Name: LifeStation
Rating: 4.5

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Verified Customer

star star star star star

Mark Weston, son and caregiver for Margaret Weston who uses your service.

Their response time and constant vigilance, always ready to send support.

6 years ago

Reply from LifeStation

Thank you for taking the time to write a review Mark!

Oct. 14th, 2019

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Verified Customer

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Loveda

Always quick to respond to ma calls, when I was ill and injured.

6 years ago

Reply from LifeStation

Thank you Loveda!

Oct. 14th, 2019

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Verified Customer

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Al

easy to set up and use for a senior citizen, billing is easy

6 years ago

Reply from LifeStation

Thank you Al!

Oct. 14th, 2019

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Verified Customer

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George F. Keck

they have always met my expectations, I feel confident in using this service

6 years ago

Reply from LifeStation

Thank you for the review George!

Oct. 14th, 2019

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Verified Customer

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Marie

Most times they respond quickly. Customer service had me waiting over 20 minutes.

6 years ago

Reply from LifeStation

Thank you for your feedback Marie!

We are working on making the customer service wait times more reasonable for our users.

Oct. 14th, 2019

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Verified Customer

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Louise

They very quick answering but would love for them to have greater range.

6 years ago

Reply from LifeStation

Thank you for your feedback Louise!

Oct. 14th, 2019

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Verified Customer

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John

Always courteous and quick to respond when I do monthly testing.

6 years ago

Reply from LifeStation

Thank you for the review John!

Oct. 14th, 2019

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Verified Customer

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Jan Pooler, GA

The system has been clear and thankfully I've not had an emergency.

6 years ago

Reply from LifeStation

Thank you for taking the time to write a review Jan!

Hopefully you will never need to use the device but when you do you can feel comfortable knowing that we will be on the other end waiting to help you however we can.

Jun. 4th, 2019

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Verified Customer

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Anonymous Ravenna, OH

I have the necklace and a bracelet and I like that really well.

6 years ago

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Verified Customer

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Ann Marie

LifeStation is a good company from what I know. The quality of the device is very good.

6 years ago

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Verified Customer

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Dottie Greenwood, SC

The customer support is always there. The battery seems to not last very long.

6 years ago

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Verified Customer

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Anonymous Pinson, AL

I like everything about the device. It's well worth the money.

6 years ago

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Verified Customer

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Djara

I tested it and it was fine. I'm fully satisfied with the device.

6 years ago

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Verified Customer

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Joseph Chandler, AZ

LifeStation called me back twice when I have fallen. It works.

6 years ago

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Verified Customer

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Beatrice bell

i have had very good support with Lfe station plus very cost effective

6 years ago

Reply from LifeStation

Thank you for taking the time to write a review Beatrice!

May. 15th, 2019

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Verified Customer

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Pat Ligon

Reasonably priced, no hard sell, easy to install, prompt answer in an emergency

6 years ago

Reply from LifeStation

Thank you for taking the time to write a review Pat!

May. 8th, 2019

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Verified Customer

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Bobby Hutchinson

NEVER HAD A ISSUE ARE CONCERN, GOT A QUICK RESPONSE AND HELP WHEN NEEDED.

6 years ago

Reply from LifeStation

Thanks Bobby!

Apr. 30th, 2019

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Verified Customer

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Vincent P Morris

good customer service Always on time with alert calls.Excellent product.

6 years ago

Reply from LifeStation

Thanks for the review Vincent!

Apr. 30th, 2019

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Verified Customer

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David Sbaffi

The service is great and the people I have talked to have been great.

6 years ago

Reply from LifeStation

Thanks David!

Apr. 23rd, 2019

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Verified Customer

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Paul

The recent instructions to set-up the unit included a phone number that I was not able to make contact with.

6 years ago

Reply from LifeStation

Thank you for your feedback Paul.

I am sorry to hear that the number you received was unable to be called. If you still require assistance with the device please call our customer service line at 800-998-2400 and they should be able to help you with anything you need.

Apr. 23rd, 2019

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Verified Customer

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Mike Epple

Great service. Very responsive. Friendly and caring when contact by parents.

6 years ago

Reply from LifeStation

Thank you for taking the time to write a review Mike!

Apr. 23rd, 2019

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Verified Customer

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Anonymous

It's okay for what I need but it doesn't reach the farthest that I go.

6 years ago

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Verified Customer

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Barbara

When I need the customer support, they were very responsive.

6 years ago

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Verified Customer

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Sandra

The contract said that they would send us a prepaid box to return the LifeStation equipment and they didn't.

6 years ago

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Verified Customer

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Ronald

They've always been very responsive and they're very prompt.

6 years ago

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Verified Customer

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Patricia Rinker

Great service, low price, trouble free product and it gives me peace of mind!

6 years ago

Reply from LifeStation

Patricia, we’re happy to hear that you have peace of mind with our device. Thank you so much for taking the time to write a review.

Mar. 14th, 2019

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Verified Customer

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Keith Whitmer on behalf of Mary Whitmer Beaver Falls, PA

Sometimes it takes more than a minute to get a response. On one occassion there was no response at all.

6 years ago

Reply from LifeStation

Thank you for your feedback Keith.

We will take a look at your account to make sure that the signals are properly being received/sent by your device. All button presses should receive a response from our monitoring center so this is something that we will strive to resolve as soon as possible.

Mar. 5th, 2019

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Verified Customer

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Donna

I like that the color isn't black so it doesn't stand out as much.

6 years ago

Reply from LifeStation

Thanks for the review Donna!

We have a variety of colors available so that each customer can be as comfortable as possible when using our device.

Feb. 11th, 2019

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Verified Customer

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Margaret Tallahassee, FL

I can totally depend on them if I fall. It has an economical price.

6 years ago

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Verified Customer

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Marcia Scarsdale, NY

They have been pretty responsive to my questions. The device will just power off at random times.

6 years ago

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Verified Customer

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Anonymous

The only downside to the device is that it is only useful around your house. You can't go to the store with it.

6 years ago

Reply from LifeStation

Thanks for the review Anonymous.

We do offer a mobile GPS device that works anywhere in the country. You would be able to go to the store and still be protected with this device.

If you are interested please call our customer service line and they can talk to you about our available options.

Feb. 11th, 2019

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Verified Customer

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Marjorie Seymour, IN

They are always kind and very informative. I like wearing the unit.

6 years ago

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Verified Customer

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Marlene Henderson, NV

The device is very handy and is always available. It is a little expensive.

6 years ago

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Verified Customer

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June & Floyd

My LifeStation makes me feel very safe. I like that it works outside my house.

6 years ago

Reply from LifeStation

Thank you for taking the time to write a review June and Floyd!

Having the device work outside the house is crucial in today's world when people are trying to be more independent now than ever.

Feb. 11th, 2019

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Verified Customer

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Anonymous Blanchard, MI

The customer service comes right on as soon as you push the button.

6 years ago

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Verified Customer

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Dorothy Los Angeles, CA

When you call them, they are here and they answer right on time.

6 years ago

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Verified Customer

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Nila Troy, MO

There is a customer representative there when I push the button.

6 years ago

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Verified Customer

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Joan French Washougal, WA

Easy to get in touch with and they are so pleasant and helpful.

7 years ago

Reply from LifeStation

Thank you for the review Joan!

Dec. 3rd, 2018

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Verified Customer

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Trudy Royersford, PA

When the call button is used, LifeStation response time is excellent.

7 years ago

Reply from LifeStation

Thank you for the review Trudy!

Nov. 14th, 2018

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Verified Customer

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Betty Fly Newark, DE

They have always answered my calls and have been polite everytime.

7 years ago

Reply from LifeStation

Thank you Betty!

Nov. 14th, 2018

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Verified Customer

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Dorothy "Dale" Wood Bigelow, AR

because where I live, they have always got someone to me in no time at all.

7 years ago

Reply from LifeStation

Thanks Dorothy!

Nov. 14th, 2018

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Verified Customer

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Robert harms Walnut Creek, CA

prompt response and replaced disfunctional unit without question

7 years ago

Reply from LifeStation

We would never want you to have a device that does not operate 100% properly.

Thank you for writing a review Robert!

Nov. 14th, 2018

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Verified Customer

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Dorothy Harrisburg, PA

It's very handy, I love it. This thing goes off and they'll call me.

7 years ago

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Verified Customer

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Sherry Portland, OR

When I have called and needed help, they're right on the ball.

7 years ago

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Verified Customer

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Bert Rockledge, FL

They're fast and everything they did, they take care of whatever.

7 years ago

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Verified Customer

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Bhagwanti

When the button goes off, they take a little time to get on the phone to see if everything is okay.

7 years ago

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Verified Customer

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Rudolph Pittsburgh, PA

If I hit the button accidentally, somebody asks if I need help.

7 years ago

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Verified Customer

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Pam Beaverton, OR

It is very easy to wear and the price is better than similar products.

7 years ago

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Verified Customer

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Anonymous Diablo, CA

It was set off when I wasn't home and it took a long time for them to get here.

7 years ago

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Verified Customer

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Helen

I've never had any trouble, I just have to check it every month.

7 years ago