So we take you not contacting us to mean that you are in good health, and while the device is there if you need it, you have not needed it yet.

Aug. 27th, 2018

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Verified Customer

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Lettie Morse San Antonio, TX

Easy to wear as a necklace or belt. Customer service is very friendly, patient, and helpful.

6 years ago

Reply from LifeStation

Thank you for the review Lettie!

Our customer service team is highly trained and makes sure that each call is handled as professionally as possible each time.

Aug. 27th, 2018

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Verified Customer

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Beverly Ocala, FL

I'm happy with the price, it's well worth it. I feel secure that they are there for me.

6 years ago

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Verified Customer

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H.M. Buford, GA

I pushed it one time and the police and ambulance were here, and they took me to the hospital.

6 years ago

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Verified Customer

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Anonymous Largo, FL

The customer service is very kind, very considerate, works very fast, does the best they can do.

6 years ago

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Verified Customer

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Anonymous Columbus, OH

I've only used it twice and it was a good service with false alarm. I've had no problems with them.

6 years ago

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Verified Customer

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Yadira granda

Prompt response time every time. Person responding to alert very friendly and patient

6 years ago

Reply from LifeStation

Thank you for taking the time to write a review Yadira. We pride ourselves on having the most professional and helpful monitoring specialists around.

Aug. 21st, 2018

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Larry Kansas City, MO

I don't have any problems with the device, but the strap is difficult and irritating to have on. We've only had 2 false alarms so far.

6 years ago

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Verified Customer

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prefer not put online

Quick response (accidentally set off and call asking if help needed within minutes)

6 years ago

Reply from LifeStation

Thank you for the review.

Aug. 21st, 2018

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Sophia Vancouver, WA

I've used it once and it was a wonderful response. The bracelet is very large and this makes it sweaty because it's part plastic. It can be uncomfortable, and I think it's really expensive.

6 years ago

Reply from LifeStation

Hi Sophia. We're sorry to hear that our wristband isn't very comfortable for you but the good news is that it can be swapped out. Many of our customers choose to use the band of a watch for the wrist pendant and that is fine with us.

Aug. 17th, 2018

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Verified Customer

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William St. Petersburg, FL

I used it once when my wife died, I called the on the people and they got in and took her away in the ambulance.

6 years ago

Reply from LifeStation

Thank you for taking the time in this difficult situation to write a review William.

It is unfortunate that the only time you had to use our product was for something like that.

I am very sorry for your loss, and i hope you are feeling better.

Aug. 21st, 2018

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Verified Customer

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Judith Salem, OR

They're always attentive, consistently good, and always there. It's comforting to have.

6 years ago

Reply from LifeStation

Thanks for taking the time to write this review, Judith. We love hearing from our happy customers.

Aug. 14th, 2018

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Verified Customer

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Jean Salt Lake City, UT

They seem to be there ready to help you. I wear it all the time and so far it works okay.

6 years ago

Reply from LifeStation

We are always here to help you, Jean. Our specialists are standing by 24/7 to assist all of our users.

Aug. 14th, 2018

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Verified Customer

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Ernestina Maresch Alice, TX

It's very easy to use. I'm very pleased with the services, the prices and everything else

6 years ago

Reply from LifeStation

We're happy to have another satisfied user.

Jul. 3rd, 2018

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Verified Customer

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Karen Swank West Jordan, UT

They answered all my questions and guided me through everything. The device works just fine.

6 years ago

Reply from LifeStation

Thanks for your review, Karen.

Jul. 3rd, 2018

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Verified Customer

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Janis Williams

When I activated my unit, the answer was instantaneous. He introduced himself and called me by name.

6 years ago

Reply from LifeStation

Having one of the fastest response times in the industry is more than just a claim, we back it up. Thanks for the review.

Jul. 3rd, 2018

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Verified Customer

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Chris

Very easy to work with & great options. Customer service explains everything well also.

6 years ago

Reply from LifeStation

Thanks for reviewing us, Chris.

Jul. 2nd, 2018

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Verified Customer

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SherKhol

reliability, cost, stress-free day-to-day living should any medical emergency arise

6 years ago

Reply from LifeStation

Short and sweet. Thanks for the review.

Jul. 2nd, 2018

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Verified Customer

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Shannon Ferguson St. Petersburg, FL

Because every time we have called for help someone has been on the line right away

6 years ago

Reply from LifeStation

Thanks for the review, Shannon.

Jul. 2nd, 2018

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Verified Customer

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Margaret Stewart

Always promptly picks up when I test.I have never had to use in a real emergency. it is als easy to set up

6 years ago

Reply from LifeStation

We are happy to hear that you found the system as easy to set up as advertised and even happier that you haven't had a real emergency.

Jul. 2nd, 2018

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Verified Customer

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Annette Mittelman Nampa, ID

Dependable, there when you need them, great customer service, been with them 8 years.

6 years ago

Reply from LifeStation

Unfortunately we are not able to answer every call immediately 100% of the time. We only have so many monitoring specialists and they take as much time as needed on each call to provide the help that the customer required.

They strive to be as quick and efficient as possible when the button is pressed, but sadly we can not guarantee an immediate response every time.

Regardless, thank you for choosing Lifestation, and thank you for taking the time to write a review Annette.

May. 31st, 2018

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Verified Customer

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Anonymous Dallas, TX

The new white help button is a lot better to use than that big black one. I didn't need the GPS.

6 years ago

Reply from LifeStation

Thank you for taking the time to write a review.

Jun. 6th, 2018

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Verified Customer

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Dora Williamson Bonita Springs, FL

I just looked it up, found it, and got it. It's a very convenient thing, it works every time I test it.

6 years ago

Reply from LifeStation

Thank you for the review Dora

Aug. 22nd, 2018

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Verified Customer

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Robert Neely San Antonio, TX

I got it because of the price. When I accidentally hit the button, they contacted me.

6 years ago

Reply from LifeStation

Thank you for taking the time to write a review Robert!

Jun. 6th, 2018

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Verified Customer

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Linda Vigliano Pompano Beach, FL

I picked them because of their reputation and cost. They have always been able to assist me.

6 years ago

Reply from LifeStation

Thank you Linda!

Jun. 6th, 2018

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Patricia Schwarzmann Los Angeles, CA

I had heard they were good so I got it. Overall they have been good, very courteous. Everything seems to work well.

6 years ago

Reply from LifeStation

Thank you for the review Patricia!

Jun. 1st, 2018

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Verified Customer

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Elaine Patterson

They were referred to me. The button works, I don't have any problems with it. Their customer service is also good.

6 years ago

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Verified Customer

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georgann thomas

could not get it to work in my house, had no reception in Bremerton, Wa. would only work in towns next to me. I have lots of trees in my area

6 years ago

Reply from LifeStation

Thank you, Georgann for your feedback. Per our conversation, your best option may be to add a landline to your home. That will be the most reliable way for you to have prompt and dependable service with a medical alert device.

May. 24th, 2018

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Verified Customer

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Laura J. Meister Mountain View, CA

Their response is immediate and appropriate. I can relax a little knowing my friend is "covered".

6 years ago

Reply from LifeStation

Thank you for the review!

Nov. 16th, 2018

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Anonymous Sioux City, IA

I got them because I liked their rating. When I need to contact them I get a quick response.

6 years ago

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Shirleyh Tharp Ridgeville, IN

I got it through a friend of mine. I've only had to use it once so far. It gives me security.

6 years ago

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Shirley Briggs Centerton, AR

The service was just recommended to me. I've had a great experience so far. I'm very happy with it.

6 years ago

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Verified Customer

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Ezio Compare Miami, FL

I saw an advertisement for it on T.V. so I went ahead and got it. They have responded immediately.

6 years ago